AUDI Complaints

My wife was driving the car with the adaptive cruise control set at 72mph on 5/11/2025. The milage on the odometer was about 37165. A car was close behind when suddenly on of the systems in my car slammed on the brakes and attempted to stop the car. There were no warning indicators to suggest why this had happened. My last Audi, a 2020 A6, did this as well. It had a number of safety systems malfunctioning around the same time. At one time, I was told by the Audi dealer that the car was unsafe to be driven and it would not return the car to me. It was impounded for about six weeks as I recall. Whatever the reason, this is a serious safety issue when an vehicle suddenly tries to stop at that rate of speed on a highway with other vehicles on the road.

The primary infotainment/mmi screen randomly turns off and a system reboot occurs, which can take a period of time. This causes a loss of all parking sensors, rear view cameras, navigation etc. Dangerous when the system dies in the middle of a bustle parking lot or having to restart the system at high way speeds. Issues started suddenly around February. No fault codes in the car but problem persists.

Infotainment systems randomly reboot, which can happen when reversing, and reverse camera goes black during the incident is a safety concern.

The MMI (Multi-Media Interface) in this vehicle is experiencing frequent unexpected reboots while driving, leading to a complete loss of functionality in critical systems, including: - Backup Camera & Rear Obstacle Detection – These systems become inoperable when the MMI shuts down, particularly during reverse maneuvers, significantly increasing the risk of collisions. - Navigation & Hands-Free Communication – The system failure disables Audi navigation as well as Android Auto/Apple CarPlay, making it impossible to rely on real-time directions or safely use hands-free calls while driving. - Driver Distraction – Reboots require user interaction to restore functionality, often demanding multiple inputs on the MMI screen. This forces drivers to divert their attention from the road, creating a serious safety hazard. A software update was performed by my local Audi dealer, intended to resolve the issue. However, just a few days after the update, the MMI rebooted again while backing up the vehicle, rendering the sensors inoperable and leaving the car stuck mid-maneuver for approximately 30 seconds—an extremely dangerous situation. The continued failure of the MMI system during driving, particularly driving while relying on navigation guidance and during reversing maneuvers, poses a direct threat to vehicle safety. The fact that the reboot issue returned immediately after a software update further suggests an unresolved systemic problem. Immediate corrective action is necessary to prevent potential accidents caused by loss of visibility, obstacle detection, and driver distraction.

To Whom It May Concern, I am writing to formally report a serious and recurring safety issue involving my 2018 Audi Q7. The vehicle has experienced repeated drive system malfunctions that result in sudden loss of power, reduced acceleration, and warning messages on the dashboard such as “Drive System: Malfunction” and “Electrical System Failure.” These incidents have occurred while the vehicle was in motion, creating a hazardous situation for both the occupants and surrounding drivers. In my case, the vehicle unexpectedly lost power while driving at highway speeds, forcing me to maneuver to the shoulder with diminished control. This sudden malfunction is unpredictable and could easily result in a collision or serious injury, especially in high-speed or high-traffic conditions. Upon researching this issue, I found that numerous other 2018 Audi Q7 owners have reported similar problems. These complaints consistently cite the same symptoms, including sudden deceleration, electrical system errors, and power steering failure. It appears to be a widespread defect that may warrant a recall or further investigation by the NHTSA. I urge your office to investigate this matter promptly to prevent potential injuries or fatalities. I am willing to provide service records, diagnostic codes, photos, or any other documentation that may support this complaint. Thank you for your attention to this serious safety concern. I hope the NHTSA will take appropriate action to ensure the safety of all drivers affected by this defect.

MMI (Infotainment system) shuts down periodically while vehicle is being driven or is idling in Park. Radio, navigation, etc., are affected. Also, the vehicles' collision warning system shuts down at the same time. Generally, the system will reboot itself within a few minutes. There is no real pattern to this issue as it may occur several times during a short trip in the car. The next day it may not happen at all. I contacted Audi dealer who stated they are not familiar with this issue and knew of no fixes.

The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been inspected by the Audi dealership (on 4/17/25), who applied an update at a cost of $185 which did not solve the issue), and they continue to claim there's nothing they can do since their OBD scans return no fault codes, even though there are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to [XXX]). It is also interesting that most of the users experiencing this issue, also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. I have also filed a case with Audi Customer Experience (as many other customers have for this issue) and the number is, [XXX] opened on 4/18/25, and I'm still pending for a satisfactory resolution. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112" INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear springs are broken. Safety concern car is unstable when driving. Shakes and difficulty controlling at higher speeds.

The Multimedia Interface (MMI) infotainment system in my 2020 Audi A4 frequently and unexpectedly reboots during driving. Each reboot causes the display to go black, disabling essential safety features including the backup camera, rear obstacle sensors, navigation, and hands-free phone connectivity until the system fully reloads. Restoring operation requires manual interaction, such as entering a PIN and repeatedly using the touchscreen, which distracts the driver and creates unsafe conditions. This malfunction significantly jeopardizes safety, particularly while driving in reverse, as the abrupt loss of the backup camera and obstacle detection sensors occurs without warning, substantially increasing the risk of collision or pedestrian accidents. Additionally, during normal driving, the sudden reboots disable navigation guidance and hands-free phone operation, which are essential for compliance with state laws regarding distraction-free driving. The need for manual input to restore these functionalities causes further driver distraction, compounding the potential for hazardous situations. The issue initially appeared sporadically over a year ago but increased dramatically around February 2025, now occurring as often as every few minutes. Performing a factory reset provided no improvement. Many owners report identical problems on forums like AudiWorld and Reddit, specifically mentioning the early-2025 onset and similar software versions. Several related Technical Service Bulletins, including TSB 2067021, TSB 2076404, and TSB 2069112, suggest software updates to address infotainment malfunctions. My vehicle underwent scheduled maintenance at an authorized Audi dealer in December 2024; no MMI abnormalities were reported then. Due to the sudden and unexpected nature of these system reboots and the disabling of critical safety and compliance functions, this defect should be recognized as a significant safety risk requiring immediate corrective action from Audi.

The MMI screen in my 2020 Audi A5 Sportback randomly reboots while driving, with no consistent pattern. These reboots occur regardless of whether a phone is connected—via USB-C, Bluetooth, or not connected at all. The issue is highly distracting and often occurs during critical moments, such as while reversing (disabling the rear-view camera), when cross-traffic alerts are active, or while moving forward (disabling the parking sensors). What’s particularly concerning is that the issue has become more frequent over time. Initially, it might happen once during a 30-minute commute. Now, it can occur 3–4 times in quick succession, making the system increasingly unreliable and disruptive. Each reboot interrupts essential, hands-free safety features such as Bluetooth phone connectivity and GPS navigation via Android Auto or Apple CarPlay—functions designed specifically to promote safe driving by reducing the need for manual interaction. In addition, the system frequently prompts for the key user to log in and continually checks remote access rights, adding even more distraction while driving. There should be a recall for this! It seems to be happening to a lot of 2020 A4 and A5 owners from my research on the internet. I have tried rebooting and restoring factory settings, but the issue still persist!