AUDI Complaints

Turbo failure and positive crankcase ventilation (PCV) failure. Whining noise from PCV and smoke out the tail pipes with no power. Had to pay out of pocket to remedy issues.

The contact owns a 2017 Audi S3. The contact received NHTSA Campaign Number: 21V198000 (Air Bags). The owner contacted a local dealer to set up a recall appointment. The contact set the appointment and was told by the dealer that the parts would be ordered and that the dealer would contact the owner. The owner waited over one month and had to re-contact the dealer and was told that they no longer preorder parts and the recall was now first-come-first-serve. The contact was advised by the dealer that the appointment was canceled and the vehicle was still pending repair. The contact advised that the passenger airbag sensor light stays illuminated and the instructions in the recall letter advise not to allow a passenger in the front passenger seat. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.

I experienced the engine stall/turbo failure as described in NHTSA Action Number PE21009. I have all of the supporting documents regarding this turbo failure. Volkswagen auto group had previously issued a voluntary TSB regarding this known design shortcoming in the turbo system of the 4.0T engine. The oil screens that filter the turbo cooling were engineered with a mesh that was too fine. This mesh eventually clogged and severed oil flow to the turbo units, causing failure. There is discussion of this design shortcoming in every single Audi online group, so much so, that when new members join the owners Facebook group, they are nearly all immediately warned to change their oil screens. The concept that I was without a vehicle for months as well as having to pay for this repair out of pocket still shocks me - I had several heated calls with the Audi warranty headquarters and an incident at the dealership that required retraining of the service staff. Needless to say, this turbo failure on my vehicle was an absolute nightmare. I’d be more than happy to share all of my documents and story with the NHTSB. Thank you.

While waiting at a signal, i got at message that my maps could not continue because I had no power, then the park assist came on with no explanation. After that, I got the message to put the car in park to prevent it rolling away. I tried to restart, but it would not. As the signal changed and traffic had to move around me, I put on the emergency lights and continued to try to start the car. It took 3-4 tries. I then took it to the dealer who did an inspection and test drive, but nothing showed up. I was about to get on the freeway when this happened and worried about driving. Even after inspection of the vehicle, i am hesitant about driving on the freeway and worried about this happening again, this time with the engine in gear.

The engine died on the New Jersey turnpike going 70 mph. Had to coast to shoulder. Sat on the side of the highway with children in back seat for 45 mins waiting for tow which is extremely dangerous. No warning lights before or after the issue. Had to be towed to dealer. Dealer confirmed turbo system failed.

MMI system stops working all of a sudden. This has happened multiple times and especially when it takes updates on its own. When called customer service they referred to the dealer stating they cannot do anything. Right after my call with them the car starts functioning back to normal. When I took it to the dealer for service and the problem, Dealer mentioned Audi has received complaints about the new models being affected and is aware of the problem but there is no software patch released yet. Its dangerous to drive as all functions are are turned off including cameras, Bluetooth, collision warning, blind spot, lane departure, music and more (except the engine running). Another issue is with its auto engine stop function, is when you are at a red light with a complete stop and when the light turns green and you are ready to move, the car takes a second or two to get the engine started and pulls back a little. Also the transmission pulls rough at that time of start. Am not sure why this is happening. The car pulls back even when the auto engine stop function is turned off.

Vehicle engine would suddenly stop working, warning, "drive system malfunction: stop vehicle safely." It has happened 3 times within 3 days in the middle of the intersection. Dealers wouldn't take this issue seriously and they asked me to make an appointment online, which is scheduled to be 1 month away. The issue almost caused an accident twice. Adaptive cruise is also malfunctioning, engine random misfire, sunroof rattle, etc. This car is just so problematic it only has 20,000 miles on it and had scheduled maintenance performed just a month back.

The contact owns a 2015 Audi A3. The contact stated while driving 60 MPH with her son sitting in the front passenger’s side seat, the passenger’s side air bag warning light illuminated intermittently. The contact continued to drive the vehicle. The contact received notification of NHTSA Campaign Number: 21V198000 (Air Bags) and the vehicle was taken to the dealer for the recall repair; however, the recall repair was not completed as the contact left with the vehicle to pick up her son from school. The contact stated that the dealer refused to honor the manufacturer's vehicle rental assistance offer. The contact stated that the failure had been reoccurring while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 73,000. Parts distribution disconnect.

On the afternoon of September 12, 2018, my 2013 Audi A8L 4.0T started with somewhat of a rough idle, but no warning lights or error codes were present on the dashboard. I owned the car for approximately 18 months at that point, and this had never happened before. As soon as I started to drive, the tachometer became steady and there were no other indications anything was wrong, even stopping at traffic lights the problem did no persist nor were there any indications anything was wrong. Once back in Spartanburg, the car stalled while slowing down for a traffic light. The engine cut off completely, the steering became very rigid, and the Check Engine light turned on. I was able to coast to a stop and turn on my hazard lights, and then tried to restart the car to no avail. The engine would turn over, but the car would not start. Another car stopped behind me, and we were able to push the car onto the grassy shoulder out of traffic, which was dangerous in itself but safer than sitting in the middle of a busy road. I had the car towed to Steve White Audi in Greenville, SC. Once there, they informed me that the error codes indicated that both turbo's failed simultaneously and the failure of those turbos caused the first set of downstream catalytic converters to fail also. See attached repair report and payment receipt = $10,975.57 for the replacement parts and labor ($12,070.85 including the 115,000 mile service). Once they told me the cost of the repair, I called Volkswagen USA corporate headquarters to ask if there were any pending recalls for the turbos. Multiple message boards and FaceBook pages go into detail about how the turbos are a known point of failure on the 4.0T cars, and the astronomical cost to replace them. I was informed by Volkswagen that there were no pending recalls, and that I would have to pay for the repairs out of pocket, which I did.

Two issues: 1. Phantom braking, sudden deceleration, vehicle came to a rapid complete stop on road. Audi assist light came on. Road Conditions: clear, dry, very good visibility for night conditions. 2. While driving at highway speed, i.e. 65 MPH, the transmission disengaged temporarily for several seconds and causing the engine RPM to surge. Transmission re-engaged and operation became normal.