2018 BUICK ENCLAVE Complaints

For 6 months I have had a shutter in the front part of my car. When I accelerate the car violently shakes. The car was under bumper Bumper warranty when this problem started. I have taken it to my dealer on multiple occasions and they and their engineers cannot determine what is causing the problem. They have had several other enclaves come in with the same issues. They replaced my transmission among other things and nothing fixes it. I have contacted buick headquarters and I am only permitted to speak to customer service who only tells me the same thing that my dealership tells me. I am frustrated and don't know what to do. The problem is getting worse. The dealership says they are working with engineers and they cant seem to find the problem. I'm told my dealership has 6 other buick enclaves with the same issue and other dealerships he had some as well. There has been no warning icons show up.I have no copies of paperwork where my dealership has worked on my vehicle, but they have everything in their computer. My dealership is Bob Ross in Centerville, Ohio. I'm not sure if this is a safety issue or could become one since no one seems to know what is wrong with my vehicle.

The contact owns a 2018 Buick Enclave. The contact stated that while driving approximately 35 MPH, the vehicle suddenly began to drive sluggishly before coming to a stop. The brake warning light had illuminated and the message service ABS system was displayed. The vehicle was towed to the local dealer who diagnosed that the ABS computer had lost its program and needed to be reprogrammed. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 52,000.

The car has an auto-stop feature however at times, when the car is stopped, the entire electrical and engine shuts down even while the car is in drive. The driver must restart the car and put the car into park and then back into drive. When the car restarts, several lights/messages turn on including "Service Transmission" and the "Service Parking Brake" message and parking break light. This is a safety and hazard issue as it has happened while in traffic on the freeway when at a standstill.

At least 3 or 4 times, the car has remotely started itself while the key fob is in my pocket. Two times, the car was in my closed attached garage. To remote start the car, I would have to press and release the lock button on the fob, then hold down another button for four seconds. At times while I am working around the house or garage, I hear the car beep, indicating that my movements pressed the lock button. On the times mentioned above, evidently my movements pressed the two buttons, causing the car to start. I mentioned this to the service department of our Buick dealer, Dave Cross Motors in Lee's Summit, MO. They were not too concerned, and said that the engine would shut off after 10 minutes. I feel this could be a health concern. If the car did not turn off after 10 minutes, carbon monoxide could build up in our attached garage, and injure or kill us. Also, if someone broke into the car while running like this, could they steal it without the key fob being present. I have never had problem with my 2011 Ford F150 that has it's key fob on the same key ring.

While on free way transmission stopped functioning properly after exit unable to move vehicles in gear. Dealer said it was a computer programming issue. Another instance 9 months later care emergency break would not dis engage even after shutting vehicle off and restarting several times that transmission would stop shifting soon received messages dealer said it was a computer programming error .

I AM TOLD BY GRAFF CHEVROLET, OKEMOS, MI, THAT AT ONLY 63,000 MILES, MY REAR TOE LINK ADJUSTMENTS ARE SEPARATING AND NEEDS TO BE REPLACED AT A COST OF $407 PLUS A $90 WHEEL ALIGNMENT PLUS TAX. IN MY RESEARCH, I SEE THAT THE GM CADILLAX SRX HAS HAD THE SAME ISSUE. I AM CONCERNED FOR MY SAFETY FIRST OFF, BUT ALSO BELIEVE GM SHOULD RECALL AND WARRANTY THESE PARTS.

WHILE DRIVING ON VERY SLICK ROADS ON A HIGHWAY, I ATTEMPTED TO BRAKE THE VEHICLE IN PREPARATION TO MAKING A LEFT HAND TURN. I COULD NOT STOP THE VEHICLE. THE WHEELS KEPT PUSHING ME FORWARD. I COULD FEEL THE ABS PULSING BUT THE VEHICLE WOULD NOT STOP. LUCKILY, NO ONE WAS AHEAD OF ME OR I WOULD HAVE HIT THE VEHICLE. IT FELT LIKE THE CAR WAS OVERRIDING MY ATTEMPTS TO STOP IT. I WASN'T JUST SLIDING ON SLICK ROADS; THE VEHICLE WAS ACTIVELY PUSHING ME FORWARD.

THE E-BREAK WARNING CAME ON TWICE AFTER RELEASING THE E-BREAK WHEN PARKED, THE WARNING CAME ON SHORTLY AFTER PULLING FROM A SHOPPING CENTER PARKING LOT. THE E-BREAK LIGHT WAS FLASHING WITH THE 'SERVICE LIGHT' ACTIVE AND A DISPLAY NOTIFICATION OF EMERGENCY BREAK ISSUES. BOTH OF THESE TWO INCIDENTS HAPPEN AFTER THE LAST SERVICE UPDATE N19221631 WAS IMPLEMENTED BACK ON 5/2020. THE FIRST ONE WAS PRESENT AROUND SEPTEMBER 2020 AND THE LAST ONE ON 11/23/2020. I'M NOT SURE IF THESE TWO INCIDENTS HAPPEN DUE TO THE IMPLEMENTATION OF THE SERVICE UPDATE BUT IT SEEMS COINCIDENTAL THAT THEY HAPPEN SHORTLY AFTER THE SERVICE UPDATE AS THIS CONDITION DID NOT OCCURRED BEFORE THE SERVICE UPDATE. I DO NOT DRIVE MY BUICK MUCH WITH ONLY ABOUT 11K MILES CURRENTLY SO IT IS NOT OBVIOUS THE PROBLEM IS DUE TO AGE AND USAGE UNLESS THERE IS A DEFECT WITH THE E-BREAK PRODUCT.

SECOND TIME IN LESS THAN A MONTH ON A 2018 BUICK ENCLAVE THAT AIR CONDITIONING UNIT/EVAPORATOR IN VEHICLE IS NOT WORKING AND VEHICLE IS BLOWING HOT AIR ONLY. THIS OCCURS WHETHER VEHICLE IS IN MOTION OR STATIONARY. THIS HAPPENS WHEN VEHICLE IS FIRST POWERED ON OR OVER AN EXTENDED DRIVE (45 MINS). DOES NOT OSCILLATE WITH CHANGE IN SPEED. DOES NOT OSCILLATE WITH LENGTH OF DRIVE. HOT AIR BLOWS THE ENTIRE TIME AND NOISE COMES FROM DASH THAT SOUNDS LIKE HYDRAULIC DOOR HINGE.

MY CAR SHIFTS ITSELF INTO WHAT SEEMS TO BE A 'NEUTRAL' STATE AND THEN REVS UP VERY LOUD. IT ALSO SLAMS ON ITS OWN BRAKES, THANKFULLY EACH TIME HAS BEEN AT LOW SPEED. TODAY WAS THE LAST STRAW. I AM NEVER GETTING IN TO THAT CAR AGAIN! AS I WAS LEAVING A PARKING LOT, MY CAR SLAMMED ON ITS BRAKES, ALL KINDS OF ROLLING SOUNDS UNDER MY FEET. THEN IT STOPPED AND HIT HARD TO START GOING AGAIN. LIGHTS ON MY DASHBOARD GOING CRAZY... THE GUY WHO WAS BACKING UP AS I WAS GOING BY, HONKED AND YELLED AT ME BECAUSE HE DIDN'T KNOW WHY I WOULD STOP LIKE THAT. I SHOULD HAVE BEEN WELL PAST HIM, BUT MY CAR DECIDED WE WERE STOPPING. SO A LITTLE SHAKEN AND UPSET, BUT I CARRIED ON. THIS CAR HAS BEEN DOING THAT SINCE 4000 MILES. IT IS VERY STRESSFUL TO GET IN THAT CAR AS IT IS. I SAT AT THE VERY NEXT RED LIGHT AT THE PARKING LOT I HAD JUST LEFT TO TURN LEFT ONTO A MAJORLY BUSY STREET. THE LIGHT WAS RED, WHEN IT TURNED GREEN, I APPLIED THE GAS AFTER A AND IT SURGED SO HARD, IT WAS AS IF I FLOORED IT ALL THE WAY, BUT THE PEDAL HAD NOT MOVED UNDER MY FEET, BUT I COULD FEEL ALL KINDS OF 'ACTION' HAPPENING UNDER MY FEET. AS THE CAR WENT OVER THE CROSSWALK PAINT, IT SCREECHED THE TIRES AND I ALMOST HIT THE GUY WHO WAS ALSO MAKING A LEFT NEXT TO ME AS MY CAR WAS THRUSTING FORWARD WITH GREAT SPEED AND SPINNING TIRES, WHEN THE WHEELS CAUGHT THE PAVEMENT I ALMOST HIT THE GUY NEXT TO ME IN HIS BACK DOOR. I WAS HONKED AT AND SCARED. I WAIVED MY HANDS TO TRY TO SAY ' I DON'T KNOW!' I DIDN'T KNOW WHAT TO DO. THE MAN FOLLOWED ME ALMOST A MILE TO MY WORK AND WHEN I GOT OUT OF MY CAR HE CALLED ME EVERY NAME YOU CAN THINK OF. THIS CAR IS REALLY SCARING ME AND I CANNOT DRIVE IT ANYMORE. I AM GOING TO TRY TO WORK WITH GMC TO TAKE IT BACK. I SHOULDN'T HAVE TO BE TERRIFIED TO GO TO THE GROCERY STORE. THIS CAR HAS DONE SIMILAR THINGS OVER THE LAST TWO YEARS BUT IT HAS ONLY GOTTEN WORSE. DEALER "CAN'T DUPLICATE"