2002 BMW 745LI Complaints

ON FEBRUARY 25, 2011 MY BRAKE LIGHT CAME ON. I FELT A DIFFERENCE IN THE PERFORMANCE WHEN THAT HAPPENED AND DECIDED TO TAKE IT TO THE BMW DEALER THE FOLLOWING BUSINESS DAY TO ADDRESS THAT AND SOME OTHER PROBLEMS I WAS HAVING. ONE OF THE PROBLEMS THAT THE SERVICE TECH FOUND WAS THE VACUUM PUMP IN THE BRAKE SYSTEM. SAID THAT THE VACUUM PUMP WAS LEAKING OIL. NORMALLY I RESEARCH RECALLS ON MY VEHICLE, BUT BECAUSE I HAVE ONLY HAD IT A SHORT PERIOD OF TIME, I DIDN'T DO IT UNTIL TODAY. WHILE SEARCHING BMWUSA SITE FOR RECALLS, I DISCOVERED THAT ON MARCH, 2011 BMW ISSUED A LETTER TO OWNERS REFERENCING RECALL CAMPAIGN NUMBER 10V-446: BRAKE VACUUM PUMP. IT STATED THAT CERTAIN 2002-2010 5, 6, 7 & APLINE B7 MODELS WERE APART OF THIS RECALL. BECAUSE IT SEEMED LIKE MY CAR WAS HAVING THIS SAME PROBLEM AND IT WAS A 2002 7 SERIES, I DECIDED TO CONTACT BMWUSA. THEY TOLD ME THAT THERE IS NO ACTUAL RECALL OUT THERE AND THAT THEY WOULD LOOK INTO THE MATTER FURTHER AND GIVE ME A CALL BACK. I FIND IT REALLY OUTRAGEOUS THAT MY VEHICLE IS EXPERIENCING THIS PROBLEM THAT BMW ITSELF WAS AWARE OF BACK IN MARCH, 2011 AND IS BEING TOLD THAT THIS IS NOT AN ACTUAL RECALL ACCORDING TO BMWUSA. ESPECIALLY WHEN BMW STATED IN THEIR MEMO THAT THIS COULD POSSIBLY RESULT IN A CRASH. I VALUE MY LIFE AND EVERYONE AROUND IT AND I FEEL THAT IF I CALL YOUR COMPANY WITH SUCH AN ISSUE THAT YOU HAVE ACKNOWLEDGED YOURSELF, THIS SHOULD BE A RECALL! THEY MENTIONED SOMETHING TO THE FACT THAT THERE HAS BEEN NO COMPLAINTS OF THIS ISSUE. IF YOU ARE AWARE OF THE PROBLEM, WHY DO YOU NEED COMPLAINTS? ARE YOU WAITING FOR SOMETHING TO HAPPEN, INSTEAD OF PREVENTING SOMETHING FROM HAPPENING? I WOULD SURELY APPRECIATE NHTSA LOOKING INTO THIS MATTER, AS I AM SURE MANY OTHER PEOPLE HAVE BEEN EFFECTED BY THIS SAME PROBLEM & NOT EVEN KNOW THAT A POSSIBLE RECALL WAS OUT THERE. *TR

TL* THE CONTACT OWNS A 2002 BMW 745LI. THE CONTACT STATED THE VEHICLE STALLED WITHOUT WARNING. IF THE VEHICLE HAD A HALF TANK OF GAS OR LESS THE VEHICLE WOULD NOT START. WHENEVER HE PUT A SMALL AMOUNT OF GASOLINE IN THE TANK USING A GAS CAN, THE VEHICLE WOULD START. THE CONTACT FOUND NHTSA RECALL CAMPAIGN ID NUMBER: 02V150000 (FUEL SYSTEM, GASOLINE: DELIVERY) THAT WAS RELATED TO THE ELECTRONIC FUEL PUMP. THE FAILURE COULD OCCUR WHEN THE FUEL TANK WAS AT A HALF TANK OR LESS. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS TOLD THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 138,000.

I JUST CAME ACROSS NHTSA ACTION NUMBER : PE11025 AND WANTED TO MAKE YOU AWARE OF THE FOLLOWING: I PARKED MY CAR IN FRONT OF MY DAUGHTER'S DAY CARE CENTER (THE GODDARD SCHOOL, SUWANEE) ON THE MONDAY BEFORE EASTER IN 2010 (MARCH 29, 2010). WHEN I CAME OUT, I DISCOVERED THE CAR APPROXIMATELY 40 YARDS AWAY CRASHED INTO THE EMBANKMENT OF THE NEIGHBORING PARKING LOT, AT AN INCLINE OF APPROXIMATELY 45 DEGREES. MY CAR WAS DAMAGED, AS WAS THE LANDSCAPING AT THE CRASH SITE, HOWEVER, NO ONE WAS INJURED. IN RESPONSE TO MY INQUIRY, BMW INDICATED THAT THERE WERE NO RECALLS RELATED TO ISSUES SUCH AS THE ONE I EXPERIENCED. THE REPAIR SHOP WAS BAFFLED BY THE ISSUE AS WELL AND SAID IT MIGHT BE ATTRIBUTABLE TO A FAULTY PARKING BRAKE ACTUATOR. THE VEHICLE STILL GIVES OCCASIONAL TRANSMISSION FAULT ERROR MESSAGES AND INDICATORS. I HAD TO FILE AN INSURANCE CLAIM AND CAN CONTACT THE COMPANY FOR DETAILS. I ALSO STILL HAVE PICTURES SOMEWHERE IF SOMEONE WOULD LIKE TO VIEW THEM. THE REPAIRS (MECHANICAL AND BODY WORK) WERE COMPLETED AT GODWIN AUTOMOTIVE IN DULUTH/JOHNS CREEK, GEORGIA. THE MILEAGE STATED ABOVE IS BASED ON MEMORY AND MY NOT BE ACCURATE. *KB

TRANSMISSION GOES INTO NEUTRAL WHEN I PUSH BUTTON TO STOP CAR,ALSO LOGIC 7 SOUND IS A PROBLEM. *TR

TL* THE CONTACT OWNS A 2002 BMW 745 LI. THE CONTACT STATED THAT WHILE REVERSING, THE GEAR SHIFTED INTO NEUTRAL INDEPENDENTLY. THE FAILURE WAS EXPERIENCED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO BE DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 106,112 AND THE CURRENT MILEAGE WAS 106,313.

WHEN CAR PUT IN REVERSE; TRANSMISSION GOES INTO NEUTRAL ABRUPTLY. TRANS IN NEUTRAL CODE APPEARS ON DASH. *TR

TL* THE CONTACT OWNS A 2002 BMW 745LI. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR MAT WAS CRACKED, WHICH IN TURN DEACTIVATED THE AIR BAG AND MADE THE LIGHT ILLUMINATE. THE FAILURE AND CURRENT MILEAGES WERE 81,500.

AFTER PICKING UP MY 2002 BMW 745LI FROM ORANGE COUNTY BMW ON 3/11/11 WITH A BILL OF $1,500.00 DOLLARS FOR NEW BATTERY CABLES AND A B-PILLAR SENSOR. TRANSMISSION FAILSAFE MODE LIGHT CAME ON. DATE 3/15/11; TURN SIGNAL, HORN AS WELL AS THE WIPER BLADES STOP WORKING. PLEASE HELP. *TR

RECALL CAMPAIGN NO. 10V-446, BMW BRAKE VACUUM PUMP I RECEIVE THE RECALL PAPER FROM BMW IN MAIL. I CALLED TO SCHEDULE THE SERVICE WITH BMW DEALER. THEY DENIED TO QUOTE IF MY CAR THAT WOULD BE DELIVERED ON THE SCHEDULE THEY GIVE ME WOULD BE READY IN 4 HOURS TIME THEY QUOTED OR SAME DAY, AND IF NOT DO THEY PROVIDE ME A LOANER? THEY DENIED ALL MY REQUEST, MEANING COMPLETING THE SERVICE SAME DAY OR PROVIDING ME THE LOANER. I CALLED BMW CENTER AND AMAZINGLY THEY WERE TRYING TO PASS ME TO DEALER, AND THEY WERE INSISTING THAT THIS IS THE DEALER CALL. I TRIED TO LET THEM UNDERSTAND THAT THE CAR IS TAKING TO BMW SERVICE CENTER BECAUSE OF BMW FAULT AND NOT MINE, AND THEY CAN NOT GET MY MEANS OF TRANSPORTATION WITHOUT PROVIDING ME A LOANER, OR THEY QUOTE AND DO THE JOB SAME DAY. IT SEEMS BMW MANAGEMENT BELIEVE THIS IS A FAVOR TO THE CUSTOMERS, AND DO NOT WANT TO AGREE AND ACCEPT THAT THEY HAVE PU THOUSANDS OF LIVES IN DANGER FOR MANY YEARS, AND THEY ARE RESPONSIBLE TO IX THE CARS IN A WAY NOT TO HASSLE THE CUSTOMERS. I AM FILING THIS COMPLAINT ON BMW MANAGEMENT BEHAVIOR AND IRRESPONSIBILITY TOWARDS CUSTOMERS. *TR

TL* THE CONTACT OWNS A 2002 BMW 745LI. THE CONTACT STATED THAT HE WOULD PERIODICALLY SEE A "FAIL SAFE DRIVE MODERATELY" MESSAGE ILLUMINATE ON THE DASHBOARD. WHILE HAVING THE VEHICLE SERVICED FOR A FLAT TIRE, THE CONTACT STATED THAT OIL WOULD LEAK FROM THE VEHICLE WHENEVER THE VEHICLE WAS SITTING ON AN ANGLE, INDUCING THE FAIL SAFE MODE. THE VEHICLE WAS NOT SERVICED FOR THE FAILURE AND THE FAILURE PERSISTED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 103,000.