2013 BMW X5 Complaints

TL* THE CONTACT OWNS A 2013 BMW X5. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO TOM BUSH BMW JACKSONVILLE (9875 ATLANTIC BLVD, JACKSONVILLE, FL 32225, (904) 371-4790) WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD, SWIRL FLAP, AND AIR COOLER NEEDED TO BE REPLACED; HOWEVER, THE CONTACT DECLINED THE REPAIRS. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000.

WHEN WE ACCELERATE, THE VEHICLE SHUDDERS/HESITATES TO THE POINT WHERE IT FEELS INCREDIBLY UNSAFE TO DRIVE. WHEN WE TOOK THE X5 TO THE MECHANIC, THE MECHANIC SAID THAT IT WAS ODD THAT THERE WOULD BE A TRANSFER CASE PROBLEM AT SUCH LOW MILEAGE ON THE X5, WHICH WAS AT 67000 MILES AT THE TIME. WHEN I RESEARCHED ONLINE IF THIS WAS A COMMON PROBLEM FOR OUR MAKE/MODEL, I LEARNED THAT THERE WERE MANY OTHER OWNERS WHO EXPERIENCED THE SAME KIND OF PROBLEM -- MANY, IN FACT, DEMANDED THAT BMW OR THE NHTSA RECALL THE VEHICLE FOR THIS PROBLEM (HTTP://WWW.CARPROBLEMZOO.COM/BMW/X5/TRANSFER-CASE-PROBLEMS.PHP). I, ALONG WITH OTHER OWNERS FOR THIS MAKE/MODEL, BELIEVE THAT THIS TRANSFER CASE PROBLEM IS SIGNIFICANT ENOUGH TO WARRANT A RECALL AS THE VEHICLE FEELS VERY UNSAFE TO DRIVE.

TO WHOM IT MAY CONCERN: THE FRONT PASSENGER AIR BAG SEAT OCCUPANCY SENSOR MAT HAS FAILED ON MY VEHICLE. THIS MEANS THE PASSENGER SIDE AIRBAG IS NOT ACTIVE. IT HAS BEEN RECALLED IN THE PAST BY BMW MULTIPLE TIMES, 17V605 AND 17V428, BUT MY VEHICLE WAS NOT INCLUDED. HOWEVER, THIS APPEARS TO STILL BE AN ISSUE.

DOORS WON'T OPEN FROM INSIDE OR OUT . YOU CAN OPEN ONLY THE DRIVERS DOOR WITH THE KEY ONLY . THIS IS THE SECOND TIME IN 10 MONTHS THAT THIS HAS HAPPENED WITH THIS CAR. THIS IS VERY UNSAFE AND BMW WILL NOT FIX IT MY WARRANTY HAS BEEN EXSPIREF FOR THREE DAYS. YOU WOULD THINK THEY WOULD FIX IT WHERE IT'S BEEN LESS THAN A YEAR SINCE THE LAST TIME AND IT WAS UNDER WARRANTY .THIS HAPPEN AFTER DRIVING TO WORK CAME OUT TO UNLOCK CAR AND NOTHING WOULD UNLOCK. HAD TO USE KEY . THIS IS A MAJOR SAFETY THING FOR ME BECAUSE IF SOMETHING HAPPEN YOU CAN'T GET OUT OF THE CAR

ON THURSDAY, MAY 2ND, 2019, MY WIFE AND 19-MONTH OLD SON WERE AT THE PARK AND RETURNED TO THE VEHICLE, WHICH WAS PARKED IN THE PARKING LOT. MY WIFE HAD THE KEY FOB IN HER BAG. SHE PLACED HER BAG ON THE FLOOR OF THE CAR, JUST BEHIND THE FRONT PASSENGER'S SEAT. SHE PLACED OUR SON IN HIS CAR SEAT, STRAPPED HIM AND CLOSED THE DOOR. THE VEHICLE THEN PROCEEDED TO LOCK ITSELF, THUS LOCKING MY SON IN AND MY WIFE OUT. SHE HAD TO CALL EMS TO COME AND BREAK OPEN THE CAR IN ORDER TO GAIN ACCESS, THIS TOOK CLOSE TO 15-20 MINUTES TOTAL IN WHICH TIME MY SON WAS TRAPPED IN THE CAR WITH TEMPS IN EXCESS OF 100 DEGREES AS IT WAS ABOUT 90 OUTSIDE AT THE TIME IT OCCURRED. THIS IS A KNOWN ISSUE WITH BMW'S COMFORT ACCESS FEATURE. THERE HAS ALREADY BEEN ONE CLASS ACTION LAWSUIT FOR OWNERS TO RECOVER EXPENSES, HOWEVER I FEEL THIS IS A BIGGER ISSUE. IF A PERSON OR PET, WHO ARE UNABLE TO OPERATE DOORS OR LOCKS, GET TRAPPED IN A VEHICLE IT COULD VERY EASILY RESULT IN DEATH UNDER THE RIGHT CIRCUMSTANCES. WHEN THEY PULLED HIM FROM THE CAR HE WAS SOAKEDDD IN SWEAT, GLOSSY EYED AND OUT OF IT. THIS WAS A TERRIBLE EXPERIENCE THAT NO ONE SHOULD EVER HAVE TO GO THROUGH AND I FEEL BMW SHOULD STEP UP AND FIX THESE VEHICLES. I DON'T CARE IF THAT'S REPLACING THE SYSTEM OR TAKING IT OUT, IT'S DANGEROUS. HTTPS://COMFORTACCESSSETTLEMENT.COM/HOME/PORTALID/0 THIS IS LITERALLY THE SAME STORY OF WHAT HAPPENED TO US... HTTPS://WWW.CARCOMPLAINTS.COM/NEWS/2...TTLEMENT.SHTML BMW DESCRIBES THE COMFORT ACCESS SYSTEM AS FOLLOWS: 'THE VEHICLE CAN BE ACCESSED WITHOUT ACTIVATING THE REMOTE CONTROL. ALL YOU NEED TO DO IS TO HAVE THE REMOTE CONTROL WITH YOU, E.G., IN YOUR JACKET POCKET. THE VEHICLE AUTOMATICALLY DETECTS THE REMOTE CONTROL WHEN IT IS NEARBY OR IN THE PASSENGER COMPARTMENT. COMFORT ACCESS SUPPORTS THE FOLLOWING FUNCTIONS: UNLOCKING/LOCKING OF THE VEHICLE.'

TL* THE CONTACT OWNS A 2013 BMW X5. WHILE DRIVING LOW SPEEDS, THE CONTACT HEARD A LOUD ABNORMAL NOISE UNDER THE HOOD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED OVER AND HAD THE VEHICLE TOWED TO BLUEGRASS BMW (3235 PARK AVE, PADUCAH, KY 42001, (270) 444-0660) WHERE IT WAS DIAGNOSED THAT A HOLE NEEDED TO BE REPAIRED IN THE ENGINE AND THE DRIVESHAFT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.

WHILE DRIVING ONE RAINY AFTERNOON ON A CITY ROAD, I NOTICED SMOKE COMING FROM UNDER THE HOOD. THE SMOKE TURNED INTO FLAMES. I PULLED OVER AND CALLED 911. AN OFF DUTY POLICE OFFICER STOPPED AND HAD A FIRE EXTINGUISHER. HE WAS ABLE TO PUT OUT MOST OF THE FIRE UNTIL THE FIRE DEPARTMENT SHOWED UP AND FINISHED THE JOB. THE FIREMEN THOUGHT THAT THE FIRE STARTED IN THE AIR BAG CONTROL MODULE. THE BMW DEALER SAID THAT THE FIRE STARTED IN THE WIPER MOTOR. THE CAR WAS AT THE DEALER THE PREVIOUS WEEK FOR THE AIR BAG RECALL.

MY 2013 BMW X5 35D WAS IN MOTION ON A CITY STREET, WHEN IT STALLED, LOST ALL POWER AND ULTIMATELY WOULD NOT RESTART. I WAS ABLE TO GET IT TO THE SIDE, BUT NOT OFF THE ROAD AND IT WAS TOWED TO THE BMW DEALERSHIP WHERE THEY DISCOVERED THAT THERE HAD BEEN A STILL UNIDENTIFIED SOURCED, FUEL LEAK INTO THE ELECTRICAL HARNESS AND FINALLY POOLING INTO THE DDE COMPONENT, FRYING THE DDE COMPONENT TO FAILURE. THERE WAS ENOUGH FUEL IN THE DDE COMPONENT THAT IT WAS DRAINED INTO A DRIP PAN AND FUEL COVERED THE WIRING CONNECTION POINTS AS WELL AS HAD DISCOLORED THE WIRING. I WAS INFORMED THAT HAD THIS BEEN A GAS ENGINE AND NOT DIESEL, IT WOULD HAVE PROBABLY CAUGHT ON FIRE AS FUEL WAS ABLE TO ACCESS AND TRAVEL ACROSS THE ELECTRICAL WIRING IN THE CAR. BMW HAS REFUSED TO HELP IN ANYWAY TO INVESTIGATING THE REASONING FOR THIS HAPPENING AND OR ANY REPAIRS THAT WOULD BE INVOLVED AS THEY "DO NOT HAVE A FINANCIAL RESPONSIBILITY BECAUSE THE CAR IS NO LONGER UNDER WARRANTY" I FEEL THAT THIS IS AN OPPORTUNITY FOR THEM TO DISCOVER THE REASONING WITHOUT THE DESTRUCTION OF EVIDENCE THAT A FIRE WOULD HAVE CAUSED AND THEY ARE CHOOSING NOT TO DO SO AS TO CLAIM IGNORANCE TO THE SAFETY ISSUES THAT THIS HAPPENING REPRESENTS.

I WAS TRAVELING DOWN THE HIGHWAY AT 76 MPH WHEN A MESSAGE CAME UP TELLING ME "ENGINE HOT DRIVE MODERATELY." I CONTINUED TO DRIVE ANOTHER 3 MILES WHEN THE LIGHT MYSTERIOUSLY SHUT OFF. I TOOK IT TO THE SHOP WHEN I REACHED COLUMBIA. THEY DETERMINED THE WATER PUMP HAS FAILED AND MUST BE REPLACED. THE VEHICLE HAS 83,XXX MILES. HAD I NOT TAKEN THE VEHICLE IN TO THE SHOP TODAY AND DROVE IT AFTER THE LIGHT WENT OFF THE ENGINE COULD HAVE BEEN RUINED OR POSSIBLY THE X5 CAUGHT ON FIRE IF THE LIGHT DIDN'T COME BACK ON.

ENGINE MALFUNCTION, LOW POWER OUTPUT, BMW DEALER SW IN THE MODULE THEIR WERE 2 SEPARATE MISFIRES BUT CANNOT LOCATE THE PROBLEM