2007 AUDI Q7 Complaints

MY 2007 AUDI Q7 SUV HAS ELECTRICAL ISSUES FROM A SPILLED DRINK FROM THE CUP HOLDERS. IF LIQUID TRAVELS DIRECTLY BELOW FROM CUP HOLDERS, THE MMI CIRCUIT BOARD THAT CONTROLS THE HEADLIGHTS, WIPERS, ECT, STOPS WORKING FROM SOMETIME OR NOT AT ALL. IT STARTS WITH THE RADIO AND THEN THE WINDOWS, ECT, AND THEN MOVES TO THE HEADLIGHTS AND THE WIPERS. AUDI SAYS IT IS THE OWNERS' PROBLEM AND IS NOT COVERED UNDER WARRANTY. *TR

WHILE I WAS ABOUT TO LEAVE MY HOME'S GARAGE ON MY 2007 AUDI Q7 (3.6L GAS) SUV, I PUT REVERSE GEAR, WITH MY RIGHT FOOT IN THE BRAKE AS USUAL. AT THAT POINT MY 4 YEAR-OLD SON STARTED CRYING AND SPITTING UP A LOT OF SALIVA WITH BUBBLE GUM, SO I TURNED BACK AND TOOK IT WITH MY RIGHT HAND. I DID NOT PUT THE GEAR IN PARK BECAUSE MY RIGHT HAND WAS FULL OF SALIVA (NOW I REALIZE THAT I COULD HAVE DONE IT WITH MY LEFT HAND BUT AT THAT TIME I GUESS IT WAS NOT NATURAL DOING IT THAT WAY), SO I OPENED THE DOOR WITH MY LEFT HAND AND PUT MY LEFT FOOT ON THE FLOOR IN ORDER TO PARTIALLY SLIDE OUTWARDS TO THROW THE SALIVA AWAY (WHICH WAS IN MY RIGHT HAND). AT THIS POINT MY RIGHT FOOT LET GO THE BRAKE JUST A LITTLE AND THE CAR SUDDENLY STARTED GOING BACKWARDS. AS MY LEFT FOOT WAS ON THE FLOOR, I TRIPPED AND STARTING FALLING ON THE GARAGE'S FLOOR AS THE CAR WAS MOVING BACKWARDS. AT THIS POINT MY RIGHT FOOT LET GO THE BRAKE COMPLETELY AND THE CAR STARTED GOING BACKWARDS FASTER, AT AN UNREASONABLE FAST RATE! THE FRONT WHEEL ALMOST CRASHED MY BODY AND MY LEFT LEG GOT SEVERAL SCRATCHES AS IT CRASHED AGAINST THE OPEN DOOR RIPPING OFF ALL ITS PLASTIC COVER. WITH MY RIGHT FOOT STILL ON THE CAR'S FLOOR AND MY LEFT HAND GRABBING THE DOOR HANDLE, AND LOT OF ADRENALINE HELPING, I COULD SLIGHTLY SLIDE MY RIGHT FOOT INSIDE ENOUGH TO PUSH THE BRAKE AND MAKE THE CAR STOP. MY POINTS ARE: 1) THE CAR STARTED GOING BACKWARDS VERY FAST BY JUST RELEASING THE BRAKE; CARS SHOULD MOVE SLOWER, AT A LIMITED SPEED, IF THE GAS PEDAL IS NOT PUSHED. 2) THERE SHOULD BE A SAFETY FEATURE PREVENTING CARS FROM MOVING (EITHER FORWARD OR BACKWARDS) IF (A) THE DOOR IS OPEN, AND/OR (B) IF THERE IS NO DRIVER SITTING IN THE DRIVER'S SEAT (LIKE THE ONE IN PASSENGER AIRBAGS THAT ARE INACTIVE WHEN THERE'S NO PASSENGER). I HAVE A SECURITY CAMERA THAT GOT THE ACCIDENT. I CAN PROVIDE THE VIDEO IF YOU REQUEST IT. I HOPE YOU CAN DO SOMETHING TO PREVENT THIS FROM HAPPENING TO SOMEONE ELSE. *TR

I CURRENTLY OWN A 2007 AUDI Q7 3.6 AND BELIEVE THERE IS A SAFETY ISSUE WITH ALL 2007 3.6 VEHICLES. THE VEHICLE IS ADVERTISED TO HAVE THE TOWING ABILITY TO TOW UP TO 6600LBS. ON THREE SEPARATE OCCASIONS WHILE TOWING A 435LB ALUMINUM TRAILER THE CHECK ENGINE LIGHT CAME ON ALONG WITH THE EPC (ELECTRONIC POWER CONTROL) LIGHT AND THE CAR GOES INTO A SAFE MODE WHICH WILL NOT ALLOW YOU TO GO OVER 3000RPMS. THIS PROBLEM ONLY OCCURS WHILE TOWING FOR OVER AN HOUR BUT WHEN THE SAFE MODE IS INSTALLED THE CAR HAS NO POWER AND WITH A TRAILER STILL HOOKED UP THE CAR HAS TROUBLE GOING OVER 45MPH. THIS IS A VERY DANGEROUS SITUATION ESPECIALLY ON THE HIGHWAY WHEN TRUCKS ARE PASSING YOU DOING 70MPH. MY Q7 WAS IN THE DEALERSHIP THREE TIMES FOR THIS PROBLEM AND I'M STILL NOT SATISFIED THAT THE PROBLEM HAS BEEN CORRECTED. THEY DOWNLOADED NEW SOFTWARE TO MY ENGINE CONTROL MODULE WHICH CHANGES THE PERFORMANCE OF MY CAR BUT I BELIEVE ANYONE WHO OWNS THIS SAME VEHICLE AND ATTEMPTS TO TOW WILL FIND THEMSELVES IN THE SAME DANGEROUS SITUATION. MOST PEOPLE DON'T USE THIS TYPE OF CAR TO TOW WITH EVEN THOUGH THEY ADVERTISE THIS AS A SELLING POINT. ALL 2007 Q7 3.6 VEHICLES SHOULD BE TESTED AND HAVE THE UPDATED SOFTWARE INSTALLED IN THERE CAR BEFORE SOMEONE GETS HURT *TR

NOTICED THAT MY PASS. SIDE MIRROR WOULD NOT ADJUST WHEN USING THE SWITCH OR WHEN I PUT THE TRUCK IN REVERSE. I MADE AN APPOINTMENT WITH THE DEALERSHIP FOR THE NEXT WEEK. AFTER LEAVING MY TRUCK AT THE DEALERSHIP FOR A WEEK, I WAS INFORMED THAT THE MIRROR MOTOR PART HAD TO BE ORDERED AND WAS NOT IN STOCK. WHAT? THEY HELD MY TRUCK FOR A WEEK JUST TO TELL ME TO COME BACK. SO THE NEXT WEEK I MADE ANOTHER APPOINTMENT AND THE MOTOR WAS REPLACED AND FIXED. *TR

WHILE DRIVING IN DRY/FAIR WEATHER CONDITIONS AND AT HIGHWAY SPEEDS (50 AND 70 MPH) THE ESP WARNING LIGHT CAME ON AND ENGAGED THE ABS SYSTEM FOR NO APPARENT REASON. IT CREATED A LOSS OF CONTROL OF THE AUDI Q7 4.2 UNTIL I TURNED OFF THE ESP SYSTEM AS I EXITED THE FREEWAY TO STOP AND THEN RESTART THE VEHICLE. THIS HAS HAPPENED THREE TIMES IN THE PASTED 100 MILES AND 3 MONTHS. THE SELLING DEALER FOUND NO CODES AND NOTHING HAS BEEN RESOLVED. THIS IS NOT A SAFE SITUATION FOR ME, AND AUDI HAS OFFERED NO SOLUTION TO THE DEALER TECH TO DATE. *TR

MY CAR WAS PURCHASED NEW ON AUGUST 31, 2007 AND HAS 20068 MILES ON THE ODOMETER. 1. DURING A THUNDERSTORM, I ENTERED MY CAR AND PLACED MY UMBRELLA ON TO THE PASSENGER SEAT AND GOT INTO THE DRIVERS SEAT. SOME OF THE RAIN WATER DRIPPED OFF THE UMBRELLA AND ONTO THE FACE PLATE OF THE MMI CONTROL UNIT LOCATED ON THE CENTER CONSOLE. WITHIN TWO WEEKS THE MMI CONTROL UNIT SHORTED OUT AND FAILED. THIS FAILURE STOPPED MANY OF THE ELECTRONIC FUNCTIONS THE MMI UNIT OPERATED, IE., THE GPS NAV. SYSTEM, THE RADIO, THE BLUE TOOTH TELEPHONE, THE OPERATING CONTROLS OF THE AUTO, CD, VEHICLE SETTINGS, THE WINDSHIELD WIPERS (FRONT& BACK) AND ALL THE REST OF THE CONTROLS THE MMI SYSTEM OPERATES. 2. THE FAILURE SEEMED TO BE PERMANENT. I WAS UNABLE TO OPERATE ALL OF THE FUNCTIONS FROM THIS CONTROLLER. 3. I CONTACTED THE AUDI DEALER IN BUFFALO, NY AND MADE AN APPOINTMENT FOR SERVICE. I WAS TOLD THAT THIS WAS A WARRANTY COMPONENT UNDER THE AUTO WARRANTY. I ARRIVED AT THE AUDI DEALER SERVICE DESK AND EXPLAINED WHAT HAPPENED. WHERE IN THEY ADVISED ME THAT IF THERE WAS ANY MOISTURE FROM WATER, SOFT DRINKS, COFFEE OR TEA SPILLED ONTO THIS CONTROL UNIT, IT WOULD SHORT OUT ELECTRICALLY AND CEASE TO OPERATE. THE SERVICE PERSON STATED THAT THE AUDI LIMITED WARRANTY (4 YEARS OR 50,000 MILES) PAGE #4 OF WARRANTY MANUAL: ITEMS THAT ARE SUBJECT TO ADJUSTMENT, SUCH AS WHEEL ALIGNMENT, TIRE BALANCING, HEADLIGHTS, DOOR, SHIFT LINKAGE, AND SUNROOF ADJUSTMENTS, NOT CAUSED BY OUTSIDE INFLUENCE OR NORMAL WEAR ARE COVERED ONE TIME WITHIN THE FIRST 6 MONTHS OR 6000 MILES WHICHEVER OCCURRED FIRST, ETC... I EXPLAINED THAT THIS MMI DID NOT NEED AN ADJUSTMENT...IT FAILED AND HAD TO BE REPLACED. THEY WOULD NOT COVER THIS $800.00 PLUS DOLLARS TO REPLACE THIS UNIT. IN ORDER TO DRIVE THE CAR SAFELY, I HAD NO CHOICE, I PAID THE AMOUNT. THE OLD PART IS AVAILABLE. I TOLD THEM THAT THE CAR MANUFACTURER MADE A DESIGN AND ENGINEERING ERROR IN NOT WATERPROOFING THIS CONTROL UNIT. *TR

TL*THE CONTACT OWNS A 2007 AUDI Q7. WHILE DRIVING BETWEEN 35-40 MPH, THE ELECTRONIC CONTROL UNIT (MMI) STOPPED WORKING. THE DEALER STATED THAT THE REPAIR WOULD BE PERFORMED UNDER WARRANTY. THE CONTACT TOOK THE VEHICLE IN FOR REPAIR AND WAS INFORMED THAT IT WOULD NOT BE REPAIRED UNDER WARRANTY. THE FAILURE MILEAGE WAS 20,006.

TL*THE CONTACT OWNS A 2007 AUDI Q7. WHILE THE VEHICLE WAS PARKED WITH THE KEY IN THE IGNITION, THE CONTACT CLOSED THE DRIVER SIDE DOOR AND PROCEEDED TO THE BACK SEAT TO ASSIST THE CHILDREN OUT OF THE VEHICLE. BEFORE APPROACHING THE REAR DOOR, ONE OF THE CHILDREN LOCKED THE DOOR. THERE WAS NO MEANS OF ENTERING THE VEHICLE BECAUSE THE REAR DOORS DID NOT FEATURE AN UNLOCK LATCH MECHANISM. THE POLICE WERE CALLED TO THE SCENE TO UNLOCK THE VEHICLE DOORS. THE CONTACT WAS HIGHLY CONCERNED OF THE SAFETY RISK INVOLVED WITH NOT BEING ABLE TO OPEN ANY OF THE DOORS FROM THE REAR. THE CURRENT AND FAILURE MILEAGES WERE 10,000. UPDATED 07/29/08.*LJ UPDATED 08/06/08

TL*THE CONTACT OWNS A 2007 AUDI Q7. WHILE DRIVING BETWEEN 55-60 MPH, THE ELECTRICAL SYSTEM (MMI) SHORTED AFTER BECOMING WET FROM RAIN. AS A RESULT, THE ELECTRICAL SYSTEM FAILED. THE FAILURE HAS ONLY OCCURRED ONCE. THE DEALER STATED THAT THE ELECTRIC SYSTEM SHORTED OUT DUE TO MOISTURE ENTERING THE SYSTEM. THE CURRENT MILEAGE WAS 18,000 AND FAILURE MILEAGE WAS 8,000.

TL*THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT THERE IS A COMPUTER SYSTEM THAT CONTROLS ALL OF THE ELECTRICAL DEVICES IN THE VEHICLE. THE SYSTEM IS LOCATED DIRECTLY UNDERNEATH THE CUP HOLDER ON THE ARM REST. THE WOOD TRIM IS INADEQUATE AND DOES NOT SEAL THE COMPUTER MODULE, WHICH ALLOWS LIQUID TO ENTER INTO THE COMPUTER MODULE. AS A RESULT, THE ELECTRICAL DEVICES WILL MALFUNCTION. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND A TECHNICIAN STATED THAT IT WOULD COST $900 TO REPAIR THE COMPUTER MODULE. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL MONTHS LATER. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 7,000 AND CURRENT MILEAGE WAS 17,500.