2012 BMW X5 Complaints

I HAVE A 2012 BMW X5 WITH ABOUT 70K MILES ON IT. ABOUT 12-18 MONTHS AGO, I STARTED NOTICING ISSUES WITH SHUDDER/SHAKE WHEN TURNING AT LOW SPEEDS. I MENTIONED IT TO BMW SERVICE BUT THEY TOLD ME THAT THEY DON'T SEE ANY ISSUES. ABOUT 4-5 MONTHS BACK WHEN I COMPLAINED AGAIN, THIS TIME THEY TOLD ME THAT THERE IS AN ISSUE. THE ISSUE IS WITH THE TRANSFER CASE. THEY SAID IT'S A VERY EXPENSIVE REPAIR AND TOLD ME THE ORIGINAL PARTS+LABOR RUNS AT OVER $7,000 BUT I CAN GET A REFURBISHED PART AT AROUND $3,200. FOR A VEHICLE LIKE BMW, I DIDN'T EXPECT IT TO HAVE SUCH MAJOR ISSUES SOON AFTER THE WARRANTY ENDED. I DID SOME RESEARCH AND I SEE SO MANY INDIVIDUALS REPORTING THE EXACT SAME ISSUES WITH BMW X5 IN THAT TIME RANGE. I HOPE BMW WILL ACCEPT THE PROBLEM AND ISSUE A SAFETY RECALL FOR IT SO WE, THE CUSTOMERS, DON'T HAVE TO PAY FOR SUCH A MAJOR ISSUE WITH THE CAR. AFTER THIS EXPERIENCE, I HAVE DECIDED NOT TO BUY ANYMORE BMWS AND HAVE BEEN RECOMMENDING THE SAME TO OTHERS.

HESITATION STARTING THE CAR, DIAGNOSIS BY DEALER WAS FUEL PUMP FAILING. MILEAGE WAS 65,000. COST TO REPAIR 1500.00. I SEE THERE WAS A RECALL FOR MODEL YEARS 2008-2011.

I WAS DRIVING ON THE HIGHWAY WITH A POSTED SPEED LIMIT OF 70 MPH WITH MY FAMILY ON A ROAD TRIP. THE CHECK ENGINE LIGHT CAME ON AND SAID ENGINE IS OVERHEATTED AND POWER IS REDUCED. WHEN I TRIED TO PRESS DOWN ON THE GAS, THE CAR WOULD NOT GO FASTER. TRAFFIC WAS A BIT HEAVY AND I WAS GOING 70 MPH WITH TRAFFIC BEHIND ME. IT WAS NERVE WRECKING TO SLOW DOWN (BECAUSE THE CAR ISN'T PRODUCING ANY POWER BECAUSE THE ENGINE IS OVERHEATTED) DUE TO PHYSICS AND NEEDING TO PULL OVER TO THE SIDE OF A BUSY HIGHWAY. WHEN I TOOK THE CAR TO THE MECHANIC, THEY TOLD ME THE WATER PUMP HAS FAILED. MY CAR ONLY HAS 55K MILES ON IT.

LAST SATURDAY 11/11/2017, WE AS A FAMILY (ME, MY WIFE AND MY 6 YEAR OLD CHILD), STARTED TO GO ON A 3 HOUR DRIVE FROM OUR HOME TO TELIMENA STATE PARK TO WATCH FOR THE FALL FOLIAGE COLORS THROUGH THE BEAUTIFUL TELIMENA NATIONAL SCENIC BYWAY IN ARKANSAS. IT IS PART OF A HUGE OUACHITA NATIONAL FOREST. LITTLE DID WE KNOW THAT WE ARE FIRST TIMERS AND WE DID NOT ANTICIPATE OUR T-MOBILE CELL PHONE SIGNALS WILL QUIT ON US. EVERYTHING WAS GOING GOOD UNTIL A POINT WHERE MY ENGINE ALMOST QUIT ON ME WITH A WARNING MESSAGE "ENGINE IS NOW WORKING AT A REDUCED SPEED AND ADVISED TO SEE NEAREST BMW DEALER", WE WERE ON A SPEED OF ABOUT 60MPH AND THE CAR DOES NOT ACCELERATE ALL OF A SUDDEN, IT WAS EXTREMELY EXTREMELY SCARY AND TERRIFYING. WITH ALL THE TRAFFIC, WE BARELY MANAGED TO DIVERT A POTENTIAL ACCIDENT AND PULLED OVER TO THE SIDE AND SHUT DOWN THE CAR. WE MANAGED TO SURVIVE THE SUDDEN ENGINE QUITTING ON US ON A SPEEDY ROAD. THIS IS EXTREMELY LIFE THREATENING. WE DID NOT HAVE OUR CELL PHONE SIGNAL AND WE WERE STRANDED FOR SOME HELP FOR ABOUT 4 HOURS. WE DID NOT WANT TO TAKE CHANCES DRIVING THIS CAR AND DO ANOTHER LIFE THREATENING EXPERIENCE. WE MANAGED TO GET SOME HELP AND GET OUT OF THERE. NEXT DAY WITH SOME HELP, I MANAGED TO DRIVE THE CAR SLOWLY BY MYSELF AND A FRIEND FOLLOWING ME. WE MADE IT TO THE DEALERSHIP IN BMW PLANO. RECENTLY I HAD A RECALL WORK DONE WITH BMW PLANO ON 10/30-11/1 FOR 3 ITEMS. FRONT AIRBAG, FRONT DRIVESHAFT, MASS AIRFLOW SENSOR. YESTERDAY THEY RETURNED THE CAR MENTIONING THAT THE ISSUE IS POSSIBLY RELATED TO OTHER UNRELATED ITEMS. (1) CHARGE PIPE NEAR THROTTLE BODY IS CRACKED / TORN / LEAKED.. CHARGE PIPE CODES SEEN DURING SMOKE TESTING I BOUGHT THIS CAR ON 30TH DEC 2016 WHEN THE MILEAGE ON THE CAR WAS AROUND 48000 MILES AND IT WAS WORKING FINE UP UNTIL THIS LIFE THREATENING AND TERRIFYING SITUATION NOW AT CURRENT MILEAGE OF 57000 MILES.

EGR COOLER AT FRONT OF ENGINE IS LEAKING EXHAUST. EXHAUST DIESEL SMELL IS COMING IN SIDE THE CABIN. DRIVER AND PASSENGERS SMELLING DIESEL EXHAUST. DETERIORATING HEALTH OF FAMILY ADULTS AND KIDS. UNSAFE. NUMEROUS COMPLAINTS ARE ALREADY FOUND ONLINE. REACHED OUT TO BMW NORTH AMERICA [email protected] AND THEY WONT COVER IT. 2012 BMW X5 XDRIVE35D 57200 MILES ON CAR. THIS IS UNSAFE CAR. DIESEL SMELL INSIDE CAR IS BAD. MY EMAIL [XXX] PHONE [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

2012 BMW X5 XDRIVE50I PURCHASED 10-25-2014 AS CERTIFIED PRE-OWNED FROM BMW OF AUSTIN WITH 54,554 MILES AND EXTENDED WARRANTY TO 8-1-17 OR 100,000 MILES. ALL SERVICE WORK AND MAINTENANCE PERTAINING TO ENGINE DONE AT BMW OF AUSTIN ON TIME AS SCHEDULED. NUMEROUS RECALL WORK PERFORMED UNDER WARRANTY. NUMEROUS ISSUES WITH ENGINE HESITATION DURING ACCELERATION REPORTED TO DEALER, INVESTIGATED BY DEALER, AND SUPPOSEDLY "FIXED" BY DEALER. PROBLEMS WITH ENGINE HESITATION AT ACCELERATION PERSISTED. PROBLEM REPORTED TWICE TO DEALER THE LAST MONTH OF ELIGIBLE WARRANTY ALONE ALONG WITH STATEMENT THAT ENGINE WAS BURNING THROUGH AN EXCESSIVE ABOUT OF BMW SUPPLIED SYNTHETIC OIL (ON 7/5/17 AND AGAIN ON 7/21/17). ENGINE FINALLY SEIZED ENTIRELY ON 10/25/17 AT 89,000 MILES WHILE DRIVING AT 50 MPH AND WAS TOWED TO BMW OF AUSTIN. SERVICE REP STATED THEY COULD NOT GET THE ENGINE STARTED AND REQUESTED APPROVAL TO CRACK OPEN THE ENGINE COMPARTMENT TO INVESTIGATE. THE WORK WAS APPROVED AND HE SAID THERE WAS "UNUSUAL AND SEVERAL SCORING ON THE NUMBER 6 CYLINDER THAT WOULD REQUIRE REPLACING THE ENGINE." THIS TYPE OF CATASTROPHIC ENGINE FAILURE IS NOT USUAL FOR A WELL MAINTAINED ENGINE. THE NUMEROUS RECALLS ON THIS VEHICLE ARE SUSPECT IN THE EARLY ENGINE FAILURE. THE KNOWN DEFECTS IN MATERIAL PARTS ASSOCIATED WITH THE FRONT DRIVE SHAFT BEING THE MOST SUSPECT. TO DATE, BMW USA IS ONLY WILLING TO OFFER $5000 TOWARDS REPAIR OR TRADE IN (NOW ONLY WORTH $2500 DUE TO NON-FUNCTIONING ENGINE). I STRONGLY BELIEVE THIS ISSUE SHOULD BE HANDLED UNDER THE 10 YEAR/120000 MILE EXTENDED WARRANTY PROVIDED BY BMW FOR REPAIRS RELATED TO THE AFOREMENTIONED RECALLS. THEY DISAGREE.

AT 75K MILES MY BMW X5 BEGAN SHUTTERING WHILE MAKING SHARP, SLOW TURNS. I THOUGHT IT WAS THE NEW TIRES WE PUT ON. THEN THE STUTTERING HAPPENED WHEN COMING TO A STOP, AS WELL. TOOK IT TO THE DEALERSHIP WHERE IT HAS BEEN SERVICED ALL ALONG AND THEY SAID THE TRANSFER CASE NEEDS TO BE REPLACED. REALLY, AT 75K MILES. WHEN I WENT ONLINE TO RESEARCH THE ITEM I FOUND THAT THE PREVIOUS YEAR MODEL WAS A RECALL. OBVIOUSLY, BMW DID NOT FIX THE ITEM ON THE 2012 THAT I OWN. A FAULTY TRANSFER CASE IN THE X5 CAN CAUSE LOSS OF DRIVE AND THIS CAN CAUSE SERIOUS INJURIES OR DEATH IF THE OCCUPANTS ARE ON A FREEWAY OR IN AN INTERSECTION ETC WHERE THEY ARE STUCK. WHAT WOULD IT TAKE FOR SOMEONE TO LOOK AT THIS ISSUE AND HOLD THE MANUFACTURERS ACCOUNTABLE.

TAKATA RECALL NHTSA RECALL 16V071 HAS STATUS THAT REMEDY PARTS ARE AVAILABLE. DESPITE OF THIS, MY LOCAL BMW DEALER (PETER PAN BMW IN SAN MATEO, CALIFORNIA) SAYS PARTS ARE NOT AVAILABLE AND THAT IT STILL WILL TAKE SEVERAL MONTHS DUE TO PARTS BEING SHIPPED FROM EUROPE. I DON'T FIND IT ACCEPTABLE THAT BMW IS DELAYING SUCH REPAIRS AND WOULD EXPECT BMW TO USE EXPEDITED SHIPPING SOLUTIONS TO COMPLETE THIS CRITICAL FIX. *CN

TL* THE CONTACT OWNS A 2012 BMW X5. THE CONTACT STATED THAT WHILE THE VEHICLE WAS BEING REVERSED, THE STEERING WHEEL SEIZED AND DIFFICULT TO MANEUVER. THE VEHICLE WAS TOWED TO FAULKNER BMW LOCATED AT: 1530 MANHEIM PIKE, LANCASTER, PA 17601, (717) 569-4269, TO BE DIAGNOSED. THE CONTACT STATED THAT THE IDLER PULLEY BOLT FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V550000 (STEERING, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

TAKATA RECALL (THIS IS MORE OF A CONCERN AND REQUEST FOR HELP RATHER THAN AN INCIDENT. I WAS DIRECTED TO THIS WEBSITE BY THE RECALL NOTICE. NO OTHER INSTRUCTIONS OTHER THAN THE URL WERE GIVEN) I LIVE ON GALVESTON ISLAND IN TEXAS, SOUTH OF HOUSTON. IT IS ONE OF THE HOTTEST, MOST HUMID PLACES IN THE US. MY PASSENGER SIDE AIRBAG WAS RECALLED IN MARCH OF 2017. DESPITE REPEATED REQUESTS TO BMW, THEY STILL WILL NOT REPLACE THE RECALLED AIRBAG. I AM CONCERNED BECAUSE IN APRIL 2016, NOT FAR FROM WHERE I LIVE, A 17 YEAR OLD GIRL WAS KILLED BY SHRAPNEL FROM HER AIRBAG IN A CRASH THAT SHE OTHERWISE WOULD HAVE WALKED AWAY FROM.