AUDI Complaints

START/STOP SYSTEM HAS NEARLY CAUSED TWO MAJOR ACCIDENTS FOR ME. TURNING LEFT AT AN INTERSECTION WITH APPROACHING TRAFFIC AND PLENTY OF TIME UNDER NORMAL CIRCUMSTANCES TO PROCEED......PUSH ACCELERATOR AND 2 TO 3 SECOND HESITATION (TURBO LAG). CAR DOES NOT MOVE. THERE IS NO WAY TO PERMANENTLY DISABLE THIS DEFECTIVE SYSTEM IN THE AUDI Q8.

THE AUTO STOP/START SYSTEM ON THE AUDI Q8 PRESENTS A DANGEROUS SITUATION WHEN A DRIVER ATTEMPTS TO ACCELERATE FROM A COMPLETE STOP. FREQUENTLY, WHEN I DO THIS (WITH THE AUTO STOP/START ENGAGED - IT'S DEFAULT SETTING) THE CAR WILL NOT MOVE FOR APPROXIMATELY 2-4 SECONDS. WHEN IT DOES ENGAGE, IT FINALLY DOES SO WITH EXCESSIVE FORCE. THIS IS PARTICULARLY DANGEROUS WHEN TAKING A LEFT HAND TURN EITHER ACROSS A LANE OF TRAFFIC OR TAKING A LEFT TURN ONTO A ROAD. FOR THE DRIVER, IT'S VERY DISCONCERTING AS (1) YOU DON'T GET THE POWER WHEN YOU WANT OR NEED IT AND (2) WHEN THE POWER FINALLY DOES COME, IT'S EXCESSIVE AND IF YOU MAY NEED TO SLAM THE BRAKES ON TO AVOID TRAFFIC THAT YOU WERE NOT EXPECTING TO BE CLOSE WHEN YOU FIRST BEGAN THE TURN. THIS HAPPENS REPEATEDLY. IF THE AUTO STOP/START SYSTEM IS DISENGAGED, THEN THIS BEHAVIOR GOES AWAY AND THE CAR OPERATES AS EXPECTED. HOWEVER IT RELIES ON THE DRIVER TO REMEMBER TO DISABLE THE "FEATURE" EACH AND EVERY TIME. FOR SOMEONE LIKE MY WIFE, WHO WILL USE THE CAR A FEW TIMES EACH YEAR (WHEN HER CAR IS UNAVAILABLE), SHE MAY NOT BE AWARE (OR I MAY FORGET TO TELL HER) HOW TO ADJUST THE CAR. SAME WITH ANYONE ELSE WHO MIGHT DRIVE THE CAR.

THE AUDI SQ 5 LOSES POWER STEERING IF THE RACK/PINION POWER STEERING UNIT IS EXPOSED TO WATER. THIS DOES NOT REFER TO FLOODING OR SUBMERGED CAR AUDI CONSIDERS WEATHER AN OUTSIDE INFLUENCE AND DOES NOT HONOR THE WARRANTY THE CAR RETAINS FULL PROPULSION BUT IS IMPOSSIBLE TO STEER THE ELECTRICAL MECHANISM ON THE POWER STEERING IS DANGEROUSLY EXPOSED , AND APPARENTLY NOT WEATHER PROOF I MADE A LEFT HAND TURN IN A HEAVY RAIN STORM UP THE APRON OF A DRIVEWAY TO A PARKING LOT. I DROVE THE CAR 100-150 FEET TO A SECURE SPOT TO WAIT OUT A HEAVY HOUSTON RAINSTORM . THE DASHBOARD INDICATOR CAME ON SIGNALLING LOSS OF POWER STEERING AS THE CAR SAT IN THE SPOT FOR OVER 1 MINUTE I ASSUME THE WATER I PUSHED UP IN FRONT OF ME AS I WENT UP THE APRON GOT UNDER THE CAR AND INTO THE MECHANISM THE CAR WAS NEVER STATIONARY IN ANY DEEP WATER, AND NEVER IN WATER DEEPER THAN 3 INCHES THIS IS A SAFETY ISSUE AS THE CAR MAINTAINED FULL PROPLUSION

VARIABLE RESISTANCE TO TURNING STEERING WHEEL WHEN BOTH STATIONARY AND IN MOTIONL INCREASING IN SEVERITY OVER TIME CONSISTENT WITH THE ISSUE EXPERIENCED BY MANY OTHER DRIVERS OF 2013 AND 2013 AUDIS.

OEM TURBOS FAIL ON AUDI 2013-2017 S6/S7/S8/RS6/RS7 DUE TO OIL STARVATION CAUSED BY CLOGGED OEM OIL STRAINER. THIS IS A SAFETY ISSUE AS THE FAILURE HAPPENS WITHOUT WARNING AND AS IT GENERALLY HAPPENS WHILE WHILE DRIVING THE SUDDEN LOSS OF POWER COULD LEAD TO A SERIOUS ACCIDENT. THIS ISSUE APPEARS TO BE WIDE-SPREAD BASED ON DISCUSSIONS AVAILABLE ON ONLINE FORUMS. AUDI IS AWARE OF THESE FAILURES AND HAS ISSUED TSB'S THAT IDENTIFY THE TURBO OIL STRAINER AS THE CULPRIT BUT THEY HAVE NOT ISSUED A RECALL. THERE HAVE ALSO BEEN VARIOUS REVISED VERSIONS OF THIS OIL STRAINER OVER TIME, EACH ONE BEING LESS RESTRICTIVE THAN THE PRIOR. $10K+ REPAIR EVERY 30-50K MILES IS UNREASONABLE DUE TO FACT THAT OIL STRAINER HAS BEEN IDENTIFIED TO BE DEFECTIVE AND UPDATED SEVERAL TIMES BY AUDI.

BOTH TURBOS BECAME STARVED OF OIL AND DISINTEGRATED. ACCORDING TO SERVICE PERSONNEL, THE CAUSE WAS DUE TO A CLOGGED OIL SCREEN FILTERING OIL TO THE TURBOS. THE CAR HAD BEEN SERVICED REGULARLY AND PRECISELY PER AUDI FACTORY SCHEDULE. THE CAR WAS IN MOTION WHEN IT LOST POWER AND STALLED WHILE TURNING ACROSS ONCOMING TRAFFIC FROM US 202 SOUTH. NO COLLISION OCCURRED. THE CAR WAS ABLE TO BE RESTARTED AFTER TWO ATTEMPTS. THE FOLLOWING DAY THE CAR WAS FLATBEDDED TO AUDI WILLOW GROVE. BOTH TURBOS WERE REPLACED AS WELL AS A CHECK VALVE AND THE COMPLETELY CLOGGED OIL SCREEN WHICH WAS CHANGED TO A REVISED VERSION THAT APPARENTLY REDUCES THE CHANCE OF CLOGGING AND STARVING THE TURBOS OF OIL. THIS APPEARS TO BE A COMMON SAFETY ISSUE PER NUMEROUS REPORTS RELATED TO 4.0L TWIN TURBO ENGINES AFFECTING AUDI S7, RS7 AND S8 UNITS.

VEHICLE WAS IN MOTION ON A HIGHWAY AND EXPERIENCED PROBLEMS WITH THE TURBO UNDERBOOSTING. ERROR CODE WAS P0299 NEGATIVE PRESSURE DEVIATION, TURBOCHARGED EXCESSIVE WASTEGATE PLAY OCCURRED ON AUDI WITH 68K. REQUIRES A NEW TURBO CHARGER TO FIX.

ENGINE EXPERIENCE A SUDDEN LOSS OF POWER WHILE DRIVING ON THE HIGHWAY AT HIGHWAY SPEEDS. THIS WAS VERY SCARY AS I WAS WITH MY FAMILY. I PULLED OVER AND ENGINE COMPLETELY CUTOFF AND FAILED TO TURN OVER. HAD TO GET CAR TOWED OVER 50MILES TO THE AUDI DEALER WHERE THEY DIAGNOSED THE PROBLEM AS BLOWN TURBOS CAUSED BY A CLOGGED OIL SCREEN WHICH IS BURIED DEEP IN THE ENGINE NOT EASILY ACCESSIBLE AND FOUND OUT AUDI HAS REVISED THIS PART A FEW TIMES CAR ONLY HAD 42675K MILES AND WAS MAINTAINED THROUGH THERE MAINTENANCE PROGRAM.

WELL FIRST IT WAS THE TAKATA AIRBAG RECALL, BUT THE ONE I'M COMPLAINING ABOUT IS THE RECALL FOR THE FUEL PUMP AND ALSO THE FUEL PUMP WIRING WHICH WAS ALSO REMOVED FROM OUR VEHICLE, AND WE'RE LIKE TWO ABOUT HOW IT WAS PART OF THE RECALL FOR THE FUEL PUMP . ANYWAY I'VE ALREADY PUT A COMPLAINT ABOUT THIS AND HOW IT HAS MALFUNCTIONED OTHER IMPORTANT COMPONENTS OF OUR VEHICLE INCLUDING THE FUEL PUMP FLANGE WHICH WAS ALSO REPLACED COILS SPARK PLUGS SENSORS ETC. WHAT I'M COMPLAINING ABOUT NOW IS I'VE CONTACTED AUDI USA AND THEY HAVE STRING US ALONG FOR ALMOST A YEAR GOING BACK-AND-FORTH TO DIFFERENT AUDI DEALERSHIPS AND GETTING DIFFERENT RESPONSES OR DIFFERENT DIAGNOSIS OF WHAT IS WRONG WITH THE CAR. RECENTLY WE HAD OUR AUDI Q5 2011 FULLY DIAGNOSED AND NOW WE COME TO A WHOLE NEW DILEMMA AND MALFUNCTION OF OUR VEHICLE. WE KNEW THE FUEL INJECTORS WERE GOING BAD BECAUSE OF THE WIRING WHICH WAS NOT PROPERLY INSTALLED FOR THE FUEL PUMP WHICH CAUSED THE ALTERNATOR ALSO TO GO BAD AND THE SENSORS AND NOT TO FORGET ABOUT THE SPARK PLUGS AND COILS. WE THOUGHT WE FINALLY WERE GOING TO GET OUR CAR FIXED AT NO CHARGE TO US EVEN THOUGH WE I KNEW THAT OUR WARRANTEE WAS OUTDATED, BUT WE THOUGHT MAYBE SINCE THE RECALL HAD A LOT TO DO WITH IT AUDI WOULD TAKE CARE OF IT. WELL ALMOST A YEAR AND GUESS WHAT AUDI DECLINED THE WORK OF REPLACING THE FUEL INJECTORS. WHEN I ASKED THEM WHY THEY CONTINUE TO GIVE ME THE SAME RESPONSE WHICH I ALREADY KNOW, THAT MY VEHICLE IS OUT OF WARRANTY, TELL ME SOMETHING I DON'T KNOW, WE WERE ONLY ASKING FOR THE RIGHT THING TO BE DONE AND WHAT SEEMS FAIR. LAST TIME I EVER BUY AN AUDI

I ALREADY FILED COMPLAINT 11218674. THIS IS ADDING DETAIL. AUDI HAS ISSUED TSB 2044640/5 (HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2018/MC-10153123-9999.PDF) TO ADDRESS THE DAMAGE WHEN THIS VERY KNOWN ISSUE OCCURS. THE PROBLEM IDENTIFIED IN THE TSB IS THAT ORIGINAL PARTS REQUIRE REPLACEMENT (OIL SCREEN AND CHECK VALUE). SIGNIFICANTLY, THE ORIGINAL OIL SCREEN HAS BEEN RE-DESIGNED TO PREVENT THE CATASTROPHIC ENGINE FAILURE. THIS ENGINE FAILURE CAN CREATE AN EXTREMELY HAZARDOUS SAFETY ISSUE FOR ALL VEHICLE OCCUPANTS WHEN THIS PROBLEM ARISES. THERE IS NO WARNING FOR WHEN THIS ISSUE WILL MANIFEST. FOR SOME IT HAPPENS AT SPEED ON FREEWAYS. FOR OTHERS IT HAPPENS IN INTERSECTIONS. DUE TO ZERO WARNING TO ALERT THE DRIVER TO GET OFF THE ROAD, THIS KNOWN CONDITION OF OIL SUPPLY FAILURE TO THE TURBO PUTS VEHICLE OCCUPANT IN UNSAFE SITUATIONS. AUDI SHOULD RECALL ALL APPLICABLE VEHICLES AND REPLACE THE OIL SCREEN AND CHECK VALVE AS OUTLINED IN THEIR TSB. BY DOING SO, GREAT VEHICLE DAMAGE WILL BE AVOIDED AND THE ROADSIDE INCIDENCES CREATED BY THIS MANUFACTURER DEFECT WILL STOP. ALL PASSENGERS OF IMPACTED VEHICLES COVERED BY THIS TSB ARE IN THREAT OF HARM UNTIL AUDI PROACTIVELY ADDRESSES THEIR DESIGN DEFECT BEFORE IN MANIFESTS ON THE ROAD. AUDI DEALING WITH THIS PROBLEM (VIA THE TSB AND NO RECALL) AFTER IT OCCURS RATHER THAN PROACTIVELY PREVENTING IT DEVALUES THE SAFETY OF ITS CUSTOMERS. THIS BEHAVIOR ALSO CREATES A MUCH LARGER FINANCIAL BURDEN ON AUDI ITSELF WHEN THE TURBOS FAIL FOR CARS UNDER WARRANTY AND FOR ITS CUSTOMERS WHEN THE TURBOS FAIL FOR CARS NOT UNDER WARRANTY. THE RIGHT CHOICE FOR AUDI IS TO ISSUE A RECALL. ITS CUSTOMERS WILL BE THANKFUL AND MORE ALIGNED WITH COMPANY AND ITS PRODUCTS IN THE FUTURE KNOWING THEY ARE VALUED.