AMERICAN COACH Complaints

View complaints related to AMERICAN COACH. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2006 AMERICAN COACH AMERICAN EAGLE
    - HOUSTON, TX

    WHILE PARKED, OUR MAIN DOOR WOULD NOT UNLOCK AND OPEN. MY WIFE AND ANOTHER PERSON WERE INSIDE AND OTHERS OUTSIDE. IT TOOK THE PEOPLE ON THE OUTSIDE PUSHING ON THE DOOR TO PERMIT THE LOCK TO BE RELEASED. THE LOCK IN QUESTION IS THE ONE THAT CAN BE OPENED-LOCKED USING A KEY FOB. NUMEROUS ATTEMPTS WERE MADE TRYING TO UNLOCK-LOCK-UNLOCK THE DOOR. IT TOOK A NUMBER OF MINUTES OF PUSHING ON THE DOOR TO GET THE LOCK TO RELEASE. IN ANOTHER INCIDENT, I WAS INSIDE THE COACH WHEN THE DOOR WOULD NOT OPEN DUE TO THE LOCK NOT RELEASING. I PUSHED ON THE DOOR A NUMBER OF TIMES AND ALSO ATTEMPTED TO MANUALLY RELEASE THE LOCK TO NO AVAIL, AT LEAST FOR A FEW MINUTES. IN THE EVENT OF A FIRE, THIS DELAY COULD BE DEADLY. THERE ARE LIMITED OTHER OPTIONS FOR EXITING THE COACH AND ALL WOULD BE VERY DIFFICULT FOR MY WIFE DUE TO HER MEDICAL CONDITIONS AND NOT TOO EASY FOR ME EITHER. DATE PROVIDED IS FOR THE FIRST INCIDENT MENTIONED. *TT *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2015 AMERICAN COACH AMERICAN REVOLUTION
    - LIVINGSTON, TX

    MY ENTRANCE DOOR WILL LOCK SOMETIMES WHEN WE LEAVE THE MOTOR COACH AND WILL NOT RESPOND TO THE FOB OR THE DOOR KEY, SO WE CANNOT GET BACK INTO THE COACH. WHEN WE LOCK THE DOOR WITH THE FOB, THE DOOR WILL LOCK AS IT SHOULD. BUT UPON RETURN TO THE COACH THE DOOR WILL NOT UNLOCK WITH THE FOB OR KEY. THE LOCKING MECHANISM IS MADE BY TRIMARK COMPANY. I HAVE CALLED THE COMPANY SEVERAL TIMES, AND THEY EXPLAINED TO ME THAT I SHOULD ONLY USE THE FOB AND IT SHOULD NOT OCCUR. IT STILL OCCURS WITH THE FOB. THE COACH IS ALWAYS PARKED IN A SAFE POSITION. *TT *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 AMERICAN COACH AMERICAN TRADITION
    - PLANO, TX

    WHEN PARKED DURING A STOP, MAIN DOOR LOCKED AND COULD NOT BE OPENED. ONE PASSENGER INSIDE. DRIVER OUTSIDE. INSIDE DOOR HANDLE FAILED TO OPEN. KEYS ON OUTSIDE FAILED TO OPEN. *TT

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2016 AMERICAN COACH AMERICAN EAGLE
    - COMFORT, TX

    2016 AMERICAN EAGLE. CONSUMER WRITES IN REGARDS TO PLYWOOD CLEATS SAFETY RECALL. *LD THE CONSUMER STATED THE DEALER WAS LOCATED OVER 100 MILES AWAY SO HE COMPLETED THE RECALL HIMSELF.*JS

    Source: CONSUMER LETTER
  • 2016 AMERICAN COACH AMERICAN ALLEGIANCE
    - MALIBAR, FL

    ELECTRICAL SHORT IN MY FAIRLY NEW 2016 R/V DUE TO BATTERY HOLD DOWN BRACKET HITTING THE POSITIVE TERMINAL , THIS CAUSED ALL 8 OF MY AGM BATTERYS TO SHORT AND SHORTING OUT LIGHTS , INVERTER ,AQUA HOT , ECT. AND THIS HAPPENS WHILE DRIVING , FOUND BATTERIES ARCING OUT AGAINTS THE FACTORY INSTALLED BATTERY HOLD DOWN BRACKETS , BY WATCHING THE VIDEO FROM WHEN SOLD ITS THE SAME BRACKETS WHEN DELIVERED .

    Source: NHTSA WEB SITE
  • 2014 AMERICAN COACH AMERICAN REVOLUTION
    - PLANO, TX

    THERE ARE A NUMBER OF VARIOUS SAFETY RELATED DEFECTS THAT COULD RESULT IN SERIOUS INJURY OR DEATH. THE TYPICAL MOVING WEIGHT OF THIS VEHICLE IS IN EXCESS OF 55,000 LBS. 1) BELTED SEATS ARE INAPPROPRIATELY SECURED. INSTEAD OF BEING PROPERLY BOLTED DOWN, THEY ARE HELD IN PLACE BY TWO SMALL WOOD SCREWS. HTTP://S22.POSTIMG.ORG/5JKKFPY4X/SEATSCREWS.JPG 2) THE CHASSIS COMES IN 3 PARTS. THE FRONT STRUCTURE CONTAINS THE STEERING, WHICH IS BOLTED TO A CENTER STRUCTURE KNOWN AS THE LIBERTY CHASSIS. THE CENTER STRUCTURE IS BOLTED TO A REAR FREIGHTLINER STRUCTURE THAT HAS THE ENGINE. THE FOLLOWING VIDEO IS OF BOLTS THAT CONNECT THE MIDDLE CHASSIS STRUCTURE TO THE REAR CHASSIS STRUCTURE. THEY ARE NOT EVEN FINGER TIGHT: HTTPS://WWW.YOUTUBE.COM/WATCH?V=4T7WRZKSF7A 3) THERE ARE NUMEROUS STRUCTURAL DEFECTS IN THE OVERALL STRUCTURE OF THE VEHICLE. IT SHOULD BE NOTED THAT THERE IS A LARGE TV ABOVE THE DRIVERS SEAT. THE STRUCTURE HOLDING THE TV HAS SERIOUS WELDING AND WORKMANSHIP DEFECTS. IF THE TV FELL, IT COULD HIT THE DRIVER IN THE HEAD RESULTING IN A CRASH. 4) MANY STRUCTURAL AND WELDING DEFECTS THAT COULD RESULT IN STRUCTURAL FAILURE AND A CRASH: VEHICLE STRUCTURE HELD TOGETHER WITH TACK WELDS: HTTP://S28.POSTIMG.ORG/LNDEJ6UVX/TACK_WELDED.JPG VEHICLE STRUCTURE WHERE ONLY ONE SIDE OF ALUMINUM TUBING HAS A WELD AND THERE IS A LARGE GAP. WELD IS ALSO OF VERY POOR QUALITY. HTTP://S18.POSTIMG.ORG/OTE7VX6RT/WELD_GAP.JPG VEHICLE STRUCTURE MISSING WELDS AND GAPS: HTTP://S22.POSTIMG.ORG/65E4PKIKX/MISSING_WELDS.JPG CRACKED WELDS: HTTP://S10.POSTIMG.ORG/J777P67LL/CRACKED_WELD.JPG 5) NUMEROUS CABINETS AND FIXTURES. SOME ABOVE THE DRIVERS HEAD. MUCH OF THE WOOD IS CRACKED WHICH COULD RESULT IN CABINETS COMING LOOSE AND RESULTING IN A CRASH: HTTP://S11.POSTIMG.ORG/R71SW65KJ/BUSTED_WOOD02.JPG OUT OF SPACE. MANY MORE DEFECTS. PLEASE CONTACT ME. *TR

    Source: NHTSA WEB SITE