2012 BUICK LACROSSE Complaints

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE BRAKE ASSIST WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE BUT REPLACED THE BRAKE PADS AND BRAKE SENSOR. THEY ALSO REPLACED AND REPROGRAMMED THE ELECTRONIC BRAKE CONTROL MODULE AND ELECTRONIC CONTROL MODULE. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 15,019 AND THE CURRENT MILEAGE WAS 23,200.

THIS IS A 4CYL CAR WITH EASIEST. UNINTENDED ACCELERATION - THE CAR WHILE GOING DOWNHILL OR SOMETIMES UPHILL, ACCELERATES ON ITS OWN AFTER RELEASING THE GAS PEDAL. I ALMOST HIT ANOTHER CAR ONCE BECAUSE OF THIS. JERKING - THE CAR WHILE DECELERATING FROM 50-40 MPH TO 30-20 MPH JERKS AFTER RELEASING THE GAS PEDAL (WITH AN INTENTION OF DECELERATING) OR WHILE APPLYING BRAKES. THIS HAS BEEN HAPPENING REGULARLY SINCE I BOUGHT THE CAR IN OCT 2012. *TR

NEW CAR..HAD CONTINUED ISSUES OF TILT WHEEL UNLOCKING IN LOCKED POSITION. DEALER HAD TOLD US..WE WERE THE ONLY ONES WITH THE PROBLEM."DID SERVICE..NO RECORDS..DROVE NEW CAR AGAIN..SAME PROBLEM..STEERING WHEEL UNLOCKED..CAUSED NEW CAR TO GO OFF INTO THE DITCH DUE TO LOSS OF SUDDEN CONTROL. CALLED DEALER..THEY SENT UP A TOW TRUCK..I REFUSED TO DRIVE NEW CAR TILL CORRECTED. I SEARCHED INTERNET..FOUND OTHERS WITH SAME PROBLEMS.. THE DEALERSHIP SUPPLIED US WITH A FREE RENTAL..4 WEEKS..AND FINALLY REPLACED THE ENTIRE STEERING COLUMN ASSEMBLY..NO CHARGE UNDER NEW CAR WARRANTY. THE PROBLEM NEVER OCCURRED AGAIN...CAR IS STILL DRIVEN...AND NO PROBLEMS..HAVE 18000 MILES NOW. THE STEERING ISSUE WAS REPORTED TO NHTSA..BUT NEVER WAS FOLLOWED UP BY ANYONE..NO REPLY..NOTHING.. *TR

FIRST I KEPT GETTING WARNINGS TO CHECK HAD NO SPEEDOMETER, NO HEAT , RADIO WENT OUT. COULDN'T TELL HOW MUCH GAS WAS IN THE VEHICLE. SCREEN READ LOST COMMUNICATION WITH TELECOMMATICS CONTROL MODULE. *TR

THE GENERATOR CONTROL MODULE AND **SEVERAL** OTHER COMPONENTS OF THE HYBRID ASSIST SYSTEM FAILED WHILE DRIVING, AND SUBSEQUENTLY RESULTED IN A LOSS OF POWER THROUGHOUT THE VEHICLE. THE MAIN BATTERY (IN FRONT) ALSO EXPLODED. THE VEHICLE LOST POWER STEERING, BRAKING, ETC. LOSS OF POWER STEERING HAMPERED THE DRIVER'S ABILITY TO COAST OUT OF TRAFFIC TO SAFETY. HAD WE NOT BEEN IN THE LEFT TURN LANE AND HAD THE ARROW NOT TURNED GREEN AS IT FAILED, THE CAR WOULD HAVE DIED IN THE MIDDLE OF A FOUR LANE, 45MPH ROAD DURING RUSH HOUR, AND WE PROBABLY WOULD HAVE TOO. HAD THE DRIVER NOT BEEN PHYSICALLY FIT, IT WOULD HAVE BEEN IMPOSSIBLE TO TURN THE STEERING WHEEL. NOT EVEN THE HAZARD LIGHTS WORKED. *TR

HEADRESTS ARE ANGLED TOO DRAMATICALLY AND IMPAIR VISIBILITY, DRIVER COMFORT AND ALSO SEEM TO BE A SAFETY RISK. THE ANGLE IS NOT ADJUSTABLE, AND THE DISCOMFORT PROVIDED RENDERS THEM UNUSABLE, FORCING THE DRIVER TO LEAN FORWARD PERPETUALLY. THEY ARE NOT REMOVABLE, AND CAN ONLY GO UP/DOWN, WHICH ACTUALLY MAKES IT EVEN MORE UNCOMFORTABLE. *TR

THE A-PILLAR OF THE VEHICLE IS EXTREMELY WIDE AND OBSTRUCTS VISIBILITY. THE VEHICLE IS DANGEROUS TO DRIVE, AND THE WIDTH OF THE PILLAR HAS CAUSED US TO POP 3-TIRES (ONE LEFT, TWO RIGHT) (THREE SEPARATE TIMES/THREE DIFFERENT DRIVERS) DUE TO AN INABILITY TO ADEQUATELY GAUGE TURNS AS A RESULT OF THE PILLAR'S WIDTH. IT IS AN EXTREME DESIGN FLAW AND ACTION SHOULD BE TAKEN AGAINST GM FOR SUCH A NEGLIGENT DESIGN. NO MATTER THE SEAT POSITION, YOU SIMPLY DO NOT HAVE ADEQUATE FRONTWARD VISIBILITY TO THE LEFT OR RIGHT (IT'S JUST ONE GIANT FRONTWARD BLIND SPOT). ADDITIONALLY, THE C/D PILLARS ARE ALSO EXTREMELY WIDE AND OBSTRUCTIVE, AND THE REAR DECK IS TOO HIGH. THIS DESIGN HAS NOT CHANGED FOR EVEN THE 2014 MODELS AND PROVIDES AN INHERENT SAFETY RISK. *TR

SINCE I PURCHASED THE CAR IN JUNE, 2012, THERE HAVE BEEN THREE (3) INCIDENTS WHERE THERE WAS A GRADUAL LOSS OF BATTERY CHARGE, THE VEHICLE WOULD NOT START, AND THE ILLUMINATION OF THE MALFUNCTION INDICATOR LIGHT COMES ON. THE MOST RECENT INCIDENT WAS THIS PAST SATURDAY, ON NOVEMBER 16, 2013. MY CAR IS ALSO EQUIPPED WITH E-ASSIST. I DO NOT KNOW IF THERE IS A PROBLEM WITH THE GENERATOR CONTROL MODULE, OR SIMILAR DEVICE. EACH TIME A CERTIFIED BUICK REPAIR SERVICE CLAIM THEY CANNOT FIND ANYTHING WRONG WITH THE VEHICLE. THANKS GOD I HAVE ALWAYS BEEN IN A SAFE PLACE WHEN THIS HAS OCCURRED, AND SO FAR THERE HAS BEEN NO FIRE IN THE TRUNK OF MY CAR, WHICH I UNDERSTAND MIGHT OCCUR. THANKS FOR ALL OF YOUR ASSISTANCE IN REGARDS TO THIS URGENT MATTER. UPDATED 12/16/13

I HAVE HAD MULTIPLE ISSUES WITH MY 2012 BUICK LACROSSE, IT STARTED SOONER THAN THIS WITH MY AIR DEFLECTOR FALLING OFF AT 75 MPH AND ALMOST FLIPPING MY CAR. THIS TIME ON JULY 30TH MY VEHICLE WENT COMPLETELY OUT FROM THE MEMORY LOSS, THE TRANSMISSION JUST STOPPED WORKING AND I WAS STALLED IN ONE OF THE BUSIEST INTERSECTIONS IN MY CITY. AS I WAS TRYING TO GET MY VEHICLE TO MOVE AGAIN THE LIGHT TURNED RED AND AN 18 WHEELER ALMOST BROADSIDED ME. I FOUND OUT THAT BACK IN MAY A SAFETY RECALL WAS SENT DOWN ON MY VEHICLE. THE ONES WITH EASIEST THE BATTERY IN THE BACK CAN CATCH FIRE AND CAUSE PROBLEMS. I DID NOT EVEN GET MY NOTICE UNTIL I HAD PICKED MY VEHICLE UP AND GM SAID THEY WEREN'T GOING TO SEND NOTICES UNTIL THEY "HAD A PROBLEM" WELL PARTS ON NATIONAL BACK ORDER DUE TO THE PROBLEM SEEMS LIKE A HUGE PROBLEM. GM KEEPS GIVING ME EXCUSE AFTER EXCUSE AND DOES NOT WANT TO HELP ME IN ALL THE PROBLEMS I HAVE HAD. MY AIR DEFLECTOR FALLING OFF THEY SAID COULD NOT HAPPEN, I SAID IT DID AND IT IS GONE, CAN'T REPRODUCE SOMETHING WITH NOTHING THERE. IN FRONT OF MY NEIGHBORHOOD A CADILLAC ESCALADE DROPPED HIS AIR DEFLECTOR TOO, SAME SIDE DROPPED, SAME SIDE TWISTED OFF, NOTHING IN THE ROAD TO CAUSE THE PROBLEM AND I HAVE THE PROOF YET GM DOESN'T CARE AND STILL SAYS IT DOESN'T HAPPEN. MY MECHANIC SAID IF IT IS NOT INSTALLED PROPERLY THEY WILL JUST FALL OFF, THE AIR DEFLECTORS ON GM PRODUCTS ARE HELD ON BY ONLY 2 BOLTS, THE OTHER SPOTS HAVE NEVER BEEN BOLTED ON, NOW I HAVE A DAMAGED VEHICLE AND GM SAYS IT DOESN'T HAPPEN. I HAVE ALMOST BEEN KILLED THREE TIMES AND MY DAUGHTER ONCE IN THIS VEHICLE, HOW NORMAL IS THAT? PLEASE HELP!! *TR

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT WHEN MAKING A SHARP TURN IN EITHER DIRECTION, THE STEERING WHEEL WOULD EXHIBIT A LOUD KNOCK WITHOUT WARNING. THE CONTACT MENTIONED THAT IT WAS A SAFETY CONCERN OF HIS THAT THE STEERING WHEEL WOULD DETACH AS A RESULT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THERE WAS NO FAILURE. THE TECHNICIAN STATED THAT THE VEHICLE WAS PERFORMING AS IT WAS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 9,700. UPDATED 10/17/13*LJ