2002 ACURA TL Complaints

I BOUGHT THIS VEHICLE USED IN SEPTEMBER AND IT STARTED HAVING SHIFTING PROBLEMS SHORTLY AFTERWARD. I THEN DISCOVERED THERE WAS A RECALL (04V-176) ON THE TRANSMISSION. THE RECALL STATES IN PART THAT "THE DEALER WILL INSPECT THE TRANSMISSION TO IDENTIFY GEARS THAT HAVE ALREADY EXPERIENCED DISCOLORATION DUE TO OVERHEATING. IF DISCOLORATION EXISTS, THE TRANSMISSION WILL BE REPLACED." THE DEALER CALLED AND TOLD ME THEY HAD COMPLETED THE RECALL WORK, BUT RECOMMENDED THAT WE REPLACE THE SOLENOIDS TO FIX THE HARD SHIFTING. MY WIFE PICKED UP THE CAR WHEN THE WORK WAS COMPLETE AND IT RAN REASONABLY WELL FOR ABOUT A WEEK. ON THE DATE NOTED ABOVE, MY DAUGHTER DROVE IT HOME FROM WORK AND IT WOULD NOT SHIFT OUT OF 3RD GEAR. NOTE, IT IS A 5 SPEED AUTOMATIC TRANSMISSION. SHE TOLD ME SHE WAS SCARED TO DRIVE IT BECAUSE OF THE WAY IT WAS ACTING. I DROVE IT FOR A SHORT DISTANCE THE NEXT DAY AND VERIFIED HER COMPLAINT. I AM UPSET BECAUSE I FEEL LIKE ACURA LET US TAKE AN UNSAFE CAR OUT OF THEIR MAINTENANCE DEPARTMENT WITHOUT LETTING US KNOW THERE WAS A PROBLEM. I CALLED THE DEALER BACK AND TOLD THEM ABOUT THE PROBLEM AND ASKED IF THEY HAD DONE THE GEAR INSPECTION AND WHAT IT HAD SHOWN. THE DEALER WOULD NOT CONFIRM THAT THE INSPECTION HAD BEEN COMPLETED AND WOULD NOT PROVIDE THE RESULTS OF THE INSPECTION. HE JUST STATED THAT "THE TECHNICIAN KNEW WHAT TO DO FOR THIS RECALL." I THEN CALLED IN A COMPLAINT TO ACURA. THEY LISTENED, GAVE ME A CASE NO. AND TOLD ME THAT SOMEONE WOULD CALL ME BACK WITHIN 48 HOURS. WHEN I HADN'T HEARD FROM THEM FOR A WEEK, I CALLED AND THEY TOLD ME THE CASE WORKER WAS AT LUNCH, BUT WOULD CALL ME AS SOON AS SHE GOT BACK. I WAITED ALL AFTERNOON, BUT NO ONE CALLED. NOW, I FEEL I HAVE NO ALTERNATIVE, BUT TO FILE THIS COMPLAINT AS ACURA HAS BEEN TOTALLY UNRESPONSIVE. *TR

TL* THE CONTACT OWNS A 2002 ACURA TL. THE CONTACT STATED THAT THE CLUTCH FAILED TO INITIATE GEARS WITHOUT WARNING. ADDITIONALLY, THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 176,000.

FIRST OFF MY DRIVER SIDE POWER WINDOW HAS NEVER WORKED. I CHANGED MY WINDOW MOTOR WITH THE REGULATOR TWICE. THAT DID NOT FIX MY WINDOW. I CHANGED MY DRIVERS MASTER WINDOW MODULE TWICE. I CHECKED ALL OF THE FUSES AND THE POWER WINDOW FUSES WERE GOOD. MY POWER WINDOW STILL DOESN'T WORK AFTER $400 IN PARTS AND $400 IN LABOR. I TOOK MY CAR TO THE ACURA DEALERSHIP BECAUSE MY CAR HAD A FEW RECALLS. THE PERSON HELPING ME AT THE DEALERSHIP WAS REAL RUDE AND DISRESPECTFUL. HE TOLD ME THE ONLY RECALL I HAD WAS FOR MY SRS AIRBAG. HE HAD TO ORDER THE PART. I HAVEN'T RECEIVED A PHONE CALL FROM THE DEALERSHIP TO LET ME KNOW THE PART WAS IN. TWO WEEKS LATER I GO IN AND CHECK IF THE PART WAS I N. THE SAME PERSON THAT HELPED ME CAME UP TO ME AND HAD AN ATTITUDE AND WAS DISRESPECTFUL AGAIN. HE TOLD ME THE PART WAS IN BUT THEY CAN'T SERVICE IT THAT DAY. THEY NEVER COMMUNICATED WITH ME. HORRIBLE SERVICE AT [XXX] ACURA. I TOLD THE SERVICE GUY THAT MY CAR DOES NOT WANT TO COME OUT OF FIRST GEAR AND THERE WAS A RECALL ON MY TRANSMISSION. HE WAS REAL RUDE AND TOLD ME THAT I HAD TO PAY $6000. I DID A LITTLE RESEARCH AND MY 02 ACURA TL TYPE S WITH MY VIN NUMBER HAS MANY RECALLS. 1 FOR MY AIR BAGS. 2. FOR MY TRANSMISSION 2ND GEAR. 3 FOR MY DRIVERS POWER WINDOW. I TOLD THIS ACURA SERVICE GUY THAT I HAD RECALLS FOR ALL 3 THINGS AND HE LAUGHED AT ME. MY CLUSTER FUSE KEEPS BLOWING AND THE CODE THAT COMES UP IS FOR MY TRANSMISSION RANGE SENSOR. 70+ PEOPLE WITH AN 02 ACURA TLS HAVE HAD THE SAME ISSUES AS ME. I JUST CONTACTED ACURA AND THEY TOLD ME THAT THE TRANSMISSION HAS BEEN COMPLETED. NO RECALL HAS BEEN DONE ON MY CAR. I NEED HELP PLEASE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

2002 ACURA TLS: INTERMITTENT SEVER RIGHT FRONT WHEEL BRAKING CAUSING VEHICLE TO LEAVE LANE OF TRAVEL AT VARIOUS SPEEDS (25-55 MPH). REPLACED YAW SENSOR, NO CHANGE. REPLACED FRONT WHEEL SENSORS, NO CHANGE. SCANNED FOR CODES WITHOUT RESULT. TECHNICIAN CONTACTED TECH LINE AND SENT SNAPSHOT OF VSA. ALL TESTS NORMAL INCLUDING VOLTAGES AND CONNECTOR PIN FIT AT VSA CONTROL UNIT, LATERAL ACCELERATION SENSOR CONNECTOR AND CONNECTOR 204. CONTACTED ACURA CUSTOMER SERVICE, BUT WE'RE NOT WILLING TO PROVIDE ANY ADDITIONAL ASSISTANCE DUE TO MILEAGE OF VEHICLE. THE ONLY WAY TO DRIVE THE CAR SAFELY IS TO DEACTIVATE THE VSA MANUALLY AFTER STARTING THE VEHICLE EACH TIME. LAST OPTION IS TO REPLACE VSA CONTROL MODULE (QUOTE FOR NEW PART #39780-S0K-A01 VSA UNIT $1,031.46, PLUS LABOR). *TR

MY 2002 ACURA TL WITH AUTOMATIC TRANSMISSION WHICH HAS ONLY 59,851 MILES ON IT. I BOUGHT IT FROM THE ORIGINAL OWNER 6 YEARS AGO, AND SINCE THEN I HAVE ONLY DRIVEN ABOUT 11,000 MILES. THE WELL-KNOWN 2002 TL AUTOMATIC TRANSMISSION DESIGN FLAW IS NOW CAUSING BIG SUDDEN JERKS AND THE CAR SHOOTING FORWARD, THUS CREATING A HUGE SAFETY ISSUE TO ME AND THE GENERIC PUBLIC. INITIALLY A REP AT ACURA CLIENT RELATIONS (1-800-382-2238 OPTION 4) TOLD ME TO TAKE THE CAR TO AN AUTHORIZED ACURA DEALER FOR DIAGNOSIS. I HAD THE CAR TOWED TO KEARNY MESA ACURA, PAID $130 FOR A WRITTEN DIAGNOSIS, AND FAXED IT TO ACURA CLIENT RELATIONS. THE REP SAID AS THE CAR HAD ONLY 59,851 MILES ON IT, HE WOULD TAKE MY CASE TO HIS MANAGEMENT. BUT MY REQUEST FOR HELP FROM ACURA WAS LATER DENIED, CITING THEIR EXTENDED 109,000 MILES AND 7 YEAR 9 MONTH WARRANTY HAD EXPIRED. I WONDER WHY ACURA CANNOT MAN UP AND TAKE RESPONSIBILITIES FOR THEIR FAULTY AUTOMATIC TRANSMISSION ON 2002 TL MODELS. HOW CAN ACURA USE AN ARBITRARILY-SET WARRANTY EXPIRATION DATE TO IGNORE THE HUGE SAFETY PROBLEMS ON THEIR CARS?

TL* THE CONTACT OWNS A 2002 ACURA TL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V351000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

IN SEPT 2008 I BOUGHT THE 2002 ACURA TL WITH AUTOMATIC TRANSMISSION FROM ORIGINAL OWNER. IT HAD 48,440 MILES ON IT. THE SAFETY PROBLEM E.G. UNEXPECTED SUDDEN JERK FOLLOWED BY CAR SHOOTING FORWARD DID NOT HAPPEN UNTIL AROUND 09/06/2014. ON 09/08/2014 I CALLED AMERICAN HONDA MOTORS (AHM) AT 1-800-382-2238 (OPTION 4) AND WAS ADVISED BY [XXX] TO SEND THE CAR TO AN AUTHORIZED ACURA DEALER FOR DIAGNOSIS. HE SAID THERE WAS AN EXTENDED WARRANTY COVERING 109,000 MILES AND 7 YEARS 9 MONTHS ON 2002 ACURA TL WITH AUTOMATIC TRANSMISSION BUT IT HAD EXPIRED. HE ALSO SAID AS MY CAR HAD LESS THAN 60,000 MILES ON IT HE COULD PRESENT THE CASE TO MANAGEMENT. CONCERNED THAT I MIGHT KILL SOMEONE DUE TO CARS SUDDEN JERK AND UNEXPECTED SHOOTING FORWARD IF DRIVING, I HAD THE CAR TOWED TO THE DEALER KEARNY MESA ACURA AT 5202 KEARNY MESA ROAD, SAN DIEGO, CA 92111-1801 (TEL 858.430.5600). THE DEALER SAID IN ITS WRITTEN 3-PAGE DIAGNOSIS THAT THE TRANSMISSION MUST BE REPLACED AT $4,400+TAX. THEIR TECHNICIAN SAID MY CAR HAD THE SAME TRANSMISSION PROBLEM AS THE OTHER EARLY ACURA TLS THAT HE HAD WORKED ON. I FAXED THE 3-PAGE DEALER DIAGNOSIS PAGES TO AHM. TODAY 09/16/2014 [XXX] OF AHM AT 1-800-382-2238 [XXX] INFORMED ME THAT HER DISTRICT REPRESENTATIVE REFUSED TO HELP CITING THE EXPIRED WARRANTY. I ASKED HER TO APPEAL MY CASE AS I FELT THE REP SHOULD NOT BE THE SOLE PERSON TO MAKE A DECISION ON IT. I FEEL AHM SHOULD HELP ME BECAUSE AFTER ALL IT WAS THE WELL-KNOWN 2002 TL AUTOMATIC TRANSMISSION DESIGN FLAW WHICH CAUSED MY HUGE SAFETY PROBLEM. FOR 6 YEARS SINCE I BOUGHT IT I HAVE ONLY DRIVEN 11,411 MILES, SO I FEEL IT IS TOTALLY UNFAIR THAT AHM REFUSED TO HELP ME. I AM UNABLE TO PAY THE $4,400+TAX FOR TRANSMISSION REPLACEMENT. BUT IF I DO NOT HAVE THE TRANSMISSION REPLACED, HOW DO I GO TO WORK OR SHOP FOR FOOD? I AM PLEADING TO NHTSA TO HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2002 ACURA TL. THE CONTACT STATED THAT THE STEERING WHEEL SEIZED AND THERE WAS SMOKE RISING FROM THE ENGINE COMPARTMENT. THE CONTACT ALSO MENTIONED THERE WAS A VISIBLE POWER STEERING LEAK AND THE BRAKE LIGHTS ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE STEERING HOSE AND BRAKE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.

I BOUGHT MY ACURA FEBRUARY 2011. SINCE THEN I HAVE HAD 2 TRANSMISSION FAILURES AND HAVE SPENT WELL OVER $1400.00 EACH TIME I GOT IT FIXED BY THE CERTIFIED MECHANIC. I STILL HAVE MY RECEIPTS AND ONLY GOT A 1 YEAR WARRANTY FIRST TIME AND A 3 MONTH WARRANTY THIS PAST TIME . IT SEEMS LIKE I AM PAYING MORE FOR THE TRANSMISSION ALONE THAN THE VALUE OF THE CAR. THE ENGINE IS GREAT BUT I AM AFRAID THE TRANSMISSION IS GOING TO FAIL AGAIN AND I CANNOT AFFORD TO BUY ANOTHER CAR OR FIX THE PROBLEM IF IT DOES FAIL AGAIN. THIS IS A CONCERN FOR ME BECAUSE THE FIRST FAILURE WAS VERY SCARY FOR ME AND MY FAMILY. WE WERE DRIVING UP A STEEP HILL TO OVERVIEW A CITY WE VISITED AND THE TRANSMISSION SHUT DOWN AND WE WERE INCLINED. I DID NOT KNOW HOW TO APPROACH THIS SITUATION WITH 3 MINOR CHILDREN AND AS A SINGLE MOTHER. IT WAS VERY OVERWHELMING AND I WAS PETRIFIED. THEN COME TO FIND OUT NOT SO LONG LATER AFTER GETTING THE TRANSMISSION FIXED, THE TRANSMISSION WENT OUT AGAIN. I AM VERY CONCERNED AND HAVE BLOGGED AND READ ALOT OF COMPLAINTS ABOUT THIS CAR. YOU CAN YOUTUBE GOOGLE ALL KINDS OF INFO ON THESE ACURAS WITH CONSTANT TRANSMISSION PROBLEMS. I THINK THE MANUFACTURER INTENDED ON THIS MALFUNCTION FOR PROFIT AS A AUTOMECHANIC. IT IS VERY UNFAIR, UNSAFE, UNJUST WITH THEM SELLING CARS THAT DO NOT LAST 5000 MILES AND THEN HAVE THE TRANSMISSION FAIL OVER AND OVER. I AM THE OWNER OF THE 2002 ACURA. PLEASE KEEP ME INFORMED ABOUT THIS CAR AND IF THERE IS ANY WAY SOMEONE CAN HELP ME GET WARRANTY FOR FREE BECAUSE IT IS REALLY UNFAIR. THANK YOU FOR YOUR TIME AND CONCERN. GOD BLESS WHAT YOU GUYS AND GIRLS ARE DOING. *TR

2002 ACURA TL. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION. *SMD THE CONSUMER STATED WHEN HE RELEASED THE GAS PEDAL AFTER ACCELERATING FROM A STOP SIGN, THE ACCELERATION CONTINUED. FORTUNATELY, THERE WAS NOT MUCH TRAFFIC, SO HE MANAGED TO GET THE VEHICLE OUT OF TRAFFIC AND SHUT IT OFF. THE ENGINE WAS STUCK AT FULL THROTTLE, IT REVVED AT FULL RPM WHEN HE TURNED IT ON AGAIN. THE VEHICLE WAS TOWED TO THE DEALER, WHERE AN INSPECTION REVEALED THE THROTTLE WAS MECHANICALLY STUCK IN THE FULL OPEN POSITION.