2011 BMW X5 Complaints

BMW USA IS HIDDEN RECALL INFORMATION AND REPAIR HISTORY AND I AM WORRIED ABOUT CAUSE I DON’T KNOW WHAT THEY CHANGE OR DO OF MY CARE I NEED THIS INFORMATION PLEASE.

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED WHILE DRIVING AT 62 MPH, THE PASSIVE TANK LEVEL SENSOR FAILED. THE CONTACT THAT STATED THAT THE VEHICLE THEN WENT INTO LIMP MODE NOT ALLOWING HIM TO EXCEED 50 MPH WHILE DRIVING. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO VALLEY BMW (4725 MCHENRY AVE, MODESTO, CA 95356) WHERE IT WAS DIAGNOSED WITH THE PASSIVE TANK LEVEL SENSOR NEEDING TO BE REPLACED. THE CONTACT WANTED A SECOND OPINION AND TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE THE MECHANIC CONFIRMED THE FIRST RESULT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS A WELL KNOWN ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 166,000. *DT

VEHICLE'S ENGINE, BEING A DIESEL, REQUIRES NOX TRAP SYSTEM AND SCR SYSTEMS IN ORDER TO REDUCE HARMFUL EMISSIONS PER EPA STANDARDS. IN ORDER FOR THE SCR SYSTEM TO WORK PROPERLY, THE ENGINE MUST INJECT DEF (DIESEL-EXHAUST FLUID) INTO THE SCR SYSTEM. IN THE BMW X5 35D, THE DEF SYSTEM IS COMPRISED OF TWO TANKS: THE ACTIVE TANK AND THE PASSIVE TANK. A COMMON PROBLEM WITH THIS SYSTEM IS THE PRIMARY SENSOR OF THE PASSIVE TANK FAILING. THE SENSOR ITSELF FAILS, BUT THE ENTIRE TANK HAS TO BE REPLACED AS A RESULT OF THE SENSOR'S ISSUES, RESULTING IN SEVERAL THOUSANDS OF DOLLARS BEING SPENT DUE TO THE SENSOR ITSELF NOT BEING ABLE TO BE REPLACED IN THE ORIGINAL TANK. RECALL IS RECOMMENDED FOR BMW TO REPLACE THESE SENSORS AS THE FAILURE OF THESE SENSORS RESULTS IN THE SCR CATALYST SYSTEM FAILING TO OPERATE, WHICH IN TURN SIGNIFICANTLY DECREASES ENGINE PERFORMANCE, INCREASES EXHAUST EMISSIONS, AND RESULTS IN THE ENGINE NOT KNOWING THE CAPACITY ON WHICH TO OPERATE. THIS CAN BE DANGEROUS.

WHILE DRIVING HOME FROM WORK, THE ENGINE LIGHT CAME ON AND REDUCED SPEED ON I95 INTERSTATE 95SOUTH IN CHICAGO. I HAVE SPEND OVER $18,000 ON ENGINE ISSUE AND HIGH CONSUMPTION OF OIL IS ALSO A MAJOR ISSUE. THERE IS A SEVERE ENGINE ISSUE THAT MAY LEAD TO AN AUTO ACCIDENT WHILE DRIVING. ONCE THE ENGINE REDUCE POWER IT'S VERY DIFFICULT TO PULL THE TRUCK OVER TO SAFETY. THE WHOLE X5 5.0I NEEDS TO BE RECALLED.

MY VEHICLE WAS PARKED ON THE STREETS DURING A VERY HARD RAINING DAY. AFTER THAT EVEN I WENT TO MOVE MY CAR 2 DAY LATER . THE CAR WAS CRANKING BUT NEVER WENT ON . I TROUBLESHOOT THE CAR AND I REALIZED THAT THE CABIN FILTER WERE FULL OF WATER. BELOW THE CABIN FILTER MY 2011 BMW X5 HAS A INTEGRATED SUPPLY MODULE THAT SUPPLY ELECTRICITY TO THE SPARK PLUG FOR MY SURPRISE THAT MODULES BURN BECAUSE OF THE WATER .

TRANSFER CASE: SLIPPING AND HESITATION IN MOTION/DRIVING AND ACCELERATION. ALSO POPPING AND SLIPPING IN FRONT END NEAR FRONT WHEELS... LOOKED UP ONLINE TROUBLESHOOTING AND FOUND PROBLEMS WITH 2011 MODEL DESIGN

THE FOLLOWING TOOK PLACE IN JUNE 2020. I STILL OWN THE VEHICLE. I'VE GARAGE KEPT MY SUV, HOWEVER RECENTLY I MOVED TO CITY FOR WORK AND BEEN PARKING MY X5 OUTSIDE. IT HAD BEEN RAINING PRETTY HARD IN THE LAST FEW DAYS AND I WAS DRIVING W/ MY 4-YEAR-OLD IN BACK WHEN SUDDENLY THE DASHBOARD WARNING LIGHTS AND VARIOUS MESSAGES ON THE ENTERTAINMENT SCREEN STARTED FLASHING. THE WARNINGS TOOK ME OFF GUARD AND SOME OF THE MESSAGES THAT MY ENGINE MAY STALL IN THE MIDDLE OF TRAFFIC MADE ME PANIC, ESPECIALLY WITH MY KID IN THE BACK. I PULLED OVER AND STARTED TAKING PICTURES MESSAGES. I RESEARCHED AND FOUND THE WATER FROM THE SUNROOF LEAKS INTO THE LEFT SIDE OF THE TRUNK WHERE THE ELECTRONICS AND AUDIO EQUIPMENT ARE LOCATED. (NOW I KNOW IT LEAKED ON BOTH SIDE'AS LEITH BMW TECHNICIAN FOUND WATER ON THE RIGHT SIDE TOO WITH ELECTRIC WIRES SUBMERGED). I FOUND ABOUT HALF A GALLON OF WATER ACCUMULATED. I TOOK WATER OUT USING A WATER BOTTLE I CUT IN THE MIDDLE AND TRIED TO DRY OFF AFFECTED ELECTRONICS. WHEN I RESTARTED THE VEHICLE, THE CHIMES ARE GONE AND SO IS THE SOUND. THE RADIO STATIONS AND NAVIGATION WORKS, BUT THERE IS ABSOLUTELY NO SOUND COMING OUT. ALSO, THE TRUNK LIFT GATE DOES NOT AUTOMATICALLY OPEN ANYMORE MAKING IT VERY HARD TO OPERATE AND THE ENGINE LIGHT WON'T GO AWAY. I CONTACTED BMW AND EXPLAINED THE SITUATION AND THEY TOLD ME TO TAKE MY VEHICLE TO BMW AUTHORIZED DEALER AND PAY OUT OF POCKET FOR IT. THAT COST AROUND $400. I KEPT RECEIPT. ALL THEIR COMMUNICATION WAS VERBAL AS TO NOT LEAVE EMAIL TRAIL. THE ONLY SOLID REJECTION LETTER I RECEIVED IS WHEN THEY REPLIED TO MY BBB COMPLAINT. SO FAR I HAVE CONTACTED BMW DIRECTLY WHO REJECTED MY CLAIMS, BBB OF NEW JERSEY (WHERE BMW IS LOCATED) WHO CONTACTED BMW DIRECTLY AND BMW SENT A REJECTION LETTER, CONSUMER REPORTS, CPSP.GOV WHO DIRECTED ME TO NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION. THANK YOU FOR YOUR HELP.

TL* THE CONTACT OWNS A 2011 BMW X5. THE CONTACT STATED WHILE DRIVING 35 MPH, HE HEARD A GRINDING NOISE COMING FROM CENTER OF VEHICLE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V138000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 171,171.

VEHICLE IS HAVING ISSUE WITH FRONT DRIVESHAFT UNIVERSAL JOINTS. SHAKING, AND LOSS OF POWER WHILE DRIVING ON HIGHWAY, TRANSMISSION MALFUNCTION LIGHT COMES ON. VEHICLE IS NOT STATIONARY AT ANY TIME THIS PROBLEM OCCURS. TOOK VEHICLE TO NEAREST MECHANIC, WHO IS ASE CERTIFIED AND BMW . SAID THAT VEHICLE NEEDS FRONT DRIVE SHAFT. EXPLAINED THAT THERE IS RECALL 17V-138 ON MY VEHICLE. RECOMMENDED CONTACTING LOCAL BMW SERVICE FOR REPLACEMENT. TECHNICIAN STATES THAT DRIVESHAFT IS FAILING AT SAME AREA AS RECALL EXPLAINS. WHEN CONTACTING TOM HESSER BMW OF SCRANTON, PA, WAS TOLD VEHICLE HAD SERVICE ACTION PERFORMED IN 2015 (PRIOR TO SI B26 02 17) UNDER PREVIOUS OWNER AT AROUND 57,000 MILES. EXTENDED WARRANTY COVERS 10 YEARS OR 120,000 MILES. VEHICLE HAS 137,000. ASKED IF VEHICLE COULD BE COVERED UNDER BMW CUSTOMER GOODWILL. WAS DENIED FOR NOT BEING A REGULAR CUSTOMER. FILED A FORMAL COMPLAINT WITH BMW NORTH AMERICA. DEFECTIVE PART WAS REPLACED WITH DEFECTIVE PART WHICH HAS ONLY LASTED 60,000 MILES AND NOW ENDANGERS MORE ACCIDENTS AS VEHICLE DRIVESHAFT COULD CATASTROPHICALLY FAIL AT ANY POINT. RECALL HAS NOT ADDRESSED ISSUE OF SAFETY AND RELIABILITY.

DRIVESHAFT FEELS LIKE ITS FAILING IVE READ FORUMS ABOUT AIRBAGS BEING A SAFETY ISSUE