2009 BMW 328I Complaints

THE CAR HAS HAD A STRONG SMELL OF MELTING PLASTIC COMING FROM THE AIR FLOW IN THE VEHICLE. IT HAS HAPPENED OVER THE COURSE OF 3 WEEKS AND NOT SURE WHAT THE MELTING PLASTIC IS COMING FROM. IT HAPPENS WHEN THE CAR IS IN MOTION AND ESPECIALLY WORSE WHEN THE HEATER IS ON.

AFTER 3 MONTHS OF BEING OVERCHARGED $5000 FOR AN $800 REPAIR I CONFRONTED BMW ALEXANDRIA WITH THE DOCUMENTATION OF BEING OVER CHARGED FOR A $815 REPAIR THAT FIXED A CONTINUOUS PROBLEM THEY CHARGED MY MORE THAN $5000 IN REPAIRS WHICH DIDN'T FIX THE PROBLEM. WHEN I CONTACTED BMW HEADQUARTERS, EVENTUALLY AN $800 CREDIT WAS EXTENDED, BUT IT IN NO WAY COMPARED TO THE ERRONEOUS OVERCHARGE FOR UNNEEDED REPAIRS BY YOUR DEALERSHIP. BMW ALEXANDRIA COULD NOT PROPERLY DIAGNOSE THE PROBLEM WITH MY CAR FROM JULY-NOVEMBER AND ALLOWED MY CAR TO SIT FOR WEEKS, UNTIL I REACHED OUT TO BMW HEADQUARTERS FOR ASSISTANCE THEN ALL OF A SUDDEN THEY FOUND THE PROBLEM THAT ONLY COST $815 TO REPAIR. THIS FEELS LIKE A DEALERSHIP WITH THE SUPPOSEDLY BEST TECHNOLOGY AND TECHNICIANS TO PROPERLY DIAGNOSE A VEHICLE MADE GUESSES ON THE REPAIRS NEEDED TO OVERCHARGE ME. THERE IS NO WAY THAT ALL OF A SUDDEN A REPAIR NEED CAN BE IDENTIFIED WHEN I CONTACT EXTERNAL PEOPLE FOR ASSISTANCE ON THE MATTER WHEN THE MATTER COULDN'T BE SOLVED WITHIN THE MANY MONTHS AND OVERCHARGES PRIOR TO ME SEEKING SUPPORT OUTSIDE OF BMW. BMW EXPLAINED THAT THE REASON I WAS ONLY EXTENDED A CREDIT INSTEAD OF A REFUND WAS BECAUSE OF THE PARTS USED FOR REPAIRS COST MONEY. HOWEVER, IT IS MY PERSPECTIVE THAT THIS WOULD NOT HAVE BEEN THE CASE OF PARTS BEING PLACED ON THE VEHICLE IF TECHNICIANS PROPERLY DIAGNOSED THE CAR IN THE FIRST PLACE. THIS ACTUALLY ADDS ON TO THE FEELING THAT THE DEALERSHIP SCAMMED ME BECAUSE THESE WERE ALL ITEMS THAT I DID NOT NEED AND WERE NEVER GOING TO REPAIR THE CONTINUOUS ISSUE THAT IN THE END TOOK $815 TO FIX. I TRULY FEEL A REFUND OF THE DIFFERENCE BETWEEN WHAT I PAID OUT AND WHAT THE ACTUAL REPAIR ENDED UP COSTING IS APPROPRIATE. [XXX] ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB

TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW OF ARLINGTON, 1105 E LAMAR BLVD, ARLINGTON, TX 76011) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED AT 800-424-9153, BUT THE CONTACT WAS HUNG UP ON EACH TIME, WHICH PREVENTED THE CONTACT FROM SPEAKING WITH A REPRESENTATIVE. A CASE NUMBER WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL MY BMW DEALER/SERVICE CENTER IN MOUNTAIN VIEW, CA STATES THAT THEY DO NOT HAVE THE E92 AIRBAGS TO REPLACE MY DEFECTIVE AIRBAG. THEY TELL ME IT WILL TAKE MONTHS TO GET A NEW AIRBAG. I WOULD LIKE THE NHTSA TO CONTACT BMW ABOUT THIS MATTER AND ENCOURAGE THEM TO MAKE THIS A TOP PRIORITY. I'VE BEEN DRIVING AROUND WITH THIS DEFECTIVE PART LONG ENOUGH, AND BMW HAS A RESPONSIBILITY TO ACT SWIFTLY TO REASSURE OWNERS THAT THEY ARE ON TOP OF THIS. I WOULD ULTIMATELY LIKE MY DEALER TO CONTACT ME WITH THE PART ASAP AND HAVE THIS REPAIR COMPLETED.

TL* THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAUDERDALE BMW SERVICE CENTER IN FORT LAUDERDALE, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BMW OF FAIRFAX, 8427 LEE HWY, FAIRFAX, VA 22031) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 12/13/2017 *LN UPDATED 7/20/18*JB *TR

THE VEHICLE BRINGS UP A WARNING LIGHT ON THE DASH INDICATING THAT THE PASSENGER AIRBAG IS DISABLED DUE TO SEAT OCCUPANCY, EVEN THOUGH I HAVE A PASSENGER SITTING IN THE PASSENGER SEAT. THIS HAPPENS AT ALL TIMES. THIS IS A SAFETY CONCERN BECAUSE IN THE CASE OF AN ACCIDENT, THE CAR WOULD NOT DEPLOY THE PASSENGER AIRBAG.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW 328I. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, PERFORMANCE AUTOMALL 1810 DURHAM-CHAPEL HILL BLVD, CHAPEL HILL, NC ,27514, WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

" TAKATA RECALL " : I REMEMBER THE MOMENT MY CAR ACCIDENT HAPPENED ( 7-18-17 ) : WHEN I ARRIVED DEL MAR PHARMACY'S PARKING LOT ([XXX] ), ABSOLUTELY I SLOWED DOWN MY CAR AND APPROACHING THE PARKING SPACE. WHEN MY CAR 'S FRONT TIRES TOUCH ONE SIDE OF THE PAVEMENT ( THERE ARE 2 PAVEMENTS SEPARATED APART ABOUT 3 FEET WITH SOIL WHERE ARE PLANTED WITH FLOWERS, EACH PAVEMENT IS APPROXIMATELY 1/2 FOOT THICK AND 1/2 FOOT HIGH ). WHILE I STEPPED ON MY CAR'S BRAKE PEDAL, I FELT THE CAR SUDDENLY LOSE CONTROL AND IT JUMPED ON MY SIDE'S PAVEMENT, AND ALMOST AT THE SAME TIME, BOTH AIR BAGS BURST, MADE THE CAR RAN OVER TO ALMOST A HALF OF THE DISTANCE BETWEEN 2 PAVEMENTS ( ABOUT MORE THAN 2 FEET ) AND HITTING THE REAR OF ANOTHER PARKING CAR ( ON OPPOSITE SIDE OF MY CAR'S PARKING SPACE ( LOT ). I DIDN'T KNOW WHAT REASON HAD MADE THE BRAKING SYSTEM DIDN'T FUNCTION WELL, THEN THE CAR JUMPED ON THE PAVEMENT, AND BOTH AIR BAGS SUDDENLY BURST, MADE THE CAR MADLY JUMP OVER TO ANOTHER SIDE OF PARKING SPACE ( OPPOSITE SIDE ) AND MADE THE ACCIDENT SERIOUS ( 1 CAR'S REAR ALMOST WAS CRASHED, ANOTHER CAR'S REAR ON THE OTHER SIDE OF PARKING SPACE WAS HIT BY THIS CAR' S HEAD . FINALLY, THE POLICE CAME TO MAKE THE REPORT, AND MY CAR WAS TOWED AWAY TO MY FRIEND'S PARKING LOT. AFTER 1 WEEK, I CALLED THE REPAIR SHOP WHICH FIXED MY CAR'S BRAKE SYSTEM IN JUNE. NOW IT IS STILL THERE, AND WAITING FOR BMW INVESTIGATING MORE THAN 3 WEEKS ALREADY, BUT STILL WITHOUT ANY RESULT IF YOU STILL HAVE ANY QUESTIONS, PLEASE JUST EMAIL ME. I WILL DO MY BEST TO EXPLAIN EVERY DETAIL. SINCERELY, YOURS : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING MY 2009 BMW 328I SEDAN ON THE HIGHWAY DURING PEAK MORNING OFFICE HOUR (~ 07:45 AM CST) ON AUGUST 24TH 2017 WHEN ALL OF A SUDDEN THE STEERING CONTROL STARTED BEHAVING WEIRD. THE STEERING WHEEL WAS NOT STAYING STRAIGHT. IT WAS GOING TO THE EXTREME LEFT AND RIGHT RESULTING IN THE CAR GOING ALL OVER THE LANES BY ITSELF. I WAS SCARED AND PANICKED AT THIS SUDDEN BEHAVIOR OF THE CAR. ULTIMATELY I HIT THE BRAKES AND THE CAR SEEMED TO GET BACK TO CONTROL. I PULLED OVER TO THE SHOULDER AND GOT THE CAR TOWED TO MY HOME. NOTE THAT THE CAR WAS NOT DRIVEN FOR A MONTH AS I WAS ON VACATION. I AM THANKFUL TO GOD THAT I AM SAFE AND DIDN'T HIT OR GET HIT BY ANOTHER CAR!