2016 BUICK VERANO Complaints

WHILE CAR WAS UNATTENDED AT NIGHT AND PARKED IN THE DRIVEWAY, A FIRE STARTED, APPARENTLY UNDER THE DRIVERS SEAT. THE FIRE BURNED THROUGH THE SEAT AND INTO THE DRIVER SIDE DOOR, STARTING AT THE BOTTOM AND CONTINUING UP TO THE WINDOW OPENING. THE DRIVERS DOOR WOULD NOT OPEN THE NEXT DAY AND ALL THE WINDOWS WERE COMPLETELY SMOKED OVER SO THE INTERIOR WAS NOT VISIBLE. WE ENTERED THE VEHICLE THROUGH THE PASSENGER DOOR AND DISCOVERED THE DAMAGE. THIS EVENT OCCURRED DURING THE NIGHT OF 12/6/17. AS OF 1/23/18 BUICK HAS NOT DETERMINED THE CAUSE OF THE PROBLEM AND HAS NOT OFFERED A SETTLEMENT BUT HAS DETERMINED THE VEHICLE IS A COMPLETE LOSS. THE CURRENT MILEAGE IS APPROXIMATELY 5,500 MILES.

JAN 2018, THE SYSTEM AIRBAG LIGHT CAME ON WHILE DRIVING TOOK IT INTO THE SHOP AND TURNS OUT THE AIRBAG MODULE ITSELF HAS TO BE REMOVED AND REPLACED. HOW ANNOYING IS THIS ON A STILL FAIRLY NEW VEHICLE. LET'S KEEP IN MIND I JUST BROUGHT IT IN TO THE SHOP DEC 2017 FOR A DEAD BATTERY BECAUSE APPARENTLY I AUTO STARTED IT TO MUCH.

WITH REGARD TO MY COMPLAINT # 11040554 FILED ON LINE LAST MONTH. PLEASE BE ADVISED THAT SO FAR NO SERIOUS ACTION HAVE BEEN TAKEN TO FIX THE PROBLEM IN SPITE AS PER THE GM ADVISER MR CRAIG TO CHECK THE CAR WITH TWO DIFFERENT BUICK DEALER MECHANICS WHO FAILED TO ADDRESS THE PROBLEM TO FIX IT. THE PROBLEM STILL EXIST AND THE DANGER OF THE PASS WHATEVER HE/SHE IA A BOY OR ADULT CANNOT BE AVOIDABLE . SO PLEASE ADVISE ME TO AVOID ANY POSSIBLE DANGER AND THE CAR STILL UNDER THE MANUFACTURE WARRANTY. AWAITING YOUR HELP . THANKS

PASS AIR BAG LIGHT WAS OFF MOST THE TIME WHEN A PASS IS THERE. REPORTED THE PROBLEM TWO TIMES TO GM DEALER NEAR TO ME. BUT THE DEALER WAS UNABLE TO FIX IT. CALL GM AND REPORTED IT, WITH A CASE # [XXX] ON 10/26/17, WITHOUT ANY RESPONSE TILL NOW. PLEASE ADVISE ME ABOUT SITUATION. THANKS VIN# [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE DRIVING APPROXIMATELY 80 MPH, THE GEAR SHIFTED SO HARD THAT THE VEHICLE JOLTED AND CAUSED THE FRONT PASSENGER TO STRIKE THE DASHBOARD. THERE WERE NO INJURIES. THE SERVICE AIR BAG WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (HIRNING BUICK GMC, POCATELLO, ID, 208-232-8900) WHERE A ROAD TEST WAS PERFORMED, BUT THE FAILURE WAS NOT DUPLICATED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO ANOTHER DEALER (WACKERLI BUICK, IDAHO FALLS, ID, 208-522-606) WHERE IT WAS DIAGNOSED THAT THE AIR BAG SENSORS NEEDED TO BE REPLACED. THE SENSORS WERE REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500.

TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE DRIVING 35 MPH AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED THE CONTACT'S VIEW WAS OBSTRUCTED BY THE UPPER LAYER FACTORY TINT ON THE FRONT WINDSHIELD. THE CONTACT STATED THAT THE ISSUE WAS NOT PRESENT WITH THE HEADLIGHTS FROM ONCOMING TRAFFIC OR WHILE DRIVING ON LIGHTED ROADWAYS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLAMPS WERE ADJUSTED; HOWEVER, THAT FAILED TO REMEDY THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 803. UPDATED 06/27/17*LJ *CN

TL* THE CONTACT OWNS A 2016 BUICK VERANO. WHILE DRIVING 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP PROPERLY. THE VEHICLE EVENTUALLY CAME TO A STOP. THE FAILURE OCCURRED A SECOND TIME AND THE CONTACT HAD TO APPLY THE ELECTRIC PARKING BRAKE IN ORDER TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 8-2909153881. THE MANUFACTURER STATED THAT THE FAILURE WAS SERIOUS AND WOULD REACH BACK OUT TO THE CONTACT. THE CONTACT HAD NOT RECEIVED A RESPONSE. THE FAILURE MILEAGE WAS 17,703.

THE DRIVER AS WELL AS THE FRONT SEAT PASSENGER LOSES THE BENEFIT OF THE AIRBAGS IN THE FRONT SEAT AND THE AIRBAG STATUS INDICATOR LIGHTS. NEITHER AIRBAG DEPLOYED IN MY CRASH IN WHICH THE CAR WAS COMPLETELY DESTROYED AND BOTH DRIVER AND PASSENGER INJURED. I WAS DRIVING AT APPROXIMATELY 15 MPH AND TURNING LEFT ON A CITY STREET. A LETTER FROM BUICK IN DECEMBER 2016 CLAIMED THAT ONLY THE AIR BAG ON THE PASSENGER'S SIDE NEEDED FIXING.

I WAS DRIVING IN KENWOOD IN CINCINNATI PULLED INTO GO TO STARBUCKS BARELY HIT THE CURB AND MY CONTINENTAL TIRE BLEW. I COULDN'T BELIEVE THAT IT HAPPENED SO EASY. ACTUALLY LOOKING BACK IT WAS SCARY HOW THE TIRE BLEW THAT EASY. I TOOK IT BACK TO THE DEALER WHERE I HAD TO PAY 241.00 OH AND I HAVEN'T MADE MY FIRST CAR PAYMENT YET. PURCHASED THE CAR ON 11/29/2016. *TR

WAS DRIVING ON EXPRESSWAY GOING 65 WHEN CAR TOTALLY TURNED OFF OR STALLED. IT SCARED THE HELL OUT OF ME. HAVEN'T EVEN MADE MY FIRST CAR PAYMENT YET. CALLED DEALER THEY WANTED ME TO WAIT TILL TOMORROW ARE THEY KIDDING. THEY FINALLY AGREED TO GIVE ME A LENDER CAR. SALESMAN SAID THEY HAVE NEVER HAD ANY PROBLEMS WITH VERANO UPON CHECKING THIS MORNING I HAVE FOUND MANY YEARS WITH THIS PROBLEM. *TR