2017 AUDI Q7 Complaints

The contact owns a 2017 Audi Q7. The contact stated while driving 15 MPH, the side marker light malfunction message was displayed. The vehicle was taken to the dealer and the contact was informed that the vehicle had experienced the failure listed in NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) however, the VIN was not included in the recall. The manufacturer was not contacted. The failure mileage was 74,000.

Both rear suspension springs broke at approximately the same spot. I am not sure when they failed. I do recall when I was driving at about 15MPH in August I heard a loud bang and checked the outside of my car to see if maybe something had hit my car. You cannot see the suspension springs when you look under the car. When I had my annual NYS safety inspection the mechanic showed me the broken springs and I failed inspection until I obtained new springs and mounting plates. Audi service (New Rochelle NY) informed me that it was unsafe to drive the car until the springs were replaced. I had the springs replaced by Mavis tire center. The springs that failed were inspected by Audi and Mavis tires after they failed and I have the parts if an inspection is required.

Engine coolant leak due requiring a water pump and thermostat replacement. Vehicle has 53,621 miles.

During a state inspection, the technician discovered that the water pump was damaged and was leaking coolant onto the engine. The coolant overflow was below minimum, but no low coolant lights appeared on the dash. The repair cost me $1200 out of pocket, and no assistance was offered as the vehicle is just out of warranty. This issue is commonly documented as highly prevalent in the 2017 Q7, among other models--poor design of the pump is resulting in premature failures. There was a class action law suit against other Audi models that is providing relief to consumers and extending warranty for this issue. With the number of failures being reported, please extend this support to Audi Q7!

The headlights in the vehicle are malfunctioning. The daytime running lights are dimming and failing. The vehicle was inspected by the dealership and they state that both headlights need to be replaced at a cost to me of $8,500, and they further claim that the issues indicates the entire headlight assembly is failing and has to be replaced. After looking at this issue online, it appears to be an extensive issue with Audi of failing LED headlights. Audi has issued recalls for some models over the same issue, but not all, and the 2017 Q7 is not part of the headlight recall. It seems clear to me that LED headlights should not fail after a few years of routine use, and it is concerning that the failure of the headlights will get worse and will likely impact the safety of the vehicle. Further, it is concerning that Audi is not willing to remedy what is a product defect in a vital car component.

I was driving down a well paved road obeying the speed limit of 35MPH when a loud bang startled me. There was nothing in the road, and I checked my rear view mirror to confirm and there was nothing in the road. The car started handling a little differently. I brought it to the dealership and they told me both rear springs had broken. The vehicle only had about 70K miles on it. It could have severely affected the car's driving and could have put driver, passenger or other cars in jeopardy. There were no warnings at all.

The contact owns a 2017 Audi Q7. The contact stated while starting the vehicle the warning message pretensioner malfunction and contact the dealer was displayed. The vehicle was taken to the dealer and the mechanic stated that the front driver’s side seat belt pretensioner needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage 32,000.

Water pump failure. A very well known issue with this particular part and the same exact vehicle as mine, also with lots of other Audi models.

Both rear coil springs were found rusted and broken by Audi dealer and need to be replaced. Car shouldn't be driven since both broken coil springs are just resting on the lower control arms. Quoted $2,171.05 before tax and shop fees.

The water pump was leaking while I was on the highway and smoke came out from the engine blocking my view. Had to make an emergency maneuver and pull over immediately.