2020 BUICK ENCORE Complaints

The contact owns a 2020 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate immediately and stalled. Additionally, the EPC warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the fuel pump needed to be replaced; however, the part to do the repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

We have two infants in car seats. The car does not have the car seat LATCH system in it. The instructions were followed in the cars manual for placement but none were found. There are indications on the seat where you should place the latch buckle but the latch welded hooks are not there. I took the vehicle to the dealership Buick Gee in Liberty Lake WA where it is leased and was also told there by the service manager and the sales team that there are no latch hooks to be found in this car for the car seat to attach to. They agreed that there should be some there and could be a mistake at the factory. The dealer manager also came out to verify the latch system was not in vehicle. He also went to look at the other vehicles of the same year make and model, all of which did not have the welded hooks in the car for the car seat latch system. When I worked at the fire department I thought this system was mandatory in all vehicles manufactured and sold in the USA after the 90’s. Thank you for looking into this production safety issue [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact’s mother-in-law owns a 2014 Jeep Cherokee. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the PCV valve needed to be replaced. The vehicle was not repaired. The contact stated that on another occasion while his mother-in-law was driving, the vehicle started sputtering, overheating, and lost motive power. The vehicle remained at the location. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

Rear end accident. Distracted driver hit the back of my car at least at 40 mph. No airbags deployed.

The contact’s fiancé owns a 2020 Buick Encore GX. The contact stated while driving approximately 2 MPH, the vehicle was unable to stop while the brake pedal was depressed and the parking brake was activated. Additionally, the vehicle made grinding sounds while the brake pedal was depressed. The vehicle was towed to the dealer, and the dealer reprogrammed the brake system; however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 8,600.

The contact owns a 2020 Buick Encore. The contact stated while driving approximately 20 MPH, the "Trunk Open" light was illuminated and the trunk raised up. The contact drove the vehicle to her residence and attempted to close the trunk. The contact had to push the trunk release button several times for the trunk to lock securely. The contact had taken not taken the vehicle to a local dealer. The vehicle had not been diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 29,000.

I have only had the vehicle for a year. On multiple occasions the vehicle feels like it is slipping gears (more often when the autostop feature is turned on). On multiple occasions the vehicle has stalled out and would not do anything when pressing on gas- didn't even rev, did absolutely nothing. These stall outs happened crossing highways, at stop lights, stop signs, etc. There were no warnings prior to the incidences, though the vehicle did through an engine/transmission code afterwards, the code would go away. The first several attempts of taking it to the dealership (last year) as it is still under warranty- it was not checked. i was simply told it was a "glitch" and it was fine. They did not record in their system that i requested it to be checked either apparently. They only recorded that i brought it in for an oil change. They only checked into it this February after my boyfriend told them what it was doing. They kept it and replaced one part in the transmission. The vehicle continued to have the same issues and threw a code withing the first 5 minutes after picking it up. I took it back in- and they said it was doing the issues because of the code it threw. I told them it was doing it again before it threw the code. They said it simply needed a line vacuumed out, and then gave it back to me. It continued to have the same issues and stalled out again causing me to roll backwards onto the highway-into traffic. I took it back again. They kept it, and then told me they'd be replacing the entire transmission, but it is on backorder. Still no time frame when it will be repaired. They then told me i could have my car back and continue to drive it until the transmission comes in?!? I said no- it isn't safe, I just told you what happened and i could have been hurt or killed. I am not driving it, especially when i have my son to drive around as well! I have been without my car for at least a month now. I am paying for a car that i don't even have/can't drive.

While driving this 2020 Buick Encore GX with around 7,000 miles on the odometer, the entire electrical/electronic system shut down. Windows were inoperative, the AC stopped, the radio failed, the flashers did not work, etc. The only things that worked were the engine and brakes. I have no idea if the brake lights worked. I was able to drive the car to the dealership - Van Buick GMC in Scottsdale, Arizona where the car is now sitting and awaiting their inspection. In the 95 degree temperature here in AZ, I thought that I would die as I could not open the doors. I have since learned that I could have opened the doors by pulling the door handle twice. No one ever educated me on this. There were no advance warnings prior to the failure. This car is a death trap. Please NHTSA help me.

The horn goes off automatically when the car is started. The fuse must be pulled out to stop it. Dash radio and phone not working properly. Cruise control not working.

The contact owns a 2020 Buick Encore GX. The contact stated that while attempting to stop, the brake pedal was depressed and it traveled to the floorboard causing the brakes to fail to stop the vehicle. The contact mentioned that the vehicle crashed into the rear of another vehicle. A police report was not filed. The vehicle was able to be driven to the contact residence however, the brakes failed again. The vehicle was towed to the dealer where the contact was unaware if a diagnostic test was performed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 45,000.