2017 AUDI A6 Complaints

My 2017 Audi A6 has approximately 50,000 miles on it. I am diligent about obtaining regular maintenance on my vehicle and visited the Audi dealership in Memphis, TN for a 50,000 mile inspection and service in June of 2021. Last week, just 3 months after my 50,000 mile services/inspection, my vehicle stopped operating correctly when making a turn from stopped at a stop sign and lost all power steering. I was informed by the Audi dealership in North Miami, FL (where I am now located), that the steering rack on the vehicle is faulty. The vehicle and this component are still located at the Audi dealership in North Miami while they wait for the part to come in. I can coordinate to make it available for inspection if you would like. I am concerned that this part failed after only 50,000 miles and am particularly concerned that this poses a major safety issue. I was lucky that I was at a near stop and able to make it to safety when this component failed. Had the power steering gone out at any other time, for example, while I was in the middle of an intersection or while driving on a busy roadway, it could have resulted in a major incident. I did not have any warning signs that the power steering was about to shut down, and as mentioned, I had the vehicle inspected just 3 months earlier without any issues. It is also worth noting that Audi had a known issue with the steering rack in the 2012-2016 model years for my vehicle and offered to reimburse owners of those vehicles and warranty the steering rack to 125,000 miles. Audi has indicated to me that the steering rack in my vehicle is the same part as that used in 2016.

I was at a stop light and automatic engine shut-off turned the vehicle off. However, when the light turned green car would not start. I had to put it in park and then turn the vehicle on/off to restart the vehicle.

Car loss power and turned off while turning at an intersection. Had to stop, place in Parking and restart the car with power switch

TL* THE CONTACT OWNS A 2017 AUDI A6. THE CONTACT STATED THAT AFTER RESTARTING THE VEHICLE, THE POWER STEERING, ABS, AND ETC WARNING LIGHTS ILLUMINATED. THE INSTRUMENT PANEL HOWEVER WAS INOPERABLE. A MESSAGE INDICATING THAT THE VEHICLE WAS UNSAFE TO DRIVE WAS DISPLAYED. THE VEHICLE WAS TOWED TO AUDI OF RICHMOND LOCATED AT 15292 BROAD ST, HENRICO, VA 23233, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT WATER HAD BACKED UP INTO THE FIRE WALL AND DAMAGED THE COMPUTER SYSTEM. THE FAILURE WAS DUE TO THE PROXIMITY TO THE DRAINAGE PANEL AND THE FIRE WALL. THE CONTACT WAS INFORMED THAT THE COMPUTER IMAGE PROCESSING MODULE AND CAMERA MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 35,000.

I AM WRITING WITH RESPECT TO RECALL REPORT 18V370, POSSIBLE FAILURE OF FRONT PASSENGER SEAT PODS SENSING SYSTEM. AUDI NOTIFIED ME OF THIS DEFECT IN JULY 2018 AND STILL HAS NOT PRODUCED A SOLUTION FOR THE RECALL. BECAUSE OF THE UNPREDICTABILITY AS TO WHEN OR WHETHER THE PODS SENSING SYSTEM MIGHT FAIL (INCLUDING IMMEDIATELY BEFORE IMPACT), I CAN'T ALLOW ANYONE TO SIT IN THE AFFECTED SEAT. I BELIEVE AUDI IS BEING DELINQUENT IN ITS OBLIGATION TO REMEDY THIS ISSUE. MY DEALER INFORMED ME THAT THERE WOULD BE NO SOLUTION UNTIL AT LEAST 2019. I BELIEVE THIS IS CAUSING CONSUMER HARM AND THAT THEY SHOULD BE COMPELLED TO REMEDY THE SITUATION IMMEDIATELY. THEY SHOULD BE PRECLUDED FROM PRODUCING ANY NEW VEHICLES WITH THE CORRECTED PART UNTIL THEY COMPLETELY REPAIR EVERY AFFECTED EXISTING VEHICLE.

TL* THE CONTACT OWNS A 2017 AUDI A6. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V370000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WHILE ATTEMPTING TO TRADE THE VEHICLE, THE CONTACT WAS INFORMED BY AUDI FINANCIAL THAT THERE WAS A STOP SALE ON THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE AND THERE WAS NO TIMEFRAME FOR WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2017 AUDI A6. THE CONTACT WAS INFORMED BY AUDI OF STUART (3990 SE FEDERAL HWY, STUART, FL 34997) THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V370000 (AIR BAGS). THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AND THERE WAS NO ESTIMATED TIMEFRAME OF WHEN THEY WOULD ARRIVE. THE CONTACT WAS ALSO INFORMED THAT THE RECALL NOTICES HAD NOT BEEN MAILED TO THE VEHICLE OWNERS. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

MY CAR HAS A RECALL. I'VE CALLED AUDI NO TIMELINE TOLD ME 3-6 MONTHS TILL CAN FIX. I AM ALSO NOT ALLOWED TO SELL MY CAR BECAUSE AUDI CAN'T SELL THE CARS. ESSENTIALLY I'M STUCK WITH AN UNSAFE CAR UNTIL AUDI DECIDES THEY WANT TO FIX.

PURCHASED A NEW 2017 AUDI A6. CAR ONLY HAS 1,200 MILES. DRIVING CAR ON FREEWAY WITH MY SON AND ENGINE COMPLETELY STOPPED NO POWER. THANK GOD WE ARE OK. HAD NO WARNING AT ALL. CAR JUST LOST POWER. I HAVE READ ABOUT OTHER MODELS RECALLED FOR AUDI DUE TO FUEL PUMP. DEALER IS STATING THE ISSUE ON OUR CAR IS ALSO FUEL PUMP. WORRIED THIS WILL HAPPEN AGAIN AND/OR SOMEONE ELSE COULD BE SERIOUSLY INJURED WHEN YOU ARE DRIVING AND CAR STOPS RUNNING FOR NO REASON. TRYING TO WORK WITH AUDI TO ALLOW US TO GIVE THEM VEHICLE BACK AS WE HAVE ONLY HAD CAR A COUPLE MONTH. I NO LONGER FEEL SAFE IN VEHICLE AND NOW THAT I HAVE READ ISSUES WITH OTHER MODELS AND WHAT OWNERS HAVE DESCRIBED OUR CAR HAD THE SAME ISSUE.