2013 BMW X5 Complaints

1) The power steering completely failed without any warning as a result of the serpentine belt failing catastrophically. 2) The failure happened in rush hour traffic right as the light turned green to turn left on an extremely busy intersection. I couldn’t turn the wheel and was a few inches from a head on collision with several large trucks which were also turning to the opposite direction. 3) The service center explained that this issue is the most common that they see on bmws with the same engine. They alleged that BMW used a faulty power steering bolt that would leak fluid onto the belt, eventually leading to catastrophic engine failure due to the shredded belt being sucked into the crankshaft seal. 4) Yes. 5) The steering was heavy but the bmw dealer assured me the vehicle was in excellent shape just a few weeks prior to this incident.

The contact owns a 2013 BMW X5. The contact stated that while pulling into his garage, he smelled an abnormal odor. Additionally, he noticed smoke coming from the tail pipes. The contact referenced the failure to NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling). The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000.

The contact owns a 2013 BMW X5. The contact stated while driving 45 MPH, the front drive shaft failed to operate as designed, rendering the vehicle undrivable. The contact stated that during the failure, the driveshaft detached, and caused damage to the vehicle. The vehicle was towed to the local dealer, and the front drive shaft and hydraulic steering lines were replaced. The manufacturer was notified of the failure, and the contact was informed that the VIN was not included in NHTSA Campaign Number: 17V138000 (Power Train). The failure mileage was 160,000.

When the engine cooling system fails (which is common) the vehicle shuts down wherever it is....the occupants of the vehicle are in high traffic areas and are subject to being injured and/or killed as a result of the vehicle being undrivable at the time. It is VITAL that BMW be held responsible for the cooling system(s) optimal operation regardless of the age or mileage of the vehicle due to the safety of occupants when there is a major or catastrophic failure. If this agency does it's due diligence, it will find a mulitude of such failures

Vehicle died while driving, luckily it happened when pulling in to a store versus on the busy highway that we had just been traveling on, would not restart. BMW Roanoke determined it to be a failed diesel injection pump. If this had occurred on the highway it could have been a very dangerous situation. I had found that previous and later models of this vehicle have been recalled for this issue, but not the 2013 model. Which seems odd since the 2013 uses the same or a very similar diesel injection pump. The repair cost is more the vehicle value.

The doors locked and does not open even from the inside trapping passengers inside the car. Door locks click into place and the doors can't be opened from the inside. Pull the handle and the lock will pop up, but the door won't open. Release the handle and the lock snaps back down into its "locked" state (it drops back down as if it has a spring on it). trapping people inside is extremely dangerous in case of an emergency. The only way is to break the windows and crawl from the window but not everyone can do that depending on their age and weight.

The contact owns a 2013 BMW X5. The contact stated that after starting the vehicle, the parking brake warning light illuminated continuously. The vehicle was taken to a dealer where it was diagnosed that the parking brake needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and provided the contact with a case number. The approximate failure mileage was 49,000.

Car was purchased in July of 2017. Extended warranty was purchased. Dealership says they do not have that in their records. A letter was sent to our address regarding extended coverage, but had another person's name on it. Regardless, the engine developed excessive oil leaks, and led to complete engine failure. Dealer says it would be several thousand dollars to look at it. Research indicates that this model vehicle had excessive oil leaks, but we were not apprised of this, or any of the recalls when purchased. Also, the seals were not holding oil. Dealer sold the car without disclosing of any of these defects. Further, I believe there may have been a recall on the engine, but BMW tells us that this engine is not in the recall. Additional research conforms that this is a standard practice for BMW. I can be reached any time at [XXX], or [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The Drive Shaft was replaced as part of a recall in 2017 and the damage from that drive shaft has caused an issue in the transfer case resulting in humming and other periodic noises and vibrations. The dealer asked for $5300 to replace the Transfer Case and I have stopped driving it as it could lead to an accident. Mechanics have said this is VERY COMMON in those cars with this recall. https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V138-1965.pdf I have reached out to BMW USA who said to reach out to you as they will not honor the repair unless a BMW certified mechanic states that it is related OR NHTSA agrees it is a safety issue. The car has 65000 miles on it.

The contact owns a 2013 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer and diagnosed with Selective Catalytic Reduction (SCR) passive reservoir failure. The SCR passive reservoir was replaced; however, the failure recurred. The vehicle was taken back to the dealer and diagnosed with EGR module failure. The contact was informed that the EGR module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was 104,370.