2011 BMW X5 Complaints
View complaints related to 2011 BMW X5. The complaints found here are submitted by actual consumers with first hand experience. There are more than 330 complaints submitted for the 2011 BMW X5. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 BMW X5 SAV- LA MESA, CA
MY VEHICLE IS HAVING A RECALL REGARDING THE IN-TANK FUEL PUMP SINCE OCTOBER 2016 BMW OF SAN DIEGO HAS FAILED TO PROVIDE A REPLACEMENT PART IN A TIMELY MANNER AND BMW OF EL CAJON HAS JUST PROVIDED THE NECESSARY PART FOR MY PERSONAL VEHICLE I HAVE WAITED ALMOST A YEAR FOR A PART TO BE PROVIDED FOR MY VEHICLE. MOREOVER, THE CAR HAS BEEN EXPERIENCING FAILURES IN IGNITION AND STALLING DUE TO THIS PARTICULAR ISSUE AND POSSIBLY OTHER ISSUES THAT ARE DERIVED FROM THIS SPECIFIC RECALL. OTHER ISSUES REGARDING THE ENGINE COULD BE IN QUESTION DUE TO THE FACT THAT THE ENGINE RARELY SHUTS BY ITSELF WHEN STARTING THE IGNITION, ALSO THERE IS A PROBLEM INVOLVING COLD STARTS IN MOST BMW VEHICLES AND MY CAR IS NOT AN EXCEPTION. THE ENGINE SHUTTING OFF BY ITSELF IS A SPECIAL CONCERN BECAUSE THIS MAY MEAN THERE ARE OTHER FAULTY PARTS LOCATED DEEP WITHIN THE VEHICLE.
Source: NHTSA WEB SITE -
2011 BMW X5- GRAND PRAIRIE, TX
WELL LAST YEAR AT THIS EXACT SAME TIME THE FRONT DRIVE SHAFT BROKE CAUSING A DOMINO EFFECT OF DAMAGES THE FRONT DRIVE SHAFT SNAPPED AND SMASHED THE TRANSMISSION PAN AND DENTED THE EXHAUST PIPE. SERVICE ADVISER AT DEALER WAS NOT WANTING TO REPAIR THE DAMAGES UNDER RECALL PROGRAM ACTED LIKE THEY HAVE NEVER HEARD OF THIS ISSUE OR THE RECALL IN EFFECT. AFTER I PRESENTED ALL MY FINDINGS THEY CONTACTED BMW NA AND THEY AGREED TO REPLACE THE TRANSMISSION ,EXHAUST AND THE DRIVE SHAFT AT NO ADDITIONAL COST TO ME. HOWEVER I DID END UP PAYING OVER $4K FOR OTHER OIL LEAKS ETC. NOW THE VEHICLE IS BACK AT THE DEALERS WITH POPPING NOISE VERY HARD JERKING. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION THEY NOW CLAIM THAT THE TRANSFER CASE IS BAD AND IT'LL COST $2700 (FOR THE PART ALONE) AND LABOR TO REPLACE THIS TO FIX THE ISSUE. I LOOKED UP ON LINE AND THERE ARE SEVERAL PEOPLE HAVING THE SAME ISSUE AND BMW IS NOT DOING ANYTHING ABOUT THIS. SURELY THE FRONT DRIVE SHAFT AND THE TRANSMISSION ARE CONNECTED TO THE TRANSFER CASE. SO IF THE DRIVE SHAFT HAS CAUSED THE TRANSMISSION TO GO OUT ONCE THEN THAT MALFUNCTION MUST HAVE DAMAGED THE TRANSFER CASE ALSO OR IF THE INSTALL WAS NOT DONE CORRECTLY THIS COULD HAVE DAMAGED THE TRANSFER CASE. WHICH I BELIEVE BMW SHOULD ADDRESS UNDER THE RECALL FOR FRONT DRIVE SHAFT. WHY IS NO ONE TAKING ANY ACTION ON THIS MATTER. A FAULTY TRANSFER CASE IN THE X5 CAN CAUSE LOSS OF DRIVE AND THIS CAN CAUSE SERIOUS INJURIES OR DEATH IF THE OCCUPANTS ARE ON A FREEWAY OR IN AN INTERSECTION ETC WHERE THEY ARE STUCK. WHAT WOULD IT TAKE FOR SOMEONE TO LOOK AT THIS ISSUE AND HOLD THE MANUFACTURERS ACCOUNTABLE FOR SUCH DEFECTIVE AND POOR QUALITY PRODUCTS.PREMIUM DOLLAR FOR THESE CARS DEMANDS PREMIUM SERVICE AND CUSTOMER CARE. CURRENTLY MY CAR SITS IN THE SHOP WITH A REPAIR ESTIMATE OF ALMOST $9K TO REPLACE TURBO HOSES AND TRANSFER CASE.
Source: NHTSA WEB SITE -
2011 BMW X5 SAV- PHILADELPHIA, PA
DRIVE THE VEHICLE ON VACATION AND THE ENGINE WOULD STUDDER AND STALL ON THE HIGHWAY AND AN ERROR PROMPTED ON THE VEHICLE DASHBOARD THAT DISPLAYED "ENGINE MALFUNCTION" REDUCED POWER. OCCASIONALLY THE VEHICLE ENGINE WOULD CUT OFF WHILE ON THE ROAD AND NEEDED TO BE TOWED TO THE DEALERSHIP. THE DEALER DIAGNOSED THAT IT HAS A HIGH PRESSURE FUEL PUMP MALFUNCTION THAT NEEDED TO BE REPLACED AND ALTHOUGH THE VEHICLE IS NOT PART OF THE RECALL IT SHOWED THE SAME SYMPTOMS AS SOME PROBLEMATIC MODELS. THIS OCCURRED WHILE DRIVING THE VEHICLE ON BOTH LOCAL ROADS AND THE HIGHWAY. IN ONE OCCASION, I NEEDED TO RESTART THE CAR TO GET IT TO A SAFE LOCATION.
Source: NHTSA WEB SITE -
2011 BMW X5- SAN JOSE, CA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS CREEK BMW (LOCATED AT 4343 STEVENS CREEK BLVD, SANTA CLARA, CA 9505 (800) 298-1501) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BMW X5- SYOSSET, NY
OVER ONE YEAR THERE ARE 3 RECALL INCOMPLETE WITH MY CAR: 1. FEB 05, 2016 NHTSA RECALL NUMBER16V071, DRIVER'S FRONT AIR BAG 2. MAY 13,2016 NHTSA RECALL NUMBER16V311 FRONT DRIVESHAFT 3. OCT 13,2016 NHTSA RECALL NUMBER16V746 IN-TANK FUEL PUMP
Source: NHTSA WEB SITE -
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2011 BMW X5- JAMAICA, NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BAYSIDE BMW DEALER, LOCATED ON 266 EAST SHORE RD, GREAT NECK, NY 11020, WHERE IT WAS INFORMED THE REMEDY PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCE A FAILURE. PART DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BMW X5 DIESEL SAV- SAMMAMISH, WA
TAKATA AIRBAG RECALL AFTER RECEIVING NOTIFICATION IN THE MAIL REGARDING THE TAKATA AIRBAG RECALL FOR OUR 2011 BMW X5 DIESEL, WE HAVE REPEATEDLY AND UNSUCCESSFULLY TRIED TO SCHEDULE A REPAIR FOR OUR VEHICLE AT OUR LOCAL SERVICE CENTER (BMW OF SEATTLE). WE WERE INFORMED WE WERE NOT A PRIORITY AND MIGHT NEVER GET THE PROBLEM FIXED DUE TO OUR PRIORITY LEVEL.
Source: NHTSA WEB SITE -
2011 BMW X5- PASADENA, TX
TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V071000 AND 16V634000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ADVANTAGE BMW IN HOUSTON, TEXAS) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BMW X5- LINDENHURST, NY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HABBERSTAD BMW OF BAY SHORE, NEW YORK WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 BMW X5- RADFORD, VA
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AT 540-342-3733 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE