AUDI Complaints

Reporting a potentially dangerous situation related to the vehicle's braking system. This incident happened on [XXX], on [XXX] in around the Fife WA area. The vehicle is an 2021 Audi Q5 hybrid, purchased new and been taking to dealership for service for every service interval. Initially, the vehicle was in adaptive cruise control, speed set at about 60 miles per hour. Then when the vehicle comes to a congested section of the freeway, the adaptive cruise control tries to slow down the vehicle, but it is about getting close to the vehicle in front, so I manually pressed on the brake and add additional brake force to make sure the vehicle stop in time. About that moment, there were multiple messages showed on the instrument panel, I did not have time to read all of them, but for sure one of the messages said braking system malfunction, and plus the icon with the vehicle and some curve line show up. After I came to a complete stop, and all the message disappeared, (I think the at that time, the vehicle icon with curve line still on), I begin to accelerate again, but then I noticed the brake is not functioning properly. The brake was very tight, I was only going maybe 15 miles per hour at the time and still have hard time stopping. If I would have accelerated to a higher speed, I may not be able to bring the vehicle to a stop safely then. On a busy freeway, I turned on my hazard light, and I drove slowly and safely try to move to an area on the freeway where I can slowly roll the vehicle to a complete stop and I have to push the brake very hard to do so. I reset my vehicle couple of times. Then the brake appears to be working again. But the check engine light came on. Since the braking system is working again at that time, I continue my drive home. After I arrived home, I restarted my vehicle again, and the check engine light disappeared. But please investigate this situation as the safety of the drivers and others are at risk INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

The contact owns a 2018 Audi Q5. The contact stated while driving 30 MPH, several unknown warning lights were illuminated. Additionally, the turn signals were inoperable. The contact pulled over and noticed that the rear lights including brake lights and turn signals were not operational. The vehicle was taken to the dealer where the cause was diagnosed as a sunroof drain line leakage that caused electrical damage due to water build-up, which damaged the control module. The contact stated that the drain lines needed to be unclogged and the control module needed to be replaced. The contact stated that the vehicle was at the dealer awaiting the repairs. The contact was concerned that the Owner’s Manual did not guide sunroof maintenance to prevent the failure. The contact opened the rear hatch and found water accumulation under the mat. The manufacturer was not made aware of the failure. The approximate failure mileage was 85,000.

The "front right-side marker light is defective" message illuminated in my dash February 2024 when my car is in the garage or gets dark. It does not impact the functions of the car and there is an amber reflector beneath it. According to Federal Law, these are necessary to be visible to others, and without these my car will not pass inspection. However, due to the engineering of the vehicle it requires $5000 to fix. It requires replacing the entire headlight assembly, which is a poor design for the consumer but benefit to the manufacturer. The Audi recall campaign 97CB (NHTSA campaign ID 16 V 642000) addresses this exact issue and applies to some affected VIN numbers but not all. It appears that this issue is happening to MANY more owners outside of the VIN numbers that qualify for the recall. If this is an issue with 2017 Audi Q7s , all 2017 Q7s should be included in the recall.

The contact owns a 2024 AUDI Q4 50 E-Tron. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly dialed emergency roadside assistance. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the SOS system control module. The contact was informed that a software update was required; however, the software update was not yet available. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 65.

While moving downhill at approximately 20 mph, the car suddenly lost all power and went into park. This abrupt stop caused the safety belt to lock me into the seat. As a result, two cars following me were forced to take evasive action to avoid rear-ending me. This sequence of events repeated itself, culminating in a sudden lurch forward as if the pedal was fully pressed. I managed to get the car out of traffic and notified Audi that a tow was needed because driving was unsafe. The car is currently at Audi of Honolulu. This is not the first loss of power issue with this car. A few days after purchasing the car it lost power in my garage. No towing company could extract the car from the garage because of its height and width with the towing equipment. The car reset itself after four days, and it was towed to the dealership. This car poses an immediate and extreme risk to the driver, passengers, and the public. It is imperative that this issue is addressed without delay.

The car was purchased in 2019, brand new from Audi dealership. Last service showed a serious issue: REPLACE WATER PUMP VACUUM LINES WITH SOLENOIDS AND VACUUM RESERVOIR. Dealership claims out of warranty and wants to charge $5000. VW settled class action lawsuit with consumers due to faulty water pump, and there is a Technical service bulletin dated 11/21/2023 that states the water pump leaks coolant and needs to be repaired. Consumer should have been made aware that vehicle was at risk of faulty water pump that could have been replaced at time of bulletin issue because it would have been under the 4 year mark.

Engine oil consumption, suv requires a quart of oil in between oil changes. Also head light gives warning sign of the side marker being faulty.

The contact owns a 2023 Audi Q4 E-Tron. The contact stated while driving approximately 50 MPH, the vehicle suddenly powered off and then immediately restarted. The contact stated that the failure had occurred twice. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that the seat belt had failed, causing the vehicle to stop while driving. The seat belt for the front driver’s side seat needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 2,000.

The contact owns a 2017 Audi Q7. The contact stated that while the vehicle was parked in the driveway, the contact exited the vehicle to remove her three-year-old from of the driver's rear seat; however, all four doors inadvertently locked. The contact stated that the State Police were called, and the contact allowed the State Police to break the driver's side rear glass to enter the vehicle. The contact stated that her child was locked inside of the hot vehicle for 18 minutes. The contact stated that the child was sweating and terrified due to the failure. The contact stated that the key fob was locked inside the vehicle. The vehicle was taken to the dealer per the manufacturer's instructions. The vehicle was not diagnosed or repaired; however, the dealer stated that all the doors could be locked from the rear seat. The vehicle was taken to an independent mechanic to replace the broken window. The manufacturer was made of the failure. The failure mileage was approximately 70,000.

The contact's husband owns a 2017 Audi Q7. The contact stated while driving and activating the headlights, there was a message stating that the side marker lights were inoperable displayed. The contact stated that the failure recurred whenever the headlights were activated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and informed the contact that the vehicle was not included NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) and could not be repaired under the recall. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,000.