2018 BUICK ENCLAVE Complaints

My car starting sputtering on take off from stops, extremely dangerous if you’re trying to get out in traffic and keep up quickly from a stop. Then when I took it to get looked at it the mechanic said it needs a new transmission. Now my family is stuck because that’s our only vehicle big enough for our growing family. They’re was a check engine light that keeps coming on.

The contact owns a 2018 Buick Enclave. The contact stated while driving approximately 35 MPH, and at various speeds, while the brake pedal was depressed, there was an abnormally loud high-pitched grinding or squeaking sound coming from the brakes. The contact stated that the noise was loud enough that pedestrians would turn and look at his vehicle when he depressed the brake pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where the sound was being emitted and could not repair the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

Was driving at 35 MPH with no other cars or obstructions in front of me and the vehicle suddenly slammed on the brakes on its own and the throttle became inactive (would not respond to inputs). I don't know if the vehicle slammed on the parking brake or the service brakes. After 30 or so seconds everything returned to normal. No lights are illuminated on the dash, but a light did come on when the vehicle braked on its own. The light turned off before I could see what it was.

8am, Stopped at intersection. Light traffic. Green light, increased speed to 15 mph, turning left and sunroof explodes. Luckily inside shade cover was closed so no glass was able to come down.

Passenger side rear electronic parking brake wire clip failed, wire is rubbing against the rear cv boot. This caused a short that led to defective ABS control module that had to be replaced for anti-skid and anti-roll for this SUV. It also affected the transmission alert system. Related Bulletins: https://s3.amazonaws.com/shop-ware-prod-attachments/2ce2615fbf6158c020eb7ddbba19c956d5c9cf33.pdf?1678982217 https://s3.amazonaws.com/shop-ware-prod-attachments/df15af6513bb2265bc07179efd733f06e355fe8a.pdf?1678916531 From Shop: "Continued working with the electronic parking brake system Used GM Techline connect to attempt to reprogram the EBCM because of the programming error DTC. After programming we also performed the module configuration procedure and although e removed the programming error, the system is still reporting a failure with the LEFT parking brake circuit. All circuits have been checked. The current hypothesis is that the electronic brake control module (EBCM) has failed internally. This likely occurred when the actuator wiring became exposed and allowed the wiring to short together. : https://s3.amazonaws.com/shop-ware-prod-attachments/d0edde862ec36d33b013087e9934f74892154a13.pdf?1678995379

The contact owns a 2018 Buick Enclave. The contact stated that while idling or at a complete stop, the vehicle lunged forward upon acceleration. The contact then stated that while shifted to park, the vehicle inadvertently started. The contact also stated that she heard a screeching sound in the wheels while shifting in the first gear, and intermittently in second and third gear. Additionally, the contact stated that the check engine warning light was previously illuminated; however, after driving the vehicle, the check engine light turned off. The vehicle was taken three times to the dealer where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the warranty was not honored, and no assistance was provided. The failure mileage was 125,639.

-A few weeks prior to accident, while driving down a 65mph highway in TX, vehicle side mirrors were folding inward. Continued to fold inward after hit button to open them multiple times. Even did this after pulled off highway and stopped/started vehicle and exiting vehicle and locking to try to create a "reset" of system. (Auto folding windows feature in infotainment was NOT selected to be ON before or after this incident! Auto-folding sidemirrors are tied to the electron shifter status and should only engage when turned ON in infotainment option AND vehicle in PARK. This was occurring over 2-3 days while driving on highway at 65mph) Accident: -Pulled into parking spot and placed vehicle in PARK. -Front Dash Camera audio indicates the "Ding" confirmation of park and hear vehicle doors unlock upon Park status. -Vehicle was still ON and began to slow roll UP HILL BACKWARDS in parking lot and strike another parked vehicle across the double wide aisle. -No rear camera was engaged. -No collision alert (no seat vibration which was always ON in infotaiment option) -No automatic braking for about to strike a vehicle. -Display after impact was on the Buick Startup Icon, NOT the infotainment icons. -Vehicle driven immediately to Buick dealership and Claim initiated wth ESIS (regarding product liability claim with GM (General Motors) -no police due to private lot - 9 days later the black box data (Bosch Crash Data Report) and vehicle Global Diagnostics Sysem Reports were downloaded from Vehicle. Third report polling all the vehicle drive cycles was downloaded but not provided to me as consumer with claim. - No data obtained from CDR as not over 8mph and was backwards. -GDS2 indicates not DTC data most items but did indicate: 1)Rear Differential Clutch Control Module No Communication 2)Left Front Short Range Radar Sensor Module No Communication 3)Right Front Short Range Radar Sensor Module No Communication 4)Rear Short Range Radar Sensor Module No Communication

The Electronic Parking Brake has had multiple apparent malfunctions and one complete failure. On several occasions the parking brake failed to disengage completely with multiple warning dash lights illuminating. One such incident apparently self-corrected after being left parked overnight our semi-heated garage, with another incident only partially disengaged the parking brake with warning lights indicating a parking brake malfunction, and after driving two to three miles returning home the right rear brake was baking hot. The latest malfunction was a complete failure of the parking brake to engage at all, with the warning lights again illuminating and would be an obvious danger while parking. The vehicle is just over four years old and was two-and-a-half months out of warranty at the time of failure, and had/has 5,121 miles. It has now been waiting at the dealership for repairs for FOUR WEEKS, awaiting a Parking Brake Control Module which they cannot give any timeline for delivery or arrival. It is unknown if the Brake Control Module for the parking brake has any control or effect on the service brakes, so the vehicle is sitting at the dealership collecting dust, unusable to us.

Lane departure went out took to dealer they said oh your out of warranty 3 months we can repair for 1,000 dollars I said you are crazy and walked away .contacted GM customer service said it’s out of warranty should of been recalled for their past history of problems

Place car in park, went into store, came back out tried to put car in reverse, car would. To go, tried it two more time, car would. To go in reverse. Turned car off, put in drive , would go in drive, put in reverse, car would go, but the engine light came on and stayed on until later that day. Took car to the dealer that Monday morning, (Onstar notification says engine or transmission problem, park brake assist light came on a few times flashing on dashboard.dealer tells me first, needs to change transmission fluid. Then told me it is the solenoid switch in the transmission. Dealer calls National auto care(my warranty) and tells them that the problem, warranty wants the cause and part#. Dealer came out to look at car, stated don’t drive because their is slim metal shavings in transmission fluid. No one can tell me where it’s coming from. And the warranty company will not replace the transmission. So here I am paying a car note and a warranty. No fix