2011 BMW 528I Complaints

WHEN DRIVING AND STOPING AT A STOP SING AND ACCELERATE THE CAR LAG TO MOVE. ALSO WHEN ACCELERATEING AT LOW SPEED THE CAR JERKS.

I AM EXPERIENCING AN INTERMITTENT PROBLEM WITH THE FUEL SUPPLY SYSTEM. AFTER GETTING NOWHERE WITH THE LOCAL DEALERSHIP, I ESCALATED THE MATTER TO BMW OF NORTH AMERICA, BUT THEY DECLINED TO ASSIST. I FEEL THEY ARE NOT TAKING THE MATTER SERIOUSLY AND MY SAFETY IS AT RISK. I HAVE HAD TO TAKE THE CAR IN FOR SERVICE REPEATEDLY RELATED TO THIS PROBLEM: I DRIVE THE VEHICLE TO WORK AND LEAVE IT PARKED. WHEN I COME BACK TO LEAVE FOR LUNCH, THE CAR WON'T START ALTHOUGH THE ENGINE CRANKS AND THE BATTERY IS FINE. THE ONBOARD SYSTEM DISPLAYS THE SAME FUEL SUPPLY WARNINGS. AFTER HOURS OF REPEATED ATTEMPTS (OR UP TO A DAY LATER IN ONE INSTANCE), THE CAR DOES EVENTUALLY START. (ALL OF THIS CAN BE CONFIRMED INDEPENDENTLY. I TOOK PHOTOS/VIDEOS TO SHOW THE BMW TECHNICIANS, AND ROADSIDE ASSISTANCE SENT TOW TRUCKS.) THE FIRST TIME IT HAPPENED, THE LOCAL BMW DEALERSHIP ATTRIBUTED IT TO A FAULTY CONTROL MODULE, SAID IT WAS A "COMPUTER GLITCH" AND CLAIMED TO FIX IT BY REPROGRAMMING IT. THE SECOND TIME THEY TOLD ME IT WAS THE SAME CONTROL MODULE, BUT THIS TIME THEY REPLACED IT WITH A NEW ONE. I ASKED THE SERVICE ADVISOR IF IT COULD BE THE FUEL PUMP INSTEAD BUT HE SAID THEY TESTED IT AND IT WAS FINE. THE DAY AFTER I PICKED UP MY CAR, THE PROBLEM HAPPENED FOR THE THIRD TIME. THE DEALERSHIP CONTACTED BMW OF NORTH AMERICA AND WAS TOLD TO REPLACE THE FUEL PUMP. I ASKED FOR AN EXPLANATION BUT THEY COULDN'T PROVIDE ONE. I THEN CONTACTED BMW OF NORTH AMERICA DIRECTLY BUT THEY REFUSED TO INSPECT THE CAR OR EVEN PROVIDE AN EXPLANATION FOR THE PREVIOUS REPAIR ATTEMPTS. IF THE FUEL SUPPLY PROBLEM IS DUE EITHER TO THE CONTROL MODULE OR THE FUEL PUMP, THEN THESE PARTS APPEAR TO BE PRONE TO FAILURE EVEN WHEN NEW (IN THE CASE OF THE NEWLY REPLACED CONTROL MODULE) OR TESTED AS WORKING FINE (IN THE CASE OF THE FUEL PUMP). IF IT IS DUE TO SOMETHING ELSE, THEN WE SHOULD FIND OUT WHAT IT IS.

DAY AFTER RAINING, PASSENGER SIDE FLOOR MAT GETTING WET. WE ALSO FOUND WATER LEAKING FROM OUT SIDE TO PASSENGER SIDE FLOOR. WE COMPLAINED TO DEALER AND MAKER FOR SEVERAL TIMES. THEY ARE NOT FIXING VEHICLE. WHEN THEY SAID FOUND PROBLEM AND FIXED, IT HAS SAME PROBLEM OVER AND OVER. *TR

THERE IS HESITATION OR DELAY WITH THIS VEHICLE UPON INITIAL ACCELERATION AND WHEN IT FINALLY DOES ACCELERATE IT ALMOST GIVES YOU WHIP LASH. THIS IS DANGEROUS BECAUSE YOU ARE AT INTERSECTION AND UNABLE TO PROCEED THROUGH IT INITIALLY AND THEN YOU ACCELERATE AT A SIGNIFICANT RATE. IT IS SO FRUSTRATING. AND I DO NOT FEEL SAFE DRIVING THIS CAR. I HOPE I DO NOT GET A NECK INJURY FROM TAKING OFF SO SUDDENLY AND I PRAY THAT WHEN I DO ACCELERATE, IT IS NOT INTO THE VEHICLE IN FRONT OF ME. *TR

THIS WAS THE 1ST OUT OF 3 TIMES MY VEHICLE STALLED WHILE DRIVING. I WAS VERY NERVOUS,SCARED AND UPSET BEING THAT I HAD TOLD BMW THAT THE COOLANT WAS CONSTANTLY SHOWING ME LOW COOLANT LIGHT ALONG WITH POSSIBLE ENGINE DAMAGE. BUT THEY WOULD ALWAYS TRY TO ERASURE ME THE PROBLEM WAS FIXED.I FELT THAT ALL THE GENTLEMAN AT CARMAX CHUCKLED QUIETLY TO THEMSELVES AS I STOOD BEFORE THEM TIRELESSLY REQUESTING THAT THE SERVICE MANAGER LOOK AT THE CAR TO PROVE THAT I'M NOT A JOKE AND JUST BECAUSE I'M A GIRL DOESN'T MEAN I DON'T KNOW HOW CARS WORK. *TR

PRIOR TO ANY KNOWLEDGE OF A SAFETY RECALL ON MY CAR I REPORTED AN ABNORMAL SOUND COMING FROM MY ENGINE. I HAD CALLED BMW ROADSIDE ABOUT THE NOISE I HEARD. I ASKED FOR THEM TO TAKE IT TO THE DEALERSHIP TO HAVE IT LOOKED AT. EVER SINCE THAT FIRST TIME OF ME HEARING A STRANGE NOISE THERE HAS BEEN 3 SEPARATE ENGINE SHUT OFFS WHILE DRIVING ON THE FRWY. EACH TIME THOSE INCIDENTS HAVE OCCURRED I WOULD CALL ROADSIDE AND TRY EXPLAINING MYSELF BUT HAVING THE MOST DIFFICULT TIME DUE TO ME BEING DIAGNOSED WITH PTSD,ANXIETY DISORDER AND COPD. IT WOULD BE SERVICED AND GIVEN BACK TO ME WITH CERTAINTY THAT THE PROBLEM WAS FIXED. THERE WERE TWO MORE TIMES AFTER THAT WHILE DRIVING ON FRWY. I AM APPALLED BY THE UTTER LACK OF CONCERN FOR MY LIFE OR THE LIVES OF OTHERS. I HAVE NOT BEEN ABLE TO CONTROL MY ANXIETY EVERY SINCE. THIS CAR HAS BEEN IN THE SHOP MORE THAN I HAVE DRIVEN IT. I DEMAND THE ATTENTION TO THESE NEGLIGENT UNACCEPTABLE OUTCOMES. I EXPECT A REMEDY TO THIS HORRIFIC EXPERIENCE I HAVE ENDURED. I EXPECT ULTIMATELY THAT I BE COMPENSATED IN THE HIGHEST WAY POSSIBLE. MY LIFE WILL NEVER BE THE SAME. I HOPE THAT YOU WILL LOOK DEEPLY INTO MY SPECIFIC CONCERNS, AND HOLD THIS MANUFACTURER ACCOUNTABLE FOR THEIR LACK OF CARE IN MAKING ME BE PUT IN LIFE THREATENING SITUATIONS 3 XS. THANK YOU NHTSA SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

NO ACCELERATION TO VERY DANGEROUS FAST ACCELERATION WITHOUT ANY SIGN. DETAILS: STEPPED ON GAS SOFTLY, SLOWLY ACCELERATED, VERY SLOW. KEPT SAME PRESSURE, SUDDENLY, THE CAR RUSHED... FORTUNATELY, NO CAR AHEAD OF ME. COULD NOT ACCELERATE AT ALL! SAME TRIP AS ABOVE. AFTER RED LIGHT, STEPPED ON GAS PEDAL, RPM REACHED 4K+ RPM QUICKLY, SPEED KEPT BELOW 15MPH, ENGINE VERY LOUD. TURNED OFF CAR. RESTART, BACK TO NORMAL WITH "VERY SLOW" RESPONSE FROM GAS PEDAL. MANAGED TO GET BACK HOME. *TR

TL* THE CONTACT OWNS A 2011 BMW 528I. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH AND THE ENGINE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. WHEN THE CONTACT RESTARTED THE VEHICLE THERE WAS KNOCKING NOISE AND IT WAS TOWED TO THE DEALER FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT SOME OF THE BOLTS THAT SECURE THE HOUSING FOR THE VARIABLE CAMSHAFT TIMING ADJUSTMENT UNIT BECAME LOOSE AND BROKEN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V176000. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

THIS VEHICLE HAS A HESITATION OF THROTTLE ACCELERATION FROM IDLE AND SHIFTING BETWEEN GEARS.PRESENTS A REAL SAFETY ISSUE FROM IDLE POSITION TO ACCELERATION. A 1-2 SECOND DELAY CONSISTENTLY HAPPENS. THE BMW DEALER REPORTED TO ME THAT THEY ARE AWARE OF THIS SITUATION BUT DO NOT HAVE A SOLUTION YET. IF ENOUGH REPORTS OF THIS INCIDENT WERE HANDED IN THEN IT MAY NECESSITATE A CURE FROM BMW. APPARENTLY NOT ENOUGH SQUEAKY WHEELS PER SAY FOR BMW TO ACT.HOPEFULLY THIS ALONG WITH HUNDREDS OF THESE COMPLAINTS ALREADY ON YOUR WEB SITE ABOUT THIS VERY SAME ISSUE IS ENOUGH TO GET BMW TO ACT ON THIS SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2011 BMW 528I. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE VEHICLE WAS RESTARTED BUT THE FAILURE PERSISTED. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V176000 (ENGINE AND ENGINE COOLING) AND THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT ABLE TO PROVIDE AN ESTIMATED TIMEFRAME FOR WHEN THE PART WOULD BECOME AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 6,000.