2020 BUICK ENCORE Complaints

Engine light came on. There was a problem between the harness and the transmission. It took 6 weeks to rectify the problem.

I live in Oklahoma so it’s hot then cold then hot again then colder the next morning. I had my defroster on while on my way to work and all of a sudden my window just cracks and spreads all across my window. I didn’t have a chip at all and there wasn’t even a vehicle in front of me. Idk if it was because it was real cold and had the defroster on but this still shouldn’t have happened. And they want me to pay almost $1000 to change it out because you also have to get the cameras readjusted correctly. GM should pay for this. It absolutely wasn’t my fault.

Dealership, fixed brakes due to previous recall. Brakes continue to squeal and grind with every stop. Was informed by dealership that they can do no further repair because it is considered a noise and not a safety issue. Grinding brakes are a safety issue!!!

Tire suddenly developed a large bubble after about 18,000 miles of driving from new. Tire came new from manufacturer of my 2020 Buick Encore. I didn't hot any thing with this tire that could have contributed to the bublle. I think its a manufacturing defect

CAR HAS LESS THAN 30 (THIRTY) MILES ON IT; GARAGED SINCE PURCHASE BC OF PANDEMIC; STARTED OCCASIONALLY; BATTERY DEAD WHEN I TRIED TO GO OUT LAST WEEK; CHARGED BATTERY; DIED AGAIN; CHARGED AGAIN; CHECK ENGINE LIGHT ALERTED ONSTAR, WHO SENT EMAIL STATING PROBLEMS W/ENGINE & TRANSMISSION SYSTEM, POSSIBLE ISSUES W/FUEL MANAGEMENT SYSTEM, EMISSIONS CONTROL, MISFIRE CONDITION... ONLY 30 MILES! NEW CAR! JUST DROVE HOME FROM DEALERSHIP AND PARKED IT. TRIED CHATTING W/BUICK CUSTOMER EXPERIENCE, BUT THEY CUT ME OFF 3 TIMES OVER 2 HOURS, SO I GAVE UP THAT EXERCISE IN FUTILITY. DEALERSHIP IS UNPLEASANT; TRYING A DIFFERENT DEALER. GOOGLED RECALLS. THIS SOUNDS LIKE THE EMISSIONS SYSTEM RECALL ON THE 2021 ENCORE GX, BUT MINE IS A 2020. WHY WOULD A BRAND NEW, $38,000-CAR BE SO FRIGHTENINGLY UNRELIABLE? I TRADED IN TWO CARS AND SAVED MANY YEARS TO BUY THIS. I'M AFRAID TO EVEN DRIVE IT IN FOR SERVICE. MY DAD WAS A PATENTED ENGINEER. I MISS MY DAD.

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AS NEEDED. ADDITIONALLY, THE VEHICLE INADVERTENTLY LUNGED FORWARD WHILE ATTEMPTING TO REVERSE INTO A PARKING SPACE. THE VEHICLE WAS TOWED TO BELLAVIA CHEVROLET BUICK (199 NJ-17, EAST RUTHERFORD, NJ 07073) THE BRAKES AND TRANSMISSION VALVES WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE TRANSMISSION WAS REPLACED AFTER RECEIVING APPROVAL FROM THE MANUFACTURER. THE DEALER FOUND 3 PIECES OF RUBBER INSIDE THE TRANSMISSION WHEN IT WAS TAKEN APART. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS FILED. THE FAILURE MILEAGE WAS 9,529.

THE VEHICLE HAS A SOFTWARE ANAMOLY ACCORDING THE THE DEALER THAT HAS MY SES LIGHT ON AND MY PRE-COLLISION ALTERS SEEM TO NOT BE WORKING SINCE THIS OCCURRED. THE SES LIGHT CAME ON 4/9/21 AND WAS TAKEN TO THE DEALER. I PICKED THE VEHICLE UP ABOUT 6 PM 4/12/21 AND THE LIGHT WAS ON STILL AND NOTICED IMMEDIATELY THAT THE PRE-COLLISION WARNING DID NOT WORK WHEN ANOTHER VEHICLE CUT ME OFF AND STOPPED SHORT IN FRONT OF ME. I DO NOT FEEL SAFE DRIVING THE VEHICLE. BUICK WAS SUPPOSED TO HAVE ANOTHER DEALER CONTACT ME TO GET A SECOND OPINION BUT AS OF THIS THEY HAVE NOT CONTACTED ME. THEY EXPECT MT TO DRIVE THE VEHICLE AND IGNORE THE LIGHT SO IF SOMETHING DOES HAPPEN I WILL HAVE NO WAY OF KNOWING BECAUSE THE LIGHT IS JUST ALWAYS ON. IF GM CANNOT KEEP UP WITH SOFTWARE UPDATES TO KEEP THEIR CUSTOMERS SAFE PERHAPS THEY SHOULD NO LONGER BE IN THE AUTOMOTIVE BUSINESS.

STARTED HAVING TROUBLE LAST WEEK WITH THE FUEL GAUGE AND A CHECK ENGINE LIGHT. TOOK THE CAR IN TO HAVE IT SERVICED AND THEY FOUND THAT RODENTS HAD CHEWED THROUGH THE HARNESS LOCATED BY THE FUEL. COST $850 TO REPAIR WHICH WAS NOT COVERED UNDER WARRANTY. HAD THE CAR BACK TWO DAYS AND WENT TO USE THE CAR AND IT COMPLETELY STOPPED FUNCTIONING ONCE WE PULLED OUT INTO TRAFFIC. WE LIVE ON A HIGHLY TRACTOR TRAILER TRAVELED ROAD AND HAVING THE CAR JUST STOP WORKING COULD HAVE ENDED IN AN ACCIDENT IF A CAR WAS COMING FROM EITHER DIRECTION. MY SON WAS IN THE PASSENGER SEAT AND I AM INCREDIBLY UPSET THAT THEY COULD HAVE BEEN HURT. WE NEEDED TO CALL THE POLICE AND A TOW TRUCK WITH MY YOUNGEST SON IN THE CAR. RECEIVED A CALL FROM THE DEALERSHIP AFTER INSPECTION TO FIND OF THE SAME HARNESS HAS BEEN CHEWED THROUGH AGAIN. THE HARNESS APPARENTLY IS A SOY BASED PRODUCT. WE ARE BEING TOLD ONCE AGAIN THIS IS NOT COVERED UNDER WARRANTY AND MY BIGGER CONCERN IS HOW THIS IS GOING TO STOP HAPPENING. THIS DOES NOT SOUND LIKE AN OUTSIDE INFLUENCE BUT RATHER A MANUFACTURING DEFECT. USING A SOY BASED PRODUCT MAYBE CHEAPER TO MANUFACTURE AND BETTER FOR THE ENVIRONMENT BUT IT'S GOING TO MAKE THE CAR COMPLETELY UNSAFE FOR MY FAMILY TO BE IN. IF THE HARNESS IS GOING TO BE MADE OUT OF A SOY BASED PRODUCT AND I BELIEVE THAT THIS SHOULD BE SOMETHING NOW COVERED UNDER WARRANTY AND NOT EXPECTED FOR US TO PAY OUT OF POCKET FOR.

2/3/2021 I WAS DRIVING WITH MY DAUGHTER TODAY. SHE WAS DRIVING AND WE WERE APPROACHING A LEFT HAND TURN AT AN INTERSECTION. WE HAD A GREEN LIGHT AND I COULD SEE THAT HER FOOT WAS ON THE BRAKE. SHE STARTED THE TURN WITH HER FOOT STILL ON THE BRAKE. THE VEHICLE ACCELERATED WHILE HER FOOT WAS ON THE BRAKE AND THE STEERING WASN'T RESPONDING. WE HIT A TELEPHONE POLE. THIS VEHICLE WAS PURCHASED LESS THAN 2 WEEKS AGO AND HAS LESS THAN 115 MILES ON IT. THIS IS A MAJOR SAFETY ISSUE.

THE BRAKE ASSIST CONTINUES TO FAIL AND IS A SAFETY HAZARD. IT FAILS UNEXPECTED SO OFTEN THAT IT IS DANGEROUS AND WE ARE SOMEWHAT AFRAID TO DRIVE THIS VEHICLE. THIS ISSUE BEGAN A FEW WEEKS AFTER PURCHASED. REQUEST AN URGENT FIX OR THE OPPORTUNITY TO RETURN THIS VEHICLE FOR A DIFFERENT SAFER VEHICLE.