2016 BMW 328I Complaints

THE VEHICLE WAS MOVING AT 30 MPH WHEN INSTEPPED ON THE BREAKS AND IT KEPT MOVING. I TOOK IT BACK TO THE DEALERSHIP WHERE I BOUGHT IT THEY FIX THE BREAK. THEO DAYS AGO I WAS PROMPTED WITH THE SAME PROBLEM.

ENGINE REVVED UNCONTROLLABLY WITHOUT MY FOOT ON THE GAS PEDAL, I WAS FORCED TO SHUT THE ENGINE OFF. THE CAR BEHAVED NORMALLY ONCE THE ENGINE WAS RESTARTED: I WAS TURNING LEFT INTO A PARKING SPACE IN A PARKING LOT AT A VERY SLOW SPEED. MY FOOT WAS OFF THE GAS PEDAL AS I WAS BRAKING AND COMING TO A STOP. SUDDENLY (WITH FOOT STILL ON THE BRAKE AND NOT THE GAS PEDAL) THE ENGINE REVVED TO A HIGH RPM WHICH LURCHED THE CAR FORWARD A BIT. SINCE I WAS ALREADY BRAKING, I WAS ABLE TO REACT QUICKLY AND PRESS DOWN EVEN HARDER ON THE BRAKE PEDAL, WHICH STOPPED THE VEHICLE AND KEPT IT IN PLACE. THE ENGINE CONTINUED TO REV AND I SHIFTED INTO PARK. THE ENGINE STAYED REVVED AT VERY HIGH RPMS AS IF I WAS FLOORING THE GAS PEDAL, EVEN THOUGH I COULD LOOK DOWN AND CONFIRM THAT MY FOOT WAS ONLY ON THE BRAKE. AT THIS POINT I SHUT OFF THE ENGINE AND WAITED SEVERAL MINUTES. I CHECKED THE FLOOR MAT AND CONFIRMED THAT IT WAS NOT OUT OF PLACE OR AFFECTING THE PEDALS IN ANY WAY. I THEN STARTED THE ENGINE AGAIN AND THE CAR IDLED NORMALLY WITH NO ISSUES. I TESTED DRIVING AT A SLOW SPEED AND PULLED INTO SEVERAL MORE PARKING SPOTS TO SEE IF THE ISSUE WOULD REOCCUR, BUT IT DID NOT. I DROVE HOME NORMALLY AND PARKED WITHOUT FURTHER PROBLEMS, AND WILL BE TAKING THE CAR TO A MECHANIC AS SOON A POSSIBLE.

TL* THE CONTACT OWNS A 2016 BMW 328I. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS STOPPED AT A TRAFFIC LIGHT OR STOP SIGN WITH THE START/STOP FEATURE ACTIVATED, THE VEHICLE SHIFTED FROM DRIVE INTO PARK INDEPENDENTLY. THE CONTACT HAD TO MANUALLY SHIFT THE VEHICLE BACK INTO THE DRIVE GEAR. THE VEHICLE WAS TAKEN TO BMW OF SARASOTA (LOCATED AT 5151 CLARK RD, SARASOTA, FL 34233, (941) 214-4155) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BATTERY NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE FEATURE OF SHIFTING INDEPENDENTLY INTO PARK WAS A FAIL SAFE MODE FOR THE BATTERY POWER REDUCTION. THE BATTERY WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,750.

I WOULD LIKE TO NOTE THAT IT WAS THE DRIVESHAFT THAT CAUSED THIS. THE CONNECTION BETWEEN THE DRIVESHAFT AND THE FLANGE LOOSENED COMPLETELY. THERE ARE PREVIOUS RECALLS FOR THIS WITH BMW. THE VEHICLE WAS ON A HIGHWAY, GOING 65MPH AND ALL OF A SUDDEN THERE WAS VIBRATION AND NOISE FROM UNDERNEATH THE VEHICLE. ALL OF A SUDDEN IT SLOWED DOWN TO THE POINT WHERE IT WOULD NO LONGER DRIVEABLE. I WAS GOING 5MPH (BARELY) TO GET OFF THE EXIT AND WAS NOT ABLE TO MAKE A TURN. I SHUT THE CAR OFF AND RESTARTED IT AND WAS ABLE TO MOVE TO A SAFE PARKING LOT 10 FEET AWAY. ONCE I WAS SAFE, THE CARE SHUTDOWN AND WAS NO LONGER ABLE TO TURN BACK ON. OIL WAS COMING OUT OF THE CAR.

THE VEHICLE FRONT END WILL SHAKE AND LURCH LEFT AND RIGHT WHEN DRIVING AT FREEWAY SPEEDS. WHEN DRIVING AT OR BELOW 25MPH, AND A SMALL BUT SHARP BUMP IN THE ROAD IS DRIVEN OVER, THE ENTIRE STEERING COLUMN WILL SHAKE AND THE SUSPENSION IN THE FRONT (IN PARTICULAR THE DRIVERS SIDE) WILL MAKE A LOUD CLUNKING/POPPING SOUND. I'VE HAD THE VEHICLE INSPECTED BY THE DEALERSHIP 2 TIMES. THEY TELL ME THAT THE NOISE IS NORMAL AND COMMON ON THIS YEAR AND MAKE. WHEN GOING ONLINE AND TYPING INTO GOOGLE "2016 BMW 328I STEERING NOISE/SUSPENSION NOISE" THERE ARE HUNDREDS OF REPORTS OF EXACTLY WHAT I'M EXPERIENCING. I'M AFRAID THAT THE VEHICLE WILL LOSE CONTROL AT SOME POINT IF THE STEERING OR SUSPENSION FAILS.

10/07/18 DRIVING BACK FROM FLORIDA AN HOUR INTO MY RIDE ON A 90 DEGREE DAY, I HAD MY SENIOR GREAT DANE IN MY CAR RETURNING TO ATLANTA. THE AC STOPPED, I COULD HEAR IT BEHIND THE DASH, BLOWING FULL FORCE, BUT NOTHING COMING OUT OF THE VENTS. BEING SUNDAY, NO-ONE COULD ADVISE ON A TEMPORARY SOLUTION, CALLED BMW SOS AND ROADSIDE ASSISTANCE, THEY COULD DO NOTHING. I THOUGHT IT COULD BE POSSIBLE THE COILS FROZE UP, LIKE IN YOUR HOME, I SHUT THE AC OFF COMPLETELY AND HAD TO DRIVE WITH THE WINDOWS DOWN. THIS CORRECTED THE PROBLEM, BRIEFLY. I HAD TO CONTINUE ON A 4 HOUR DRIVE IN THIS HEAT WITH MY SENIOR DOG, MISERABLE IS AN UNDERSTATEMENT . I LEASE MY CAR, IT IS PERFECTLY MAINTAINED AND HAD JUST BEEN IN FOR SERVICE. MONDAY I CALLED THE SERVICE CENTER AND THEY KNEW EXACTLY WHAT THE ISSUE WAS, ESSENTIALLY FROZE UP AND THEY HAD A SOLUTION, A MANUAL OVERRIDE OF THE SOFTWARE. THANKFUL THEY HAD A SOLUTION BUT MORE CONCERNING, BMW IS AWARE OF THIS ISSUE, AS I FOUND OUT ON MANY POSTS. THE CONCERNING PART, I HAVE NEVER TAKEN MY CAR ON A DRIVE LONGER THAN AN HOUR EXCEPT THIS TIME AND THE AC GOES OUT, THIS IS NOT ACCEPTABLE IN A LUXURY VEHICLE. THEY NEED TO NOTIFY THEIR CUSTOMERS THIS IS A POSSIBILITY AND THAT THEY HAVE A SOLUTION, I WOULD HAVE NEVER TAKEN THIS CAR ON A TRIP KNOWING IT WAS ENDANGERING MY SENIOR DOG, WHAT IF IT WAS A CHILD? BMW SHOULD NOTIFY THEIR CUSTOMERS OF THIS OCCURRING SO PEOPLE CAN BE AWARE AND MAKE INFORMED DECISIONS BEFORE RISKING AND AWFUL DRIVE. UPON EMAILING BMW CORP, THE CUSTOMER SERVICE PERSON STATES THIS HAS HAPPENED TO HER AND SHE SHUT HER CAR OFF FOR 20 MIN AND THEN IT WAS FINE, SO THIS IS A KNOWN PROBLEM, BUT NOT KNOWN TO OWNERS UNTIL YOU ARE INCONVENIENCED AND ENDANGERED. I WAS IN THE MIDDLE OF A TWO LANE ROAD WITH NO CELL SERVICE, AND I AM TO SHUT MY CAR OFF IN THIS HEAT WITH MY DOG? ABSURD .

I WAS SLOWING DOWN TO APPROACH AND STOP AT A RED LIGHT ON A STREET (NOT HIGHWAY) AND MY CAR WASN'T BRAKING. IT THEN STOPPED. AFTER IT BRAKED AND I WAS SITTING AT THE RED LIGHT WITH MY FOOT ON THE BRAKE FULLY STOPPED AND STATIONARY FOR APPROXIMATELY 10-20 SECONDS MY CAR ACCELERATED WITHOUT WARNING AND HIT THE BACK OF THE CAR AHEAD OF ME. THE IMPACT CAUSED A TINY SCRATCH ON THE DRIVERS BUMPER FROM MY LICENSE PLATE. HIS CAR WAS OLD AND HIS BUMPER ALREADY DAMAGED, SO HE WASN'T TOO CONCERNED ABOUT THE SCRATCH. WE PULLED OFF TO A NEARBY PARKING LOT AND HE CHECKED UNDER HIS CAR AND UNDER MY CAR TO MAKE SURE THERE WAS NO DAMAGE OTHER THAN THE SMALL SCRATCH AND WE PARTED WAYS. I CALLED THE MY BMW SERVICE CENTER FIRST THING THE NEXT MORNING AND BROUGHT MY CAR IN. TWO MONTHS PRIOR TO THIS INCIDENT, MY CAR STOPPED WITHOUT WARNING ON A STREET WITH NO TRAFFIC WHEN I WAS TRAVELING AT APPROXIMATELY 20-30 MILES PER HOUR. I ASSUMED THAT SOMETHING SET OFF ONE OF THE SENSORS, BUT THIS IS NOT A STREET WHERE PEOPLE OR ANIMALS WOULD BE CROSSING AND NO ONE WAS IN THE STREET. THEIR CORPORATE HEADQUARTERS IN NJ SENT IN A FIELD REPRESENTATIVE AND INSPECTED THE CAR. AN EXECUTIVE CUSTOMER CARE REPRESENTATIVE FROM BMW'S NJ CORPORATE HEADQUARTERS GOT BACK TO ME YESTERDAY REPORTING THAT THEY COULD NOT FIND ANY ISSUES WITH THE CAR AND I CAN PICK IT UP AT ANYTIME. THEY COULD OFFER ME NO EXPLANATION FOR THIS OCCURRENCE AND I AM TERRIFIED TO GET BACK IN THIS CAR. I AM ESTIMATING THE MILEAGE ON MY CAR AS 25,000 MILES AS MY CAR IS STILL AT THE BMW SERVICE CENTER AND NOT IN MY POSSESSION TO CHECK THE EXACT MILEAGE.

I WAS DRIVING WITH AN ADULT PASSENGER ON JUNE 1, 2018 AT APPROXIMATELY 3 PM ON A PUBLIC STREET, TRAVELING STRAIGHT AT APPROX 40 MPH. CONDITIONS WERE DRY AND SUNNY. I PRESSED THE BRAKE AT A STOP LIGHT AND THE CAR STOPPED FOR A BRIEF SECOND AND THEN LUNGED FORWARD WHILE THE BRAKE WAS STILL DEPRESSED. I PUT BOTH FEET ON THE BRAKE AND PUSHED HARD TO THE FLOOR. THE CAR CONTINUED FORWARD SEVERAL FEET AND SLOWED TO A STOP. THE ENGINE WAS REVVING WHILE I TRIED TO STOP AND MY PASSENGER STATED THAT THE RPMS INCREASED RAPIDLY. NO WARNING LIGHTS CAME ON OR ENGINE WARNING. I WAS APPROX 2 MILES FROM THE BMW DEALERSHIP SO I SLOWLY DROVE MY CAR THERE, PUTTING IT IN NEUTRAL EACH TIME I HAD TO STOP. I EXPLAINED THE SITUATION, THEY REVIEWED THE CAR AND FOUND NOTHING WRONG. THE CAR HAS A HISTORY OF IDLING HIGH/FAST, WHICH I ALSO RELAYED TO THE DEALERSHIP. THERE WERE NO OBSTRUCTIONS NEAR OR UNDER THE BRAKE PEDAL AND I DID NOT ACCIDENTALLY STEP ON THE GAS. I AM CANCELING MY LEASE TOMORROW.

MY WIFE AND I WERE IN AN ACCIDENT ON 2/14/2018 IN WHICH WE WERE REAR ENDED AND SHOVED INTO THE CAR IN FRONT OF US. THE AIRBAG ON THE PASSENGER SIDE OF THE DASH DISCHARGED INSIDE THE DASH BUT DID NOT DEPLOY INTO THE CABIN OF THE CAR. WE WERE SITTING STILL IN TRAFFIC WHEN WE WERE REAR ENDED BY A FULL SIZE CHEVROLET PICK UP TRUCK THAT HIT US ABOUT 35-40 MPH. WE WERE BOTH TRANSPORTED TO THE EMERGENCY ROOM AND SHE IS SUFFERING FROM SEVERE BACK AND NECK PAIN, AS WELL AS BRUISING TO HER ARM, SHOULDER, AND BREAST.

SUNROOF GLASS EXPLODED. NO INJURY AS ROOF SLIDER (THIN SLIDE PANEL UNDERNEATH GLASS) WAS CLOSED. VEHICLE WAS IN MOTION ON HIGHWAY TRAVELING APPROXIMATELY 40 MPH. NO APPARENT IMPACT POINT, GLASS APPEARS TO BE EXPANDED OUTWARD (VS. INWARD).