2019 BMW X3 Complaints

BACKUP CAMERA NOT ON WHEN REVERSING: 1. ~AUG. 2019 WHEN I REVERSED MY CAR, THE BACKUP CAMERA DID NOT SHOW UP. MY CAR WAS IN BMW SPRINGFIELD NJ FOR REPAIR FROM 25 TO 27NOV2019. I WAS TOLD THERE WAS A RECALL (NHTSA CAMPAIGN ID 19V684000) AND SOFTWARE WAS UPDATED. 2.PROBLEM STILL EXISTED, MY CAR WAS IN SAME DEALERSHIP FOR REPAIR ON10FEB2020. 3. RAISED MY CONCERN (LEMON LAW) TO BMW CORPORATE, BMW ARRANGED MY CAR FOR REPAIR ON MAR. 19. 2020 AFTER THE REPAIR, MY REAR CAMERA VIEW WAS BACK BUT THE LEFT IMAGE (SENSING OBSTACLE WAS MISSING). 4. MY CAR WAS IN BMW ON APR. 9 2020 FOR REPAIR, STILL NOT WORKING. 5. MY CAR WAS IN BMW FOR PAIR ON MAY 26, 2020 AND I WAS TOLD TO WAIT THE COMPUTER TO BOOT UP AND THEN DRIVE. 6. I FOLLOWED BMW'S ADVICE, THE LEFT IMAGE (SENSING OBSTACLE WAS MISSING) IS BACK WITHOUT ANY PROBLEM, BUT MY REAR VIEW IMAGE SOMETIME DID NOT SHOW UP. I THINK THE LACK OF AN IMAGE IN THE BACK-UP CAMERA DISPLAY INCREASES THE RISK OF A CRASH, WHICH NEEDS FURTHER INVESTIGATION. PICTURE IS ATTACHED, SHOWING THE WHOLE BACKUP PROCESS, THE REAR VIEW CAMERA WAS MISSING THE IMAGE (~1MIN).

THE PANORAMIC SUNROOF EXPLODED WITH THE VEHICLE STOP AND WE INSIDE. THE GLASS BROKEN PIECES FELL ON THE COVER THAT WAS LUCKILY CLOSED. THE SUN ROOF HAD A HOLE IN THE MIDDLE. THE AUTO DEALER PROVIDE AN ESTIMATE OF $7,900 FOR THE REPAIR AND TOLD US TO CLAIM THE INSURANCE. WE UNDERSTAND THIS REPRESENT A DEFECT IN THE SUN ROOF AND SHOULD BE COVERED BY THE WARRANTY.

THE SPEEDOMETER IS INACCURATE. BMW TOLD ME THAT THEY HAVE A DIRECTIVE WHICH STATES THAT IT IS NORMAL FOR A SPEEDOMETER TO BE OFF BY UP TO 7MPH. THEY TOLD ME IT IS IMPOSSIBLE TO RECALIBRATE. I DO NOT KNOW MY TRUE SPEED WHICH IS DANGEROUS AND MAKES IT DIFFICULT TO KNOW IF I AM DRIVING WITHIN POSTED LIMITS. IT ALSO ADDS FALSE MILEAGE TO MY VEHICLE AS IT ALWAYS INDICATES A SPEED HIGHER THAN I AM ACTUALLY MAINTAINING.

TWO RECENT PROBLEMS: (1) THE TAILGATE OPENED ON ITS OWN TWICE. BOTH TIMES THE CAR WAS PARKED, ONCE OVERNIGHT. NO KEYS WERE PRESSED. (2) COMFORT ACCESS WORKS INTERMITTENTLY. SEVERAL TIMES, PRESSING THE HANDLE GROOVE EVOKED A CLICK BUT DID NOT UNLOCK THE CAR. THE DOOR DID UNLOCK WHEN I PRESSED THE UNLOCK BUTTON ON THE FOB.

WHILE DRIVING ALONG SECONDARY ROADWAY , WITH NO OTHER CARS WITHIN SIGHT OR OBSTRUCTIONS WITHIN VIEW, AUTOMATIC BRAKING OF THE VEHICLE OCCURRED. BRAKING ACTION WAS SEVERE ENOUGH TO CAUSE DRIVER TO BE PROPELLED AGAINST THE SEAT BELT SHOULDER STRAP. BRAKES RELEASED WITHIN APPROXIMATELY ONE SECOND AFTER APPLICATION. TOOK VEHICLE TO DEALER NEXT DAY AFTER EPISODE TO DIAGNOSE PROBLEM. SERVICE TECHNICIAN FOUND, " NO FAULTS " STATED, " OPERATION OF AUTOMATIC BRAKING ON OCCASION IS NORMAL OPERATION DUE TO THE SENSITIVITY OF THE FEATURE". IT WAS INDICATED TO ME THAT THE SERVICE TECHNICIAN CONTACTED BMW NA AND WAS GIVEN THIS EXPLANATION. WHEN ASKED IF THERE WAS A , "FIX I N THE WORK'S " TO RESOLVE THIS ISSUE , BMW NA REPLIED THEY CONSIDERED THIS OPERATION NORMAL FOR ALL OF THEIR VEHICLES WITH THIS BRAKING SYSTEM. I FIND THIS ANSWER UNACCEPTABLE. INADVERTENT BRAKE APPLICATION BY THE VEHICLE WHEN THERE IS NO VEHICLES OR OBSTRUCTIONS IN CLOSE PROXIMITY IS A SAFETY HAZARD. DRIVERS RUN THE RISK OF BEING REAR ENDED BY THOSE DRIVERS FOLLOWING TO CLOSELY ESPECIALLY WHEN THE FOLLOWING DRIVER HAS AN EXPECTATION THAT THERE IS NO TRAFFIC SITUATION THAT WOULD NECESSITATE THE CAR IN FRONT TO APPLY THEIR BRAKES. AUTOMATIC BRAKING SYSTEMS SHOULD BE DEACTIVATED UNTIL BMW NA CAN RESOLVE THIS PROBLEM.

WAS DRIVING IN THE CITY ABOUT 40MPH, AND AUTOMATIC BRAKING SYSTEM ENGAGED BUT THERE WAS NO HAZARD. NO CAR NEAR BY IN FRONT, BACK, OR BOTH SIDES. THIS HAPPENED 2/26/20 AROUND 10AM PT TOOK CAR TO DEALERSHIP. THEY CLAIMED THE CAR WAS DIRTY ON WINDSHIELD AND IS THE ONLY POSSIBLE REASON. CLAIMED THEY WERE NOT ABLE TO RECREATE THE ISSUE

FRONTAL COLLISION DETECTION EITHER DOES NOT WORK OR IS GIVING FALSE ALARMS. IT DIES NOT WARN WHEN THE VEHICLE IN FRONT IS IN CLOSE PROXIMITY AS IT IS DESIGNED TO DO SO. AT RANDOM TIMES IT WILL GIVE A FALSE NOTIFICATION. THIS IS MORE PREVALENT IF THE VEHICLE IS AT A STEEP ANGLE.

WITHOUT WARNING, THE DASHBOARD LIGHTS AND INDICATORS GO DARK. THE VEHICLE CAN BE STATIONARY OR IN MOTION WHEN IT HAPPENS. I HAVE CONTACTED THE DEALER, FIELDS BMW, TWICE. THE FIRST TIME THE SERVICE DEPARTMENT REPLACED THE BATTERY ON MY REMOTE KEY CONTROL, THE SECOND TIME SERVICE TOLD ME IT WAS A KNOWN PROBLEM AT BMW AND THEY WERE WORKING ON A SOFTWARE FIX. MY SECOND CONTACT WAS PROBABLY SIX WEEKS AGO, BUT IT HAPPENED AGAIN TWO DAYS AGO WHEN MY WIFE LOST THE DASHBOARD LIGHTS IN THE EVENING. IT IS VERY STARTLING (AND UNSAFE) TO LOSE THE DASHBOARD LIGHTS AND INDICATORS, ESPECIALLY AT NIGHT. NEITHER BMW NOR MY DEALER HAS INFORMED ME OF ANY PENDING SOFTWARE FIX.

WHILE DRIVING HOME JANUARY 11, 2020 AT APPROXIMATELY 8:30 PM ON A MAIN STREET THANKFULLY IN VERY LITTLE TRAFFIC, WHILE PROCEEDING TO TRAVEL THROUGH A TRAFFIC CONTROLLED INTERSECTION AT APPROXIMATELY 50 MPH THE AUTOMATIC EMERGENCY BRAKING SYSTEM ACTIVATED. THIS IS THE THIRD TIME THAT THIS HAS HAPPENED TO ME AND IF IT HAD BEEN A DAY/NIGHT WITH NORMAL HEAVY TRAFFIC, THE POSSIBILITY OF A REAR END COLLISION WOULD HAVE BEEN GREAT. PREVIOUSLY AS WELL AS DURING THIS OCCURRENCE, THE DRIVER IS FORCEFULLY PITCHED FORWARD BUT THE SIMULTANEOUS HIGH PITCHED SOUND DID NOT OCCUR AND I DID NOT NOTICE AN ICON FLASHING ON THE DASH AS BEFORE. THIS OCCURRENCE DID SEEM TO BE OF LONGER DURATION THAN THE PREVIOUS INCIDENT. THESE HAPPENED ON 1/11/2020 WITH THE TWO PREVIOUS INCIDENTS ON 12/02/19 AN 12/11/19 RESPECTIVELY.

PUT THE CAR IN PARK, IN A DRIVEWAY WITH A SLIGHT INCLINE, TURNED OFF THE IGNITION, AND WENT INTO THE HOUSE. THE CAR ENGAGED AND ROLLED DOWN THE HILL. PULLED IT BACK UP THE DRIVEWAY, AND TWO MORE TIMES PUT IT IN PARK, TURNED OFF THE IGNITION, AND THE CAR ENGAGED AND ROLLED DOWN THE DRIVEWAY.