2019 ACURA TLX Complaints

The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number:  23V858000 ( FUEL SYSTEM, GASOLINE) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) and 23V751000 (Engine and Engine Cooling); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Acura TLX. The contact received notification of NHTSA Campaign Number: 23V751000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

My engine is starting to make a knocking/ticking noise, related to this recall. Very unuasal for a car with 65K miles. My local Acura dealers continue to tell me their waiting on parts??? Both recalls are almost 1 years old. How long should a consumer wait for a known manufacturers defect?

Driving on the hwy on left most lane, car started jerking when accelerating and slowing when hitting the accelerator. Check engine light blinks on and off while this is happening. Scary and terrifying moment on the hwy, was able to get into emergency lane and slowly get car off hwy into parking lot. Got the car towed to Acura, they ran "diagnostics" and could not replicate the problem or even find the check engine code. They recommended 7 items of which some were complete nonsense and upselling instead of finding the solution to dangerous problem. Seems like the fuel pump issue and they won't confirm anything. Saying I need at oil change with 40% left on indicator, tire rotation, ac filter, and other non sense upsells instead of finding the problem that almost caused accident. Acura dealership had no clue when fuel pump part will come in and I have no other vehicle. NHTSA needs to fine Acura and tell them to stop selling new cars and fix the 2.5 million on the road today with problem. Need help on this!

The contact owns a 2019 Acura TLX. The contact stated that the auto START/STOP system was inoperable, and the vehicle was repaired under TSB Number: 22-008. Additionally, the contact stated while driving at various speeds, the Lane Keeping Assist System (LKAS) was intermittently inoperable. The contact stated that on the occasions that the LKAS was operable while driving, the lane keeping assist caused the steering wheel to jerk and pull the vehicle into another lane. The contact stated that the failure had been recurring while driving. Additionally, the contact stated that the Collision Mitigation Braking System (CMBS) engaged while there was no other vehicle nearby. The contact stated while driving 70 MPH, the vehicle sputtered, jerked, decelerated, and significantly pulled towards side of the road. The contact was able to safely pull to the side of the road. The messages "Road Departure Mitigation Problem", "Lane Keeping Assist problem", "Collision Mitigation Braking System Problem" and other unknown messages were displayed. The vehicle was taken to the dealer, where the contact was informed that the Forward Collision Avoidance camera had failed. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,000.

My car has had problems with the fuel pump... I have made an appointment at the Acura dealership three times now and when I take the car in they tell me that they don't have the part that needs to be replaced...

2019 Acura TLX 28k miles - was slowing pulling into a parking spot in a parking garage downtown San Diego. Suddenly the car had no brakes while pressing the brake pedal to the floor with no resistance from the brakes, the car start revving hard and accelerating very fast. I stopped by hitting a brick barrier. Steering wheel and knee airbags deployed. Fortunately I arrived at work early that day and did not hit anyone or any other cars. Our Insurance company USAA said they can not repair the car. The automatic emergency equipment did not kick in either. Acura was advised of the issue case number [XXX]. Fortunately my injuries were minor cuts and bruising but if this incident had happened somewhere else it could have resulted in loss of life. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I received two recalls and multiple notices saying the parts are not available for the recall. Over 6 months later I receive a notice the parts are finally available. I tried to make an appointment with my local dealer and was told they will not repair unless the check engine light is on. If what happens in the recall (fire, crash or injury), how will I be able to get the check engine light to come on? I'm afraid to drive the car because I don't want to be stranded, plus I don't want the car to catch fire, cause a crash or be injured. Why isn't Honda/Acura making the parts to correct this problem and why is the dealer not complying with the recall notices I'm receiving? On the Acura recall website, when I enter my VPN, it notes to please take immediate action to have your vehicle repaired but the dealer won't do it! As I'm looking at the additional details below...it appears that a fire, crash or injury needs to happen. Unbelievable!