2012 BUICK LACROSSE Complaints

2012 BUICK LACROSSE. CONSUMER RECEIVED RECALL FOR VEHICLE AND IS REQUESTING REPAIRS. *TA THE ENGINE LIGHT ILLUMINATED. *JB

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE DECREASED IN SPEED WITHOUT WARNING. IN ADDITION, THE VEHICLE STALLED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000. UPDATED 02/18/15*LJ UPDATED 9/12/2017*CN

SHORTLY AFTER PURCHASING THIS VEHICLE I FOUND THAT WHILE ROUNDING A CORNER THE POWER DIES AND I LOST CONTROL OF THE VEHICLE SINCE I HAD NOT POWER STEERING OR BRAKES. I WAS ABLE TO STEER THE CAR TO THE BERM AND WAITED UNTIL POWER WAS RESTORED. THIS HAS OCCURRED MANY TIMES. UPON CHECKING WITH THE DEALER I WAS TOLD BUICK IS AWARE OF THE PROBLEM, BUT THERE IS NO RECALL. THEN I BEGAN HAVING ALOT OF PROBLEMS WITH THE STABILITRAK - THE CAR LOSES POWER AND SURGES. AGAIN THE DEALER TOLD ME THEY ARE AWARE OF THE ISSUES WITH THE LACROSSE, BUT THERE WAS NO RECALL AND THE COST OF REPAIRS WAS OVER $2000. *TR

2012 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO WIRING CONDUIT ISSUES. *SMD THE CONSUMER STATED THE WIRING CONDUIT FAILED TO MEET THE FIREWALL AT APPROXIMATELY TWO INCHES. WHICH LEFT THE TAPED WIRES LOOSE. AS HE LOOKED THROUGH THE COWL SCREEN, THE WIRES WERE TAPED TO WHERE THE WIRES ENTERED THE BODY. THE TAPES WIRES APPEARED TO HAVE BEEN TAPED 8-12 INCHES, WHICH COULD HAVE CAUSED ENGINE FAILURE., IF THE WIRES FAILED OR RUBBED TOGETHER.*JB

AT AROUND 70 MPH THE DOORS UNLOCK AND LOCK AND THE TRANSMISSION SHIFTS TO NEUTRAL CAUSING THE ENGINE TO OVER REV. *TR

VEHICLE WAS EXCESSIVELY ROUGH IN TRANSITION BETWEEN HYBRID AND ENGINE POWER AND WOULD JERK AS IF SOMEONE HAD PLACED THE VEHICLE INTO PARK WHILE MOVING. VEHICLE LOST ELECTRICAL POWER TO AC, RADIO AND OTHER ACCESSORIES. VEHICLE SHUTOFF AND HAD TO BE STOPPED AND PLACED INTO PARK BEFORE IT WOULD RESTART. VEHICLE LOST POWER STEERING AND THE STEERING WOULD STAY LOCKED IN POSITION UNTIL THE VEHICLE ROLLED ABOUT 10-15 FEET OR UNTIL THE VEHICLE TRANSITIONED TO ENGINE POWER. THESE CONDITION REPEATED MULTIPLE TIMES IN A TWO DAY SPAN, THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE. THE DEALER REPLACED A SOLENOID AND AN ENGINE MOUNT STATING THEY HAD EXCESSIVE WEAR. THE VEHICLE NOW STAYS RUNNING, BUT I CONTINUE TO HAVE ISSUES WITH THE ROUGH TRANSITION BETWEEN MODES. MY CONCERN IS THAT THIS IS THE ROOT CAUSE OF THE EXCESSIVE WEAR ON THE OTHER PARTS AND THAT THE VEHICLE SHUTDOWN AND STEERING LOSS WILL OCCUR AGAIN. IF IT DOES, THE DAMAGE TO PROPERTY, INJURY, OR LOSS OF LIFE COULD EASILY OCCUR GIVEN THE LACK OF DRIVABILITY AND LOSS OF CONTROL OF THE VEHICLE WHEN THE CONDITION OCCURS. *TR

2012 BUICK LACROSSE WITH LESS THAN 45K, THE CAR HAS NOT STARTED FOR 3 DAYS AND CAR WILL FINALLY START AFTER THE KEY IS LEFT IN THE IGNITION FOR ABOUT A MINUTE THEN THE INTERIOR LIGHTS AND SCREEN COME ON (APPEARING AS THOUGH THE CAR WAS JUST CHARGED) THE CAR HAS HAD LIMITED STEERING CONTROL THE "POWER STEERING SERVICE SOON" LIGHT APPEARS A LONG WITH ANOTHER WARNING LIGHT THAT SAYS '' ROLL DRIVERS WINDOW UP, THEN DOWN" THE WINDOWS WILL NOT ROLL DOWN NEITHER DO THE LOCKS WORK IN THE CAR.I WAS DRIVING DOWN THE ROAD AND HAD TO PULL OFF TO THE SIDE WHILE ALL THIS WAS TAKING PLACE. I HAVE CONTACTED GM FOR 2 DAYS NOW,A GM REP NAMED "RUPERT" TOOK THE INITIAL CALL AND SAID " DON'T WORRY, IT'S ALL COVERED GM WILL TAKE CARE OF IT" ( THESE CALLS ARE RECORDED.) I MADE IT TO A FRIENDS HOUSE ENOUGH TO GET GM TO CALL ROADSIDE ASSISTANCE AND TAKE MY CAR TO THE DEALER, [XXX] SAID THAT IT WOULD BE BEST TO TAKE MY CAR TO THE DEALER I BOUGHT IT FROM. 22 MILES AWAY. 8:30 AM WAS WHEN THE CALL WAS INITIATED AND A CALL FROM GM ROADSIDE ASSIST WAS MADE TO ME AT 9:30AM WITH A 2H ETA. THE FIRST TOW TRUCK BROKE DOWN AND I HAD TO CALL ROADSIDE ASSISTANCE BACK ONCE THE FIRST TOW TRUCK DID NOT SHOW UP 30 MIN PAST THE GIVEN ETA. FINALLY THE SECOND TOW TRUCK ARRIVES AT 1310 AND TAKES MY CAR TO THE DEALERSHIP. I CALL THE DEALERSHIP TO DISCUSS THE RENTAL CAR PROMISED BY GM, THE DEALERSHIP SAYS THAT GM ONLY COVERS A RENTAL FOR 3 DAYS, BUT IT WILL BE AT THE MINIMUM 7 DAYS BEFORE MY CAR IS EVEN LOOKED AT, SO I HAVE TO PAY OUT OF POCKET FOR A RENTAL CAR FOR 4 DAYS UNTIL MY CAR IS EVEN LOOKED AT, THAT'S NOT INCLUDING THE TIME TO FIX THE PROBLEM IF IT CAN BE FIXED RIGHT AWAY. AFTER SPEAKING TO 6 TIER 2 REPS SPECIALIST AND MANAGERS I HAVE NO ANSWERS WITH A BROKEN CAR, A RENTAL THAT IS HALF THE SIZE AS MY LACROSSE AND I STILL HAVE TO PAY FOR THE RENTAL. LUCKY I DID NOT DIE DRIVING! THIS NEEDS TO BE ADDRESSED! *TR

THE HOOD BEGAN TO OPEN WHILE THE CAR WAS BEING DRIVEN. THE CAR HAS BEEN IN THE SHOP 7 TIMES AND GENERAL MOTORS SENT OUT AN ENGINEER TO LOOK AT THE PROBLEM. I THINK G, M, SHOULD HAVE NOTIFIED YOUR AGENCY AFTER THE CAR HAD BEEN IN THE SHOP THAT MANY TIMES. MY MOTHER IS 77 , MY FATHER IS 83 ( US ARMY RE-TIRED E-9 ) AND I AM LOOKING FOR HELP FROM YOUR AGENCY ON THEIR BEHALF. *TR

LETTER FROM CONGRESSMAN MURPHY ON BEHALF OF CONSTITUENT RE 2012 BUICK LACROSSE MALFUNCTION. *SMD

THE CAR WAS 5 MONTHS OLD. WE WERE GOING DOWNHILL IN THE MOUNTAINS OF WV. THE CAR SEEMED TO LOSE POWER OF PROPULSION AND ACCELERATION, SO WE COASTED TO A STOP ON THE SIDE OF THE INTERSTATE HIGHWAY. THE CAR WOULD NOT GO FORWARD OR ACCELERATE AT ALL, ALTHOUGH THE TACHOMETER WOULD MOVE WHEN WE ACCELERATED. THIS WAS A FRIGHTENING EXPERIENCE BECAUSE OF THE TRAFFIC ON THE HIGHWAY. WE COULD HAVE EASILY BEEN HIT BY A TRUCK. THE SERVICE PEOPLE FOUND NO DEFECTS. FOR THE PAST TWO YEARS WE HAVE NOT LOST POWER, BUT THE CAR'S TRANSMISSION LURCHES WHEN WE STOP ACCELERATING AND SLOW TO 32 MPH. THIS GIVES US A RIDE THAT IS NOT SMOOTH, AND AT TIMES IS UNCOMFORTABLE. OTHERS HAVE REPORTED THE SAME ISSUES ONLINE, AND WE ARE CONCERNED ABOUT SAFETY WHILE DRIVING OUR CAR, ESPECIALLY AT HIGH SPEEDS AND ON HIGHWAYS. THE GM DEALERSHIP SERVICE DEPARTMENT DENIES THERE IS A DEFECT THAT CAN BE FIXED. *TR