2015 ACURA TLX Complaints

WHILE DRIVING MY 2015 ACURA TLX THE CAR SHIFTED INTO NEUTRAL COMPLETELY BY ITSELF WHILE MAKING LEFT TURN AT A STOP SIGN THIS CAUSED THE VEHICLE TO NOT HAVE THE ABILITY TO MOVE FORWARD AS I ATTEMPTED TO PUT THE VEHICLE IN DRIVE IT WAS COMPLETELY UNRESPONSIVE AND LEFT ME STRANDED IN THE MIDDLE OF THE ROAD ALMOST GETTING HIT BY A SEMI TRUCK. THIS IS NOT THE FIRST TIME THIS ISSUE HAS HAPPENED AND I AM AFRAID FOR MY SAFETY AND THE SAFETY OF MY FAMILY. I GAVE ACURA CUSTOMER SERVICE LINE A CALL SINCE MY VEHICLE WAS NOT ON THE LIST FOR CURRENT RECALL TO FIX THE EXACT ISSUE I AM REPORTING AND THAT THERE WAS NOTHING THEY COULD DO ABOUT IT.

VEHICLE HAS A VIBRATION THAT SHAKES PASSENGER SEAT BETWEEN 65-75 MPH. SEEMS TO BE A SAFETY ISSUE AND OCCURS EVERY TIME THE VEHICLE IS AT THE SPEED LISTED.

TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. WHEN HER FOOT RELEASED THE BRAKE PEDAL, THE GEAR AUTOMATICALLY SHIFTED INTO NEUTRAL. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE, AND IT RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO DAVIS ACURA (2051 E LINCOLN HWY, LANGHORNE, PA 19047), BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE HAD NO FAILURE. THE FAILURE OCCURRED SEVERAL OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

BATTERY ACID FROM THE MANUFACTURER'S ORIGINAL BATTERY LEAKED, AND DAMAGED THE TRANSMISSION WIRING HARNESS, WHICH SITS UNDERNEATH THE BATTERY. UNTIL DETECTED, THIS CAUSED SPORADIC WARNINGS AND MULTIPLE MALFUNCTIONS WHILE DRIVING THAT WOULD APPEAR, BUT THEN GO AWAY. SOME MONTHS LATER, THE CAR STARTED BUT THE COMPUTER WOULD NOT SHIFT FROM PARK. THE INSTRUMENT CLUSTER LISTED NUMEROUS, UNRELATED SYSTEM ISSUES: "ADAPTIVE CRUISE CONTROL PROBLEM" ; "STOP DRIVING WHEN SAFE. TRANSMISSION PROBLEM. SEE MANUAL." ; "ELECTRIC PARKING BRAKE PROBLEM" ; "EMISSIONS SYSTEM PROBLEM" ; "TRANSMISSION SYSTEM PROBLEM" ; "TRANSMISSION PROBLEM APPLY PARKING BRAKE WHEN PARKED" ; "VEHICLE STABILITY ASSIST (VSA) PROBLEM" ; "PRECISION ALL WHEEL STEER PROBLEM" ; "COLLISION MITIGATION SYSTEM PROBLEM" ; "ROAD DEPARTURE MITIGATION SYSTEM PROBLEM" ; "BLIND SPOT INFO SYSTEM PROBLEM." THIS VEHICLE HAS A SHIFT-BY-WIRE DRIVE SELECTOR, AND THERE IS NO MECHANICAL WAY FOR A CONSUMER TO DISENGAGE THE TRANSMISSION FROM THE DRIVETRAIN. THE VEHICLE WAS STUCK IN PARK AND NEEDED SPECIAL EQUIPMENT TO BE SAFELY MOVED ONTO A TOW-TRUCK, WHICH TOOK THE MANUFACTURER'S ROADSIDE SERVICE TWO DAYS TO ADDRESS. THE WIRING HARNESS WAS REPLACED UNDER WARRANTY, BUT TOOK SEVERAL DAYS FOR A REPAIR. THE 2015 ACURA TLX SEEMS TO BE KNOWN FOR REACTING IN THIS WAY FOR ANY TYPE OF ELECTRICAL OR VOLTAGE VARIABILITY FROM ANY NUMBER OF ITS ELECTRONIC SYSTEMS, INCLUDING WHILE DRIVING.

WENT IN FOR A RECALL NOTICE I RECEIVED FOR MY 2015 ACURA TLX SPECIFYING A POSSIBLE FAULTY TRANSMISSION IN CAR - WENT TO GO HAVE IT LOOKED AT. DETERMINED BY TECH THAT CAR WAS NOT EXPERIENCING EXACT ISSUE IN RECALL BUT CAR SHOULD HAVE A TCM SOFTWARE UPDATE SINCE IT WAS JERKING AT THE 2-3 SHIFT. WHEN I RECEIVED THE CAR BACK IT WAS 10 TIMES WORSE! STILL JERKING BUT NOW WAS JUMPING ON EVERY DOWNSHIFT EVERY SINGLE TIME THE CAR DECELERATES ON EVERY SHIFT! THIS IS A SAFETY CONCERN THAT IS VERY SERIOUS AND NEEDS TO BE ADDRESSED BY ACURA - A NEW TRANSMISSION SHOULD BE CALLED FOR SINCE THE CAR IS UNDER WARRANTY. THE CAR ALSO JUST GOES TO 2-3 RPM'S JUST WHILE SITTING IDLE IN PARK NOW - MY CAR'S TRANSMISSION IS COMPLETELY WRECKED DUE TO THIS TCM SOFTWARE UPDATE. ALREADY CALLED ACURA TO REQUEST A FORMAL COMPLAINT - THEY TOLD ME TO NOTIFY YOU AS WELL. - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT WAS LOANED A 2015 ACURA TLX. WHILE DRIVING 25 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S SIDE OF THE LOANER VEHICLE. ALL THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A NECK, LOWER BACK, AND HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. THE LOANER VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE LOANER VEHICLE WAS THEN TOWED TO THE DEALER (MILE HIGH ACURA, 2799 S HAVANA ST, DENVER, CO 80014) AND THE CONTACT WAS PROVIDED WITH ANOTHER LOANER VEHICLE. THE CONTACT WAS NOT SURE IF THE LOANER VEHICLE WAS DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 13,000.

AS THE CAR IS DOWNSHIFTING AND COMING TO A STOP THE TRANSMISSION JERKS FORWARD JUST AS THE CAR IS COMING TO A COMPLETE STOP OR IMMEDIATELY AFTER IT STOPS. DOES THIS EVERY SO OFTEN AND THE DEALER DID RESET THE TRANSMISSION FOR IT TO RELEARN BUT STILL DOES IT SINCE AND BECAUSE THEY CAN'T DRIVE IT ENOUGH TO DUPLICATE IT THERE HAS BEEN NOTHING THEY CAN DO TO RESOLVE IT.

ENGINE FAILED TO RESTART DURING 'AUTO IDLE-STOP/START' AT A TRAFFIC LIGHT ON A BUSY ROAD. IN ORDER TO RESTART I HAD TO PRESS THE 'START' BUTTON MULTIPLE TIMES AND RETURN THE CAR TO 'PARK' BEFORE BEING ABLE TO RESUME OPERATION.

THE TRANSMISSION SHIFT FROM 2-3 GEAR GIVES A JERK TO THE WHOLE VEHICLE. THIS IS USUALLY PROBLEMATIC WHILE ACCELERATING SPECIALLY IN HEAVY/BUSY TRAFFIC OR AT TRAFFIC SIGNALS. I BELIEVE THIS COULD BE A THREAT TO PUBLIC SAFETY. THE SERVICE CENTER CLAIMS THE "INTELLIGENT CAR" WILL LEARN MY DRIVING HABITS AND ADAPT. HOWEVER, THIS HAS BEEN HAPPENING SINCE I BOUGH THE VEHICLE AND MULTIPLE VISITS TO ACURA SERVICE CENTER HAS NOT RESOLVED THE ISSUE.

TL* THE CONTACT OWNS A 2015 ACURA TLX. WHILE DRVING VARIOUS SPEEDS, THE VEHICLE SHIFTED BETWEEN GEARS VERY ROUGHLY. ADDITIONALLY, THE VEHICLE TOOK AN EXCESSIVELY LONG TIME TO STOP AFTER APPLYING THE BRAKE PEDAL. WHILE THE CONTACT'S SON WAS DRIVING 15 MPH, THE DRIVER APPLIED THE BRAKES; HOWEVER, THE VEHICLE FAILED TO STOP. AS A RESULT, THE DRIVER CRASHED INTO A POLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO A BODY SHOP WHERE THE COSMETIC DAMAGE WAS REPAIRED, BUT THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. ON ANOTHER OCCASION, WHILE THE CONTACT'S SON WAS DRIVING 10 MPH, THE DRIVER APPLIED THE BRAKES, BUT THE VEHICLE FAILED TO STOP AGAIN. AS A RESULT, THE DRIVER STRUCK THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DCH MONTCLAIR ACURA (100 BLOOMFIELD AVE, VERONA, NJ 07044) WHERE THE COSMETIC DAMAGE WAS REPAIRED; HOWEVER, THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE CONTINUED TO RECUR AND THE VEHICLE WAS TAKEN TO RAMSEY ACURA (65 NJ-17, RAMSEY, NJ 07446) WHERE THE DEALER UPDATED UNSPECIFIED SOFTWARE ON THE VEHICLE, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND SUGGESTED A DIFFERENT DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 7,500. *BF UPDATED 8/3/18*JB