2020 BUICK ENCORE GX Complaints

The contact owns a 2020 Buick Encore GX. The contact stated while driving at various speeds, the vehicle lost motive power while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle had been taken to the dealer on several occasions, and several repairs were performed on the vehicle. The contact stated that the turbo was replaced twice; however, the failure returned after the repairs. The vehicle remained in the possession of the dealer for a month and the dealer determined that the mechanical outline was incorrect, and that the turbo had been installed incorrectly. The manufacturer was notified of the failure but offered no assistance. The vehicle was repaired; however, the contact expressed concern that the failure might occur again, and was fearful of driving the vehicle. The failure mileage was approximately 60,000.

Shift to park! When I put the car in park it tells me “shift to park” so I’m unable to turn my car off. It’s happening more frequently.

When parking car in garage, placed vehicle in park, then turned vehicle off, received a message on dash " SHIFT TO PARK". The car was in park. Even though the engine was off, it would not allow radio, or lights to shut off until this message goes off. Some times it takes several minutes for message to go out. I have taken to GM dealership, and was told shifter assembly needs replaced ($500). I have learned their currently is a class action suit for this issue at this date.

The contact owns a 2020 Buick Encore GX. The contact stated that while parking the vehicle, the gear shifter was shifted into park(P); however, the “Shift to Park” message was displayed. The contact was unable to turn off the vehicle and drove to the residence. The message was no longer displayed after the contact parked the vehicle at the residence. The failure recurred on multiple occasions. The dealer was made aware of the failure and referred the contact to the manufacturer. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 24,000.

I was driving on the interstate on June 7, 2023 heading to work doing the speed limit of 60 MPH and all of a sudden the check engine light came on and a message stated "Engine Power Reduced" and the engine literally dropped engine power immediately and thankfully there was nobody right behind me and I was able to get off the interstate to a safe place. I called the Buick GMC dealership where I purchased the vehicle and they said to bring it in. They pulled codes on it and it gave a code of "engine under boost" and they said they ran tests on it and could not find anything wrong after 3 days at the shop, they did a software update and told me to come and pick it up. Then not even a week later, I was driving and out of nowhere came the same engine light, message read "engine power reduced" and the engine lost power immediately and I called the Buick GMC dealership again and they said to bring it back in and it's there now. I called today to check in and they said they are going to test the Turbo on it and order parts, etc. but they still do not have a definitive answer as to what's wrong with it yet. I bought my 2020 Buick Encore GX new in November 2020 and it has about 26,000 miles on it. No recalls have been made on my VIN model - I am afraid to even drive this car again and get stuck somewhere away from help or at night - someone could have rear ended me when I lost power on the interstate doing 60 MPH and killed me!!!

I was driving on the interstate on June 7, 2023 heading to work doing the speed limit of 60 MPH and all of a sudden the check engine light came on and a message stated "Engine Power Reduced" and the engine literally dropped engine power immediately and thankfully there was nobody right behind me and I was able to get off the interstate to a safe place. I called the Buick GMC dealership where I purchased the vehicle and they said to bring it in. They pulled codes on it and it gave a code of "engine under boost" and they said they ran tests on it and could not find anything wrong after 3 days at the shop, they did a software update and told me to come and pick it up. Then not even a week later, I was driving and out of nowhere came the same engine light, message read "engine power reduced" and the engine lost power immediately and I called the Buick GMC dealership again and they said to bring it back in and it's there now. I called today to check in and they said they are going to test the Turbo on it and order parts, etc. but they still do not have a definitive answer as to what's wrong with it yet. I bought my 2020 Buick Encore GX new in November 2020 and it has about 26,000 miles on it. No recalls have been made on my VIN model - I am afraid to even drive this car again and get stuck somewhere away from help or at night - someone could have rear ended me when I lost power on the interstate doing 60 MPH and killed me!!!

The contact owns a 2020 Buick Encore GX. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate immediately and stalled. Additionally, the EPC warning light was illuminated. The vehicle was taken to the dealer, who informed the contact that the fuel pump needed to be replaced; however, the part to do the repair was not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.

We have two infants in car seats. The car does not have the car seat LATCH system in it. The instructions were followed in the cars manual for placement but none were found. There are indications on the seat where you should place the latch buckle but the latch welded hooks are not there. I took the vehicle to the dealership Buick Gee in Liberty Lake WA where it is leased and was also told there by the service manager and the sales team that there are no latch hooks to be found in this car for the car seat to attach to. They agreed that there should be some there and could be a mistake at the factory. The dealer manager also came out to verify the latch system was not in vehicle. He also went to look at the other vehicles of the same year make and model, all of which did not have the welded hooks in the car for the car seat latch system. When I worked at the fire department I thought this system was mandatory in all vehicles manufactured and sold in the USA after the 90’s. Thank you for looking into this production safety issue [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact’s mother-in-law owns a 2014 Jeep Cherokee. The contact stated while his mother-in-law was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the PCV valve needed to be replaced. The vehicle was not repaired. The contact stated that on another occasion while his mother-in-law was driving, the vehicle started sputtering, overheating, and lost motive power. The vehicle remained at the location. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 75,000.

Rear end accident. Distracted driver hit the back of my car at least at 40 mph. No airbags deployed.