AUDI Complaints

2017 Audi Q7 Premium Plus. 85000 miles. The car runs normal and has no warning lights and has been regularly services at Audi dealership. 1. Rear driver side spring broken. This is stated as a common problem with this model as researched on Audi Forums. 2. Engine burning excessive oil. Have to add a quart every 500 miles. This is also stated as a common problem with this model as researched on Audi Forums. Both incidents have a potential safety concern as a damaged suspension and engine can be detrimental for driving

- The water pump failed, leading to a coolant leak and potential engine overheating. The failed component is not available for inspection, as it was replaced by an independent repair shop after the dealership quoted an excessive price and could not complete the repair in a timely manner. - A failing water pump can cause engine overheating, sudden power loss, or complete engine failure while driving, which increases the risk of an accident. Additionally, I noticed the smell of coolant inside the cabin, which could indicate a leak that might pose a fire hazard or expose occupants to coolant fumes. - Yes, the issue was diagnosed by an Audi dealership (Audi Northlake), which confirmed that the water pump had failed and needed replacement. Due to their high repair quote and scheduling delays, I had the repair completed at an independent service center, which also confirmed the failure and replaced the water pump. - The issue was confirmed by an Audi dealership but was not formally inspected by Audi corporate, law enforcement, or an insurance company. - Yes, I noticed a coolant smell inside the cabin for a few days before taking it to the dealership. However, there were no warning lights or messages on the dashboard before the failure was diagnosed.

The ECU control module Is a known problem with this car by a great amount of owners. It is such a problem that the car part is on back order for weeks at a time. The biggest issue about this is that the car just randomly doesn’t turn on and randomly shuts down on the roads, freeways and even U turns. It can potentially lead to critical injuries

Audi installed plastic covers over sections of the subframe on allroad, Q5 models, and other models. These covers held in water and salt causing severe rusting and corrosion of the rear subframe. Subframes of these models are seriously structurally compromised and also hidden from view due to these plastic covers. It’s seems Audi is repairing some under their 12 year rust/corrosion/penetration warranty, but the response varies based on dealership (some people are being told this warranty only applies to body panels, others are told that they are ineligible due to not regularly servicing their vehicles at the dealer). Many others are past the warranty timeline. This issue requires immediate attention and a full recall. Thanks [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The **mechatronic unit** (integrated into the S-Tronic dual-clutch transmission) is the primary component that fails. This unit controls gear shifts, clutch engagement, and hydraulic pressure within the transmission. Common failure points include: - Internal electronic control module (ECU) faults. - Malfunctioning solenoids or pressure valves. - Software glitches or calibration errors. **2. Safety Risks** Mechatronic failure poses significant safety risks: - **Erratic Gear Shifts**: Sudden jerks, delayed engagement, or refusal to shift gears could lead to loss of vehicle control, especially in traffic or during overtaking . - **Limp Mode**: The transmission may default to a single gear (e.g., 3rd gear), severely limiting acceleration and braking responsiveness . - **Complete Gear Loss**: Loss of reverse or multiple forward gears increases collision risks during parking or low-speed maneuvers . --- **3. Confirmation by Dealers/Service Centers** Dealers and independent specialists can reproduce and confirm the issue through: - **Diagnostic Scans**: Fault codes like "implausible gear ratio," "valve electrical faults," or "clutch adaptation limits" often indicate mechatronic failure . - **Physical Testing**: Symptoms such as harsh shifting, RPM fluctuations, or transmission warnings (e.g., flashing PRNDS lights) are observable during test drives . - Audi has issued **Technical Service Bulletins (TSBs)** for related transmission issues, though the 2016 A3 e-tron’s mechatronic unit isn’t part of a formal recall.

The contact owns a 2023 Audi A3. The contact stated while driving 70 MPH, the contact observed a RED triangle icon, and the message "Electrical System Malfunction Defect - Low Charge" was displayed. The contact stated that the vehicle then lost motive power. The vehicle was steered over to the side of the road and stalled. The vehicle was restarted after 45 minutes. The vehicle was towed to a dealer where it was diagnosed that the fault control module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 57,083.

Spark plug for damaged due to oil seeping into it. This could lead to overheating of engine or cylinders getting damaged potentially leading to vehicle malfunction when I drive. Audi inspected the part and recommended to reseal the top of the engine. There was a warning for check engine which led to identifying the problem

The vehicle has an oil consumption issue whereby I top off the oil in about every 400 miles. The dealership indicated that this is a known problem with Audi. The issue first started with warnings that engine is overheating and with further warnings that oil level is low

My car giving me a "Front right side marker light defective" fault on the cluster. I searched and there is a recall for that issue. Safety Recall Code: 97CB. I called dealer about it and they are saying that there is no Recall for my VIN number. So they want to charge me for fixing that issue. I search it and it's common problem for 2017 Q7. And also it says there is a software issue on the recall notice. So the problem is not my fault and I need you to add my VIN Number to that Recall Notice.

Without warning, on [XXX, my 2020 Audi Q5 stopped working. I called Audi Care, who arranged a tow to the nearest Audi dealer, the Q5 was under manufacturer warranty. Audi had previously recalled its gateway control module; resolution, put a bag over the part. Audi completed the “fix” upon recall. Failure of that part is catastrophic; it renders the vehicle disabled; it cannot even be put into Neutral. My Q5 was chain dragged onto a flatbed and taken to Audi for service. Audi confirmed the gateway control module failed, stating the component needed to be replaced. The part was back-ordered and would take 7-10 business days. After nearly 8 weeks with no part, on April 2, 2024 the Q5 and repair were transferred to the Audi dealer I purchased the Q5 from. The part was listed as “high priority”, the Q5 was not drivable. April, May, June and July passed, no part. Audi service continued to claim the part was being made in Germany. Each month I was told the part would arrive, it never did. In August 2024, I contacted VW America (Audi’s parent company), to request a buyback. Six months had passed, there was no sign of the part. VW America requested the repair order, purchase agreement, warranty info and registration. On [XXX], I submitted a buyback request with all documents. On [XXX], VW of America refused to settle, and suggested I initiate a case with the Better Business Bureau. BBB determined the Q5 was eligible and opened a claim. I uploaded all requested documents to the BBB case. Audi did not respond. The case was set to go to arbitration, then BBB suddenly determined the Q5 was not eligible; it was over three years old, it had been over three when the case was opened. Nearly 10 months after the Q5 stopped working, I contacted the dealer, asking them to intervene. Audi refused to admit it could not make the part. Their solution, buy a new car. Audi still owes me thousands of dollars for an extended warranty on a Q5 it could not repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C