2011 AUDI Q5 Complaints

WHILE TAKING A LEFT TURN ACROSS TRAFFIC, THE AUDI Q5 3.2 TRANSMISSION FAILED WHILE SHIFTING FROM 1ST TO 2ND GEAR. THE AUDI Q5 STALLED AND STOPPED AND WOULD NOT CONTINUE TO DRIVE. THE ENGINE SEEMED TO BE WORKING PROPERLY; HOWEVER, THE GEARS WOULD NOT ENGAGE AND THE CAR WOULD NOT DRIVE. THE AUDI Q5 DISPLAYED AN ERROR MESSAGE "GEARBOX MALFUNCTION; YOU CAN CONTINUE DRIVING (LIMITED FUNCTIONALITY)". AFTER REPEATEDLY RESTARTING THE AUDI Q5 AND ATTEMPTING TO SHIFT THE TRANSMISSION IT EVENTUALLY ENGAGED THE GEARS ALLOWING THE CAR TO BE DRIVEN OUT OF TRAFFIC. FROM THAT POINT ON, IT DISPLAYED THIS MESSAGE ALMOST CONTINUOUSLY, BEING THE WORST IN THE MORNING, ALSO LOSING REVERSE GEAR. I DO A LOT OF HWY DRIVING AND ALWAYS WORRY IF I WILL GET KILLED BY ONCOMING TRAFFIC AS IT HAS STALLED ON ME WHILE ENTERING THE HWY ALSO. AUDI HAS BEEN NOTHING BUT IGNORANT, PRETENDING MY CAR IS THE ONLY ONE WITH THIS PROBLEM AND NOT ADMITTING TO RECALLS FOR THIS PROBLEM IN OTHER COUNTRIES. THIS IS THEIR FACTORY PROBLEM WHICH THEY QUOTE 10K TO FIX, 2X CARS TRADE IN VALUE OR WHOLESALE VALUE.

MY VEHICLE WENT TO THE AUDI FIFE DEALERSHIP. ADVISED I NEEDED A NEW ENGINE. I TRIED TO TRADE IN THE VEHICLE AND I WAS ADVISED THAT MY CAR HAD -0-TRADE IN VALUE. THEY WOULDN'T ACCEPT ON A TRADE-IN. THEY SAID IT WAS WORTHLESS. I TOWED THE VEHICLE HOME AND I NOTICED ON MY PAPERWORK THAT THE DEALERSHIP COMPLETED "3" RECALLS WITHOUT MY PERMISSION OR KNOWLEDGE. I ASKED SERVICE WHY THEY COMPLETED THESE RECALLS ON A WORTHLESS VEHICLE THAT I HAD TO TOW HOME. A VEHICLE THE DEALERSHIP DIDN'T WANT. I FOUND OUT THAT THIS DEALERSHIP IS COLLECTING OVER $14,000 FOR RECALLS THAT I DIDN'T AUTHORIZE ON A VEHICLE THAT THEY SAID WAS WORTHLESS. I CAN'T EVEN VERIFY IF THE DEALERSHIP ACTUALLY DID THE RECALLS. THIS IS AN UNETHICAL PRACTICE FOR THIS DEALERSHIP TO TELL ME MY VEHICLE IS WORTHLESS WITHOUT AN ENGINE; WON'T ACCEPT ON A TRADE; TOWED MY VEHICLE HOME BUT THEY COLLECT $14,000.

TOOK SUV IN FOR RECALL X3 (2) SEPARATE DEALERS, WAS TOLD THEY DO NOT HAVE THE PART IN YET TO REPLACE IT. I WAS IN A HEAD ON COLLISION THIS PAST JANUARY 2017 THE AIR BAG DIDNT DEPLOIT.

ITS BEEN OVER A YEAR I AM AWARE OF THE RECALL, I HAVE BEEN SERVICED SEVERAL TIMES AT 2 DIFFERENT DEALERS BOTH STATE THAT THEY DO NOT HAVE PARTS TO COMPLETE THIS RECALL. IN JANUARY 2017 I WAS IN A HEAD ON COLLISION AND THE AIR BAG DID NOT DEPLOY! I WAS TOLD BY THE LAST DEALER DURING 2 OTHER RECALLS THAT NJ WILL HAVE SUPPLIES COME THIS FALL! I WOULD LIKE THIS RECALL COMPLETED ASAP AS ITS BEEN OVER A YEAR! PLUS HAVING BEEN IN AN ACCIDENT HEAD ON ITS NOT TO REASSURING KNOWING THE AIRBAG WILL NOT DEPLOY!

TAKATA RECALL NHTSA RECALL NUMBER: 16V078 RECALL DATE: FEBRUARY 9, 2016 MANUFACTURER RECALL NUMBER: 69N1 SUMMARY: TAKATA HAS REPORTED THAT THE DRIVER FRONTAL AIRBAG INFLATOR COULD POTENTIALLY RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. SAFETY RISK: AS REPORTED BY TAKATA: IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. REMEDY: REPLACE DRIVER AIRBAG INFLATOR. RECALL STATUS: RECALL INCOMPLETE IT HAS NOW BEEN 17 MONTHS SINCE A RECALL WAS ISSUED. WE HAVE CONTACTED OUR AUDI DEALERSHIP ON 6 SEPARATE OCCASIONS TO SCHEDULE THE REPAIR. EACH TIME, WE HAVE BEEN INFORMED THAT THE PART IS NOT YET READY, AND THAT WE ARE "IN QUEUE FOR THE NEXT ROUND OF REPAIRS." IT IS UTTERLY UNACCEPTABLE THAT IN 17 MONTHS, THE RESPONSIBLE MANUFACTURERS HAVE NOT PRODUCED ENOUGH PARTS TO MEET THE DEMAND OF A POTENTIALLY FATAL FLAW, AND SERVICE PROVIDERS ARE UNABLE TO PROVIDE ANY TIMELINE FOR WHEN RECALL REQUESTS WILL BE FULFILLED! AS OF JULY 11,2017, AUDI IS STILL UNABLE TO PROVIDE US OF EVEN A DATE WHEN THIS RECALL CAN BE ADDRESSED.

HELLO, THERE IS AN OPEN RECALL FOR MY 2001 AUDI Q5: START DATE: FEB 09, 2016, AUDI ACTION CODE: 69N1 DESCRIPTION: TAKATA HAS REPORTED THAT THE DRIVER FRONTAL AIRBAG INFLATOR COULD POTENTIALLY RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY. IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIRBAG CUSHION MATERIAL, WHICH MAY RESULT IN SERIOUS INJURY OR DEATH TO VEHICLE OCCUPANTS. NHTSA RECALL NUMBER: 16V078 SO THE DRIVER AIRBAG INFLATOR HAS TO BE REPLACED. I BROUGHT MY CAR TO THE AUDI SERVICE (3200 COLUMBIA PIKE, ARLINGTON, VA 22204). I WAS TOLD THAT THE AIRBAG INFLATOR REPLACEMENT CAMPAIGN IS EXPECTED TO START NOT EARLIER THAN SEPTEMBER 2017. SINCE I AM LEAVING THE USA IN AUGUST 2017 AND I AM PLANNING TO BRING MY CAR TO MY COUNTRY BULGARIA, I WOULD LIKE TO ASK FOR PROFESSIONAL ADVICE WHAT SHOULD I DO. I WOULD BE GRATEFUL IF YOU CAN ASSIST IN CONNECTING ME WITH THE PRODUCER TAKATA TO HELP ME WITH RESOLVING THE ISSUE.

I WAS DRIVING MY CAR AROUND SOME BLIND CURVES WHEN I HEARD A CLANK KIND OF SOUND AND CLICKING AND THEN LOST POWER FORTUNATELY I WAS CLOSE ENOUGH I COASTED HOME. I WAS VERY LUCKY. I COULD NOT GET THE ENGINE TO START AND HAD IT TOWED TO THE AUDI DEALER HE SAID, ENGINE NO START NO POWER: FOUND ENGINE CRANKS WITHOUT COMPRESSION. FOUND TIMING CHAIN STRETCHED AND JUMPED TIMING. REMOVED AND INSPECTED VALVES AND FOUND ALL VALVES TO BE BENT. AT THIS TIME WE NEED TO REPLACE THE CYLINDER HEAD AND TIMING CHAIN AND RELATED PARTS. PARTS: $4800 LABOR: $4835 TOTAL: $9635.00 REGARDS, I BELIEVE THIS IS A PROBLEM THAT ACTUALLY IS SO COMMON THAT SEVERAL MECHANICS HAVE WEBSITES ON HOW TO PROTECT YOUR CHAIN FROM DOING THIS. I OF COURSE HAD NO IDEA ABOUT ANY OF THIS BEFORE...BECAUSE NO ONE TOLD ME IT WAS AN ISSUE!!!! OR I WOULD HAVE DONE THE PREVENTATIVE CARE. ALSO, I JUST READ THEY ARE DOING A CLASS ACTION SUIT WITH THIS IN NEW JERSEY. I CAN TELL YOU I AM FEELING VERY NERVOUS ABOUT DRIVING MY AUDI AGAIN!!! I HAVE NO CONFIDENCE IN THESE CHAINS!

AFTER RUNNING ERRANDS I STARTED MY AUDI Q5. THE ENGINE IMMEDIATELY BEGAN TO IDLE HARD. NO WARNING LIGHTS ECT., BUT ENOUGH FOR CONCERN. DROVE IT IMMEDIATELY TO AN INDEPENDENT MECHANIC JUST BLOCKS AWAY. IT HAS BEEN DETERMINED THAT THE TENSIONER ON THE TIMING CHAIN BROKE CAUSING CATASTROPHIC ENGINE FAILURE. I HAVE MAINTAINED THE CAR METICULOUSLY, AND AM BESIDE MYSELF OVER THIS. I HAVE SINCE LEARNED THAT THIS HAS BEEN A PROBLEM FOR MULTIPLE PEOPLE AND THERE IS CURRENTLY A CLASS ACTION LAWSUIT FILED FILED LAST SPRING IN NEW JERSEY FOR THIS SPECIFIC ISSUE. MY ENGINE WAS REBUILT AS A RESULT OF THE RECALL TWO YEARS AGO ON AN OIL CONSUMPTION ISSUE. I AM BEING TOLD IT WILL COST ME $13,000 FOR A NEW ENGINE, BUT IS SEEMS THAT THIS WAS AN EXISTING PROBLEM THAT AUDI KEPT FROM ITS CUSTOMERS.

AUDI Q5. CONSUMER WRITES IN REGARDS TO NO REMEDY/TIME FRAME AVAILABLE TO REPAIR AIR BAG REPLACEMENT RECALL, FUEL PUMP CRACKS AND ENGINE OIL LEAKAGE ISSUES. *SMD UPDATED 04/19/2017. *JS

TAKATA RECALL I HAVE HAD A RECALL FOR THE AIRBAG ON MY VEHICLE SINCE FEB 2016. I HAVE BEEN CALLING AUDI DEALERSHIPS SINCE OCTOBER 2016 TO GET THE SERVICE COMPLETE BUT WAS INITIALLY TOLD IT WOULD BE AVAILABLE BY END OF 2016. IT IS NOW MID-MARCH 2017 AND HAVING JUST SPOKEN TO AUDI, THEY ARE SAYING THERE ARE NO PARTS AVAILABLE YET. THEY HAVE SAID THIS SAFETY ISSUE IS MORE APPLICABLE TO HOT-HUMID STATES AND CALIFORNIA IS NOT ONE OF THEM. HOWEVER, I DO DRIVE TO OTHER HOT-HUMID STATES FREQUENTLY AND THIS IS A MAJOR CAUSE FOR CONCERN.