2015 BUICK VERANO Complaints

TL* THE CONTACT OWNS A 2015 BUICK VERANO. THE CONTACT NOTICED THAT THE AIR BAG INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

TL* THE CONTACT OWNS A 2015 BUICK VERANO. AFTER PARKING THE VEHICLE, IT FAILED TO RESTART WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ENTIRE THEFT DEVICE NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE DEALER WAS CHARGING $596 FOR THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

PROBLEM WITH THE SIDEWALLS OF YOUR LOW PROFILE CONTIPROCONTACT TIRES. THESE CAME EQUIPPED ON MY WIFE'S 2015 BUICK VERANO AS OEM ' P235/45 R18. IN THE PAST 60 DAYS, SHE HAS HAD 3 OF THESE TIRES BECOME DAMAGED, GO FLAT AND HAVE TO BE REPLACED DUE TO DAMAGE TO THE SIDEWALL. ADDITIONALLY, MY MOTHER-IN-LAW HAS ALSO HAD TO REPLACE ONE OF THESE TIRES ON HER 2015 VERANO. MY WIFE'S TIRES HAD BETWEEN 18,000 AND 22,000 MILES ON THEM WHILE MY MOTHER-IN-LAW'S HAD 7,500 MILES. MY WIFE'S ' SHE IS 61 ' IS DRIVING BACK AND FORTH ON THE INTERSTATE TO WORK AND HOME ABOUT 50 MILES PER DAY. OF THESE 50 MILES, 5 IS NOT INTERSTATE AND SECONDARY SURFACE ROADS. MY MOTHER-IN-LAW IS 83 AND DRIVES TO CHURCH, DOCTOR, AND STORE. NEITHER ARE SPEEDING, DRIVING RECKLESSLY OR CAUSING MORE THAN NORMAL WEAR AND TEAR ON THESE TIRES. BOTH VEHICLES ARE ALSO GARAGED WHEN NOT BEING DRIVEN. IN EACH CASE, THE SIDEWALL WAS DAMAGED AT THE EXACT SAME LOCATION AND THE DAMAGE WAS IDENTICAL. A CUT IN THE EXACT SAME PLACE ABOUT AN INCH LONG AT A 60-DEGREE ANGLE TO THE TREAD. WITH THE FIRST AND SECOND TIRES, I THOUGH MY WIFE HAD POSSIBLY HIT SOMETHING. HOWEVER, AFTER THE 4TH, THAT IS NOT POSSIBLE FOR ALL FOUR TIRES TO HAVE THE SAME DAMAGE IN THE EXACT SAME PLACE. ADDITIONALLY, I HAVE NOTICED ON SEVERAL BUICK FORUMS, A LARGE NUMBER OF OWNERS WITH THE SAME PROBLEM. I DO NOT KNOW IF IT IS THE COLD WEATHER OR WHAT, BUT SOMETHING IS WRONG. *TR

I WAS DRIVING NORMALLY, SLOWED DOWN TO MAKE A LEFT TURN AND THE STEERING WHEEL LOCKED UP ON ME. I COULD NOT TURN AT ALL. I WAS IN A LANE OF TRAFFIC AT THE TIME BUT FORTUNATELY ON A PRIVATE STREET. I CALLED THE BUICK DEALER AND THEY SUGGESTED GM ROADSIDE ASSISTANCE. I CALLED GM ROADSIDE ASSISTANCE AND IT TOOK 2 HOURS FOR A TOW TRUCK TO PICK UP THE CAR. I HAD THE FLASHERS ON THE WHOLE TIME AND THE BATTERY WAS DEAD WHEN THE TOW TRUCK DRIVER TRIED TO START IT. HE JUMPED IT AND THE STEERING WHEEL WAS STILL LOCKED. IT WAS TOWED TO THE DEALER. THE DEALER TOLD ME THE PIN FELL WHEN IT WAS NOT SUPPOSED TO. THEY ARE CHECKING OUT THE CAR NOW. THANKFULLY I WAS NOT ON THE FREEWAY OR ANYWHERE ELSE AS IT COULD HAVE BEEN A DISASTER. *TR

WHILE MY WIFE WAS DRIVING THE CAR, THE ELECTRONIC PARKING BRAKE CAME ON CAUSING THE CAR TO COME TO AN UBRUPT STOP ON A CITY STREET. IT DID NOT TURN OFF UNTIL MY WIFE TURNED OFF THE ENGINE, RESTARTED IT AND SHIFTING THROUGH THE AUTOMATIC TRANSMISSION GEARS. THE CAR HAS BEEN AT HENRY BROWN BUICK IN GILBERT, AZ FOR OVER A MONTH AND THEY HAVE NOT BEEN ABLE TO FIGURE OUT THE PROBLEM. GENERAL MOTORS HAS REFUSED TO DO ANYTHING FURTHER ABOUT THE PROBLEM. THIS IS A LIFE-THREATENING ISSUE WITH POTENTIAL GRAVE CONSEQUENCES IF THE BRAKE CAME ON AGAIN ON A HIGHWAY OR IN TRAFFIC.

(PLEASE SEE INCLUDED PICTURE) BOTH HEADLIGHTS SHOW WHAT APPEAR TO BE FINE CRACKS ON THE INSIDE OF THE LENSES KIND OF LIKE A STARBURST APPEARANCE. THIS STARBURST IS AFFECTING THE HEADLIGHT BEAM AND MAKING IT HARDER TO SEE WHILE DISTRACTING ONCOMING TRAFFIC. GENERAL MOTORS HAS A TSB#02-08-42-001I THAT IDENTIFIES THE KNOWN MANUFACTURER INCONSISTENCY. IT IS OBVIOUSLY A KNOWN FAULT. EVEN GOING AS FAR AS STATING GOING THROUGH AN AUTOMATIC CAR WASH CAN CAUSE THE LENSES TO CREATE THE STARBURST APPEARANCE. THIS SHOULD BE A RECALL BY GENERAL MOTORS. THEY SHOULD REPLACE THE LENSES WITH A STRONGER MORE RELIABLE PRODUCT. THE MOST DANGEROUS PART IS THE ISSUE MAY NOT BE READILY KNOWN BY THE CONSUMER DUE TO THE CRACKS NOT BEING EASILY SEEN UNLESS THE SUNLIGHT REFLECTS A CERTAIN WAY THROUGH THE LENSES. AS SEEN IN THE PICTURE, THERE ARE MANY FINE CRACKS REFRACTING THE LIGHT. IT IS A MAJOR CONCERN KNOWING TENS OF THOUSANDS OF VEHICLES ARE ON THE ROAD WITH THESE KINDS OF LENSES.

THE FOLLOWING WAS SENT TO GM IN RESPONSE TO THEIR LETTER OF SEPT 2016 WE JUST RECEIVED A LETTER FROM GM THAT BORDERS ON BEING STUPID. THE LETTER TELLS US THE ACCELERATOR PEDAL STALK MAY BREAK OFF, RENDERING THE VEHICLE INOPERATIVE. IT GOES ON TO TELL US NOT TO TAKE THE VEHICLE TO THE DEALER UNLESS WE BELIEVE THE VEHICLE HAS THIS PROBLEM. PLEASE EXPLAIN HOW THIS BELIEF PROCESS WORKS PRIOR TO A DISABLING FAILURE? SURELY GM HAS IDENTIFIED WHAT PRODUCTION DATES HAD THE DEFECTIVE PART INSTALLED. WHAT ARE SUPPOSED TO DO, WAIT UNTIL WE ARE LEFT STRANDED BY THE PART BREAKING. PLEASE RETHINK AND REVISE THE INSTRUCTIONS YOU SENT OUT. I EXPECT MORE EXPLICIT INSTRUCTIONS. I WILL BE SHARING MY CONCERNS WITH THE FEDERAL REGULATORY AUTHORITIES

2015 BUICK VERANO. CONSUMER WRITES IN REGARDS TO VEHICLE SUDDEN ACCELERATION ACCIDENT. *SMD THE CONSUMER STATED WHEN SHE SHIFTED THE VEHICLE INTO DRIVE, SHE REMOVED HER FOOT FROM THE BRAKE AND THE VEHICLE TOOK OFF WITHOUT HER APPLYING THE ACCELERATOR. SHE ATTEMPTED TO APPLY THE BRAKE, BUT IT FAILED TO SLOW OR STOP THE VEHICLE. INSTEAD, THE VEHICLE PICKED UP SPEED AND THE STEERING BECAME LOOSE AND DELAYED AND THEREFORE, SHE WAS UNABLE TO ACCURATELY STEER THE VEHICLE, WITHOUT THE ABILITY TO STOP OR CONTROL THE SPEED, THE VEHICLE PROCEEDED TO GO THROUGH A STOP SIGN AND CROSSED OVER A MAJOR HIGHWAY, JUMPING A CURB ACROSS THE ROAD. SHE CONTINUED TRYING TO STOP AND STEER AND FINALLY THE VEHICLE TURNED LEFT AND CROSSED BACK OVER THE HIGHWAY AND INTO HER NEIGHBOR'S FRONT LAWN. THE VEHICLE STRUCK A LAMP POST, DROVE THROUGH A SMALL WOODEN FENCE, A BICYCLE, LAWN FURNITURE AND HIT A TREE HEAD-ON. WHEN THE CONSUMER HIT THE TREE, HER HEAD WENT THROUGH THE WINDSHIELD, HER RIGHT HAND WAS FRACTURED AND HER LEFT HAND WAS BROKEN. *JB

PURCHASED THIS CAR FROM CHEVROLET DEALERSHIP. 5-21-2016. NOTICED A MESSAGE WHEN I STARTED CAR FOLLOWING DAY SAYING ' SERVICE AIRBAGS"

STEERING FEELS LIKE IT WANTS TO LOCK UP ON LONG TRIPS. I TRADED IN A 2012 VERANO FOR THE SAME PROBLEM. DEALERSHIP TOOK OVER A MONTH TO GET PARTS, SO I TRADED IT IN. WHILE DRIVING ON THE FREEWAY, IT FEELS LIKE WHEN YOU TRY TO STAY IN YOUR LANE, YOU BARELY MOVE THE STEERING WHEEL, AND IT FEELS AS THOUGH IT WANTS TO LOCK UP. NOT A COMFORTABLE FEELING, CAUSE IT CAN TURN TOO MUCH AND CAUSE AN ACCIDENT, DEATH.