2012 BMW X5 Complaints

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING 10-20 MPH, THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE. THE CONTACT LOOKED UNDER THE HOOD AND NOTICED THAT THE BELTS WERE LOOSE. IN ADDITION, THE STEERING WHEEL WAS DIFFICULT TO TURN AND THE BATTERY INDICATOR WAS ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE IDLER PULLEY WAS FRACTURED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 111,000.

EMISSION LIGHT CAME ON WHILE DRIVING ON A HIGHWAY. BMW DIAGNOSED IT WAS A FAULTY DMTL PUMP (LEAK DIAGNOSIS PUMP). DEALER (BMW) DECLINED COVER UNDER EMISSION WARRANTY.

I FIND IT DOWN RIGHT UNCONSCIENABLE THAT BMW IS ALLOWED TO HAVE AN OPEN RECALL THAT MAY CUSE A CRASH UNRESOLVED MONTHS AFTER NOTIFICATION. ON THURSDAY 2/22/19 WHILE ON MY WAY TO AN EVENT WHEN THE OCCURENCE MATERIALIZED. I LOST STEERING AND ENGINE FUNCTION ON A 2 PLUS MILE WINDING COMMERCIAL DRIVEWAY. THROUGH THE GRACE OF GOD I REMAINED CALM AND FORCIBLY AND MIRACULOUSLY VEER AWAY FROM A DITCH. HAD I BEEN ON A HIGHWAY WHICH WAS A REAL POSSIBILITY THAT DAY, A SUDDEN SLOWING DOWN WOULD HAVE BEEN LIFE ENDING. I AM TAKING THE TIME TO MAKE THIS COMPLAINT TO HOPEFULLY PREVENT SOMEONE ELSE THAT MAY NOT HAVE THE SAME OUTCOME AS I DID. I WAS ABLE TO SLOWLY MAKE IT TO THE PARKING LOT WHILE HAVING ROADSIDE ASSISTANCE SUMMONED BY MY SON, WHO I HAD SURRENDIPITOUSLY DIAED BEFORE I HEARD THE "POP" UNDER THE CAR, WHICH I INITIALLY THOUGHT WAS FROM RUNNING OVER A ROCK. ONCE THE VEHICLE WAS AT THE DEALERSHIP, ITHE FOLLOWING DAY RECEIVED A VOICEMAIL RESPONSE TO MY INQUIRY THAT IT WAS DUE TO THE JULY 2017 PULEY RECALL THAT DOES IMPACT STEERING AND MAY LEAD TO A CRASH. SAD. CURRENT REMEDY IS AN OFFER FOR A RENTAL WITH REXPENSES COVERED WITH NO ETA OF THE RECALLED PART REPLACEMENT. I MUST SAY I AM EXTREMELY DISTRUSTFUL AT THIS TIME OF AN ADEQUATE RESOLUTION, TO THE POINT OF A TRADE IN REQUEST. I HAVE ALSO ASKED FOR THE MANAGER TO GET BACK TO ME. THANKS.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING UNKNOWN SPEEDS, THE VEHICLE'S COMPUTER SYSTEM SHUT DOWN AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AUTOMASTER BMW (3328 SHELBURNE RD, SHELBURNE, VT 05482, (802) 985-8411) WHERE IT WAS DIAGNOSED THAT THE KNOCK SENSORS, CATALYTIC CONVERTER, AND COMPUTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE THE CONTACT'S WIFE WAS DRIVING 20 MPH, SHE TURNED THE STEERING WHEEL TO THE LEFT AND HEARD AN ABNORMAL NOISE. THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 18V336000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IDLER PULLEY BOLT SHEARED OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 163,000.

"CHECK ENGINE" LIGHT CAME ON WHILE DRIVING. I OPENED VEHICLE SETTINGS FROM THE MENU TO DETERMINE WHAT THE LIGHT WAS FOR. ALL SYSTEMS INDICATED OK. NEAREST SERVICEMAN CHECKED FOR CODES: CODE 4873, EGR SYSTEM. ONLINE, EGR RECALLS IN US AND EUROPE, HOWEVER MY VEHICLE DOES NOT SHOW UP AS PART OF ANY OF THEM. CALLED BMW AND THEY SAY I AM ON MY OWN. I AM CONCERNED THAT I MAY HAVE THE SAME ISSUE THAT INVOLVES THE EXHAUST GAS RECIRCULATION MODULE WITH AN INTEGRATED COOLER. PER THIS LINK: HTTPS://WWW.AUTOMOTIVE-FLEET.COM/318701/BMW-RECALLS-MODELS-FOR-EGR-DEFECT, I WOULD LIKE SOME RESEARCH DONE TO DETERMINE THE RISK I FACE. I FEEL LIKE THERE IS ENOUGH EVIDENCE OF OTHER MODELS HAVING THIS ISSUE, THAT THERE MAY BE MORE BMWS AT RISK THAT HAVE NOT YET BEEN IDENTIFIED. ANOTHER LINK: HTTPS://WWW.AUTOMOTIVE-FLEET.COM/318701/BMW-RECALLS-MODELS-FOR-EGR-DEFECT

TL* THE CONTACT OWNED A 2012 BMW X5. WHILE DRIVING 65 MPH, THE ENGINE MALFUNCTION AND REDUCE SPEED WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OFF THE ROADWAY AND IT CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO AN INDEPENDENT FACILITY. A FIRE REPORT WAS FILED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.

ON AUGUST 7, 2018, I WAS TRAVELING ON INTERSTATE 95 IN MARYLAND (NORTH OF BALTIMORE) IN ROUTE TO NEW YORK STATE. DURING THE HIGHWAY DRIVE, MY BMW DRASTICALLY REDUCED SPEED TO 10 MILES PER HOUR AND THE CHECK ENGINE LIGHT CAME ON AND STAYED ON. I HAD TO MOVE MY CAR TO A SAFE PLACE TO AVOID BEING HIT BY THE OTHER VEHICLES ON THE HIGHWAY. I COULD NOT CONTINUE TO DRIVE MY CAR. AND, I WAS WORRIED ABOUT MY SAFETY AND WAS AT RISK DUE TO THE BMW CAR ISSUE. I CALLED AAA AND MY CAR WAS TOWED TO PASSPORT BMW IN SUITLAND, MARYLAND FOR REPAIR. ON AUGUST 8TH, PASSPORT EVALUATED MY CAR AND DIAGNOSED THE PROBLEM. I WAS INFORMED BY PASSPORT BMW THAT MY CAR ENGINE PROBLEM WAS DUE TO A FAULTY FUEL IGNITION SYSTEM WHICH HAD TO BE REPLACED. I APPROVED THIS OVER $570 REPAIR TO MY CAR. HOWEVER, WHEN I PICKED UP THE CAR, THE ENGINE LIGHT WAS STILL ON. AGAIN, I WAS CONCERNED SINCE MY CAR WAS REPAIRED BY BMW YET THE PROBLEM HAD NOT BEEN FIXED SINCE THE ENGINE LIGHT WAS STILL ON. I CONTACTED THE SERVICE ADVISOR TO INFORM HIM OF THE PROBLEM. HE APOLOGIZED AND REQUESTED THAT I BRING THE CAR BACK IN TO PASSPORT BMW ON THE NEXT DAY. THE NEXT DAY, I BROUGHT THE CAR IN TO PASSPORT BMW, I WAS INFORMED THAT THE CATALYTIC CONVERTER, AN ESTIMATED $3388 REPAIR, NEEDED TO BE REPLACED. MY CAR HAS BEEN IN FOR BMW SERVICE MAINTENANCE AND RECALL REPAIRS SEVERAL TIME. MY CAR WAS IN FOR MAINTENANCE SEVERAL TIMES AND WAS NOT ACCURATELY DIAGNOSED OR REPAIRED. THERE IS NO INDICATION THAT THE REPAIR DIAGNOSED ON AUGUST 8TH FIXED THE PROBLEM THAT CAUSED MY CAR TO STOP RUNNING ON THE HIGHWAY ON AUGUST 7TH. I PAID FOR THAT REPAIR IN AUGUST AND IT DID NOT FIX THE CHECK ENGINE PROBLEM AND WANT TO BE REIMBURSED FOR THIS EXPENSE. I AM CONCERNED ABOUT THE NUMEROUS REPAIRS TO MY BMW DESPITE THE FACT THAT MY CAR HAS BEEN SERVICED BY THE PASSPORT BMW SERVICE DEPARTMENT.

EGR COOLER FAILURE. EGR COOLER DEVELOPED, BOTH AN EXHAUST GAS LEAK AND CONTROL SPRING FAILURE. FAILURE WAS SEEN IN ENGINE CONTROL LIGHT AND LATER DIAGNOSED IN SECOND TRIP TO BMW DEALER. EXHAUST GAS LEAK IN ENGINE COMPARTMENT TO GREASE AIR SYSTEM IS PRIMARY ISSUE.

RECALL CAMPAIGN NUMBER 18V-336 ENGINE IDLER PULLEY BOLT SNAPPED WHILE DRIVING THROUGH TWISTING ROADS IN THE WET. LOSS OF POWER STEERING AND LOSS OF BATTERY CHARGE FROM THE ALTERNATOR ALSO THE BELT RUNS THE WATER PUMP SO THE ENGINE STARTED TO OVER HEAT BEFORE I COULD GET TO A SAFE PLACE TO PULL OFF THE ROAD.