2001 BUICK PARK AVENUE Complaints

WHILE DRIVING, "AIR BAG, SECURITY, AND SERVICE VEHICLE SOON" SENSOR LIGHTS COME ON AND STAY ON - AIR CONDITIONER QUITS WORKING, WINDOWS WON'T ROLL DOWN, AND DOORS DON'T UNLOCK WHEN CAR IS STOPPED AND PUT IN "PARK"...HEADS-UP DISPLAY SHOWS "CHECK GAUGES" WARNING...GAUGES READINGS - BATTERY STATE????, COOLANT TEMP ????, OIL PRESSURE ????, OIL LIFE INDEX ????...LIGHT SHOWING WHAT GEAR VEHICLE IS IN GOES OUT. I'VE HAD VEHICLE TO DEALER 8 TIMES IN PAST YR. AND ISSUED 2 COMPLAINTS WITH BUICK CUSTOMER SERVICE WITH NO RESOLUTION. CHECKED BY 2 DEALERS - PROBLEM GOING ON FOR OVER 3 YRS. AND GETTING WORSE. DEALER HAS CONTACTED TECH SUPPORT AT BUICK BUT THEY CANNOT RESOLVE THE PROBLEM EITHER. *TR

I HAVEN'T HAD AN EARTH SHATTERING EVENT YET BUT MY PROBLEM IS ELECTRICAL SO ITS ONLY A MATTER OF TIME BEFORE SOMETHING BAD HAPPENS . DURING NORMAL OPERATION EVERYTHING ELECTRICAL SHUTS DOWN(HEADLIGHTS, TAILLIGHTS,DASHBOARD LIGHTS,RADIO ETC.). THE CAR WILL THEN JERK AS IF IT HAS STALLED, THE WARNING LIGHTS COME ON THEN GO BACK OFF AND THE CAR RESUMES RUNNING NORMALLY. THE VEHICLE GIVES NO CODE WHILE HOOKED TO A DIAGNOSTIC DEVICE AND THE DEALERSHIP CAN'T FIX IT UNTIL "SOMETHING BREAKS. *NM

DT*: THE CONTACT STATED WHILE DRIVING 5-10 MPH AND MAKING TURNS THE VEHICLE SHUTTERED IN MOTION AND SOUND. THERE WAS ALSO DIFFICULTY IN STEERING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP WHO DETERMINED THERE WAS A TECHNICAL SERVICE BULLETIN WHICH DIRECTED THAT THE POWER STEERING PRESSURE HOSE AND A POWER STEERING RETURN HOSE TO BE REPLACE. THE REPAIRS WERE PERFORMED BY THE INDEPENDENT REPAIR SHOP. THE CONTACT WAS ALERTED BY THE INDEPENDENT REPAIR SHOP THAT THERE HAD BEEN MANY COMPLAINTS REGARDING THE SAME PROBLEM WITH THE VEHICLE AND THE PROBLEM WAS CAUSE BY WAY THE HOSES WERE MANUFACTURER WHICH ALLOWED FOR THE HOSES TO SOFTEN CREATING AN OPPORTUNITY FOR WEAR AND TEAR. THE MANUFACTURER WAS CONTACTED WHO DETERMINED THAT THERE WAS NO RECALL. THE MANUFACTURER RECOMMENDED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER. THE DEALER ALERTED THE CONTACT THAT NOTHING COULD BE DONE SINCE THE VEHICLE WAS ALREADY REPAIR.

DT: THE CONTACT STATED THE PLANETARY GEARS OF THE TRANSMISSION ARE GOING OUT AND THE CONTACT FEELS THIS SHOULD NOT BE HAPPENING THIS EARLY WITH THE VEHICLES AND THAT IT IS A DEFECT.*AK

VEHICLE TO WHICH THIS REPORT REFERS IS A 2001 BUICK, PARK AVENUE ULTRA, 4 DOOR, SEDAN. THE VIN # IS [XXX], WITH 20,724 MILES. SHORTLY AFTER PURCHASE I NOTICED A SLIGHT SEPARATION IN THE DRIVERS SIDE SEAT BELT LATCH. SINCE IT DID NOT POSE AN IMMEDIATE DANGER I TOOK NO ACTION TO HAVE IT REPLACED. THIS MONTH THE BELT BECAME INOPERATIVE, CAME APART, AND I HAD IT REPLACED. THIS COULD POSE A REAL DANGER TO THE DRIVER IF THE THERE WAS AN ACCIDENT AND THE SEAT BELT FAILED. THE FAILED PART IS AVAILABLE. UPDATED 07/19/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

DT: 2001 BUICK PARK AVENUE. THE CONSUMER STATES THAT THE VEHICLE WAS TAKEN TO THE SERVICE DEPARTMENT ON JULY 14, 2005. THEY FOUND THAT THE DRIVER'S SIDE TIE ROD HAD GONE BAD. THE VEHICLE HAD ONLY 33,939 MILES ON IT. THE CONSUMER DECIDED TO HAVE BOTH TIE RODS FIXED. THERE HAVE BEEN NO PROBLEMS WITH THE VEHICLE SINCE IT WAS REPLACED. *AK

CHROME ON WHEELS DETERIORATES AND LETS AIR ESCAPE FROM TIRES CAUSING TIRES TO RUN HOT AND GO FLAT. CAUSED WHEEL TO BLOW OUT WHEN HIT POT HOLE AND WHEN TO SIDE OF ROAD. CHROME SEPARATIONS CANNOT BE SEALED BY TIRE DEALERSHIP. *JB

DT: CONSUMER WAS STEERING WHEN THE STEERING RACK BROKE. CONSUMER IS CONCERNED WITH THE SAFETY OF THIS RACK BREAKING. SHE WAS PULLING INTO HER DRIVEWAY WHEN THE STEERING RACK BROKE. *TT

VIN, [XXX] BUICK 2001 PARK AVENUE DEALER: PERFORMANCE BUICK - PONTIAC 4033 PORTSMOUTH BLVD CHESAPEAKE, VA 23321-9249 PH: (757) 488-3500 E-MAIL: WWW.PERFORMANCEBUICK.COM CUSTOMER NO: [XXX] INVOICE NO.: [XXX] REPAIR: REPLACED POWER STEERING RACK, POWER STEERING PRESSURE HOSE AND ALIGN. COMPLAINT: THE AUTOMOBILE, A 2001 PARK AVENUE, WITH A MILEAGE OF 66,469 MILES STEERING SYSTEM HAD TO HAVE THE REPAIR AS LISTED ABOVE. AS A BUICK OWNER SINCE 1987, I HAVE NEVER HAD TO HAVE THIS TYPE OF REPAIRS ON ANY OF THE PREVIOUS FAMILY LUXURY CARS (ELECTRA & PARK AVENUES) WITHOUT BEEN COVER UNDER FACTORY WARRANT. WITH A TOTAL REPAIR PRICE OF $1235.23 FOR LABOR ($276.00) AND PARTS ($959.23), I NEED A VERY CLEAR EXPLANATION AND/OR A REFUND FOR SUCH REPAIRS FOR A BUICK PARK AVENUE WITH LOW MILEAGE. QUESTION: IN THE FUTURE, WILL MY FAMILY AND I BE SUBJECTED WITH THIS STEERING PROBLEM AND REPAIRS EVERY 66,000 MILES OR LESS? IF SO, PLEASE INFORM ME OF ANY OTHER PROBLEMS THAT MIGHT DEVELOPE FROM YOUR MAGNETIC STEERING SYSTEM. PLEASE REPLY AS SOON AS POSSIBLE. *AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

CAR FAILED TO START PROPERLY AND DEALER INDICATED THE "FUEL PRESSURE REGULATOR IS LEAKING". THE FUEL PRESSURE REGULATOR WAS REPLACED AND THE PROBLEM SOLVED, BUT I WAS CHARGED FOR THE SERVICE. A RECALL HAD BEEN PLACED ON THE SAME CAR (BUICK PARK AVENUE) MODEL FOR FACTOR REPLACEMENT OF THE FUEL PRESSURE REGULATOR FOR OTHER CARS BOUGHT THE SAME YEAR (2000). WAS TOLD I MUST FILE A COMPLAINT IF I EXPECTED TO HAVE THE SERVICE PAID BY A RECALL.*AK