2009 BUICK LUCERNE Complaints

The contact owns a 2009 Buick Lucerne. The contact stated while parked, the vehicle was not able to be started. There was no warning light illuminated. The vehicle was towed to the dealer. The dealer diagnosed a failure with the fuse box. Additionally, the fuel pump relay was melted. The vehicle was currently being repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 71,000. The VIN was not available.

Fuel pump relay under vehicles back seat fried out due to the back seat hitting the fuse box cover and grounding out the fuel pump relay. My child was in the back seat and said there was smoke coming from the back seat and the fuse box nearly caught on fire. After reading online I am appalled that this has not been recalled yet. There was 0 warning, no lights on dash, I did not file a police report or do anything with my insurance as there was no accident. Just a car bomb manufactured by GM

failed fuel pump relay and melted fuse block. Car would not start in garage. Knew this vehicle is known to have this issue and when investigating the failure to start the first thing I checked was the fuel pump relay and fuse block and sure enough that was the issue. Common issue that Buick never addressed adequately.

Vehicle was no start. Dealer found fuel pump relay bad on 10/05/201. Next time using vehicle same problem. On 10/20/2021 dealer service department diagnosed bad fuse box. The fuse box is located under the rear passenger seat. It was extremely hot and melting. Fortunately no fire, this time.

The contact owns a 2009 Buick Lucerne. The contact stated that on multiple occasions the vehicle would not immediately start-up. The vehicle was examined by an independent mechanic who diagnosed that the fuel pump relay was faulty and needed to be replaced. After replacing the fuel pump relay the failure was temporarily fixed before it recurring. The manufacturer was notified of the failure. The local dealer was not contacted. The failure mileage was 79,000.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHENEVER THEY WOULD START THE VEHICLE, THE VEHICLE WOULD START THEN SUDDENLY SHUT-OFF. THE CONTACT STATED THAT THEY TOOK THE TO BE INSPECTED AND NOTICED THAT THE RELAY TO THE FUEL PUMP HAD OVERHEATED AND HAD STARTED TO MELT. THE CONTACT REPLACED THE RELAY HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE HIS GIRLFRIEND WAS DRIVING AT AN UNKNOWN RATE OF SPEED UPON EXITING A HIGHWAY, THE VEHICLE HAD SHUT OFF WITHOUT WARNING. SHE WAS ABLE TO PULL THE VEHICLE OVER AND RESTART THE VEHICLE. AS THE CONTACT'S GIRLFRIEND PROCEEDED TO DRIVE, SHE INITIALLY SMELLED SMOKE COMING FROM THE VEHICLE; SHE THEN SAW A FLAME IGNITE FROM THE BOTTOM REAR PASSENGER SEAT. SHE STATED THAT SHE WAS INITIALLY UNABLE TO UNLOCK THE DOORS OR ROLL DOWN THE DRIVER SIDE WINDOW; AFTER A SECOND ATTEMPT, SHE WAS ABLE TO ROLL DOWN THE DRIVER SIDE WINDOW AND EXITED THE VEHICLE. A FELLOW MOTORIST SAW THE SITUATION AND CALLED THE FIRE DEPARTMENT. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE FIRE. A FIRE REPORT WAS FILED AND NO INJURIES WERE REPORTED AS A RESULT OF THE FIRE. THE VEHICLE WAS DESTROYED AT THE SCENE AND WAS TOWED TO AN INDEPENDENT JUNK YARD. THE CONTACT CALLED PENSKE BUICK GMC(100 S MUSEUM RD, SHILLINGTON, PA 19607) WHERE HE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 88,000.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE OPERATING THE VEHICLE, A BURNING PLASTIC TYPE ODOR AND SMOKE WAS PRESENT COMING FROM THE REAR SEAT AREA. UPON INSPECTION IT WAS DISCOVERED THAT THE FUEL PUMP RELAY HAD BURNED AND WAS VERY HOT TO THE TOUCH. THE CONTACT INDICATED THAT THE ELECTRICAL FUSE BOX WAS LOCATED UNDER THE DRIVER SIDE REAR SEAT AND HAD MADE CONTACT WITH THE FUEL PUMP RELAY CAUSING THE FAILURE. THE FAILURE WAS NOT YET REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 75 MPH, THE VEHICLE LOSS POWER AS A SMOKE ODOR WAS DETECTED IN THE CABIN OF THE VEHICLE. THE CONTACT EXITED THE HIGHWAY AND WENT TO A LOCAL AUTO STORE. WHILE PARKED, HE INSPECTED THE VEHICLE, OPENING THE REAR PASSENGER DOOR AND FOUND THAT THE PLASTIC BURNING ODOR WAS COMING FROM THE UNDERNEATH THE SEAT. THE CONTACT LIFTED THE REAR SEAT AND DISCOVERED THAT THE FUSE BOX WAS EXTREMELY HOT TO TOUCH. UPON OPENING THE BOX SMOKE AND A BURNT FUSE RELAY WAS SEEN. THE CONTACT STATED THAT HE PURCHASED AND REPLACED THE BURNT FUSE. THE CONTACT DROVE THE VEHICLE TO HIS RESIDENCE, WHERE IT WAS LATER TOWED FROM TO THE DEALER THOMAS CHEVROLET-BUICK INC. (2128 S BYRON BUTLER PKWY, PERRY, FL 32348) WHO INFORMED THE CONTACT THAT NO RECALL WERE UNDER THE VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE FUEL RELAY KIT NEEDED TO BE REPLACED. THAT CONTACT MENTIONED MANUFACTURER COMMUNICATION NUMBER: 15-NA051 (ELECTRICAL SYSTEM, SEATS, FUELS SYSTEM, GASOLINE) (NHTSA ID NUMBER: 10108617) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, A CASE WAS OPENED AND THE CONTACT WAS INSTRUCTED TO TAKE THE VEHICLE TO THE DEALER FOR REPAIRS. THE FAILURE MILEAGE WAS APPROXIMATELY 149,000.

TL* THE CONTACT OWNS A 2009 BUICK LUCERNE. AFTER THE VEHICLE WAS DRIVEN FOR A SHORT PERIOD OF TIME AND PARKED, IT FAILED TO RESTART. THE VEHICLE WAS TOWED TO EMPIRE CHEVROLET BUICK (1931 US-421, WILKESBORO, NC 28697, (336) 838-2191) WHERE IT WAS DIAGNOSED THAT THE RELAY AND FUSE PANEL UNDERNEATH THE REAR SEAT HAD MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. THE VIN WAS INVALID.