2011 BUICK LACROSSE Complaints

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER A BUMP, A LOUD KNOCKING NOISE CONTINUOUSLY EMITTED FROM THE FRONT PASSENGER'S SIDE. THE FAILURE OCCURRED WHENEVER ENCOUNTERING UNEVEN ROAD SURFACES OR BUMPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FRONT END SUSPENSION AND THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

BLIND SPOT WARNING SYSTEM (BSWS) INOPERATIVE QUE ON VEHICLE MULTI FUNCTION INFORMATION DISPLAY (MFID), LOCATED BEHIND THE STEERING WHEEL IN A 3"X4" AREA IS INADEQUATE. THE BSWS ON THIS VEHICLE IS VERY SUSTAINABLE TO ROAD SPRAY DURING RAIN EVENTS THAT RENDERS THIS SYSTEM INOPERATIVE. THE ISSUE IS IN THE WARNING THAT IS DISPLAYED TO THE DRIVER WHEN THIS OCCURS. THE MESSAGE DISPLAYED IS ONLY SHOWN FOR APPROXIMATELY 5 SECS, THEN IS REMOVED WITHOUT ANY DRIVER ACTION ACKNOWLEDGEMENT . NO ICON IS SHOWN TO REMIND DRIVERS OF ACTIVE MESSAGES. IF THIS MESSAGE IS MISSED, THE DRIVER IS NOT AWARE THAT THIS SYSTEM IS INOPERATIVE. ALSO, THERE IS NO MESSAGE TELLING THE DRIVER WHEN THIS SYSTEM BECOMES OPERATIONAL AGAIN. TWO POSSIBLE OUTCOMES. 1. THE DRIVER DOES NOT BELIEVE IN THE SYSTEM, LOSING THE BENEFIT OF THIS VALUABLE SYSTEM, ESPECIALLY IN THIS VEHICLE MODEL WITH ITS LARGE BLIND SPOTS, OR 2. THE DRIVER BELIEVING IN THE SYSTEM AND TURNS INTO TRAFFIC, NOT REALIZING THAT THE SYSTEM HAS BECOME INOP AND UNAWARE BECAUSE OF THE MISSED MESSAGE ON THE MFID. THESE ARE BASIC HUMAN FACTORS ISSUES THAT HAVE BEEN DEALT WITH IN THE AVIATION INDUSTRIES FOR YEARS. THE INDUSTRY NEEDS TO ADDRESS THESE TYPES OF ISSUES AS WE CONTINUE TO INCREASE OUR RELIANCE ON AUTOMATION IN THESE VEHICLES. THE LACK OF A STANDARD AND STANDARDS BETWEEN MANUFACTURERS WILL BECOME A SIGNIFICANT PLAYER IN COMING YEARS. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT AFTER EXITING HIS VEHICLE AND COMING BACK A FEW MOMENTS LATER, HE NOTICED THAT THE TRUNK WAS OPEN. THE CONTACT BELIEVED THE TRUNK RELEASED ON THE REMOTE KEY WAS VERY SENSITIVE AND RELEASED THE TRUNK WHILE HE WAS AWAY. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HIM THAT THEY WOULD LOOK INTO THE MATTER. ALSO, THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HIM THAT THEY WOULD ORDER TWO NEW REMOTES. THE FAILURE MILEAGE WAS APPROXIMATELY 50. THE CURRENT MILEAGE WAS APPROXIMATELY 20,000....UPDATED 01/04/13 *BF THE DEALER REPLACED BOTH REMOTES. HOWEVER, THEY STATED THE REMOTES WOULD PROBABLY CONTINUE TO EXHIBIT THE EXACT SAME PROBLEM, AS THE NEW REMOTES, AS THEY ARE IDENTICAL TO THE OLD ONES.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKED HE ATTEMPTED TO START THE VEHICLE BUT THE IGNITION FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER WHO UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000 AND THE CURRENT FAILURE MILEAGE WAS 30,000. THE VIN NUMBER WAS UNAVAILABLE.

WHEN TURNING LEFT AT A TRAFFIC LIGHT, MY CAR LOST POWER AND I WASN'T SURE I WAS GOING TO MAKE IT AROUND THE CORNER. AFTER A FEW SECONDS MY CAR REGAINED POWER. 45 MINUTES LATER, I MADE A RIGHT TURN INTO HEAVY TRAFFIC AND THEN FELT A SUDDEN LURCH. I LOOKED IN THE REAR VIEW MIRROR AND SAW THAT MY TRUNK HAD POPPED OPEN. I MANAGED TO GET OFF THE HIGHWAY, PARKED THE CAR AND TURNED OFF THE IGNITION. I GOT OUT, CLOSED THE TRUNK, GOT BACK IN THE CAR, AND FASTENED MY SEATBELT. BEFORE I COULD CLOSE THE DOOR, THE TRUNK POPPED OPEN AGAIN. THIS OCCURRED THREE TIMES BEFORE THE TRUNK FINALLY STAYED CLOSED. A FEW MINUTES LATER, I PARKED THE CAR, OPENED THE DOOR, STARTED TO GET OUT AND THE WARNING CHIME SOUNDED. I GOT BACK IN AND SAW THAT THE ON THE CONSOLE SHIFT LEVER THAT INDICATES YOUR CAR IS IN PARK WAS LIT UP EVEN THOUGH THE CAR WAS TURNED OFF. IN ORDER TO GET THE LIGHT TO GO OFF, I HAD TO RESTART MY CAR AND THEN TURN IT OFF AGAIN. NEXT I PUSHED THE ONSTAR PHONE BUTTON AND ASKED TO CALL MY HOME. I GOT A BUSY SIGNAL. I CALLED A SECOND TIME AND MY HUSBAND AT THE NUMBER I WAS CALLING, HEARD ME TELLING ONSTAR CALL MY HOME' BUT I COULDN'T HEAR HIM TRYING TO TALK TO ME. ALL OF THESE THINGS HAPPENED WITHIN 1 1/2 HOURS. THE NEXT DAY, I FOUND THAT I COULD NOT LOCK THE DOOR BY TOUCHING THE LOCK SPOT ON THE OUTSIDE DOOR HANDLE. THEN I COULD NOT UNLOCK THE CAR DOOR BY PULLING ON THE DOOR HANDLE WHEN THE KEY WAS IN MY POCKET. I HAVE HAD THE CAR FOR 1 YEAR AND EIGHT MONTHS AND THE DRIVER'S MEMORY SEAT HAS OFTEN LOST ITS MEMORY. SOMETIMES JUST ONE BUTTON BUT MOST OF THE TIME BOTH BUTTONS. PRIOR TO THIS I HAD BEEN HAVING TROUBLE WITH MY TRUNK. I'D LEAVE MY CAR PARKED IN A PUBLIC PARKING LOT AND COME OUT TO FIND MY TRUNK WIDE OPEN. ON MAY 3RD THE GM DEALER REPLACED A PART HOPING TO FIX THIS PROBLEM. *TR

FRONT LEFT TIRE AND RIM CAME OFF. SPOKE OF THE WHEEL REMAINED. LEFT REAR TIRE BLEW. FRAGMENTS FROM LEFT FRONT WHEEL PIERCED TIRE. POLICE REPORT 31-798-12... UPDATED 11/07/12 *BF

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, INDICATING THAT THE AIR BAG WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER CONTACTED TECHNICAL SUPPORT, WHO INSTRUCTED THE DEALER NOT TO MODIFY THE VEHICLE BECAUSE IT WAS DESIGNED TO ONLY RECOGNIZE CERTAIN WEIGHTS OF INDIVIDUALS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,290. UPDATED 8/31/12 *CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND REPORTED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/11/2012 *JS

THE POSTS ON THE FRONT RIGHT AND LEFT SIDE RESTRICT VISIBILITY TO A SERIOUS DEGREE. BECAUSE OF THE POST ON THE FRONT RIGHT SIDE OF THE CAR BLOCKING VISIBILITY I HAVE HAD NEAR MISSES, AND ACTUALLY CAUSED ME TO HIT A CURB AND GET A FLAT TIRE. OTHER TIMES I HAVEN'T SEEN PEOPLE ON THE RIGHT SIDE OF MY CAR. THE POST AND MIRRORS SIZE AND LOCATION MAKES IT A VERY DANGEROUS. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO TURN INTO AN INTERSECTION, ANOTHER VEHICLE JUMPED THE MEDIUM AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK AND LEG. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE AIR BAG SYSTEM WAS PERFORMING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN ENGINEER TO FURTHER INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 8/23/12 *CN THE CONSUMER STATED THAT THE SENSORS DID NOT NOTIFY ONSTAR AS IT WAS DESIGNED TO DO EVEN IF THE AIRBAGS DO NOT DEPLOY. GENERAL MOTORS FOUND THERE WAS NO DEFECT WITH THE AIRBAGS. UPDATED 09/06/2012 *JS

SUDDEN AND UNEXPECTED ACCELERATION DURING A LOW SPEED (<5 MPH) TIGHT LEFT HAND TURN. FIRST INCIDENT RESULTED IN CRASH AGAINST HOUSE WALL, DAMAGE TO VEHICLE. VEHICLE REPAIRED BELOW INSURANCE DEDUCTIBLE, NO DAMAGE TO STRUCTURE. SECOND INCIDENT IN A PARKING LOT, ON OR ABOUT MAY 16, 2012, ABLE TO STOP VEHICLE WITH NO CRASH. THIRD INCIDENT OCCURRED AT NEIGHBORS HOUSE JUNE 26, 2012, CAUSING CRASH. DAMAGE TO VEHICLE AND GARAGE DOOR. ALL INCIDENTS OCCURRED WHEN LIFTING FROM ACCELERATOR PRIOR TO STEPPING ON THE BRAKE TO SHIFT INTO REVERSE (VEHICLE STILL IN DRIVE, NO BRAKING). AFTER 3RD INCIDENT VEHICLE WAS DRIVABLE BUT WAS TOWED TO THE SELLING/SERVICING BUICK DEALER. VEHICLE IS STILL BEING INVESTIGATED BY DEALER. CONDITION DOES NOT OCCUR EVERY TIME IN THE SAME TIGHT LEFT HAND TURN. TYPE OF TURN IS 90 DEGREES IN DRIVEWAYS TO SIDE LOADING GARAGES AND INTO PARKING SPACES. *TR