2016 BUICK ENCORE Complaints

This is an addendum to Complaint # 11644925 Before taking the car back to the dealership, Buick GMC of Beaverton, for repairs, I called the owner of Bassitt Auto Repair in Beaverton Oregon, 503-616-2007. He told me that they've had 3 other Buick Encores come to his repair shop in just the last 6 months, all with the identical problem. He said, without seeing our vehicle, that it is low compression due to a blown piston. He said to take the car to a Buick dealership, that this repair should be a recall, that the engine is most likely blown, and that no one with rebuild that engine.

My wife is [XXX] and I am [XXX] old. We purchased the 2016 Buick Encore with 29,000 miles from Buick GMC of Beaverton, Oregon on [XXX], expecting that it would out last both of us, since we are retired and only drive to the store and doctor's appointments; my wife has miraculously survived Stage IV cancer since February 1, 2019. The Encore is our only car and we depend on it for all transportation. We love the vehicle, changed the oil about every 3,000 miles, and have had no complaints for almost six years. On [XXX], my wife and I were driving home from shopping, in rain at night on [XXX] north bound, left lane, uphill at 55MPH in moderate traffic on a six-lane divided freeway. Suddenly the car lost half power, began missing and shaking badly, speed dropped to about 30 MPH with cars serving behind us, flying past us honking. We were panicked, not knowing if the car would seize up completely or the engine would explode. Fortunately, we limped off the highway without having to stop. We took the car back to the dealership where we bought it, for service. The next day they emailed a video of their inspection of the vehicle showing Cylinder 1 has very low compression of about 60 when normal should be 180 to 210 psi, which indicates a likely blown piston. April 30, 2019, NHTSA Service Bulletin 19-NA-090 describes the identical symptoms the Encore is experiencing: Misfire and low compression in one or more cylinders. Both the Buick GMC of Beaverton dealership and General Motors, 800-521-7300 are refusing to honor the original 70K mile warranty since they're indicating the warranty expired on 01/21/2023. We are devastated that because we pampered the vehicle and only drove it 17,000 miles in nearly 6 years, we are being unfairly penalized. GM admits that if we had driven the vehicle more and this same engine failure occurred at just 49K miles prior to January 20, 2023, they would immediately replace the engine. Help! We are requesting that NHTSA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

Please help me. Please add my Vin# [XXX] for repair on a Past recall 2016 Buick. Dealer will not Fix my car, I need Vin Number added to recall. I have attached a copy of the recall. 43210 Engine Oil Leakage at Oil Cooler Pipe Reference Number: A162043210 GWM Number: 2043210 Condition Engine oil leakage at the oil cooler pipe caused by damaged O-ring. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Buick Encore. The contact stated while driving at an undisclosed speed, the service power steering warning light illuminated. The contact stated that the vehicle lost power steering functionality. The contact stated that if his wife had been driving the vehicle at the time of the failure, she would not have been able to steer the vehicle. The vehicle was taken to the dealer where it was diagnosed with a circuit board failure inside the steering column. The contact was informed that the circuit board needed to be replaced. The vehicle was being repaired. The contact referenced an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure. The failure mileage was approximately 78,000.

I purchased my 2016 Buick encore from the car dealer name [XXX] in Rochester Michigan. I purchased it in December 20 23 beginning in January when I would change gears the car sounded like the gears were clunking like they were gonna fall out or something. also, the engine hesitates and then excels really fast like I’m racing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Acceleration was reduced immediately on the freeway after the check engine light came on the day before with a P0299 code for turbocharger repair. Now the vehicle will not start and the dealership service said an additional code of po366 is now showing. Are these related? The turbocharger has an extended special coverage, but not engine repair that is likely the result of the turbocharger failure.

In 2021, My ex husband received a notice from Buick extending the warranty to 120,000 on the Turbo Charger fuel injector due to failure in many vehicles. It was not included as a recall. In the State of Texas, vehicles must have an annual inspection to remain legal to drive. Each vehicle receives an annual Sticker. My sticker and inspection were due in July. In May of 2024, my check engine light came on. I took it to Autozone to diagnose, and they said it was the turbo charger. Since I had no idea my ex-spouse had a letter, I purchased fuel injector cleaner and did this every week. Chevron 92 has always been my gas of choice. Unfortunately, it only cleared the engine light for a few days and my vehicle failed inspection at 120,000 miles. I took my Buick Encore to a traveling mechanic, who cleaned the injectors (supposedly), and after driving about 100 miles and in July finally passed inspection to avoid a citation. At 122,00 miles, on [XXX] I drove my Buick to Dallas Texas, 571 miles one way. I barely made it; the check engine light came on again and the vehicle could barely accelerate. I stopped multiple times to install injector cleaner, used only the best 92 gas at chevron. When I arrived, i took my 2016 Buick Encore to Firestone. They diagnose the Turbo Charger again. unfortunately, the vehicle had reached 123,000 miles by then. They cleaned the Turbo charger but could not replace it. At that time, they let me know that might be a manufacturers defect, since this part should definitely last much longer than 123,000. Barely making it home again, with my [XXX] mother with me, I took my vehicle to Gay Buick GMC to get the Turbo Charger replaced. Buick informed me this was too far past the 120,000 and refused to even replace the part if I paid for labor. This is a $2,653.48 cost. May I ask for your assistance in a remedy, at least for the $700.00 part? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2016 Buick Encore VIN [XXX] approximately 60,000 miles. The vehicles turbo had a catastrophic failure pushing oil into the engine, and the catalytic converter causing extensive damage to both. The description from the first mechanic shop, I took it to descripted it as the turbo exploded, spewing oil everywhere. Buick knows the turbo engine is faulty and they issued a 'special' warranty, however the warranty doesn't cover the damage caused by their faulty turbo engine. There wasn't anything I could've done to prevent this. In fact, the GM dealership replaced the turbo and that turbo failed and had to be replaced. I've been asked to cover the cost of repairing the engine, catalytic converter and clean the oil that sprayed the engine compartment. In hindsight, Buick should've issued a full recall on the turbo. They made a business decision not to recall the turbo, but they need to accept responsibility. Living in rural Northern Wisconsin, we are fortunate that this didn't happen in the winter. The resolution I seek is GM/Buick accept responsibility and cover the total cost of repair. This isn't directed at any of the GM/Buick employees I've dealt with, they have all been courteous and professional. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The turbo on my 2016 Buick Encore hasn't been working right for about a year. My engine light has been on consistently everyday for about 8 months. I've taken it to the dealer to get it repaired, and there is a bulletin - Reference Number A212338300 - but for some reason my VIN doesn't meet the requirement of the turbo replacement - even though the bulletin is for a turbo replacement. Why is my turbo NOT covered by the bulletin? Clearly there is an issue with the part since a bulletin exists in the first place.

The contact owns a 2016 Buick Encore. The contact stated that upon approaching the vehicle, she observed oil leaking from underneath the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil cooler pipe. The vehicle was not repaired. After investigating the failure, the contact related the failure to Service Update: 43210. The manufacturer was not notified of the failure. The failure mileage was 100,000. The VIN was not available.