2011 BMW X5 Complaints

ON SUNDAY 08/16/2016, MY 2011 BMW X5 LOST STEERING POWER, AND I GOT A BUNCH OF ERRORS ON THE DASHBOARD INCLUDING ENGINE NOT CHARGING. WHEN I LOOKED UNDER THE HOOD, I WAS ABLE TO SEE THAT THE ENGINE BELT IS OFF ITS TRACK, AND IDLE PULLEY HAS BROKEN OFF. THIS IS THE SAME FAILURE FOR WHICH BMW CREATED A RECALL: (RECALL NUMBER -NHTSA CAMPAIGN ID-: 12V5500, RECALL DATE: 11/27/2012, COMPONENT: STEERING: HYDRAULIC POWERS ASSIST SYSTEM). ON MONDAY 08/15/2016, I CALLED BMW OF NORTH AMERICA LLC AND INFORMED OF THE FAILURE AND REQUESTED THAT THEY PAY ASSISTANCE SINCE THE ISSUE WAS A KNOWN DESIGN FLAW UNDER THE RECALL ABOVE. REPAIRS WERE MADE TO THIS CAR (BMW OF ROCKVILLE, 12/21/2012), BUT FAILURE APPEARS TO CONTINUE TO REPEAT. BMW INSTRUCTED ME TO TOW THE CAR TO THE BMW DEALER AND ONCE AN ESTIMATE FROM THE DEALER WAS GIVEN THEY WILL MAKE A DECISION. THE ESTIMATE WAS AVAILABLE MONDAY, AND WHEN I CALLED THEM BACK TUESDAY MORNING, THEY INFORMED ME THAT A DECISION WILL BE MADE WITHIN 24-48 HOURS. I CALLED EVERY DAY AFTER THE PERIOD FOR THREE DAYS, BUT WAS NEVER TRANSFERRED TO THE CASE MANAGER (SAM), INSTEAD, I WAS ASKED TO SUPPLY MY INFORMATION OVER AND OVER. ON MONDAY 08/22, I CALLED AND REQUESTED TO TALK TO A SUPERVISOR. THE SUPERVISOR SOUNDED IRRITATED BY MY CALL, AND PROCEEDED TO TELL ME THAT A DECISION WILL BE MADE WITHIN 5 BUSINESS DAYS. TWO DAYS LATER, SAM CALLED ME AND INFORMED ME THAT HE GOT THE PAPERWORK, AND WILL BE WORKING ON MY CASE. ON TUESDAY 08/30, I CALLED BMW BACK SINCE I HAVEN'T HEARD BACK FROM THEM, I REQUESTED TO TALK TO SAM, BUT THE PHONE ASSISTANT INFORMED ME THAT HE IS NOT AVAILABLE, BUT BASED ON THE NOTES AVAILABLE TO HER, I AM BEING DENIED BECAUSE OF THE HIGH MILEAGE ON THE CAR (62K MILES). AFTER TWO WEEKS OF STRINGING ME ALONG, BMW DIDN'T EVEN BOTHER TO CALL ME WITH THE BAD NEWS. THIS IS A DESIGN FLAW THAT BMW SHOULD OWN AND PAY FOR

AS I WAS DRIVING A CHECK BATTERY LIGHT CAME ON, I DROVE FOR APPROX 2 MORE MINS AS I TRIED TO PARK AN ENGINE MALFUNCTION LIGHT CAME ON. THEN THE STEERING WHEEL FROZE AND I COULD NOT CHANGE GEARS. I BLOCKED CITY STREET TRAFFIC FOR OVER 2 HRS BEFORE A TOW TRUCK COULD GET ME. AT THE TIME OF THE MALFUNCTION I WAS DRIVING 15-20 MPH. THANKFULLY, I WAS NOT ON A FREEWAY OR THIS WOULD HAVE BEEN A MAJOR ACCIDENT. I WAS TOLD BY BMW THAT THE DRIVE BELT FELL APART, (WHILE I WAS DRIVING) IT WENT INTO THE ENGINE AND DESTROYED THE TIMING CHAIN AND CAM SYSTEM. THE ENGINE IS DAMAGED BEYOND REPAIR. I FEEL THIS IS A DESIGN FLAW THAT THE DRIVE BELT WOULD DESTROY THE ENGINE IN A MATTER OF 2 MINS AND/OR IT IS DEFECTIVE DRIVE BELT. THE CAR HAS APPROX 42K MILES. BMW OFFERED FOR ME TO PAY $2800 FOR THEM TO TAKE THE ENGINE APART AND INVESTIGATE THE ENGINE MALFUNCTION. THIS CAR HAS HAD NUMEROUS PROBLEMS SINCE I PURCHASED IT. ATTACHED ARE MY SERVICE RECORDS.

TAKATA RECALL THIS DEFECTIVE ITEM REMAINS UNFIXED. MY FAMILY IS SUBJECT TO "SERIOUS INJURY OR DEATH" BECAUSE THERE IS NOT SIGNIFICANT PRESSURE FOR THE ISSUE TO BE RESOLVED. CALLS TO BMW HAVE NOT HELPED, THEY REMAIN CONTENT TO SAY THAT THE PARTS ARE NOT AVAILABLE. THE OFFER NO HELP, SUCH AS HONDA MAY BE DOING. TAKATA APPEARS TO BE UNDER NO PRESSURE TO RESOLVE. IT APPEARS THEY HAVE NO TROUBLE MAKING AIRBAGS FOR NEW CARS BUT NOT FOR THIS RECALL. PLEASE INCREASE THE PRESSURE, IMPOSE FINES, ETC, TO GET THEIR ATTENTION.

I RECEIVED THE ORIGINAL RECALL NOTICE IN MARCH 2016 FOR MY DRIVERS FRONT AIR BAG, RECEIVED ANOTHER ONE JULY 2016 FOR PASSENGER FRONT AIR BAG. WONDERING HOW MANY OTHER ONE'S I WILL RECEIVE. NOTHING HAS BEEN REPAIRED. ALL I HEAR IS BY SUMMER, THEN BY MID SUMMER NOW, THEY DON'T KNOW. BUT THEY SUGGEST I WARN ANYONE DRIVING MY CAR THEY COULD GET KILLED IF IN AN ACCIDENT. I CONSIDER THAT I AM DRIVING A $85000 DEATH TRAP. SINCE THERE IS SUCH DANGER SHOULD NOT SOMEONE HAVE TO PROVIDE ME WITH A LOANER CAR OR RENTAL AT THEIR EXPENSE!. BECAUSE I AM TELLING YOU IF I OR SOMEONE SHOULD BECOME INJURED OR DEAD THE LAWSUIT WILL BE BIG. ISN'T THERE SOME TIMEFRAME THAT BMW HAS TO COMPLY IN.?? I WAS INFORMED TODAY BY BMW THAT THEY DO NOT HAVE ANY TIMEFRAME "MAYBE" BY END OF MONTH, HAHA BEEN HEARING THAT SINCE MARCH "MAYBE" "MAYBE" "MAYBE".

DRIVER SIDE AIRBAG RECALL IN FEBRUARY AND WE STILL HAVE NOT RECEIVED THE PART. 6 MONTHS IS UNACCEPTABLE WHEN IT COMES TO THE SAFETY OF MYSELF AND MY FAMILY.

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V364000 (AIR BAGS) AND 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 09/08/16*LJ UPDATED 09/28/16.*JB

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V364000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 16V364000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AT 84,500 MILES, DURING FRONT DRIVESHAFT RECALL SERVICE, THE VEHICLE WAS DIAGNOSED WITH A FAILED TRANSFER CASE. SYMPTOMS INCLUDE VIBRATION DURING ACCELERATION, AND TURNING.

TAKATA RECALL. MY VEHICLE IS THE SUBJECT OF 2 TAKATA AIRBAG RECALLS -- #16V071 (MARCH 2016) AND #16V364 (MAY 2016). IT IS REGISTERED AND USED MOSTLY IN NAPLES, FLORIDA -- PART OF BMW'S DESIGNATED HIGH ABSOLUTE HUMIDITY AREA ("HAHA"). I WAS TOLD IN MAY THAT PARTS WOULD BE AVAILABLE THIS SUMMER. I WAS TOLD THIS MORNING THAT PARTS MIGHT BE AVAILABLE IN SEPTEMBER. IN A SITUATION SUCH AS THIS -- WHICH INVOLVES A POTENTIALLY LIFE-THREATENING DEFECT -- I RESPECTFULLY REQUEST THAT NHTSA TAKE ALL APPROPRIATE LEGAL ACTION TO FORCE DEALERS TO MAKE LOANER CARS AVAILABLE TO AFFECTED CAR OWNERS ONCE A REASONABLE PERIOD OF TIME HAS ELAPSED FROM THE DATE OF THE INITIAL RECALL. OTHERWISE, THERE IS NO INCENTIVE FOR CAR DEALERS/MANUFACTURERS TO MOVE QUICKLY -- THE LONGER THEY WAIT, THE FEWER CARS THEY WILL BE REQUIRED TO REPAIR. THANK YOU FOR YOUR CONSIDERATION OF MY REQUEST. *TR