2020 BUICK ENCORE GX Complaints

STARTED HAVING TROUBLE LAST WEEK WITH THE FUEL GAUGE AND A CHECK ENGINE LIGHT. TOOK THE CAR IN TO HAVE IT SERVICED AND THEY FOUND THAT RODENTS HAD CHEWED THROUGH THE HARNESS LOCATED BY THE FUEL. COST $850 TO REPAIR WHICH WAS NOT COVERED UNDER WARRANTY. HAD THE CAR BACK TWO DAYS AND WENT TO USE THE CAR AND IT COMPLETELY STOPPED FUNCTIONING ONCE WE PULLED OUT INTO TRAFFIC. WE LIVE ON A HIGHLY TRACTOR TRAILER TRAVELED ROAD AND HAVING THE CAR JUST STOP WORKING COULD HAVE ENDED IN AN ACCIDENT IF A CAR WAS COMING FROM EITHER DIRECTION. MY SON WAS IN THE PASSENGER SEAT AND I AM INCREDIBLY UPSET THAT THEY COULD HAVE BEEN HURT. WE NEEDED TO CALL THE POLICE AND A TOW TRUCK WITH MY YOUNGEST SON IN THE CAR. RECEIVED A CALL FROM THE DEALERSHIP AFTER INSPECTION TO FIND OF THE SAME HARNESS HAS BEEN CHEWED THROUGH AGAIN. THE HARNESS APPARENTLY IS A SOY BASED PRODUCT. WE ARE BEING TOLD ONCE AGAIN THIS IS NOT COVERED UNDER WARRANTY AND MY BIGGER CONCERN IS HOW THIS IS GOING TO STOP HAPPENING. THIS DOES NOT SOUND LIKE AN OUTSIDE INFLUENCE BUT RATHER A MANUFACTURING DEFECT. USING A SOY BASED PRODUCT MAYBE CHEAPER TO MANUFACTURE AND BETTER FOR THE ENVIRONMENT BUT IT'S GOING TO MAKE THE CAR COMPLETELY UNSAFE FOR MY FAMILY TO BE IN. IF THE HARNESS IS GOING TO BE MADE OUT OF A SOY BASED PRODUCT AND I BELIEVE THAT THIS SHOULD BE SOMETHING NOW COVERED UNDER WARRANTY AND NOT EXPECTED FOR US TO PAY OUT OF POCKET FOR.

2/3/2021 I WAS DRIVING WITH MY DAUGHTER TODAY. SHE WAS DRIVING AND WE WERE APPROACHING A LEFT HAND TURN AT AN INTERSECTION. WE HAD A GREEN LIGHT AND I COULD SEE THAT HER FOOT WAS ON THE BRAKE. SHE STARTED THE TURN WITH HER FOOT STILL ON THE BRAKE. THE VEHICLE ACCELERATED WHILE HER FOOT WAS ON THE BRAKE AND THE STEERING WASN'T RESPONDING. WE HIT A TELEPHONE POLE. THIS VEHICLE WAS PURCHASED LESS THAN 2 WEEKS AGO AND HAS LESS THAN 115 MILES ON IT. THIS IS A MAJOR SAFETY ISSUE.

THE BRAKE ASSIST CONTINUES TO FAIL AND IS A SAFETY HAZARD. IT FAILS UNEXPECTED SO OFTEN THAT IT IS DANGEROUS AND WE ARE SOMEWHAT AFRAID TO DRIVE THIS VEHICLE. THIS ISSUE BEGAN A FEW WEEKS AFTER PURCHASED. REQUEST AN URGENT FIX OR THE OPPORTUNITY TO RETURN THIS VEHICLE FOR A DIFFERENT SAFER VEHICLE.

I WAS DRIVING HOME APPROX 6:00 PM AS I WAS STARTING ON L75 MY BUICK 2020GX WITH LESS THAN 300 MILES STARTED TO SPEED UP TO A VERY FAST MY BRAKES DID NOT SLOW ME DOWN THE CAR KEPT SPEEDING UP I WAS VERY SCARED WHEN THE CAR KEPT GOING FASTER NOW I AM SCARED TO DRIVE IT THERE WAS ALMOST A CRASH TRYING TO SLOW DOWN

WHEN I PURCHASED THIS VEHICLE I NOTICED SQUEAKING OF BRAKES AND PROBLEMS ECCENTRICALLY WITH WIPERS AND BACK GATE LIGHT OPEN CLOSE LIGHT, REPORTED TO TEXIAN DEALER AND NOTHING WAS DONE, CAR OF COURSE IN MOTION AND MOVING. LATER AFTER COMPLAIN OF PROBLEMS TEXAN DEALER RESPONDED TO DEAF EARS, I TOLD THEM I DID NOT WANT THIS VEHICLE AND THEY WOULD DO NOTHING AND NEVER DID. I WENT TO ANOTHER DEALER(DEMONTROND BUICK) AND BK CUSTOMER SERVICE LISTENED TO THE ISSUES AND PUT NEW BRAKES IN CAR, IT STILLS SQUEAKS BUT NOT AS MUCH AS BEFORE. CAR WAS WORKED ON BUT AT LEAST THEY TRIED TO FIND AND FIX PROBLEMS. THE WIPERS INTERMITTENT NEVER WORKED AND THEY GOT THEM TO WORK BUT ONLY WIPE AFTER ABOUT 35 TO 55 SECONDS AFTER TURNED ON AND EVEN IN DRIVING, THE LIFT GATE STILL AT TIMES DOES NOT WORK, THE CAR IS A LEMON, VERY DISAPPONTED AND SOMEONE SHOULD DO SOMETHING TO THIS VEHICHLE AND WARN PEOPLE ESP ABOUT THE BRAKES, COULD CAUSE SOMEONE TO HAVE A CRASH AND BE KILLED.

WHILE DRIVING UP TO AN INTERSECTION I APPLIED MY FOOT TO THE BRAKE PEDAL. UPON DOING SO THE PEDAL DID NOT MOVE AS IF IT WAS LOCKED IN PLACE. I APPLIED MORE PRESSURE AS I WAS COMING UP TO THE INTERSECTION AND THEN THE STEERING WHEEL LOCKED IN PLACE AS IF THE CAR WAS OFF. THE BRAKE PEDAL WENT COMPLETELY TO THE FLOOR WITH NO BRAKES BEING APPLIED. I QUICKLY BEGAN PUMPING THE BRAKES WHICH STARTED TO SLOW ME DOWN BUT NOT BEFORE DRIVING RIGHT THROUGH THE INTERSECTION. I PULLED OVER AFTER I WAS ABLE TO SLOW THE CAR DOWN TO A STOP, TURNED OFF THE VEHICLE, WAITED A FEW MINUTES, AND TURNED IT BACK ON. I WAS ABLE TO RETURN HOME BUT IMMEDIATELY CALLED THE DEALERSHIP.

BRAKES ARE NOISY MORE GOING IN REVERSE. DEALER ORDERED UPDATED FRONT BRAKES ON 12/8/2020 AND AS OF 12/23/2020 THEY HAVE NOT BEEN RECEIVED AND DO NOT HAVE A DATE WHEN THEY WILL BE IN. TRIED TO CALL GM CUSTOMER SERVICE BUT THEY DO NOT ANSWER THE PHONE. ALSO WHEN THE CAR WAS IN THE REPAIR SHOP THEY COMPLETED RECALLS #'S A202310450, A202295530 & A202301230. ALSO I NEVER RECEIVED ANY NOTICES ON ANY RECALLS FROM BUICK.

TL* THE CONTACT OWNS A 2020 BUICK ENCORE GX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V588000 (SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE BRAKE PEDAL WAS DEPRESSED WHILE DRIVING DOWN HILL HOWEVER, FAILED TO ENGAGE AS DESIGNED. ADDITIONALLY, THE STEERING WHEEL SEIZED. THE CONTACT ATTEMPTED TO ENGAGE THE PARKING BRAKE. THERE WERE SEVERAL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO JOYCE BUICK-GMC, INC. (38039 CHESTER RD, AVON, OH 44011, (440) 934-6600) TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE MASTER CYLINDER, PROGRAM MODULE, BRAKING SYSTEM, AND ENGINE CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 752.

TL* THE CONTACT OWNS A 2020 BUICK ENCORE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH SHE RECEIVED AN ALERT THAT THE STABIL TRAK SYSTEM AND THE ANTI LOCK BRAKE SYSTEM WERE MALFUNCTIONING. THE LIGHTS SAID DO NOT TRAVEL OVER 62 MPH. THE CONTACT FELT THE BRAKES GOING ALL THE WAY TO FLOOR AND NOT BRAKING PROPERLY. THE CONTACT WAS ABLE TO PULL INTO A PARKING LOT AND SHUTOFF THEN RESTART THE VEHICLE. THE WARNING LIGHTS DID NOT REAPPEAR SO THE CONTACT CONTINUED ON THE ROAD. WHEN CONTACT GOT ON THE ROAD, THE INDICATORS WENT OFF AGAIN AND SHE PULLED OVER OFF THE ROAD INTO A PARKING LOT. THE CONTACT DID SAME PROCESS OF SHUTTING OFF AND RESTARTING AND WAS ABLE TO FINALLY ARRIVE AT HER HOME. THE CONTACT CALLED THE DEALER SOUTHTOWNE MOTORS 695 BULLSBORO DR, NEWNAN, GA 30265 (678) 619-4902. THE DEALER SAID THEY COULD NOT SET AN APPOINTMENT RIGHT AWAY AND HAD NO LOANERS FOR THE CONTACT. THERE WAS A CURRENT NHTSA RECALL 20V588000 (SERVICE BRAKES) ON THE VEHICLE. THE MANUFACTURER HAD NOT BEEN CONTACTED YET AND THE VEHICLE REMAINED UNREPAIRED. THE FAILURE MILEAGE WAS 1.487.

I PURCHASED THIS VEHICLE 9/25/2020. RECALL NHTSA# 20V588 ISSUED 9/24/2020. I WAS NOT CONTACTED BY DEALERSHIP WHO SOLD VEHICLE UNTIL 9/29/2020. THERE WAS AN ACTIVE RECALL ON VEHICLE. RECALL STATUS: INCOMPLETE REMEDY NOT YET AVALABLE.