2018 ACURA MDX Complaints

WHILE DRIVING DOWNHILL A CAR APPROX 1000 FEET AHEAD OF ME WAS SLOWING DOWN TO TURN RIGHT WHILE THE CAR WAS STILL TURNING BUT COMPLETELY OUT OF THE INTERSECTION THE AUTOMATIC BRAKES CAME ON AND CAME TO A COMPLETE STOP. THE CAR THAT TURNED RIGHT WAS DOWN THE STREET IT HAD TURNED ON COMPLETELY OUT OF SENSOR RANGE AND THE AUTOMATIC BRAKES WOULD NOT LET OFF, WHEN TRYING TO ACCELERATE IT GOT STUCK IN GEAR BUT WOULD NOT BUDGE. LIKE WHEN YOU DONT SHIFT A GEAR FOR TOO LONG IN A STICK SHIFT CAR. FINALLY THE BRAKES LET OFF AND I WAS ABLE TO DRIVE BUT FURTHER DOWN THE SAME HILL THE AUTOMATIC BRAKES DID THE SAME THING AGAIN WHILE TRYING TO ACCELERATE TO CHANGE LANES, THERE WAS NOT A SINGLE CAR INFRONT OF ME AT THIS POINT AND NO REASON FOR THE AUTOMATIC BRAKES TO DO THIS. BOTH INCIDENTS ALMOST CAUSED ME TO BE REAR ENDED.

I PURCHASED THE VEHICLE NEW, IN LATE MARCH 2018; I BELIEVE WE TOOK DELIVERY ON MARCH 29, 2018. WE HAVE HAD AN ONGOING ISSUE WITH THE MEMORY POSITIONING OF THE STEERING WHEEL. OUR VEHICLE HAS THE ADVANCED PACKAGE. INTERMITTENTLY, THE SEAT WILL GO TO THE MEMORIZED POSITION, BUT THE STEERING WHEEL WILL STAY IN THE POSITION FOR EXITING THE VEHICLE. THAT POSITION IS IN THE HIGHEST POSITION THE STEERING WHEEL CAN BE PLACED IN. WE HAVE HAD THE VEHICLE AT BAKERSFIELD ACURA FOUR SEPARATE TIMES TO CORRECT THE ISSUE. BAKERSFIELD ACURA HAS BEEN UNABLE TO DUPLICATE THE ISSUE WHILE THE VEHICLE IS AT THEIR FACILITY. THEIR SERVICE WRITER, OMAR, ACTUALLY WITNESSED THE MALFUNCTION WHEN I DROPPED THE VEHICLE ON JULY 16, 2018. I HAVE FILED A COMPLAINT WITH ACURA CLIENT RELATIONS, CASE NUMBER 08936387. ACURA REFUSES TO DO ANYTHING ABOUT THE ISSUE. I HAVE EXPLAINED THAT THIS IS A VERY SERIOUS SAFETY ISSUE. WHEN THE STEERING WHEEL STAYS IN THE HIGHEST POSITION, IT IS VERY DIFFICULT TO SEE OVER THE STEERING WHEEL, BLOCKING OUR VISION OF THE ROAD. MY WIFE AND I JUST GET IN THE VEHICLE, START IT UP AND TAKE OFF. NORMALLY, IT IS NOT UNTIL WE ARE DRIVING THAT WE NOTICE THE ISSUE. AT THAT POINT, WE ARE FUMBLING AROUND TRYING TO LOCATE THE LEVER TO MANUALLY ADJUST THE STEERING WHEEL. AT 65 MPH ON THE FREEWAY, THAT IS VERY DISTRACTING AND DANGEROUS. A SPLIT SECOND OF DISTRACTED DRIVING CAN CAUSE A VERY SERIOUS ACCIDENT. TIFFANY AT ACURA CLIENT RELATIONS, AND DAVID, THE SERVICE MANAGER AT BAKERSFIELD ACURA HAVE BOTH ADMITTED THAT THEY ARE AWARE OF THE PROBLEM, BUT CONTEND IT ONLY HAPPENS WHEN BOTH DRIVER ONE AND DRIVER TWO KEYS ARE PRESENT. APPARENTLY, THEY HAVE NO INTENTION OF CORRECTING THE MALFUNCTION. TO BE CLEAR, IT HAPPENS WHEN ONLY ONE KEY IS PRESENT AS WELL AS WHEN BOTH KEYS ARE PRESENT.

[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM

STARTER FAILED WITH AUTO START/STOP WHILE STOPPED IN TRAFFIC. SINCE ENGINE WOULDN'T START, CAR SHIFTED TO PARK AUTOMATICALLY AND CAN NOT SHIFT TO NEUTRAL WITH THE ENGINE OFF AND UNABLE TO START. THE BATTERY WAS FINE AND COULD GO INTO AUX MODE, BUT STILL WON'T SHIFT TO NEUTRAL. ASIDE FROM QUALITY ISSUES RELATED TO STARTER, SIGNIFICANT SAFETY DESIGN FLAW.

AT APPROXIMATELY 500 MILES ON THE ODOMETER, THE STEERING WHEEL BEGAN VIBRATING WHEN TRAVELING BETWEEN 58-62 MPH. STEERING WHEEL VIBRATED WITH AND WITHOUT BRAKING. AT APPROXIMATELY 1,000 MILES, STEERING WHEEL BEGAN VIBRATING VIOLENTLY WHEN TRAVELING BETWEEN 58-62 MPH. STEERING WHEEL VIBRATED WITH AND WITHOUT BRAKING. DEALERSHIP ROTATED TIRES. MODERATE STEERING WHEEL VIBRATION STILL REMAINED WHEN BRAKING BETWEEN 58-62 MPH. AT APPROXIMATELY 2,400 MILES, STEERING WHEEL BEGAN VIBRATING VIOLENTLY AGAIN WHEN BRAKING BETWEEN 58-62 MPH. THE DEALERSHIP REPLACED FRONT ROTORS AND ROTATED TIRES. AT APPROXIMATELY 3,000 MILES, STEERING WHEEL BEGAN VIBRATING VIOLENTLY AGAIN WHEN BRAKING BETWEEN 55-65 MPH.

PURCHASED ACURA MDX IN JANUARY OF 2018 SO IT IS NOW 3 MONTHS. I BELIEVE THERE IS SOMETHING SIGNIFICANTLY WRONG WITH ITS AUTOMATIC BRAKING SYSTEM. I WAS DRIVING DOWN A HILL ON A RESIDENTAL, FAST PACED ROAD, WITH A GUARDRAIL TO MY RIGHT SIDE AND ANOTHER CAR PASSING ME ON THE LEFT SIDE. WE BOTH WE TRAVELING AT THE SPEED LIMIT OF 40 MILES PER HOUR WHEN ALL OF A SUDDEN MY CAR'S BRAKES WENT ON, CAUSING ME TO SWERVE INTO THE GUARDRAIL. FROM THERE, I WAS THROWN INTO ONCOMING TRAFFIC CAUSING A COLLISON. I BELIEVE THE SYSTEM BECAME CONFUSED AND STEPPED ON THE BRAKES WHEN IT DETECTED THE OTHER VEHICLE ACCELERATING TOWARDS ME.

THE 2018 ACURA MDX HAS WINDSHIELD DISTORTIONS AFFECTING VISIBILITY AND CAN LEAD TO DIZZINESS RESULTING FROM VISUAL VERTIGO. IMAGES SEEN THROUGH THE OUTER EDGE OF THE WINDSHIELD ARE DISTORTED. STRAIGHT LINES (ROAD BARRIERS, LINES ON THE STREET, FENCES, CURBS, ETC) APPEAR BENT/CURVED. OBJECTS ALSO QUICKLY MAGNIFY AND THEN REVERT TO NORMAL SIZE CAUSING BLURRYINESS AS WELL AS AFFECTING THE ABILITY TO DETERMINE ACCURACY OF OBJECT PLACEMENT AROUND YOU WHEN DRIVING. THE WINDSHIELD IS A DANGEROUS SAFETY HAZARD PUTTING DRIVERS AT RISK FOR ACCIDENTS. AFTER JUST DRIVING IT JUST A FEW MILES, I BEGAN TO NOTICE DIZZINESS AND RESULTING NAUSEA FROM OBJECT DISTORTIONS. I ATTEMPTED TO NOT LOOK OUT THAT PORTION OF THE WINDSHIELD AND FOCUSED LOOKING STRAIGHT WERE OBJECTS WERE CLEAR AND ACCURATE TO SIZE/SHAPE. BUT FOR SAFETY REASONS IT IS IMPOSSIBLE TO NEGLECT A LARGE PORTION OF THE VISUAL FIELD WHEN OPERATING MOTOR VEHICLE.