2012 BUICK VERANO Complaints

IT HAS ALWAYS DOWN SHIFTED HARD AT ABOUT 28 TO 30 MPH, WE ASKED THE DEALER AND HE SAID IT WAS NORMAL, I HAVE NEVER HAD A CAR DO THIS, AND WHAT I AM AFRAID OF, IS IT WILL GO BAD AFTER THE WARRANTY GOES OUT AND I AM STUCK, I HAVE READ OTHER REVIEWS ON THIS AND OTHER PEOPLE HAVE HAD THE SAME PROBLEM?? PLEASE HELP ME FIND OUT ABOUT THIS, IT ONLY HAS ABOUT 6500 MILES ON IT NOW, AND WE BOUGHT IT DEC 28 2012, IT WAS DRIVEN BY THE FINANCE MANAGER AT FUSON BUICK IN TERRE HAUTE INDIANA,AND THEY SOLD IT TO US AS A NEW CAR WITH 4 YEARS WARRANTY, THANKS AND HOPE THAT YOU CAN HELP US. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT WAS DRIVING APPROXIMATELY 35-45 MPH AND REACHED FOR THE RADIO BUT HAPHAZARDLY HIT THE KEYS IN THE IGNITION CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS RESTARTED AND TAKEN TO THE DEALER. THE DEALER WAS UNABLE TO GENERATE A FAILURE CODE AFTER PERFORMING A DIAGNOSTIC. THE FAILURE RECURRED AND WAS TAKEN BACK TO THE DEALER, WHO TEST DROVE THE VEHICLE FOR SIX MILES BUT WAS UNABLE TO DUPLICATE THE FAILURE. THE DEALER ADVISED THE CONTACT TO LIMIT THE LOAD ON THE KEY RING TO AVOID THE FAILURE. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE IS 15,000. UPDATED 04/28/14 UPDATED 05/05/2014*LJ UPDATED 05/09/2014 *JS

THIS BUICK VERANO HAS CASCADING ELECTRICAL SYSTEM PROBLEMS. WHILE DRIVING AT HIGHWAY SPEED THE ENGINE STOPPED AND WOULD NOT RESTART. THIS LEFT MY WIFE WITH ONLY A FEW SECONDS TO STEER THE CAR TO THE SHOULDER. IT WAS A DANGEROUS SITUATION JUST PAST THE CREST OF A BRIDGE. THE CAR WAS TOWED TO THE DEALER AND WE WERE INFORMED THAT A FRAYED WIRE HAD SHORTED OUT AND BLEW A FUSE. TWO DAYS LATER THE CAR WAS "REPAIRED" AND DIED IN A SIMILAR FASHION. AFTER A WEEK'S CONSULTATION WITH GM WE WERE INFORMED THE CAR WAS "FIXED". THE SERVICE MANAGER STATED HE WOULD NOT WANT HIS WIFE TO DRIVE THIS CAR. SO WE WON'T EITHER. THIS FOLLOWED A REPAIR A MONTH BEFORE WHICH WAS CAUSED BY THE BATTERY BEING INSTALLED OVER A PORTION OF THE WIRING HARNESS. THESE PROBLEMS STARTED AT 11 MONTHS AND 11,237 MILES. STILL UNRESOLVED. *TR

THE VEHICLE IS UNRELIABLE, UNPREDICTABLE AND DANGEROUS TO DRIVE, SINCE YOU DO NOT HAVE ANY WARNING OR KNOW WHEN AND WHERE THE ENGINE WILL DIE. THE ENGINE DIED WHILE DRIVING 60 MPH ON A TWO LANE HIGHWAY, LEAVING ONLY A FEW SECONDS TO STEER ONTO THE SHOULDER. THE CAR WOULD NOT RESTART. THIS WAS FOLLOWING AN EARLIER ELECTRICAL SYSTEM PROBLEM FOUR WEEKS BEFORE IN WHICH MULTIPLE WARNING LIGHTS STAYED ON AFTER STARTING THE ENGINE AND THE TRANSMISSION WOULD NOT GO INTO GEAR (WE WERE TOLD THIS WAS CAUSED BY THE BATTERY BEING INSTALLED OVER A PORTION OF THE WIRING HARNESS AND EVENTUALLY CUTTING THE WIRES). THIS WAS REPAIRED BY REPLACING SEVERAL COMPUTER MODULES AND PORTIONS OF THE WRING HARNESS. THE EARLIER REPAIR, WAS DOUBLE CHECKED BY ANOTHER BUICK DEALERSHIP AND WE WERE ASSURED THAT THE VEHICLE WAS FULLY REPAIRED AND SAFE TO DRIVE. THE 60 MPH FAILURE WAS ATTRIBUTED TO A CHAFED WIRE SHORTING OUT AND BLOWING A FUSE. THE DAY FOLLOWING THE LATEST REPAIR THE ENGINE DIED AGAIN, WHILE DRIVING 45 MPH. THE CAR WOULD NOT RESTART. BEFORE BEGINNING THE NEXT REPAIR, THE ELECTRICAL SYSTEM DRAINED THE BATTERY OVERNIGHT. WE WERE TOLD TWO DAYS AGO, THAT A NEW MAIN COMPUTER AND FOUR COILS WERE REPLACED. WE HAVE BEEN TOLD SINCE THEN, THAT THE CAR WAS READY TO BE PICKED UP IN THE MORNING AND THEN CALLED THE NEXT DAY AND WAS TOLD MORE TEST WERE REQUIRED. IT IS NOW 7 DAYS LATER, AND GM ENGINEERS AND THE DEALER ARE STILL TRYING TO DIAGNOSE THE ROOT CAUSE AND FIND A SOLUTION. WE HAVE BEEN TOLD REPEATEDLY THAT THIS IS THE FIRST AUTO OF ITS KIND, WITH THIS PROBLEM FOR A BUICK VERANO. DAY 28/18, DEALER CALLED THIS MORNING AND TOLD US THEY HAVE NOW FOUND A GROUND FAULT IN THE WIRING HARNESS. THE SERVICE MANAGER TOLD US HE WOULD WANT HIS WIFE TO DRIVE THIS CAR. WE DON'T DRIVE IT EITHER. *JB ..UPDATED 12/17/13 *BF

AFTER THE CAR HAD BEEN PARKED IN GARAGE OVERNIGHT, I ENTERED THE VEHICLE ON THE DRIVER'S SIDE, CLOSED THE DOOR, AND THE REAR WINDOW EXPLODED. *TR

THE VEHICLE HAD A FREE OIL CHANGE AND TIRE ROTATION FROM THE DEALER WE PURCHASED THE VEHICLE FROM. THE OIL CHANGE WAS EARLY BUT THE RECOMMENDED TIRE ROTATION WAS OVER DUE. A SHORT TIME AFTER THIS A NOISE WAS HEARD. THE NOISE WAS ON THE DRIVER'S SIDE OF THE VEHICLE. I DESCRIBE THE SOUND AS SOMETHING FLAPPING DUE TO THE AIR FLOW OVER/UNDER THE VEHICLE. THE NOISE WAS HEARD ONLY AT A SPEED OF 65/70 OR HIGHER MILES PER HOUR. AS SOON AS WE COULD TAKE THE VEHICLE TO OUR LOCAL DEAL WE DID. THE SERVICE MANAGER DROVE THE VEHICLE WITH MY WIFE AND HE ALSO HEARD THE NOISE. THEY FOUND THE WINDSHIELD TRIM ON THE DRIVER'S SIDE LOOSE AND FIXED IT. MY WIFE DROVE THE VEHICLE HOME AND THE SOUND RETURNED. WE RETURNED THE VEHICLE THE NEXT DAY FOR THE SAME PROBLEM. I BELIEVE THIS HAS THE SERVICE DEPT. STUMPED. NO WORD ON THE OUTCOME YET. THIS IS NOT A COMPLAINT AS IT IS A STATEMENT OF A PROBLEM WE ARE HAVING. *TR

TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH IN RAINY WEATHER, THE WINDSHIELD WIPERS WERE ACTIVATED BUT WOULD NOT CLEAR THE WATER FROM THE WINDOW. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE WIPERS WERE PERFORMING AS DESIGNED. THE WIPER BLADES WERE REPLACED. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 12,000.

TL* THE CONTACT OWNS A 2012 BUICK VERANO. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO CLEAR THE WINDSHIELD PROPERLY, CAUSING SEVERE OBSTRUCTION OF THE CONTACT'S VIEW OF THE ROADWAY. THE DEALER REPLACED THE WIPER BLADES SEVERAL TIMES HOWEVER, THE FAILURE WAS NOT CORRECTED. THE DEALER ADVISED THAT THE WINDSHIELD WAS PERFORMING ACCORDING TO THE DESIGN OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 590 AND THE CURRENT MILEAGE WAS 6,000. ..UPDATED 01/30/13 *BF UPDATED 2/1/2013 *JS

WHILE DRIVING AT 65 MPH IN THE RIGHT LANE OF A 4-LANE DIVIDED HIGHWAY, MY ENGINE QUIT, AND ALL GAUGES WENT DARK. I HAD STEERING, BRAKES, TURN SIGNAL AND HAZARD LIGHTS, AND TELEPHONE. I WAS LOSING SPEED, AND WAS UNABLE TO ACCELERATE. HOWEVER, I WAS ABLE TO COAST TO THE SHOULDER OF THE HIGHWAY. I WAS NOT ABLE TO RESTART THE CAR. I PUT ON THE HAZARD LIGHTS AND USED MY CELL PHONE TO CALL THE DEALER. AFTER 10 - 15 MINUTES OF WAITING, I WAS ABLE TO RESTART THE CAR. A REPRESENTATIVE FROM THE DEALER HAD JUST ARRIVED AND FOLLOWED ME TO THE DEALERSHIP. THEY KEPT THE CAR OVERNIGHT. THEY COULD NOT DUPLICATE THE EPISODE, SO THEY RESET THE COMPUTER. I AM SUSPICIOUS THAT THE COMPUTER ACTIVATED THE ENGINE IMMOBILIZER FEATURE. THE ENGINE STALL WAS PRECEDED BY SEVERAL INSTANCES OF THE INTELLILINK SCREEN GOING DARK, AS THOUGH THE LIGHT BULB HAD BURNED OUT. *TR

A CONSTANT "PERCOLATING" OR RATTLING SOUND IS HEARD WHILE DRIVING SLOWLY AND ESPECIALLY ON UNEVEN SURFACES. THE NOISE GETS WORSE AND MORE CONSISTENT AS THE CAR IS DRIVEN. SINCE NOBODY CAN TELL ME WHAT IT IS, I MUST ASSUME IT COULD BE A SAFETY CONCERN. THE NOISE BECAME WORSE AFTER A STRUT WAS REPLACED AT 100 MILES. THE NOISE GOT LOUDER AFTER AN ATTEMPT TO FIX IT BY INSTALLING A NEW COIL (F-SPRING?). I WAS TOLD THAT THIS IS A CHARACTERISTIC OF THE CAR SO THEY WILL NOT MAKE ATTEMPTS TO REPAIR IT WHEN I REQUEST SPECIFIC ACTIONS. I HAVE HEARD SIMILAR NOISES IN AT LEAST 7 OTHER SAME MODEL CARS. THREE SEPARATE PEOPLE HAVE DRIVEN THE CAR AND CONFIRM THE NOISES. IF THERE IS A STRUCTURAL WEAKNESS IT WOULD BE A SAFETY CONCERN. *TR