2015 ACURA MDX Complaints

I WAS DRIVING IN HOUSTON, GOING NORTH ON KIRBY DRIVE, WHICH IS A BUSY CITY STREET, AT APPROXIMATELY 4:30 PM ON MONDAY, OCT. 26, 2015. SHORTLY BEFORE I REACHED THE INTERSECTION OF KIRBY DR. AND SUNSET BLVD, I APPROACHED A STANDARD SIZED STEEL SHEET/PLATE IN THE ROAD. THE BRAKE ALERT FLASHED ON MY DASHBOARD. I IGNORED THE ALERT AND CONTINUED TO DRIVE, BECAUSE MY CAR WAS NOT IN DANGER OF HITTING ANYTHING. AS I GOT CLOSER TO THE STEEL PLATE, THE VEHICLE'S COLLISION MITIGATION BRAKING SYSTEM APPLIED THE BRAKES ON ITS OWN, I ASSUME BECAUSE IT PERCEIVED THE STEEL PLATE TO BE A COLLISION THREAT. I HAD NO CONTROL OVER MY SUV, AND THERE WAS NOTHING I COULD DO TO RESUME NORMAL ACCELERATION. THE COLLISION MITIGATION BRAKING SYSTEM ONLY DISENGAGED ONCE THE SUV WAS DIRECTLY ON TOP OF THE STEEL PLATE. MY CHILDREN AND I NARROWLY AVOIDED A REAR-END COLLISION. AT THE TIME, BECAUSE THE CITY STREET WAS SO BUSY, I WAS ONLY TRAVELING 20-25 MPH, AS WERE THE OTHER CARS AROUND ME. I FEAR WHAT WOULD HAVE HAPPENED AT HIGHER SPEEDS. MANY HOUSTON ROADS, INCLUDING OUR BUSY HIGHWAYS, HAVE STEEL PLATES COVERING ROAD REPAIR PROJECTS. I AM AFRAID THE BRAKES WILL ENGAGE SPONTANEOUSLY ON THE HIGHWAY. WHEN I CALLED MY DEALERSHIP SHORTLY AFTER THE INCIDENT OCCURRED, I WAS INFORMED THAT UNLESS THERE IS AN ACTIVE SIGNAL ON MY CAR SHOWING THE NEED FOR SOME KIND OF SERVICE, THE DEALERSHIP WON'T BE ABLE TO FIX OR IDENTIFY THE PROBLEM. SUPPOSEDLY, MY VEHICLE WAS SUBJECT TO THE MAY 20, 2015 FORWARD COLLISION AVOIDANCE RECALL INVOLVING THE 2015 ACURA MDX COLLISION MITIGATION BRAKING SYSTEM (NHTSA CAMPAIGN #15V301000). THE DEALERSHIP SAID THAT IT ADDRESSED THE RECALL ISSUE AS A PART OF MY AUGUST 2015 CHECKUP, AND THAT AS A RESULT, MY VEHICLE MET ALL STANDARDS. I NOTE THAT MY COMPLAINT IS NOT THE ONLY ONE PERTAINING TO THIS ISSUE (SEE NHTSA ID #10763775). THE RECALL FIX MAY NOT HAVE WORKED.

WE HAVE SPORADIC PROBLEMS WITH ENGINE OR TRANSMISSION AND THE DEALER HAS NOT BEEN ABLE TO IDENTIFY THE PROBLEM. IT HAPPENS AT ANY TIME SLOW OR FAST SPEED: UPHILL OR DOWNHILL THE CAR WILL NOT CHANGE GEARS AND STARTS TO PULL AS IF THE TRANSMISSION IS GOING TO FALL OUT. WE HAVE REPORTED THIS TO ACURA CUSTOMER SERVICE AND RESULTS WERE GUARDED. I AM AFRAID FOR MY AND MY FAMILY'S SAFETY BECAUSE THE PROBLEM CONTINUES AND IT HAPPENS ANYTIME AND ANYWHERE. IT HAPPENED TODAY AND WE CALLED THE DEALER TO COME AND PICK UP THE CAR.

I RECEIVE A RECALL NOTICE FOR MY ACURA AND IT'S BEEN PAST 60 DAYS AND THEY HAVE NOT DONE ANYTHING ABOUT IT/ WHEN I CALLED THE LAST TIME THEY SAID THEY DONT HAVE THE PARTS YET AND WILL CALL ME IF THEY GOT IT/ NEVER HEARD FROM THEM

AFTER THE RECALL OF COLLISON MIGRATION BRAKING SYSTEM (CMBS). WITH THE NEW RECALL SOFTWARE. THE MDX STOPS OR APPLY THE BRAKING ON THE FREEWAY. THIS IS A CONTINUES TO THIS DAY. THE DEALERSHIP HAD THE VEHICLE FOR ABOUT ONE WEEK. THEY SAID THAT IT COULD NOT FIND A PROBLEM. THE DEALERSHIP PUT OVER 250 MILES ON THE VEHICLE. I STILL HAVE THE PROBLEM OF THE BRAKING SYSTEM APPLING THE BRAKES GOING FROM CONCREATE TO ASPHALT WITH SPEEDS OVER 50 MILES PER HOUR. I HAVE TO REACT TO EACH BRAKING QUICKLY. IT ALSO HAPPENS IF THEIR IS A SMALL BUMP IN THE ROAD LIKE A VERY SMALL SPEED BUMP. SOMETIMES OVER THE SAME AREA I WOULD GET THE BRAKING ALERT FLASHING ON THE HEADS UP DISPLAY. SOMETIMES THE BRAKING LIGHT HAPPENS WITH SEAT BELT JERKING BACK AND A CHANGE OF SPEED. ONLY ONCE SINCE I GOT MY VEHICLE BACK FROM THE DEALERSHIP DID IT DO A FULL BRAKING. AND THERE WAS NO OTHER CARS IN FRONT OF ME JUST THE ROAD. I AM LUCKY TO HAVE NO ONE BEHIND ME WHEN THIS HAPPENS.

TL* THE CONTACT OWNS A 2015 ACURA MDX. THE CONTACT STATED THAT THE KEYLESS ENTRY SYSTEM FAILED. THE CONTACT WAS UNABLE TO UNLOCK THE DOORS IF THE CELL PHONE AND KEYLESS FOB WERE IN THE SAME LOCATION. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN EXPLAINED THAT SOME CELL PHONES MIGHT INTERFERE WITH THE KEYLESS SYSTEM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THIS WAS A KNOWN PROBLEM WITH THE KEYLESS SYSTEM. HOWEVER, THEY WERE NOT ABLE TO DETERMINE WHAT THE PROPER REMEDY WOULD BE FOR THE FAILURE. THE FAILURE MILEAGE WAS 5,000. UPDATED 11/09/15*LJ THE CONSUMER STATED THE FRONT DOORS WOULD NOT OPEN. ONLY REAR DOORS OPENED, WITH THE TAILGATE HAVING LITTLE MINOR ISSUES. UPDATED 1/25/2015 *JS *CN

1.TAIL GATE ISSUE: AFTER PURCHASING THE BRAND NEW ACURA MDX, NEXT MORNING I SAW TAIL GATE WAS OPEN BY ITSELF. I ASSUMED I MIGHT HAVE UNKNOWINGLY PUSHED THE WRONG BUTTON. FEW WEEKS LATER, MY WIFE SAW THE TAIL GATE OPEN IN HER GARAGE. WE AGAIN THOUGHT SOMETHING ON OUR END. FEW WEEKS LATER, MY WIFE'S CO WORKER SENDS HER TEXT SHOWING THE TAIL GATE BEING OPEN , WHILE MY WIFE WAS NOT PRESENT IN THE BUILDING. IN ONE OCCASION WHEN I WAS AT TARGET, I CAME OUT SAW MY TAILGATE OPEN. AT LEAST 8 OCCURRENCES HAD TAKEN PLACE IN LAST 8 MONTHS. AND ACURA HAS BEEN UNABLE TO LOCATE THE ISSUE. 2.BODY ISSUE FEW MONTHS LATER WE NOTICED THE VEHICLE'S EXTERIOR STARTED TO SEPARATE FROM ITS BODY. WE TOOK THE CAR TO THE ACURA MCCHURCHILL , FORTWORTH. THEY SAID THERE WAS AN ISSUE WITH HOW MANUFACURERS APPLIED THE GLUE. AND PROMISED THE ROOT PROBLEM IS RECOGNIZED AND FIXED. AFTER 2 WEEKS, THE INTERIOR WAS SEPARATING OUT FROM THE BODY. WE HAVE OUR CHILD IN OUR CAR, AT THIS POINT WE DID NOT FEEL SAFE TO DRIVE THIS VEHICLE. WE TOOK THE CAR TO ACURA MCCHURCHILL , FORTHWORTH, THEY ACKNOWLEDGED THE ISSUE. WE REQUESTED THEM TO EXCHANGE OUR CAR TO ANY OTHER USED CAR, SAME YEAR MAKE/MODEL/MILEAGE.THE REPRESENTATIVE SAID THEY HAVE 2016 MODEL, WE CAN LEAVE OUR CAR AND BUY NEW CAR. BY THAT TIME THEY HAD CLEARLY SEEN OUR FEAR OF DRIVING THE OLD CAR. THEY TOOK ADVANTAGE OF THE SITUATION AND PROVIDED OPTION-EITHER BUY A NEW CAR OR TAKE THE UNSAFE CAR. THE STATEMENT THEIR SALES REPRESENTATIVE MADE WAS "SOMEONE HAS TO TAKE THE LOSS, WE CANT TAKE IT ALL" KBB VALUE WAS $40,000.00. THEY GAVE US $34000.00 AS THE TRADE VALUE.THEY KEPT SAYING "YOU ARE GETTING 2016 CAR" BUT THE PRICE DIFFERENCE BETWEEN 2015 AND 2016 IS ONLY 150 DOLLARS. AND WE DID NOT NEED A NEW CAR. WE JUST NEEDED A SAFE CAR. WE DIDN'T HAVE ANY OTHER CHOICE EXCEPT BUYING NEW CAR AND BE SAFE ON THE ROAD.

TL* THE CONTACT OWNS A 2015 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A LANE ASSIST CAMERA, A FEATURE THAT ALERTED THE DRIVER WITH "LANE DEPARTURE AND LANE ASSIST KEEPING WARNINGS" WHENEVER THE DRIVER VEERED FROM THE LANE. THE CONTACT STATED THAT THE FEATURE FAILED WHILE DRIVING 60 MPH, WITH THE AIR CONDITIONING SET AT 69 DEGREES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT WAS ADVISED TO TURN THE AIR CONDITIONER ON WHILE DRIVING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS LEFT AT THE DEALER'S AND HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED AGAIN, BUT HAD NOT RETURNED THE CALL. THE FAILURE MILEAGE WAS 1,400.

THE OWNER'S GUIDE OF THE VEHICLE SAYS: "TO LOCK: PRESS THE DOOR LOCK BUTTON ON ANY FRONT (OR REAR) DOOR HANDLE WHEN THE VEHICLE IS OFF. IF THE REMOTE TRANSMITTER IS INSIDE THE VEHICLE, THE DOORS WILL NOT LOCK." BUT ON 5/20/15, AFTER MY SISTER PLACED HER 6 MONTH OLD BABY IN THE CHILD SAFETY SEAT IN THE BACK OF THE PARKED ACURA AND WAS READY TO DRIVE OFF, ALL DOORS WERE LOCKED WITH BABY AND THE REMOTE TRANSMITTER INSIDE THE VEHICLE. 911 WAS CALLED AND FIREFIGHTERS BROKE THE FRONT PASSENGER WINDOW TO SAVE THE BABY FROM OVERHEATING. I REPORTED THE INCIDENT TO ACURA WHO SAID IT WAS A NORMAL BEHAVIOR, EVEN THOUGH ITS OWNER'S GUIDE SAYS THE OPPOSITE. ACURA PEOPLE SAID THEY HAD A VIDEO SHOWING THE DOORS WOULD LOCK WITH THE REMOTE TRANSMITTER INSIDE VEHICLE, HOWEVER THAT WAS NOT PUBLIC INFORMATION. THAT MAKES ME WONDER - IF THE REMOTE TRANSMITTER CAN BE LOCKED INSIDE A PARKED VEHICLE, WHY DO THEY SAY "IF THE REMOTE TRANSMITTER IS INSIDE THE VEHICLE, THE DOORS WILL NOT LOCK." IN THE OWNER'S GUIDE? I WOULD THINK THAT EITHER THEY PUT A WRONG STATEMENT IN THE OWNER GUIDE OR THEY DON'T WANT TO ADMIT THE DEFECTIVE LOCKING SYSTEM. ...UPDATED 07/30/15 *BF UPDATED 10/23/2017*CN

I OWN A 2015 ACURA MDX THAT IS THREE MONTHS OLD AND IT HAS 4000 MILES ON IT. I WAS DRIVING THIS CAR EARLY IN THE MORNING WHEN I PRESSED THE BUTTON TO OPEN THE MOONROOF, IT VIOLENTLY EXPLODED CAUSING GLASS TO SHOWER UPON ME. I HAVE SUFFERED CUTS ON MY HAND AND ON MY HEAD AS A RESULT OF THIS. I HAVE CONTACTED TWO DIFFERENT HOUSTON ACURA DEALERS ONLY TO FIND OUT THAT THEY ARE NOT WILLING TO FIX THE REPAIR AS ACURA WILL NOT APPROVE THE REPAIR COST. ONE DEALER EVEN ADMITTED THAT ACURA IS AWARE OF THE ISSUE. I WISH THAT ACURA WOULD STAND BEHIND THEIR PRODUCT AND RESOLVE THE ISSUE PROMPTLY. IT COULD HAVE RESULTED IN A SERIOUS ACCIDENT OR WOULD HAVE INJURED MY CHILDREN AS WELL IF THEY WERE PRESENT IN THE CAR.

EXPLODING SUNROOF - WHILE DRIVING SOUTH ON 91 IN MA WE EXPERIENCED AN EXTREMELY LOUD BOOM IN THE VEHICLE. NOTHING HIT US NOR DID WE HIT ANYTHING - IT WAS SPONTANEOUS. THE SUNROOF EXPLODED COMPLETELY SHATTERING INTO SMALL PIECES. THE VEHICLE IS NEW AND I WONDER IF OTHERS ACURA'S ARE REPORTING SIMILAR PROBLEM - DEFECTIVE GLASS? *TR