2007 BUICK LUCERNE Complaints

AROUND OR ABOUT OCTOBER 2011, WHILE TRAVELING AT APPROXIMATELY 40 MPH, MY 2007 BUICK LUCERNE'S ENGINE SUDDENLY SHUT OFF. THIS CAUSED THE LOSS OF POWER STEERING AND BRAKES (AND AIRBAG?). FORTUNATELY, I WAS ON A SECONDARY ROAD AND MANAGED TO GET THE VEHICLE TO THE SIDE OF THE ROAD WITHOUT ANY PROBLEM. INITIAL EFFORTS TO RESTART THE VEHICLE WERE UNSUCCESSFUL, SO I CALLED AAA FOR ASSISTANCE. AFTER ABOUT 15 MINUTES, AND BEFORE AAA ARRIVED, I WAS ABLE TO RESTART THE CAR AND DROVE HOME (IT WAS A SUNDAY). THE NEXT DAY I DROVE THE CAR TO THE DEALERSHIP WHERE I HAD PURCHASED IT (NEW) JUST OVER FIVE YEARS BEFORE (IT WAS JUST OUT OF WARRANTY). AFTER WHAT I WAS TOLD WAS A COMPLETE CHECK, NO APPARENT REASON FOR THE ENGINE QUITTING COULD BE FOUND. I DROVE THE CAR HOME AND AROUND TOWN FOR SEVERAL DAYS, WHEN THE SAME THING HAPPENED AGAIN. THIS TIME WHEN I TOOK THE CAR TO THE DEALERSHIP I TOLD MY SERVICE CONSULTANT THAT I REFUSED TO DRIVE THE CAR, WHICH I OCCASIONALLY USED TO TRANSPORT MY YOUNG GRANDCHILDREN, UNTIL THE PROBLEM HAD BEEN DIAGNOSED AND REPAIRED. WE AGREED THAT ONE OF THE MECHANICS COULD USE IT FOR HIS PERSONAL USE UNTIL THE PROBLEM REOCCURRED. AND IT DID. A FEW DAYS LATER THE DEALERSHIP INFORMED ME THAT THE CAR HAD AGAIN STALLED, THAT THE PROBLEM HAD BEEN DIAGNOSED, AND THAT THERE WOULD BE NO CHARGE WHEN I PICKED UP THE VEHICLE. THE PROBLEM, I WAS TOLD, WAS "IN A COMPUTER" THAT HAD BEEN REPLACED. I DROVE THE CAR FOR SEVERAL MONTHS AFTER THAT (BEFORE SELLING IT), AND THE PROBLEM DID NOT REOCCUR. I BROUGHT THIS TO THE ATTENTION OF BOTH GENERAL MOTORS AND ON-STAR (THE LATTER, JUST IN CASE THE SHUTDOWNS HAD BEEN PROMPTED BY THAT SYSTEM) AND NOBODY WOULD ACKNOWLEDGE THAT SIMILAR INCIDENTS WITH BUICKS HAD OCCURRED: AND THEY STILL WON'T. A CURSORY SEARCH OF THE INTERNET SHOWS SIMILAR PROBLEMS WITH OTHER BUICKS, YET THEY ARE NOT INCLUDED IN ANY RECALLS. WHY NOT? THANK YOU. *JS

WHILE DRIVING AT 55-60 MPH IN 5:00 P.M. BATON ROUGE, LA TRAFFIC ON JOOR ROAD, I HEARD THE DOORS AUTOMATICALLY LOCK, THEN THE ENGINE DIED, I LOST POWER INCLUDING STEERING, BRAKES, AND ALMOST CAUSED A TERRIBLE PILE-UP AS MY CAR STOPPED IN HEAVY TRAFFIC. I HAD NO ABILITY TO STEER, BRAKE, NO POWER. I WAS AT THE MERCY OF GOD AND THIS DEAD CAR, PRAYING THAT NO ONE WAS KILLED. I EVENTUALLY WAS ABLE TO COAST TO A STOP. OTHER VEHICLES WERE ABLE TO MOVE TO OTHER LANES, ABANDONING ME TO THE RIGHT HAND LANE OF TRAFFIC. I CALLED ONSTAR AND THEY SHOULD HAVE THE RECORDING OF THE CONVERSATION, THE TERROR I WAS IN, AND THEIR INSTRUCTIONS. I HAVE 4 RECORDED INCIDENCES OF THE REPETITIVE NATURE OF THIS VEHICLE MALFUNCTION. I CAN PROVIDE DETAILS OF ALL INCIDENCES, FOLLOW-UPS WITH GM, AND EVENTUALLY HAVING TO PAYOFF THE PIECE OF "JUNK" AT A LOSS OF OVER $20,000. MY LAST GM PURCHASE. I HAVE SINCE BEEN DRIVING TOYOTAS. MY EXPERIENCES WITH GM MANAGEMENT WAS HORRIFIC. *TR

I BOUGHT THE CAR A 2007 IN SEPTEMBER OF 2012 WITH 50000 MILES. WHEN DRIVING VARIES SPEEDS AND WHEN THE DRIVERS SEAT IS MOVED THE AIR BAG LIGHT WILL COME ON AT RANDOM. EVERY TIME IT COMES ON KNOW IT LASTS LONGER THAN BEFORE. HAVE TALKED TO SEVERAL PEOPLE AND THEY SAID THAT IF ITS ON AND I GET IN A ACCIDENT THE AIRBAGS MAY NOT WORK? WOULDN'T THAT BE A SAFETY ISSUE? *TR

WHEN MAKING TURNS IN WET WEATHER, ESPECIALLY IF THERE IS A SMALL AMOUNT OF STANDING WATER, THE POWER STEERING FAILS COMPLETELY. WHEN THIS HAPPENS THE VEHICLE IS ALMOST IMPOSSIBLE TO CONTROL. *TR

TL* THE CONTACT OWNS A 2007 BUICK LUCERNE. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE IGNITION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.

I WISH TO FILE A COMPLAINT REGARDING THE FLAKING OF THE CHROME RIMS ON OUR 2007 BUICK LUCERNE CXL. I THINK IT IS A SAFETY ISSUE SINCE THE TIRE PRESSURE DROPS. WHEN I PURCHASED THE TIRES IN MAY, 2013, AT FLYNN TIRE IN PITTSBURGH, IT WAS POINTED OUT THAT THE CHROME CLAD FINISH WAS COMING OFF THE RIMS, AND THEY EVEN HAD TROUBLE BALANCING THE NEW TIRES. MY TIRE PRESSURE DROPS SO I HAVE TO PUT AIR IN THE TIRES EVERY 3 TO 4 DAYS. WE HAVE ONLY OWNED THE CAR SINCE JANUARY, 2012. IT WAS PURCHASED AT COLUSSEY CHEVROLET IN BRIDGEVILLE. IT WAS A CERTIFIED VEHICLE SO I FEEL THEY SHOULD HAVE CHECKED IT OUT AND REALIZED THE WHEELS WERE STARTING TO FLAKE. I SPOKE TO GM REP. AT 1-866-790-5700, EXT. 21733 IN AUGUST, 2013, AND WAS ASSIGNED GM FILE NO. 71-1235298454. SHE SPOKE TO THE SERVICE MGR. AT COLUSSEY, AND HE WAS GOING TO GIVE ME REFURBISHED WHEELS FOR MY CAR AT AN APPROXIMATE COST $300 A WHEEL. HE SAID THROUGH GM THEY WOULD COST ABOUT $480. I HAVE CALLED NUMEROUS TIMES AND LEFT MESSAGES, AND NO ONE HAS CALLED BACK TO GET THIS RESOLVED. I KNOW I AM NOT ALONE, BECAUSE ONLINE THERE ARE A NUMBER OF GM OWNERS WITH THE SAME PROBLEM ON GM VEHICLES AND GMC TRUCKS. I BELIEVE IT IS A GM DEFECT ISSUE AND I SHOULDN'T BE EXPECTED TO PAY $300 A WHEEL. I UNDERSTAND THEY WERE REPLACED AT NO CHARGE ON CADILLACS. THIS IS NOT OUR FIRST BUICK. I'VE OWNED GM'S SINCE 1976. I'VE HAD SIMILAR WHEELS ON SEVERAL OF THE VEHICLES AND NEVER HAD A PROBLEM EVEN THOUGH THE CARS HAD HIGHER MILES AND WERE OLDER.

WHEN BRINGING THE CAR IN FOR GRINDING BRAKES, MY MECHANIC INFORMED ME THAT MY RACK AND PINION WAS LEAKING AND MY REAR STRUTS WERE BROKEN AND LEAKING. (THIS WAS LATER CONFIRMED WITH A BUICK DEALERSHIP). I WAS INFORMED THAT MY CAR WOULD NOT BE ABLE TO PASS MY YEARLY INSPECTION WITHOUT THE RACK AND PINION REPAIR. I WAS ALSO INFORMED THAT THE REPAIR WOULD BE QUITE COSTLY. I WAS STUNNED SINCE I HAVE HAD NOTHING BUT COMPLAINTS AND REPAIRS WITH THIS CAR WHICH I AM STILL PAYING FOR, THE LAST PAST TWO AND A HALF YEARS RESPECTIVELY. I ONLY HAVE THE CAR FOR FOUR YEARS. I FEEL THE CAR IS TOO YOUNG TO HAVE SO MANY ISSUES ESPECIALLY SOMETHING AS SERIOUS AS A RACK AND PINION REPAIR NEEDED. THIS IS A SAFETY ISSUE. I CANNOT DRIVE THE CAR LIKE THIS EXCEPT LOCALLY AND I HAVE TO WATCH THE POWER STEERING FLUID WHICH I HAVE BEEN DOING. I ALSO CANNOT DRIVE IT NOW SINCE MY INSPECTION IS EXPIRED. I DO NOT HAVE THE MONEY TO PAY FOR THIS RIGHT NOW AND I HAVE HAD EXHAUSTIVE ISSUES WITH THIS CAR. I APPROACHED BUICK AND THEY ARE NOT RECEPTIVE. THE CAR IS NO LONGER IN WARRANTY. *TR

MY AIR BAG LIGHT NOW REMAINS ON. THE MECHANIC HAS INDICATED THAT DUE TO DIFFERENT DRIVERS USING THE CAR AND CHANGING THE POSITION OF THE SEAT THE CONNECTION HAS BEEN SEVERED. PER THE MECHANIC , BUICK IS REPAIRING THE CARS FOR ONLY THOSE PEOPLE THAT HAVE LESS THAN 36,000 MILES. HOW CAN THEY NOT REPAIR FOR ME? WE HAVE 3 DRIVERS IN THE FAMILY AND ARE NOT THE SAME IN HEIGHT. ON PAGE 76 OF THE OWNERS MANUAL IT INDICATES THAT THE CAR HAS A SENSOR TO DETERMINE WHERE THE DRIVER IS SITTING. I WOULD EXPECT THE CAR TO NOT "WEAR" OUT IN SENSING AND SEVER THE CONNECTION. CAN YOU ASSIST WITH THIS? MY VEHICLE HAS 98572 MILES. *TR

CAR MADE A WHIRRING SOUND WHEN TURNING. TOOK IT TO THE DEALERSHIP AND THEY SAID THAT I NEED RACK AND PINION REPLACED. THERE WAS A TSB FOR FLUID LEAK FROM STEERING GEAR LINE CONNECTION WHICH I DID NOT KNOW ABOUT - THEREFORE MY POWER STEERING FLUID WAS ALMOST EMPTY. I AM A SENIOR CITIZEN AND THINK I SHOULD HAVE BEEN CONTACTED ABOUT THE TSB. THIS IS A SAFETY ISSUE IF IT AFFECTS THE STEERING AND I BELIEVE THE DEALERSHIP SHOULD BE RESPONSIBLE. ALSO WHEN I WAS AT THE DEALERSHIP ON MONDAY ANOTHER MAN WAS TOLD HE NEEDED TO HAVE RACK AND PINION REPLACED ON HIS BUICK - ISN'T THAT CURIOUS. *TR

LEFT HOME IN THE EVENING AND TURNED HEADLIGHTS ON. NOTED THE HIGHBEAMS WERE ON AND TRIED TO CHANGE TO LOWBEAMS, BUT HEADLIGHTS REMAINED ON HIGHBEAMS. *TR