2011 BMW X5 Complaints

THIS COMPLAINT SPECIFICALLY ADDRESSES THE RECALL LISTED BELOW. EVEN THOUGH THIS RECALL WAS ISSUED IN APRIL, NO RESOLUTION HAS BEEN AVAILABLE. THE VERY THING THE RECALL WAS TRYING TO PREVENT, HAPPENED TO ME AND MY FAMILY. REPORT RECEIPT DATE: APR 10, 2014 NHTSA CAMPAIGN NUMBER: 14V176000 I WAS STRANDED FRIDAY, 09/19/14, ALONG WITH MY WIFE AND DOG BY MY NEW TO ME X5. YES, IT WAS THE VANOS RECALL BOLTS THAT FAILED. THE CAR ONLY MADE IT A FEW HUNDRED YARDS AFTER THE CEL AND ENGINE MALFUNCTION LIGHTS CAME ON. THE CAR SHOOK, SPUTTERED, AND DIED AND WOULD NOT RESTART. WE WERE LEFT IN A DANGEROUS SITUATION. ADDITIONALLY, SINCE THE CAR WOULD NOT START, WE COULD NOT GET IT INTO NEUTRAL. IT ENDED UP TAKING US MORE THAN 5 HOURS TO GET A TOW TRUCK THAT HAD THE EQUIPMENT THAT WOULD HELP US. NO TOW TRUCK OPERATOR KNOWS HOW OR IS WILLING TO CRAWL UNDER AND REMOVE THE TRANSMISSION COVER AND UNLOCK THE GEARS. THE LACK OF ABILITY TO GO THIS ELECTRONIC TRANSMISSION INTO NEUTRAL IS REALLY UNBELIEVABLE. I CANNOT IMAGINE A MUCH MORE UNSAFE SCENARIO. I CHECKED ON THE VANOS BOLTS RECALL TWICE IN THE LAST MONTH AND WAS TOLD NO PARTS WERE AVAILABLE. THIS RECALL SHOULD HAVE BEEN HANDLED IN A TIMELY MANNER AND NOT LEFT UNTIL THE CAR FAILS AND PLACES IT'S OWNERS IN A VERY DANGEROUS SITUATION. I'M WAITING TO HEAR BACK FROM BMW OF NASHVILLE ABOUT HOW EXTENSIVE THE DAMAGE IS TO INTERNALS, BUT THEY ALREADY CALLED AND SAID IT IS SHEARED / BROKEN VANOS BOLTS. SPECIFICALLY THE RECALL ISSUE. P.S. THIS HAPPENED ON FRIDAY. I TRIED TO GET A LOANER CAR, FRIDAY, SATURDAY, AND TODAY AND AM TOLD NONE ARE AVAILABLE. WE NEVER RAN INTO THAT SITUATION WITH OUR LAST 2 VEHICLES, WHICH WERE BOTH INFINITI'S. IT'S RIDICULOUS THAT I AM STRANDED AND CAN'T EVEN GET TO WORK DUE TO A RECALL FOR A CAR THAT ONLY HAS 47K MILES. *TR

ONE YEAR AGO, MADE A LEFT HAND TURN FROM COMPLETE STOP, ACCELERATING TO 40 MPH? MAYBE? WHEN I HEARD AN AWFUL CRUNCHING NOISE, I STOPPED AND SAW MY X5'S DRIVE SHIFT DROPPED DOWN SOME OIL CAME OUT. THE PROBLEM BECAUSE THE FRONT DRIVE SHIFTS U-JOINT FAILURES. *TR

THE CAR WARNING LIGHT CAME ON AS "REDUCED POWER". TOOK THE CAR INTO CREVIER BMW IN SANTA ANA. THERE IS A RECALL ON THE VANOS SYSTEM FOR OUR CAR. WE HAVE HAD MULTIPLE PROBLEMS BEFORE THIS AS WELL. LAST JUNE, THE ENGINE OIL HOUSING UNIT WAS REPLACED. NOW THE PROBLEM POINTS TO THE VANOS ON THE DIAGNOSTIC TEST DONE AT THE DEALER. HOWEVER, THE DEALER AND BMW NORTH AMERICA WILL NOT ADDRESS THE ISSUES. BOTH KEEP TELLING US THAT THE "PARTS ARE NOT AVAILABLE" AND THAT THERE IS A RECALL ON THE VEHICLE BUT WILL LOOK INTO IT ONLY WHEN OR IF THE PARTS BECOME AVAILABLE. THUS, FOR THEM TO REPAIR THE ISSUES RIGHT NOW, WE WOULD NEED TO PAY. THIS SEEMS TO BE A SCAM AND CONVENIENCE ON THEIR PART NOT TO ADDRESS THE ISSUES. I WOULD ASK NHTSA TO PLEASE LOOK INTO THIS TYPE OF PRACTICE AND MAKE BMW RESPONSIBLE AND ACCOUNTABLE TO THEIR CUSTOMERS. THANK YOU. *TR

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.

IN MARCH OF THIS YEAR MY X5 HAD THE INCREASED ENGINE NOISE, CHECK ENGINE LIGHT COMING ON, AND STALLED ON I-80 IN OMAHA. I GOT THE CAR PULLED OVER AND STARTED AGAIN. I THEN HAD HUSKER AUTO OF LINCOLN NE (BMW SHOP) LOOK AT IT. THIS HAS NOT HAPPENED AGAIN TO DATE. IN JUNE I GET A LETTER FROM BMW ABOUT THE SAFETY RECALL OF VANOS ASSEMBLY BOLTS. THE DESCRIPTION OF THE PROBLEM FIT MY SITUATION BACK IN MARCH. I TOOK THE LETTER TO HUSKER AUTO BUT THEY SAID I HAD TO WAIT FOR ANOTHER LETTER FROM BMW. I HAVE APPROACHED HUSKER AUTO TWICE MORE SINCE JUNE, WITH SAME STORY FROM THEM. MY QUESTION TO YOU, IS THERE ANYTHING YOUR ADMINISTRATION CAN DO ABOUT BMW NOT ACTING TIMELY ON THE X5 RECALL ISSUE? *TR

ONLY AFTER ABOUT 10 MINUTES OF DRIVING IN THE NEIGHBORHOOD, WE GOT A WARNING "ENGINE HOT, DRIVE MODERATELY" THEN A FEW MINUTES LATER, IT SAID TO ENGINE HOT, AND TO STOP THE CAR IMMEDIATELY. WE HAD TO PULL THE CAR OVER AND AFTER ENGINE COOLED A BIT, TAKE OUR 2011 X5 TO THE NEAREST SHOP IN AN EMERGENCY. THE SHOP MECHANIC HAD TO REPLACE THE WATER PUMP AND SAID THAT IT IS A COMMON PROBLEM WITH BMW X5, EVEN THOUGH WE ONLY HAD 71,000 MILES. I LOOKED ONLINE AND THERE IS A RECALL AFFECTING WATER PUMPS FOR BMW X5 2011 (ENGINE AND ENGINE COOLING:ENGINE:OTHER FUEL TYPES:TURBO-CHARGER RECALL NUMBER: 11V521000) BUT WHEN I CALLED BMW, IT SAID THAT MY PARTICULAR ENGINE IS NOT RECALLED. THE MECHANIC SAYS THIS IS UNUSUAL FOR SUCH A NEW CAR TO HAVE ENGINE OVERHEATING DUE TO WATER PUMP FAILURE, THIS SHOULD BE INVESTIGATED FOR SAFETY ISSUE. *TR

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AS THE VEHICLE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THERE WAS A MALFUNCTION IN THE ENGINE WITH THE TORQUE SCREW. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 09/05/14*LJ UPDATED 12/4/2014 *JS

HI, I JUST PURCHASED THE ABOVE VEHICLE ON 5/13/14 AND ABOUT TWO WEEKS LATER MY CAR STARTED OVERHEATING. I KIND OF KNEW THAT THERE IS A PROBLEM WITH WATER PUMP SO I STARTED DOING SOME RESEARCH ONLINE TO SEE IF BMW X5 WAS ANY RECALLS AND TO MY SURPRISE THEY RECALLED NUMEROUS X5'S DUE TO WATER PUMP. I ALSO CALLED THEIR CUSTOMER SERVICE TO SEE IF THERE WAS A RECALL ON MY CAR AND UNFORTUNATELY I WAS TOLD THAT THERE ISN'T. I TOOK MY CAR TO INTERNATIONAL AUTOS ON 6/9/14 FOR A DIAGNOSTICS CHECK AND THEY HAVE CONFIRMED THAT WATER PUMP NEEDS TO BE REPLACED. I BELIEVE THAT MY CAR SHOULD BE UNDER RECALL AS WELL SINCE BMW SEEMS TO HAVE A LOT OF TROUBLE WITH THIS. *TR

OON FRIDAY, MAY 2, 2014 I WAS DOING ABOUT 75MPH ON THE EXPRESSWAY IN ATLANTA HEADING HOME FORM A MOVIE AT AROUND 1120PM AND IMMEDIATELY WITHOUT ANY WARNING OR A ENGINE LIGHT WITHIN MY 2011, BMW X5 BEGAN TO GO INTO SAFE MODE DECREASING MY SPEED FROM 75 TO 0 IN LESS THAN 60 SECONDS ' EVENTUALLY STALLING AND UNABLE TO RESTART. THE CAR TOOK OVER AND WENT INTO NEUTRAL BY ITSELF AND I WAS UNABLE TO ACCELERATE OR CONTROL THE SPEED ON MY OWN. ATLANTAS 285 EXPRESSWAYS HAS MULTIPLE LANES AND THOUGH TRAFFIC WAS NOT AS HEAVY AS IT GENERALLY IS DURING RUSH HOURS, I HAD TO FRANTICALLY NAVIGATE MYSELF OVER SIX LANES TO THE SHOULDER ROAD (AVOIDING THE MAIN LANE BY THE EXTERIOR WALL OUT OF FEAR OF SOMEONE HITTING ME FROM BEHIND). I BEGAN TO CRY UNCONTROLLABLY AND IMMEDIATELY HIT THE SOS OPTION WITHIN THE CAR AND EXPLAIN WHAT JUST OCCURRED TO THE REPRESENTATIVE ON THE PHONE. THE LADY WAS EXTREMELY PLEASANT AND DID HER BEST TO PUT ME AT EASE AND ASSURED ME ASSISTANCE WAS ON THE WAY. I THEN CALLED MY HUSBAND AND HAD HIM MEET ME THERE AS WELL. WITHIN AN HOUR A TOWING COMPANY HAD COME AND ASKED ME IF I WANTED THEM TO TAKE IT TO THE NEAREST BMW DEALERSHIP AND I STATED SURE THAT DEALERSHIP WAS NALLEY BMW. *TR

MY BMW X5 2011 STARTED GIVING ME LIGHT WHILE I WAS DRIVING POWER REDUCED ENGINE MALFUNCTION AND IMMEDIATELY AFTER 10 MIN ENGINE STOPPED WHILE I WAS DRIVING CALLING BMW FOR IT BUT FORTUNATELY I WAS DRIVING AT 10-20 MILES AN HOUR VERY SLOW AND WAS ABLE TO PULL ON SIDE BUT IT WAS HORRIBLE EXPERIENCE WITH MY KIDS ,WIFE WHOLE FAMILY IN CAR ..........COULD HAVE BEEN TERRIBLE ......VERY SCARED NOW ....SPENDING BIG MONEY FOR BMW AND ONLY AFTER 54000MILES ....SUCH THING HAPPENING ..ITS TERRIBLE .I IMPORTED THIS VEHICLE TO CANADA SO DON'T HAVE OPTION BELOW FOR CANADA AND ZIP CODE BUT STILL WANT TO REPORT THIS SERIOUS PROBLEM .....VERY IMPORTANT. *TR