2009 BUICK LUCERNE Complaints

DRIVING DOWN THE ROAD THE CAR QUITS AND CRANKS BUT NO START. FOUND FUSE BOX AT FUEL PUMP RELAY MELTED TOGETHER. CLEANED TERMINALS AND REPLACED RELAY DROVE CAR 20 MILES TO HAVE IT DO IT AGAIN. FUSE BOX GET HOT AND IT IS LOCATED UNDER REAR PASSENGER SEAT NEXT TO BATTERY. I HAVE READ WHERE OTHER PEOPLE WITH SAME YEAR, MAKE AND MODEL HAVING THE SAME PROBLEM AND AROUND THE 70,000-80,000 MILEAGE. I FEEL THAT IT IS A SAFETY PROBLEM IN BOTH ACCIDENTS AND FIRE.

VEHICLE WOULD NOT START IN THE GARAGE. HAD IT TOWED TO A LOCAL GARAGE WHERE THE DIAGNOSIS WAS FAILED FUEL PUMP RELAY. FUEL PUMP RELAY OVERHEATED AND MELTED THE FUSE BLOCK. THE 20 AMP FUSE FOR THE FUEL PUMP RELAY DID NOT FAIL. A VISUAL INSPECTION OF THE RELAY SHOWS AN INTERNAL BURN MARK BETWEEN PINS 85 & 86. SINCE THIS BLOCK IS UNDER THE REAR SEAT, ON WHICH MY GRANDCHILDREN OUR STRAPPED IN I AM CONCERNED ABOUT THE CHANCES OF FIRE. AS FAR AS I CAN TELL THEIR IS NO RECALL, BUT A QUICK SEARCH OF THE INTERNET INDICATES AN ONGOING PROBLEM.

THE FUEL PUMP RELAY OVERHEATED AND MELTED IN THE FUSE BOX. I SMELLED THE BURNING IN THE CAR. I HAD TO HAVE THE FUEL PUMP, RELAY AND FUSE BOX REPLACED. THE MECHANIC TOLD ME THAT THE FUSE BOX COULD HAVE STARTED A FIRE AND HE HAS NEVER SEEN THIS HAPPEN, LET ALONE IN A VEHICLE WITH SUCH LOW MILEAGE. HE TOLD ME TO GOOGLE THE PROBLEM WITH MY CAR BECAUSE HUNDREDS OF OTHER CAR OWNERS HAVE HAD THE SAME PROBLEM. SURE ENOUGH I DID JUST THAT AND I SAW HUNDREDS OF PEOPLE WITH THE SAME COMPLAINT ABOUT THIS MODEL CAR. GM NEEDS TO BE HELD ACCOUNTABLE. ARE THEY WAITING UNTIL SOMEBODY DIES FIRST BEFORE THEY ACKNOWLEDGE THE PROBLEM OF THE FUEL PUMP RELAY AND THE FUSE BOX?

CAME OUT FROM WORK AND CAR WOULD NOT START BUT WOULD TRY TO TURN OVER. GOT CAR TOWED TO MECHANIC SHOP TO GET FIXED. THEY FOUND THAT THE FUSE BOX UNDER THE BACK SEAT WAS MELTED. THEY STATED THAT THIS HAS BEEN COMMON IN BUICK LUCERNE MODELS BUT THAT THERE HASN'T BEEN A RECALL. I DON'T UNDERSTAND WHY NO RECALL WHEN MANY PEOPLE HAVE EXPERIENCED SAME EXACT PROBLEM.

MY 2009 BUICK LUCERNE THAT I USE IN MY DAILY COMMUTE TO WORK DID NOT GIVE ME ANY ISSUES UNTIL THAT FRIDAY,10/23/2015. I TRIED TO START MY VEHICLE THAT MORNING AND IT SEEM AS IF IT WAS NOT GETTING ANY FUEL. HAD THE VEHICLE TOLLED AFTER CONTACTING MY EXTENDED WARRANTY COMPANY. MONDAY I RECEIVED A CALL FROM THE DEALERSHIP THAT THE PROBLEM WAS DIAGNOSIS AS THE FUEL PUMP RELAY HAS NOT ONLY OVERHEATED BUT HAS MELTED THE FUSE BOX. MY CONCERNS ARE THAT THIS COULD HAVE OCCURRED WHILE I WAS DRIVING, ALSO THIS SEEMS TO BE A KNOWN BUT NOT PUBLICIZED ISSUE BY BOTH THE MANUFACTURER AND THE INSURANCE COMPANY. TOO MANY IDENTICAL INCIDENTS HAVE OCCURRED AND HAS BEEN REPORTED, YET NO ONE HAS RECEIVED ANY REPORTED ACTION TO CORRECT THIS DANGEROUS PROBLEM. IT DOES NOT TAKE A MECHANICAL EXPERT TO KNOW THAT A DEVICE THAT CAN CAUSE FIRE TO SOMETHING ASSOCIATED WITH THE FUEL SYSTEM IS A MATTER OF GREAT CONCERN. HOPEFULLY THIS PROBLEM WILL BE TAKEN SERIOUSLY BEFORE SOMETHING FATAL HAPPENS.

I WAS DRIVING DOWN THE HIGHWAY WHEN MY CAR JUST STOPPED RUNNING. LUCK HAD IT I WASN'T ON AN INTERSTATE, THIRTY MINUTES LATER I WOULD HAVE BEEN. (I'M A RETIRED MECHANIC OF 48 YEARS.) UP ON CHECKING THE CAR I FOUND THAT THERE WAS NO FUEL PRESSURE. HAD THE CAR TOWED TO GM AUTO CENTER IN LARAMIE, WY. I TOLD THE SERVICE WRITER THAT I PRESUMED THAT THE FUEL PUMP HAD WENT OUT. WHEN THE TEC. RAN DIAGNOSTICS AND A VISUAL CHECK THEY FOUND THAT THE FUEL PUMP CONTROL MODULE AND FUSE BOX WERE BURNT. THE TEC. TOLD ME THAT HE HAD SEEN THIS BEFORE AND SHOWED ME ANOTHER FUSE BOX WITH THE EXACT DAMAGE. AFTER RETURNING HOME I WAS TOLD BY ANOTHER MECHANIC THAT ONE OF HIS CUSTOMERS HAD THE SAME PROBLEM. THIS IS A SERIOUS PROBLEM AS ALL THESE ITEMS GET MELTING HOT AND ARE LOCATED UNDER THE BACK SEAT JUST IN FRONT OF THE GAS TANK WHICH IS PLASTIC AND THE SEAT IS NOTHING BUT FOAM CREATING A SERIOUS FIRE HAZARD. I HAD THE RECALL ON THE IGNITION SWITCH DONE. AFTER MY EXPERIENCE WITH MY CAR I THINK IT WAS A SMOKE SCREEN FOR THE REAL PROBLEM THE FUSE BOX, FUEL PUMP CONTROL MODULE OR FUEL PUMP. NO ONE WANTS TO TAKE THIS SERIOUSLY. THIS ALL STARTED ON 09/25/2015 CAR MILLAGE 61855. I HAVE THE ITEMS IN QUESTION.

CAR CRANKED BUT WOULD NOT START, CHECKED EVERY THING OUT FOUND FUEL PUMP FUSE BURNT REMOVED FUSE FOUND FUSE BLOCK BURNT, FUSE LOOKED LIKE IT HAD BEEN ON FIRE AT ONE TIME. I LIVE IN THE COUNTRY WITH NOTHING BUT CURVEY ROADS IF THAT FUSE WOULD HAVE GONE OUT WHEN I WAS DRIVING I WOULD HAD RUN OFF ROAD AND HIT A TREE KILLING ME OR MY PASSENGERS. [XXX] [XXX] RICHLAND, MISSOURI 65556 VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB

FUSE BOX UNDER REAR SEAT BURNED LEAVING CAR UNABLE TO RUN, LEAVING US STRANDED IN HUMID 90 DEGREE TEMPERATURE. CAR TOWED, REPAIRED COSTING NEARLY $800.

1/14/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED STEERING GEAR RESET TOE. CAR WAS UNDER WARRANTY. 8/28/13 STEERING WAS SQUEALING AND POPPING WHEN TURNING STEERING WHEEL. DEALERSHIP REPLACED INTERMEDIATE SHAFT. CAR WAS UNDER WARRANTY. 7/22/15 STEERING SQUEALING WHEN TURNING. A DIFFERENT GARAGE FROM ABOVE WILL REPLACE STEERING RACK ON 7/25/15. I DO NOT UNDERSTAND THE REASON FOR HAVING BASICALLY THE SAME STEERING PROBLEMS WITH THIS CAR. I WILL HAVE TO PAY FOR THIS LATEST REPAIR. I FEEL AS IF THERE IS A PROBLEM WITH THE MANUFACTURING OF THIS PRODUCT AND NEEDS ATTENTION. UPDATED 12/05/2017*CN

CAR CRANKED BUT WOULD NOT START. DIOGNOSTIC INDICATED FUEL PUMP WAS UNABLE TO GET PRESSURE. RECOMMENDED BY TECHNICIAN TO REPLACE FUEL MODULE. CAR STARTED FOLLOWING INSTALLATION OF FUEL MODULE. FOLLOWING A COMPLIMENTARY WASH CAR WOULD NOT START. TECHNICIAN DETERMINED THAT FUEL PUMP RELAY AND BLOCK HAD BEEN BURNED. BECAUSE I WAS CONCERNED THAT I HAD PAID FOR PARTS AND LABOR THAT WERE NOT NECESSARY, I DID RESEARCH ON LINE AND FOUND THAT THE FUEL PUMP RELAY BURN OUT HAD BEEN A PROBLEMS SINCE 2006. ONLINE I NOTED THAT MANY COMPLAINTS HAVE BEEN MADE CONCERNING THIS FUEL PUMP RELAY. ACCORDING TO SEVERAL PEOPLE WHO HAVE HAD THIS PROBLEM, IT IS VERY DANGEROUS AS THE FUEL PUMP RELAY AND BLOCK ACTUALLY CREATES ENOUGH HEAT TO CAUSE GAS TANK AND BATTERY TO IGNITE. SINCE THIS APPARENTLY HAS BEEN A PROBLEM SINCE LUCERNE 2006,WHY HAS THIS PROBLEM NOT BEEN ADDRESSED AS IT IS LIFE THREATENING?