2011 AUDI Q5 Complaints

TL* THE CONTACT OWNS A 2011 AUDI Q5. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE, HE STARTED SMELLING FUEL INSIDE THE CABIN OF THE VEHICLE. THE CONTACT CALLED THE LOCAL DEALER KARMART OF MAUI (411 HUKU LII PL #103, KIHEI, HI 96753, (808) 419-7400) AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED BY PREVIOUS OWNER UNDER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

TOOK MY VEHICLE TO THE DEALER FOR NEW BRAKE PADS BRAKES AND ROTORS. UPON LEAVING THE CAR WAS MAKING A LOUD NOISE ON THE RIGHT SIDE. I CALLED THE DEALER TO COMPLAIN AND WAS TOLD IT WILL WEAR OFF. EXT FEW TIMES I DROVE THE BRAKES FAILED. I CALLED AUDI AND BROUGHT MY CAR BACK AND NOW THEY WANT ME TO BY BACK BRAKES AND CALLI ER FOR BOTH SIDES WHEN THE WORK WASN'T DONE PROPERLY TO BEGIN WITH.

MY CAR STARTED TO SMELL LIKE GAS AND WHEN I TOOK IT TO THE DEALER THE SAID IT WAS THE FLANGE/ FUEL PUMP AND THAT THE RECALL WAS ALREADY DONE BUT THE SAME ISSUE PERSIST. THE YET ME DRIVE HOME WITH GAS POURING OUT OF MY CAR AFTER SEEING IT AND WANT TO CHARGE ME 1800 FOR A RECALLED PART. I WAS TERRIBLY SCARED AND CANNOT DRIVE AN UNSAFE CAR.

MY WIFE AND I HAD THE VEHICLE SERVICES AT AUDI OF TURNERSVILLE FOR $8000.00 AT THE SERVICE WRITERS SUGGESTION. WE NEEDED A NEW TURBO WITH THE ACCESSORIES. AFTER THAT THE VEHICLE RAN FINE FOR A COUPLE OF WEEKS. ON THE BEGINNING OF THE NEXT MONTH THE VEHICLE STARTED HAVING PROBLEMS AGAIN! NOT STARTING WELL...AND STALLING DURING OPERATION! *TR

MY CAR WOULD NOT START AND I HAD MY CAR TOWED TO FORT MYERS AUDI. AFTER THE DIAGNOSTICS THEY SAID THE TIMING CHAIN HAD FAILED AND CAUSED A CYLINDER HEAD TO CRACK AND THE TURBO HAD ISSUES AS WELL. THEY TOLD US THAT AUDI WILL COVER THE TIMING CHAIN AND ONLY 50% OF THE CYLINDER HEAD. THE QUOTE GIVEN FOR THE CYLINDER HEAD WAS $5,810 (WITH AUDI COVERING $2,905). TO REPAIR THE TURBO CHARGER IT WILL COST $2,175. LOOKING ON THIS WEBSITE, I HAVE SEEN SEVERAL OTHERS HAVING THE SAME ISSUE, WITH THE SAME RESULTING PROBLEMS. *TR

MY CAR HAS HAD ELECTRICAL ISSUES THAT THE DEALER HAS NOT BEEN ABLE TO RESOLVE. THINGS HAVE GOTTEN WORSE. YESTERDAY MY SON THROUGH A FIT WHILE DRIVING ON THE FREEWAY AND OPENED THE BACK DOOR WHILE I WAS GOING OVER 60 MILES AN HOUR AND THE DOOR LOCK LIGHT WAS LIT. I FEEL THAT UNDER NO CIRCUMSTANCE SHOULD IT BE POSSIBLE OF THE DOOR TO BE ABLE TO OPEN WHILE DRIVING AT HIGH SPEEDS. I HAVE DISCUSSED THIS WITH AUDI CORPORATE BUT THEY WERE MORE CONCERNED ABOUT ME BEING ABLE TO PAY FOR THIS TO BE FIXED THAN THE ISSUE ITSELF. *TR

I HAVE BEEN DRIVING ON THE HIGHWAY AND CITY AND IT APPEARS THE STEERING IS SOMETIMES STIFF AND THEN SOFT , I HAVE CHECKED THE POWER STEERING FLUID LEVEL AND ITS FULL. THIS IS AN ISSUE BECAUSE ITS HARD TO MAKE TURNS AS THE STEERING WHEEL STIFFENS UP. ANOTHER ISSUE IS THE CAR CONSUMES ABOUT 1 QUART OF OIL EVERY 300 MILES, IT WAS PART OF A LAWSUIT SETTLEMENT BUT THE VEHICLE WAS NEVER REPAIRED

MY 2011 AUDI Q5 WOULD NOT START ONE MORNING WHEN TRYING TO START THE CAR IN MY GARAGE (DEC 2019). I HAD IT TOWED TO THE FLETCHER JONES AUDI DEALERSHIP IN CHICAGO IL WHERE I HAVE BEEN A LOYAL CUSTOMER SINCE MOVING HERE IN 2014. THEY PERFORMED A DIAGNOSTIC AND IDENTIFIED THAT THE TIMING CHAIN TENSIONER HAD SLIPPED, AND MAY HAVE CAUSED "CATASTROPHIC" FAILURE TO MY ENGINE. THEY PROCEEDED TO ASK FOR ANOTHER $1,500 TO DIAGNOSE THE ENGINE FOR THE FAILURE, AND MENTIONED IF IF HAD FAILED IT COULD BE UP TO $10,000 TO FIX THE PROBLEM. AFTER A SHORT BIT OF RESEARCH, IT TURNS OUT THERE IS A WARRANTY THAT THERE WAS A RECALL ISSUED FOR THIS PROBLEM AND AN EXTENDED WARRANTY. MY DEALERSHIP NEVER TOLD ME THIS, AND WAS JUST EXPECTING ME TO PAY OUT OF POCKET. ALSO, I HAD MY CAR SERVICED THERE 4 DIFFERENT TIMES SINCE THE RECALL HAD BEEN ANNOUNCED. THEY NEVER ONCE INFORMED ME OF THIS. I CALLED TO ASK WHY THEY HADN'T MENTIONED THIS WARRANTY OR THIS ISSUE, AND THERE WAS NOT A GOOD ANSWER. FLETCHER JONES ALSO SAID THEY CHECK MY VIN EVERY TIME I BRING IT IN TO SEE IF THERE IS ANYTHING OUTSTANDING REGARDING RECALLS ETC ON THE CAR, WHICH MEANS THEY COULD HAVE ALERTED ME TO THIS MULTIPLE TIMES WHEN I BROUGHT THE CAR IN PRIOR, BUT THEY DID NOT. THEY COULD HAVE PREVENTED THIS ISSUE. FAST FORWARD TO NOW, AUDI WILL ONLY COVER 25% OF THE ISSUE, AND FLETCHER JONES IS BARELY MAKING AN EFFORT TO HELP OUT ON THEIR END. I WILL BE OUT NEARLY $5,000 TO REPAIR THIS PROBLEM, WHICH IS NO FAULT OF MINE AND A CATASTROPHIC FAILURE OF ENGINEERING ON THE PART OF AUDI. IT ISN'T RIGHT THAT AUDI DOES NOT FULLY COVER THIS EXPENSE. AND MOREOVER, THE DEALERSHIP SHOULD HAVE A DUTY OF CARE TO DISCLOSE THEM ITEMS SUCH THAT WE CAN TAKE THE STEPS TO PREVENT THEM. FLETCHER JONES DID WRONG BY ME BY NOT DISCLOSING THIS, AND IS LIKELY DEFRAUDING AND MANIPULATING MORE CLIENTS EVERY DAY THEY REMAIN IN OPERATION.

OIL CONSUMPTION ISSUE WHILE DRIVING DOWN THE ROAD. UNDER ANY ACCELERATION, SMOKE COMES OUT THE EXHAUST. USES ABOUT 1 QUART OF OIL PER 300 MILES. LEAK DOWN TEST WAS DONE, SHOWING LEAKAGE PAST PISTON RINGS. RESULTING IN A COMPLETE REBUILD OF ENGINE COSTING ME $5,000 PLUS. VEHICLE HAS JUST ABOUT 100,000 MILES.

TRANSMISSION SHIFT GEARS VERY BAD, WHILE BREAKING, FROM 2 GEAR TO 1ST GEAR CAR "JUMPS" FORWARD, I SEEN A LOT OF PEOPLE COMPLAINING ABOUT IT. SOMETHIMES WHEN I PUT IN TO REVERSE, IT TAKES A MINUTE UNTIL IT START DRIVING.