BUICK Complaints

I was driving on the interstate going up the mountain and my 2017 Regal started to choke going up the incline. I was pressing my gas to the floor and nothing when this happened I quickly pulled off to the side when I tapped my brakes they felt as if I was pressing on a concrete block. I was able to stop but it was pretty scary. I had no cell phone reception going up this mountain in the dark late at night, I had to slowly drive the car home which was a good 20 minutes to go. Turns out according to my dad my brake vacuum pump busted apart so he replaced the part, he bought a GM certified part. This happened again just this past week it’s been a month and a half since the first incident. I had to spend $600 on the same part and I took it to the dealership this time. The mechanic said the part I had gotten must’ve been a faulty part he couldn’t see what the issue was and why it again for the 2nd time going up the same mountain pretty much at the same spot it happened the first time. The only difference was this time I had no other issues happening I was using cruise control hardly used my brakes the entire trip when I pulled off the exit I tapped my brakes and again it was like I was pressing on concrete. Seems odd that this happened so close together. I’ve had a lot of issues with this car once it hit 100k in miles. Electrical issues, just weird random things happen briefly and then it’s fine.

The contact owns a 2014 Buick Encore. The contact stated that while driving at various speeds, the vehicle was hesitant to accelerate and lost power while on an incline. Traction and engine warning light was illuminated The vehicle was taken to an independent mechanic. The contact was informed that the failure was due to the thermostat heater control circuit and a faulty catalytic converter. The vehicle had not been repaired. The manufacturer was not made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 61,009

The contact owns a 2008 Buick Enclave. The contact stated that while driving at an undisclosed speed, she noticed that water was leaking inside the vehicle through the sunroof. Upon inspecting the vehicle, the contact noticed that there were several unknown point of entry of water, and mold had developed in the parts of the vehicle that were mostly affected by the water intrusion. Additionally, the contact stated that the vehicle was experiencing electrical failures due to water damage. The contact stated that the windshield wipers were operating erratically and other unknown electrical parts had failed. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who could not determine the cause of the failure. The vehicle was not repaired. There was no further information provided. The manufacturer was not notified of the failure. The failure mileage was 53,000.

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Bought my car Sept. 2022.Within the first couple of months I started having intermittent problems that seemed fuel related.After some research I found out my car had a TSB that has been out since 2016. With this knowledge I took the back seat out of my car and the problems all stopped.June of 2023 started having some problems that were sort of similar to what I was experiencing before with some power loss, had vehicle taken to mechanic who diagnosed an interlock system problem.I thought maybe that would fix all my problems and put my back seat back. I travel 4 hours once a month to go see my son and only took my car once on that trip because of not being able to have a back seat.Me thinking the interlock fix was the solve all to my problems I put the back seat in and started my drive to go see my son. 3 hours in stop for gas, try to start my car, cranks won’t start, not getting fuel. Called mechanic who just worked on my car, suggested to check my fuel pump fuse and fuel relay, find my fuel relay is melted. Replace fuel relay and pulled the back seat out, car fires right up no problems. Continue hour drive to see my son, picked up my son so had to put the back seat in. Drive about 7 blocks and stop at Walmart, try to start car and same problems as before. Replace Fuel relay, propped up the back seat around the fuse box trying to still make it safe enough for my son to ride back there, no more problems that trip, propped seat left leaning in the back. August-Was driving down the Highway at 65mph with the cruise on, when all of a sudden my car begins to lose power and proceeds to stall with no warning. Lost complete control of steering and had minimal control breaking, had to coast to a stop with no breaks or steering, lucky was on a straight rural hwy, can’t imagine if I was in the city. Seat had fallen up against fuse box fried fuel relay again and the control module. Take to shop for repair, control module, fuel pump replaced NSB complete all at my expense.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number :23V334000  (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Buick Enclave. The contact received a recall notification of the NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000(Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

After filling up fuel, vehicle runs rough, hesitates, and stalls at idle speeds. This occurs after every fill up. The check engine light comes on and states an issue with the anti-lock brake system. I’ve had the vehicle checked by Buick 5 times and they have not been able to replicate the issue, so troubleshooting stopped. I know a recall came out this July for 2019 Buick Enclaves to replace the evaporative emissions purge valve due to not fully closing. This is the issue with my 2020 Buick Enclave and is a massive safety concern as the vehicle stalls while driving at slow speeds after fill up. Most recent event occurred on October 5th. I’ve posted a picture from last year that captured the same issue.

I'm recalling an incident I reported last year. GM refused to honor the service bulletin, and Palmen Buick GMC Cadillac in Kenosha, WI refused to work with Michelin. At 30,000 miles, I now hydroplane, and when I had my car serviced a few weeks before my warranty was set to expire, the dealership again refused to honor the prorate chart for the tires, and again tried to just sell me new ones. I provided a picture of one of the tires now, and you can clearly see how they have deteriorated. I IMPLORE YOU TO MAKE A FULL RECALL. GM IS CLEARLY AVOIDING THIS ISSUE, AND THEIR DEALERSHIPS WILL NOT WORK WITH MICHELIN TO CORRECT IT. Below is the original complaint. Tires are measuring low tread (4/32in) under 27,000. At under 25,000 miles on 6/17/2022, my vehicle experienced a blowout at low speed (approx 20mph), minutes after it had been parked. No pressure sensors were alarming until the blowout occurred. I have a case with Michelin, but the dealership won't contact them. I have a case with GM, but they will not honor the existing service bulletin [XXX] for ANY of the tires, stating it does not appear under my VIN. I'm fortunate this event occurred at low speed, but given the quality of these tires, I'm sure others have not been so lucky. I believe this to be a safety issue, not just a manufacturer defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)