2007 BMW X5 SAV Complaints

ON 13 JULY, 2011, WITH ONLY 56,201 MILES, OUR BMW X5 SUFFERED WHAT AN INDEPENDENT BMW AUTO REPAIR SHOP LATER DIAGNOSED AS A "TOTAL ELECTRICAL MELTDOWN INVOLVING ALMOST ALL POWERTRAIN COMPONENTS AND DATA BUS SYSTEM." *TT SYMPTOMS UPON STARTUP THAT MORNING INCLUDED A LEVEL CONTROL SYSTEM MALFUNCTION LIGHT, A TRANSMISSION MALFUNCTION WARNING, A PARKING BRAKE MALFUNCTION WARNING, A PASSENGER RESTRAINT MALFUNCTION WARNING, AN ALL-WHEEL DRIVE, DSC, ABS, AND EMERGENCY ABV MALFUNCTION WARNING, AS WELL AS RAPID WINDSHIELD WIPER MOVEMENT AND AN INTERMITTENT ENGINE START BUTTON. I AM AN OFFICER IN THE UNITED STATES NAVY, ON ACTIVE DUTY, AND I DEPLOYED THAT MORNING FOR ALMOST SIX WEEKS; I HAVE RECENTLY RETURNED. THE BURDEN OF COORDINATING AN AUTOMOBILE TOW AND REPAIR THAT DAY WAS LEFT TO MY WIFE, THE MOTHER OF OUR TWO YOUNG CHILDREN. TO SAY THAT THIS WAS AN INCONVENIENCE TO HER IS A GROSS UNDERSTATEMENT. WE PURCHASED THE BMW BASED ON ITS PREVIOUS REPUTATION FOR QUALITY, AND WE PAID MUCH MORE FOR THIS VEHICLE THAN WE WOULD HAVE FOR SOMETHING LIKE A HONDA ODYSSEY OR A TOYOTA SIENNA. WE WERE WILLING TO PAY MORE WITH THE UNDERSTANDING THAT, DURING MY LONG AND FREQUENT ABSENCES IN THE SERVICE OF OUR COUNTRY, MY WIFE AND FAMILY WOULD HAVE A RELIABLE AND SAFE VEHICLE. I FEEL THIS DECISION TO PURCHASE THIS BMW PRODUCT WAS A MISTAKE, AND ONE I NEVER INTEND TO REPEAT. THE VEHICLE WAS ONLY 6,000 MILES OUTSIDE OF THE 50,000 MILE WARRANTY, AND YET NONE OF THE $1,781.31 INVOICE WAS COVERED BY BMW; IT WAS COVERED SOLELY BY MY SAVINGS. I CAN NOT IN GOOD CONSCIENCE RECOMMEND ANY BMW PRODUCT TO ANY OF MY FRIENDS OR COLLEAGUES.

IN JULY 2007 I PURCHASED A BRAND NEW, FULLY LOADED 2007 BMW X5 4.8. BACK THEN, IT WAS MY DREAM CAR. NOW, IT IS A NIGHTMARE. FROM THE BEGINNING, WE HAVE EXPERIENCED DIFFERENT MINOR ISSUES WITH THE CAR (DVD PLAYER NOT WORKING, FOR EXAMPLE) THAT THE DEALERSHIP FIXED. HOWEVER, ONCE WE STARTED HAVING PROBLEMS WITH THE CAR NOT STARTING, THAT WAS NO LONGER A "MINOR" ISSUE. THE FIRST TIME THE CAR DID NOT START WAS AROUND THANKSGIVING IN 2008, ONLY A LITTLE MORE THAN A YEAR AFTER I HAD PURCHASE MY CAR. BY THE SUMMER OF 2009, THE PROBLEM GOT WORSE AND HALF THE TIME THE CAR WOULD NOT START. WE FINALLY TOOK THE CAR IN (NOV 2009) AND THE DEALERSHIP TOLD US THE BATTERY WAS DEATH, AND THEY REPLACED THE BATTERY AT NO CHARGE (WARRANTY). EVERYTHING WAS FINE UNTIL MARCH 26, 2011, WHEN I WAS READY TO LEAVE AND MY CAR DID NOT START. AT THIS POINT, I WAS SO FRUSTRATED THAT I IMMEDIATELY CALLED THE DEALERSHIP AND TOLD THEM I DID NOT WANT A CAR THAT DOESN'T WORK PARKED IN MY GARAGE, SO I WAS GOING TO DROP IT OFF. IT WAS A SATURDAY, SO I DID NOT HEAR BACK FROM THE DEALERSHIP UNTIL THE FOLLOWING MONDAY, ONLY TO TELL ME THAT THE BATTERY WAS VERY LOW AND NEEDED TO BE REPLACED AGAIN. THEY ALSO TOLD ME THAT IT WAS BECAUSE OF MY DRIVING HABITS, BECAUSE MOST OF MY TRIPS ARE VERY SHORT (LESS THAN 5 MI) TRIPS. I ASKED THEM IF I NEEDED TO CHANGE MY DRIVING HABITS IN ORDER FOR MY CAR TO WORK, AND THEY SAID "HMM, YEAH". REALLY??? TO TOP IT OFF, SINCE THE PROBLEM WAS CAUSED DUE TO MY "DRIVING HABITS", I NEEDED TO PAY FOR THE REPLACEMENT OF THE BATTERY. I BELIEVE THE DESIGN OF THE OF THE ELECTRICAL SYSTEM HAS PROBLEMS. NO CAR, ESPECIALLY NO HIGH END CAR, SHOULD NOT WORK BECAUSE "IT IS NOT DRIVEN ENOUGH". DID BMW ENGINEERS FINISHED THE DESIGN AND SAID, IT IS DONE, BUT IT WILL ONLY WORK IF YOU DRIVE IT ENOUGH!. BMW NEEDS TO FIX THIS PROBLEM AND STOP BLAMING THE CAR OWNERS FOR THEIR POOR DESIGN.

TL* THE CONTACT OWNS A 2007 BMW X5. THE CONTACT STATED DURING RAINY WEATHER, WATER LEAKED INTO THE SATELLITE RADIO RECEIVER MODULE AND CAUSED SEVERE DAMAGE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS WHERE THEY INFORMED THE COTNACT THAT THE SATELLITE MODULE WOULD NEED TO BE REPLACED. THE PART WAS NOT IN STOCK AND THE VEHICLE WOULD BE REPAIRED WHEN THE PART BECAME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 07/06/11 UPDATED 3/15/12 *CN

THIS IS MY SECOND COMPLAINT OF PROBLEMS CAUSED BY WATER INTRUSION OF MY 2007 BMW X-5. FIRST COMPLAINT WAS THE PASSENGER-SIDE FLOORBOARD CARPET GETTING WET. NOW, I HAVE A PROBLEM WITH ELECTRICAL COMPONENTS GETTING WET. MY SATELLITE RADIO RECEIVER WAS DESTROYED BY MOISTURE. I WOULD LIKE TO KNOW IF THIS PROBLEM WITH WATER INTRUSION IS TRULY REPAIRABLE OR SHOULD BMW RECALL THESE VEHICLES. *TR

ORIGINAL EQUIPMENT ALLOY WHEEL DEVELOPED A FULL THICKNESS CRACK ON THE SUPPORT SPOKE. THIS WAS UNDER ROUTINE DRIVING CONDITIONS AND NOT FOUND AFTER AN ACCIDENT. FOUND ON ROUTINE OWNER INSPECTION. CAR HAS 49,000 MILES. SUSPECT THIS WAS A MANUFACTURING DEFECT GIVEN NORMAL LOCAL AND HIGHWAY DRIVING CONDITIONS. THE ALLOY WHEEL WAS REPLACED WITH BMW REPLACEMENT AT MY EXPENSE. NOT COVERED UNDER WARRANTY. PHOTOS AND ORIGINAL WHEEL AVAILABLE. *TR

PASSENGER SIDE FLOORBOARD GETS WET. HAS OCCURRED TWICE IN SIX MONTHS OF OWNERSHIP OF VEHICLE. UPDATED 03/10/11 *BF

COMPLAINT IS OF A 2007 BMW X-5(PURCHASED 6 MONTHS AGO). I HAVE EXPERIENCED THE CARPET IN THE FLOOR BOARD(PASSENGER SIDE) GETS WET. SINCE HAS DISCOVERED THAT OTHER OWNERS HAVE EXPERIENCED THE SAME PROBLEM. BMW ISSUED A SERVICE BULLETIN ON NOV. 2008. WOULD LIKE FOR THIS TO BECOME A RECALL ISSUE. *TR

IN MAR 2007, I PURCHASED A NEW BMW 2007 X5. SINCE THEN WE HAVE HAD TWO MAJOR ISSUES. 1) EMERGENCY PARKING FAILED IN DEC 2007 (LESS THAN A YEAR AFTER PURCHASE) AND 2) MY FAMILY INCLUDING MY ENFANT WAS LOOKED INSIDE OUR VEHICLE FOR ABOUT 10 MINUTES. MY WIFE AND KIDS WERE IN THE VEHICLE WHILE I WENT INSIDE THE STORE. AFTER I GOT BACK TO THE VEHICLE, MY WIFE TOLD ME SHE SAW SERVICE LIGHTS. I TRY TO START THE VEHICLE AND THE VEHICLE WOULDNT START. IDRIVE SCREEN FADED IN AND OUT, WINDSHIELD WIPERS MOVED SLOW, AND I SAW VARIOUS SERVICE MESSAGES. IN THE PROCESS OF TRYING TO START THE VEHICLE, ALL DOORS LOCKED. I TRY TO UNLOCK THE DOORS AND WASNT ABLE TO. MY FAMILY AND I WERE TRAPPED INSIDE THE VEHICLE WITH OUR KIDS. THE EMERGENCY FLASHERS WORKED AS WELL AS THE HORN. I NOTICE THE VEHICLE NEXT TO ME (DRIVERS SIDE) WAS BACKING OUT. I HONKED THE HORN AND BANGED ON THE WINDOW TO GET THE PASSENGERS ATTENTION. SHE WAS NICE ENOUGH TO NOTICE AND HER HUSBAND GOT OUT THE VEHICLE AND CALLED 911. THE GOOD SAMARITAN TRIES TO UNLOCK THE VEHICLE FROM THE OUTSIDE WITHOUT ANY LUCK. THE VEHICLE STARTED TO FOG UP AND FELT AS IF THERE WERE NO AIR CIRCULATING INSIDE THE VEHICLE. I WAS PARKED IN AN AREA WHICH WAS NOT WELL LIGHTED AND IT WAS DARK AND RAINING OUTSIDE. WITH A DARK INTERIOR AND NO LIGHTS WORKING INSIDE THE VEHICLE, I WASNT ABLE TO SEE FIND THE MANUALLY UNLOCK IN THE BACK TRUNK AREA. ABOUT 8-10 MINUTES IN TO THIS TERRIBLE ORDEAL, THE DOORS UNLOCKED AUTOMATICALLY. BMW SERVICE REPLACED THE BATTERY AND WASNT ABLE TO REPRODUCE THE PROBLEM.THIS IS VERY CONCERNING AS MY FAMILY CAN BE TRAPPED INSIDE THE VEHICLE AND BMW WASNT ABLE TO FIND ANY ISSUE. IF THE BATTERY DIES AGAIN, WE MAY NOT BE AS FORTUNATE NEXT TIME. I HAVE FILED A COMPLAINT WITH BMW NORTH AMERICA. THIS NEEDS TO BE FURTHER INVESTIGATED AS OTHERS MAY NOT BE AS FORTUNATE DUE TO BMW POOR/IMPROPER DESIGN.

THE DEALER ATLANTIC SUBARU (124 WATERHOUSE RD BOURNE, MA 02532). SOLD ME A USED 2007 BMW X5 WITH TIRES BELOW 2/32. IT IS MY UNDERSTANDING THAT IN MA THEY NEED TO BE 4/32 TO THE WEAR BAR. I HAVE DOCUMENTATION FROM MY BMW DEALER SHOWING THE CORRECT DEPTH. THIS CAR WAS REPRESENTED AS TO HAVE NOT BEEN IN AN ACCIDENT AND ONCE IT ARRIVED IT WAS OBVIOUSLY REPAIRED. DO I HAVE ANY RECOURSE WITH YOU? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL*THE CONTACT OWNS A 2007 BMW X5. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO MOVE THE VEHICLE OFF THE ROAD AND HAD IT TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THE REAR AXLE, REAR DIFFERENTIAL WERE DEFECTIVE AND THE TRANSMISSION LEAKED FLUID. THE VEHICLE HAD NOT BEEN REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 93,000.