2010 BUICK LACROSSE Complaints

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT A ROCK STRUCK THE FRONT WINDSHIELD ON THE PASSENGER SIDE WHILE DRIVING 70 MPH. THE WINDSHIELD FRACTURED INTO SEVERAL SMALL PIECES AND THE CONTACT STATED THE WINDSHIELD WAS MADE OUT OF PLAIN GLASS. THE INSURANCE COMPANY REPLACED THE WINDSHIELD ND THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 14,000.

THERE ARE BLIND SPOTS ON RIGHT AND LEFT WINDSHIELD. ALSO WHEN THE TEMPERATURE IS BELOW FREEZING THE HEATED MIRRORS AND REAR WINDSHIELD DO NOT DEFROST UNTIL THE VEHICLE IS TOTALLY WARM AND DRIVEN 50KM. *TR

I BOUGHT A 2010 BUICK LACROSSE IN DECEMBER OF 2010. I NOTICED A PULL TO THE LEFT ON THE WAY HOME THAT VERY DAY. I HAVE HAD THIS VEHICLE INTO THE DEALERSHIP 4 TIMES LOOKING TO HAVE THIS ISSUE RESOLVED. THE SERVICE DEPARTMENT CONTACTED GM TECH SUPPORT, CASE #[XXX] TO SEE IF THERE HAS BEEN A REPORT OF A STEERING PROBLEM. THERE HAD BEEN AND THEY RECOMMENDED MAKING THE CAMBER SPLIT HIGHER. AFTER SEVERAL ATTEMPTS TO REMEDY THIS PROBLEM, I WAS TOLD TO TAKE THE CAR TO A DIFFERENT GM DEALER TO SEE IF MAYBE THEY COULD FIND THE PROBLEM. I DROVE WITH THE SERVICE TECHNICIAN AND HE SAID THAT THERE HAVE BEEN MANY 2010 LACROSSE AND ENCLAVE VEHICLES WITH THE SAME PULL TO THE LEFT. HE HAD SPENT ALOT OF TIME TRYING TO FIX THE PROBLEM. AFTER DISCUSSIONS AND TEST DRIVES WITH SEVERAL GM FIELD TECHNICIANS, THE ISSUE REMAINS AND I HAVE BEEN TOLD THAT ACCORDING TO THE DISTRICT FIELD REPRESENTATIVE, THE ISSUE HAS BEEN DOCUMENTED AS A "CHARACTERISTIC OF A BUICK". I HOPE THAT GM DOES NOT WAIT FOR A FATAL ACCIDENT BEFORE THEY TAKE THIS PROBLEM SERIOUSLY. THE PULL TO THE LEFT IS VERY DISTINCT AND IF YOU GET DISTRACTED OR EVEN TAKE YOU HAND OFF THE WHEEL, YOU WILL END UP IN THE LEFT LANE. THE PULL SEEMS TO BE MORE PREVALENT WHEN DRIVING ON CONCRETE THAN ASPHALT. THE CROWN OF THE ROAD HAS NOTHING TO DO WITH THE PULL EITHER. THERE IS A DISTINCT NEED TO APPLY PRESSURE TO THE STEERING WHEEL IN ABLE TO KEEP THE CAR DRIVING STRAIGHT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE BATTERY GOES DEAD. WHEN IT WAS TAKEN TO THE DEALER, WE WERE TOLD THAT WE DID NOT DRIVE ENOUGH. THE SECOND INCIDENT OCCURRED IN 12/2010. THIS TIME THERE WERE 21 LOW VOLTAGE HITS WHEN THE DEALERSHIP WAS TROUBLESHOOTING. I ALSO SUBMITTED A COMPLAINT TO GM. IT APPEARS THAT THEIR SOLUTION IS TO PLACE A TRICKLE CHARGE ON THE BATTERY TO ENSURE THE BATTERY IS AT FULL CAPACITY. I AM IN THE PROCESS OF PURCHASING A SOLAR POWERED BATTERY CHARGE AT THIS TIME. IN ORDER FOR MY WIFE TO DRIVE THIS VEHICLE, SHE WILL ALWAYS HAVE TO DEAL WITH THE CHARGER. TO HAVE THIS PROBLEM ON A STATE OF THE ART AUTOMOBILE IS EXTREMELY FRUSTRATING.

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REAR DEFROSTER MALFUNCTIONED. THE FAILURE OCCURRED THREE TIMES AND AFFECTED THE CONTACT'S VISION WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER EACH TIME THE DEFROSTER FAILED AND REPAIRED UNDER TSB #PIC5308C. THE FAILURE CONTINUED. THE FAILURE MILEAGE WAS 5,600.

TL* THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AND LOWERING THE REAR POWER WINDOWS, THE VEHICLE EXHIBITED AN UNUSUALLY LOUD NOISE. THE CONTACT MENTIONED THAT THE NOISE WAS SO LOUD THAT IT NEARLY BURST HIS EAR DRUMS. THE VEHICLE WAS TAKEN TO THE DEALER YET THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE DEALER ADVISED THE CONTACT NOT TO LOWER THE WINDOWS. THE MANUFACTURER WAS CONTACTED AND THEY DID NOT HAVE ANY COMPLAINTS IN REGARDS TO THE SPECIFIC FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 3,400. UPDATED 2/23/11 *CN UPDATED 02/28/11

PURCHASED VEHICLE NEW AS A DEMO, HAS BEEN BACK TO THE DEALERSHIP OVER 5 TIMES AND ARE UNABLE TO CORRECT THE ISSUE. THE ISSUE IS A HARD PULL TO THE LEFT. IT IS NOTICEABLE AT ANY SPEED BUT WHEN IT REALLY BECOMES AN ISSUE IS AT EXPRESSWAY SPEEDS. THE VEHICLE IS A SAFETY ISSUE AS IT WILL NOT STAY IN LINE AND ANY INTERRUPTION COULD CASE THE VEHICLE TO TRAVEL IN ANOTHER LANE NOT JUST A DRIFT IN WHAT YOU WOULD EXPECT BUT A HARD LEFT TURN, HOPEFULLY NOBODY IS THERE WHEN IT HAPPENS.

AS I WAS DRIVING DOWN A MAIN ROUTE WITH HIGH TRAFFIC TRAVELLING APPROXIMATELY 35 MPH THE CAR FELT AS IF SOMEONE STEPPED ON THE BRAKES TWICE. THE CAR SLOWED DOWN ABRUPTLY ALMOST TO A STOP. I PULLED OVER TO THE SIDE OF THE ROAD AND SHUT OFF THE VEHICLE. I WAS 1/2 MILE FROM MY HOUSE SO I DECIDED TO PROCEED HOME. I STARTED UP THE CAR AND SLOWLY DROVE DOWN THE ROAD. WITHIN MINUTES THE BRAKES AUTOMATICALLY APPLIED THEMSELVES AGAIN SLOWING THE VEHICLE DRAMATICALLY. I PROCEEDED TO DRIVE TO MY GARAGE AND CALLED THE DEALERSHIP IN THE MORNING. THEY SENT A TOW TRUCK AND TOWED IT TO THE DEALERSHIP TO REPAIR WHERE IT HAS BEEN SINCE 12/23/10. THIS IS A MAJOR SAFETY PROBLEM. I WILL NEVER DRIVE THAT CAR AGAIN.

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. THE CONTACT STATED THAT THE REAR WINDOW DEFROSTER FAILED. THE DEALER DISCONNECTED THE BATTERY AND REBOOTED THE COMPUTER WHICH WAS ONLY A TEMPORARY FIX. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE IT WAS BEING HELD AND CHECKED FOR POSSIBLE ELECTRICAL PROBLEMS. THE CURRENT AND FAILURE MILEAGES WERE 2,558.

TL*THE CONTACT OWNS A 2010 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED, IT SUDDENLY CAUGHT FIRE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE; A REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE ORIGIN OF THE FIRE WAS UNKNOWN. THE MANUFACTURER SENT A REPRESENTATIVE WHO INSPECTED THE VEHICLE BUT COULD NOT FIND THE ACUSE. THE FAILURE MILEAGE WAS 7,800. UPDATED 3/7/11 *CN UPDATED 04/25/11