BUICK Complaints

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.

The contact owns a 2014 Buick Enclave. The contact was notified after a state inspection about NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Buick LaCrosse. The contact stated that the driver's side front seat belt cable mount had detached while attempting to use the seat belt. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 85,000.

The contact owns a 2017 Buick Envision. The contact stated while driving at an undisclosed speed, the infotainment system failed intermittently. As a result of the failure, the contact was unable to access important safety features such as the rear camera, side view camera, and Lane Keep Assist. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the infotainment system. The vehicle was not repaired. The vehicle was taken to an independent mechanic, who confirmed the diagnosis. The vehicle was repaired and taken back to the dealer, who was unable to program the new infotainment unit. The manufacturer was not notified of the failure. The failure mileage was 90,000.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Turbocharger failed which can eventually cause engine seizure. Independent mechanic diagnosed and repaired after Buick dealer told me I was out of warranty. After repair I located a letter from Buick with my vin number on it dated November 2021 (after my warranty expiration) confirmed that the turbocharger might fail and they would replace free of charge within 10 yrs or 120,000 miles of vehicle purchase. Prior to incident of turbocharger fail, my vehicle alerted me with with a loud tone of "Engine overheat, engine Idle" - all the engine oil and coolant ran out while driving.. Mechanic replaced water outlet, then a short time later service engine light came on with code for turbocharger failure.

At the time I purchased this vehicle there was a shortage of chips to warn of items in the path while backing up. This is a safety feature and should be updated. Nine months is long enough to wait for promises to be acted on!